# Anker eufy — user reviews > 3,039 indexed App Store user reviews of Anker eufy by Power Mobile Life LLC, rated 4.60/5 from 71,308 ratings. - Source: https://appshunter.io/ios/app/anker-eufy/id1424956516/reviews - App overview in markdown: https://appshunter.io/ios/app/anker-eufy/id1424956516.md - Rating breakdown: 5★ 58,648 · 4★ 6,781 · 3★ 1,564 · 2★ 1,063 · 1★ 3,252 ## What do users think of Anker eufy? Overall sentiment: neutral **Pros** - 🚀 Easy to install and set up - 🔒 Secure local storage, no cloud subscription - 👍 Clear and responsive app interface - 💡 Useful features like two-way audio and motion detection - 🚀 Quick live video streaming and notifications **Cons** - 🐛 Unreliable motion detection and false alerts - 🔋 Inconsistent battery life, shorter than claimed - 🐛 Buggy app with freezing, crashing, and syncing issues - 🔒 Concerns over recent data sharing revelations - 💡 Lacking advanced features like scheduling and multi-camera management **Commonly reported bugs** - Cameras randomly going offline with no warning - Playback timeline and event markers not working as expected - Notifications not reliably triggering for important events - Compatibility issues with newer iOS and Android versions **Most requested features** - Ability to set schedules for cameras and security modes - Option to disable persistent in-app ads and promotions - Improved geofencing functionality and reliability - Bulk video download and management tools ## Newest reviews (20 of 3,039) ### 2/5 — Please FIX IT *2026-09-06, version 6.0.91* Last update totally screwed it up. Video clips set and spin, can’t watch them anymore. That’s the biggest issue this time has too many more to list. ### 1/5 — Homebase storage cleanup & video zooming *2026-09-05, version 6.0.91* With your new update pinching to Zoom now zooms in on the corner of the image with the Eufy logo, not where I was trying to zoom. It is rather unfortunate that you can only cleanup Homebase storage one image/video at a time or by completely deleting everything. There should be an automatic pruning function that allows me to purge images that are over a certain number of days, or transfer to external storage for longer term preservation. ### 1/5 — Could be better *2026-09-05, version 6.0.91* When you get a notification it takes forever to open. And 9/10 it just fails to open so you have to back out and click again. Decrypting from local storage takes forever and fails a lot. By the time you get to event you missed everything. Recording is clear but would be better if it recorded automatically when it’s human motion. You get like 60seconds also would be better if cameras had a greater distance. You gotta be close for the cameras to pick up any motion. If you raise sensitivity every time the wind blows you’re getting notifications. Biggest problem is not being able to open notifications immediately without the decrypting from local storage popping up and failing. It not very clear when you zoom in. Need to make a delete everything at once you can keep where you can select what to delete. But sometimes I just wanna delete everything at once instead of selecting and deleting. ### 1/5 — GARBAGE! *2026-09-05, version 6.0.91* You were warned. Hardware and software no longer reliable. Used to work several years ago. Waste of money now. ### 1/5 — Robot cleaner constantly forgetting maps *2026-09-04, version 6.0.91* It keeps forgetting the maps I set up for it, and the support team have been very little help ### 3/5 — Poorly designed *2026-09-04, version 6.0.91* I like my camera but the app is not good. It crashes. Doesn’t sync cameras and the desktop app is worse. Do better Eufy. Ty ### 2/5 — It just gets worse and worse *2026-09-04, version 6.0.91* Each update seems to introduce a new rage inducing bug. This update’s is when playing back captured video footage at >x2 speed, it will suddenly burst through ~15 minutes of footage in 1 second preventing you from seeing what took place. Unacceptable for a home security solution. Do better. ### 1/5 — Sucks on mobile internet *2026-09-03, version 6.0.91* Even with speedy 5g connection, this app sucks. This app switches to LTE mode from 5G on iPhone 13 Pro. Need more testing to ensure the app works on mobile internet ### 1/5 — Latest update ruined *2026-09-03, version 6.0.91* Latest update makes it so cannot view unless VPN is disabled which is a pain. Forcing a customer to constantly turn VPN off is unacceptable. Even worse, some events don’t show up for hours. Get an alert, go turn VPN off to view, the event happened 4 hours prior. ### 3/5 — Slow notification *2026-09-03, version 6.0.91* After a few updates this app is failing to notify me with an image. I try resetting the camera, my WiFi and settings on everything and the notification still doesn’t show a picture. The lack between a person detected and by the time I get a notification is longer this time than before and lacks the imagine. ### 4/5 — Cross camera tracking is broken again *2026-09-03, version 6.0.91* 20th July: cross camera tracking is working… normal speed video playback in the app. UPDATE 3rd September: cross camera tracking has gone back to super fast playback. Something changed since 20th July ### 3/5 — Cameras *2026-09-03, version 6.0.91* I have 4 outdoor WiFi cameras that worked fine before all these recent updates. They fail to connect or lag more than ever before. This latest unnecessary update doesn’t let you see thumbnail vids as soon as you click on alerts. If it ain’t broke don’t send updates. ### 1/5 — App isn't working, can't access cameras *2026-09-03, version 6.0.91* New update just ruined my access to the app. I can't review recorded clips nor see anything live. When I turn notifications off, I still get notifications. Also, my 4K cameras are not 4K. I have multiple cameras, and they're all the same. ### 1/5 — Can’t view events from app *2026-09-03, version 6.0.91* It’s been over a month and I can’t directly view events from the app. I have to download them and then view in the IOS photo app. ### 2/5 — Why is it so slow all the time? *2026-09-03, version 6.0.91* For a doorbell app it’s really frustrating to have to wait 30 plus seconds for the app to load and bring up the live feed. I’ve missed many deliveries just because the app wouldn’t load at all. Considering going elsewhere, which is a shame because the doorbell itself is a great bit of kit. ### 1/5 — App contains too many ads *2026-09-02, version 6.0.91* I paid for your product, so why am I being forced to watch your stupid ads? There isn't even an option to permanently disable them. Eufy’s cameras are terrible. They take a long time to load, and I frequently get connection errors when using mobile data. I also use cameras from Ezviz, and they load much faster without these connection issues. They don't force their customers to watch ads either, unlike Eufy, which treats its customers this way. ### 1/5 — Questionable practices *2026-09-02, version 6.0.91* You buy scales and pay full price so that this greedy company could show you ads in their app?! Seriously? Never again I will buy a single product from them. I’m sure they will also sell everything they can collect to a third party. Stay clear ### 1/5 — This thing is very slow downloading *2026-09-02, version 6.0.91* This app takes forever to download from the App Store and I don’t know what these people are doing, but they should be fixing this. It has been a couple of minutes and is still not even downloaded so I will not recommend this app. I think I’m going to just go back to Lorax because their system is a lot more stable than this. also, when creating a account when it asks you for the code that it sends to your email this system crashes every single time and says request failed. ### 3/5 — Notices *2026-09-02, version 6.0.91* Why after the last update does my notifications show double what they should? One person but notice says two occurrences. ### 1/5 — Black screen *2026-09-02, version 6.0.91* Hi i still face the black screen problem after updating to version : 6.0.91 . Please fix this issue Thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible, disposable products and even worse customer disservice. *2026-09-07, version 6.0.91* The only consistent things about Eufy are their constantly failing - borderline disposable - products and their robotic, strenuous and enraging customer service. Back to back failures, countless support requests and threads with absolutely not a single shred of regard or responsibility to paying customers of a SECURITY SYSTEM. Look literally anywhere else. ### 1/5 — Original admin kicked you out of the app. *2026-09-07, version 6.0.91* Shared admin account for my spouse. For some reason he was not asked any 6 digit code. He downloaded app as per instructions in email. Then the app took him to device installation again. He scanned the QR code behind camera and re-installed the cam and boom I was kicked out my device. Very annoying. Since both of us were admins at least it should have refreshed in my app. But no, I did not see any devices. He had to reshare the device with me. We hung it high up but if any one can just steal this device and scan the QR code, we both will be kicked out. Totally insecure. ### 1/5 — Garbage *2026-09-07, version 6.0.91* The settings don’t work continuously setting this piece of garbage not to use infrared switches back to infrared amongst other things. The app has no ability to delete. go back-and-forth between the actual device i.e. the camera and have to delete the entire storage. It’s garbage like that. this thing is a piece of garbage so I procrastinated long enough. I’m gonna get me a ring cam something that hopefully actually works over this piece of garbage. ### 1/5 — wasn’t as good as it’s use to be *2026-09-07, version 6.0.91* For some reason we can’t play or check our cameras when we are away it’s doesn’t work anymore using mobile data it requires wifi every time we want to check the cameras at home it’s sucks, it will notify us but can’t view the recording unless your connected to wifi, it’s time we look for a different brand ### 1/5 — probably the worst app i have ever used *2026-09-07, version 6.0.91* cannot remember which vacuum i own, cannot keep me logged in…third world slop ### 1/5 — Notifications are out of control *2026-09-06, version 6.0.91* I’m getting high numbers for badges than there are actual videos. The ratio is like 3 to 4 times. ### 1/5 — Decrypting from local storage *2026-09-06, version 6.0.91* Decrypting lasts longer than the clips at times. Appears to be a recent bug introduced through an update, countless users online complaining about the same thing. Seems to be falling on deaf ears with Eufy. ### 1/5 — App is beyond bad *2026-09-06, version 6.0.91* The app is badly designed, buffers, glitches and by the time someone rings the bell and you are able to talk to them they long gone. ### 1/5 — New app rubbish *2026-09-06, version 6.0.91* The new app is rubbish. It’s so delayed and continuously zooms in when I am viewing live feed. Because of the delay I can’t speak to anyone through the camera because we are speaking over the top of each other. Really annoyed and considering new cameras because of this. ### 1/5 — You broke your app, Eufy *2026-09-05, version 6.0.91* 06.09.2026 Review Once again, you broke the app. It wasn’t exactly great before but now the app freezes on launch, for at least 30 seconds before I’m able to begin scrolling up and down in the camera feed. Even then, it stutters for another 10-15 seconds. Attempting to open a live stream is painfully slow. All in all, it takes about a minute to a minute and a half before I’m able to load a stream and even longer to get playback on events. You need to stop immediately. No further features. The app must prioritise speed to load up and access a live stream. Without this the rest is useless. I’ve downgraded my previous 2 stars to 1. It’s absolutely unacceptable at this point. I won’t be contacting support. I’ve already wasted hours and days on end “helping”. If you want more assistance then you need to pay for my time. You’re getting paid, you shouldn’t be putting such poor software out. It’s unprofessional. Older Review This most recent update has all but broken your app interface. Takes 10-15 seconds to open the app before it registers your input. App is frozen for this period then, when trying to across, it locks/freezes and jumps up/down according to the direction you want to scroll. When this has settled, it’s about 20+ seconds before the app will open the camera that’s been tapped on. It seems fairly smooth at this point but, when you exit the camera live view back into the list of cameras, it locks up again for another 5-15 seconds, mostly the latter. Rinse, repeat. The same locking up/freezing happens when moving between the favourites and security tabs. Favourites will open as an empty area, saving ‘no items yet’. It takes no less than ten seconds before the list of cameras appears and it’s possible to start scrolling. The freezing continues. To say the app is broken is fairly accurate. Thankfully I didn’t update my iPad, the iPhone automatically updated the iOS app though and I wish it hadn’t. It seems that after updating, I can’t see the presets I made on the S4 movable cameras when I access the ‘activity zone’ function, so I’m unable to edit or create new zones. The image settings is also broken. Any attempt to change brightness/contrast etc results in most of the sliders zeroing out with an immediate grey live feed shown. When an S4 camera tracks a subject, once it’s done the camera doesn’t always return to the default position, it stays stuck at the last point it settled at. If it does return, it doesn’t always go back to its exact position, instead it “almost” makes it. Scheduled lighting seems to be hit and miss as to whether it turns on during the allocated time window. I think there are more issues but that’s all I can remember for now. Prior to this update, the app worked well, no freezing, with the ability to use the app as intended. Something has significantly broken since, to the point it’s unusable. Having read some of the most recent reviews, it seems I’m one of many others reporting the same. If this is widespread then some urgency to get this fixed would be appreciated, since for now, there’s no good way to interact with the security system as a whole. ## Most praised reviews (10 highest-rated) ### 5/5 — Latest version 6.0 *2026-08-31, version 6.0.90* I must say that i almost left Eufy because of the bugs and errors the app was creating. This latest version restores my faith and sets Eufy apart from all the rest. ### 5/5 — AI traking *2026-08-23, version 6.0.80* It would be very useful to have an option that automatically turns AI Tracking on and off according to a schedule chosen by the user. For example, the user could set AI Tracking to remain off during the day, so the camera does not constantly move and track people in a way that could make neighbors uncomfortable, and automatically turn on at night. This would provide greater privacy, flexibility, and control over when AI Tracking is active. ### 5/5 — eufy s1 pro vacuum *2026-08-19, version 6.0.80* I purchased two of these and only one last past year. They gave me a used different model when sent it in for repair thank God for Amazon extended warranties I paid for.They paid me out for the price a paid for the unit just because this I may not buy another vacuum from this company. It had a bad battery and they just don’t stand behind their equipment. ### 5/5 — Voltou a funcionar *2026-08-06* Parou de funcionar de domingo dia 02/08, não conectava mais. Depois de reiniciar várias vezes aqui, voltou ao funcionamento normal. ### 5/5 — This is best *2026-08-01, version 6.0.70* So good😍 ### 5/5 — انا احب ANKER *2026-07-30, version 6.0.70* شكرا لكل ماتقدموه من تقنيات وتكنولوجيا وابداع هندسي مذهل في كل مجالات الحياه انتم تسبقون من حولكم بسنين وعندما تصنعون شيء يقلده البقيه لانكم تتقنون ماتصنعون شكرا لكم محبكم من العراق 🇮🇶 ### 5/5 — Problème *2026-07-15, version 6.0.60* Depuis plusieurs semaines les notifications de présence capter par une de mes caméras me sont envoyés en anglais Jusqu’à présent tout etait en français Que faire pour avoir ce service en français Merci de votre réponse Victor ### 5/5 — Thanks 🙏🏻 *2026-07-09, version 6.0.60* Thank you for the continuous update and adding new features and fixing errors. I wish you more progress because you are the best company for me. ### 5/5 — So far soo good *2026-07-02, version 6.0.50* Homebase cabled into modem. One of four cams linked- only me so doing one at a time. All working fine. Easy to set up, easy to set cam observation active area/s everything works really well. Easy to see battery and solar status, easy to delete unwanted ‘events’ easy to update firmware for homebase and cams thru app. So far liking the app and the cams etc. app functions and settings are many. Learning curve to figure out. But not at all difficult. Just needed time Looking fwd to adding the rest of cams. ### 5/5 — Great cameras and tech *2026-06-27, version 6.0.50* I love the ability to not be paying any subscription. I am using it two ways. One house has 5 cameras with micro sd cards. Works great. Just added a 8 camera system to another house using Homebase. Love the features. One cam is on a pole around 100 feet away and works great. AI tracking and no false alarms is great. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*