# Animal Supply Co. — user reviews

> 14 indexed App Store user reviews of Animal Supply Co. by Animal Supply Co, rated 4.60/5 from 638 ratings.

- Source: https://appshunter.io/ios/app/animal-supply-co/id1436993870/reviews
- App overview in markdown: https://appshunter.io/ios/app/animal-supply-co/id1436993870.md
- Rating breakdown: 5★ 505 · 4★ 67 · 3★ 29 · 2★ 8 · 1★ 29

## What do users think of Animal Supply Co.?

Overall sentiment: negative

**Pros**

- 🚀 Convenient mobile ordering from anywhere
- 📱 Barcode scanner saves time (when working)
- 👍 User-friendly interface
- ⭐ Excellent customer service representatives
- 🎯 Beats manual ordering process

**Cons**

- 🐛 App frequently crashes and requires retries
- 🐢 Extremely slow website performance
- 🔍 Poor search functionality inconsistent with website
- 📦 Limited stock availability
- 💰 Overpriced compared to competitors
- 😤 Temperamental and unreliable submission process

**Commonly reported bugs**

- Barcode scanner does not recognize UPC codes on iPhone
- Search function broken after app updates
- Saved favorite products list disappears
- Order submission fails repeatedly
- Website buttons non-functional
- App does not pull up search results properly

**Most requested features**

- Improve barcode scanner UPC code recognition
- Enhance search algorithm to match website results
- Optimize app performance and speed
- Improve inventory visibility and stock levels

## Most critical reviews (10 lowest-rated)

### 1/5 — Scanning an item to order it

*2022-09-08*

It would be nice if you were scanning part of your ordering would work, I have an iPhone and it doesn’t recognize any UPC codes it does not work.

### 1/5 — Fix the scanner , so many items impossible to find , this thing is bad

*2022-01-04*

The

### 1/5 — Website

*2020-10-02*

This is the slowest website I use in sending all of our orders in....painfully slow and based on everyone else’s...it shouldn’t be. Often can’t send my order. Has to be back doored.

### 1/5 — I don’t understand

*2019-04-19*

Got an update for this app after it was running fine on my phone. Now it doesn’t search and pull up anything. All it does is pop up an option for me to retry the search yet every time I hit retry it goes back to square one. Scanning barcodes do not work either now for whatever reason. New update broke something when the app was already pretty decent. Unfortunately I won’t be using this app anymore

### 1/5 — Awful

*2019-01-30*

This app doesn’t save me time, it takes much longer. Same keywords that works on the site doesn’t work on the app. However the site page buttons doesn’t work half the time. I’m forced to shop elsewhere

**Developer response:** Thank you for the feedback. We’re sorry that you encountered these issues and we’d like to investigate further. Can you send details about your computer browser type/version and mobile device type/operating system version to orders@animalsupply.com?

### 1/5 — Horrible app!

*2018-11-09*

After spending THREE HOURS trying to find items my company needs to order using the apps TERRIBLE search process, I saved all my favorite products to a list, which now EMPTY!

**Developer response:** We’re sorry to hear about your experience. Have you tried updating the app to the latest version? This may solve the issue. If the problem persists, please reach out to orders@animalsupply.com with more details of the issue and we will look into it.

### 3/5 — Owner

*2019-12-16*

You guys never have stock on what u need and you are very over priced!!!

### 5/5 — Our Rep

*2023-08-28*

Jenny Jo is the best!

### 5/5 — Has become too temperamental

*2022-12-13*

Overall this application provides convenience overall to the competition but the application is very temperamental as of late requiring multiple attempts to submit the order and eventually having to call to pull the order

### 5/5 — Manager

*2021-03-09*

Love the service

## Most praised reviews (4 highest-rated)

### 5/5 — ASC App

*2020-01-19*

Love this app. Saves valuable time placing order with the barcode scanner.

### 5/5 — Beats running back and forth to the p.c.!

*2019-09-25*

Whoop!

### 5/5 — Good

*2019-08-19*

Easy to use, just needs a couple of tweaks! Wouldn’t recognize UPC codes (Keyes)

### 5/5 — ASC App

*2019-04-22*

So great! I can put in my order from anywhere!
Thank you ASC!!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*