# Annke Nova — user reviews > 25 indexed App Store user reviews of Annke Nova by Shenzhen Kean Digital co., LTD., rated 1.80/5 from 24 ratings. - Source: https://appshunter.io/ios/app/annke-nova/id1315532503/reviews - App overview in markdown: https://appshunter.io/ios/app/annke-nova/id1315532503.md - Rating breakdown: 5★ 1 · 4★ 3 · 3★ 3 · 2★ 1 · 1★ 16 ## Newest reviews (6 of 25) ### 1/5 — Disappointed *2019-01-03* We’ve had nothing but trouble with this camera. Have had it for several months. Difficult and/or impossible to reset after the electricity has been off or it has been unplugged for various reasons. We’ve recently had cable here and had a new modem and router installed. Been trying for 3 weeks off and on and we are unable to pair/connect with the camera. It’s going in the trash. Would not recommend this to anyone. **Developer response:** Dear Customer, Thank you for choosing ANNKE product. And if you have any question, do not hesitate to drop us an email at support@annke.com Best regards, ANNKE ### 1/5 — Went from “ok” to useless *2018-12-07* I would have rated maybe, 2 to 3 stars, until about a week ago. App fairly cool, worked fine—but, I had 1000+ old push notifications that I couldn’t get rid of. I marked to delete, or as read several times; they go, then always came right back. Annoying, but i could’ve lived with it, BUT (large but)... Go to view my cams last week, can’t log in; invalid PW/username. Try the PW recovery-my username not recognized! Fearful my account was hacked, i unplug all cams. I emailed Annke. A day later i get a response saying an upgrade caused login issues and am told to send pictures of cam labels (with s/n #s, etc) so that they could unbind cams from locked acct, and then i would need to create new acct, and re-add my cameras. Pretty outrageous even if that was the end of it. 2 days ago i sent the pictures of labels as requested. No response back from Annke. I created new acct....attempted to add cams, and of COURSE i can’t. They are still attached to another account. So i have one acct with 3 attached ip cams of which i am totally locked out of, and another acct which i CANNOT add any cameras too, but I can log in to. Thanks Annke. **^UPDATE 12/7** Please stop sending canned responses to “contact us at any time”. I have been TRYING to contact you for a month, have sent you pictures of my camera labels as you have requested 3 times, tried calling during your specified hours, and left messages on your website. Please tell me, how does one actually get a hold of you. Your “lifetime tech support” promise, and repeated form emails for me to contact you are a total joke, and like salt in the wound. I understand English is not your 1st language, and you may not understand that term...Google it. **Developer response:** Dear Customer, Thank you for choosing ANNKE product. And if you have any question, do not hesitate to drop us an email at support@annke.com Best regards, ANNKE ### 1/5 — Don’t work *2018-11-20, version 2.0.0* It don’t work like how it worked 2 weeks ago! Can’t see from work and can’t delete device option on app and emailed for help but email fails to send. ### 1/5 — Terrible App!! *2018-09-30* We purchased 4 Annke cameras from Amazon that “appeared” to have high reviews. The cameras themselves seem capable of great performance, but this app is absolute trash. Constant Network fails or Network Instability messages. Unable to load video history messages. The App very frequently locks up while switching from one camera to the next or while simply viewing live feeds. I plan to explore my options as to whether I can find another compatible and reliable App or all of our cameras get returned to Amazon along with a complaint about the legitimacy of the Amazon high reviews. In addition.... there is nothing wrong with my network in any way, shape or form as you have implied. My network operates seamlessly on every other aspect in its use. The cameras that that we have now scaled back down to are within 25 feet of a router that also has a nice booster to give maximum coverage throughout my home. No improvement. The picture is not horrible but the delay is the worst I’ve experienced in much cheaper models. I would not invest in motion tracking models because motor noise drowns out any conversation that may be taking place. I would suggest any camera where the microphone is isolated from the mechanics of a tracking camera. **Developer response:** Dear Tynan, Thank you for choosing ANNKE product. If the APP prompts the network is unstable, the following problems may exist. The Wi-Fi signal of the location where the camera is placed is not good, or the Wi-Fi or 4G signal of the location where the mobile phone is placed is not good. It is recommended to change another location to place your camera or mobile phone. Remote preview has much to do with network speed, so please make sure the signal is normal. If you have any other question, please feel free to drop us an email at support@annke.com. Best regards, ANNKE ### 1/5 — App deleted my username *2018-05-20* The app would no longer let me log in with my credentials. I says my username doesn’t exist and won’t let me link my nvr to a new account because it’s already associated with another account. Now I can’t monitor my cameras away from home. **Developer response:** Dear Edgardeluna, Because of the EU’s GDPR (General Data Protection Regulation), we have separated accounts for different apps. So you can re-register an account from ANNKE Nova for the IP camera. And if you have any question, do not hesitate to drop us an email at support@annke.com Best regards, ANNKE ### 1/5 — Does not work *2018-05-04* Does not deserve 1 star. Returning to amazon clearly fake reviews. Will not connect to WiFi tried at my home. Reset and tried at friends. Piece of JUNK avoid **Developer response:** Dear Americhris, Thank you for choosing ANNKE product. And if you have any question, do not hesitate to drop us an email at support@annke.com Best regards, ANNKE ## Most critical reviews (10 lowest-rated) ### 1/5 — The app *2024-10-29* This app is nothing but the worst app to ever use. It doesn't work with the camera or allow wifi to connect. ### 1/5 — Can’t see login details *2021-01-31, version 2.1.2* Lots of white text on white background making the app unusable. To add insult to injury it’s told me my camera is registered to someone else ### 1/5 — App *2020-11-15* Cameras work great but app stopped sending notifications ### 1/5 — Awful since update ! *2019-12-12, version 2.1.1* Since the last update, the app fails to connect more often than not - saying ‘network unstable’ when it worked perfectly fine before the update ! Going to have to buy a different product as I have poorly twin babies which need checking on often, this allows us to listen if they are wheezing etc. No use if it don’t connect !! STILL SAME ISSUES ! ### 1/5 — Keeps crashing *2019-09-23, version 2.1.0* Please update, keeps crashing when trying to add Wifi connection, it just closes the app! ### 1/5 — Does not work on iPhone-useless *2019-06-02, version 2.1.0* This app does not send notifications to iPhone. This should be stated on their website to make customers aware BEFORE purchasing the camera. Very disappointing ### 1/5 — Was good but now useless *2019-05-10, version 2.1.0* When we first got our Annke camera it was great and always sent us alerts when detecting movement. Now it does nothing when movement is detected, so it is as good as useless to us. We have tried contacting Annke customer support on several occasions but they do not reply to messages asking about the issue. Looking at other reviews it seems to be a common problem and promises are made by Annke talking of server updates and software updates, none of which seem to have happened. I would not recommend this brand and will now have to look elsewhere for our security camera requirements in our house. ### 1/5 — Notifications don’t work *2019-05-04* This company has terrible customer service and do not respond to emails. The alert notifications do not work ever! Have all the settings enabled but still nothing. Contacted customer service numerous times but they are not willing to communicate. Trash product **Developer response:** Dear Customer, Thank you for choosing ANNKE product. Please drop us an email at support@annke.com, our tech support will help you. Best regards, ANNKE ### 1/5 — Still the same problem *2019-03-06, version 2.1.0* New version of the app but still without notification of alarm. Camera is useless in these condition! ### 1/5 — Junk camera *2019-02-25* Way to hard to set up. None of the directions make sense..... u get what you pay for...... it does not deserve the star. I gave it.i does not record. Unless u are watching at that moment unless u subscribe. I thought I could get ring to record. Since I pay for it... nope.. even though it’s tied to Alexa..thumbs down. Waist of money and a whole night setting it up **Developer response:** Dear Customer, Thank you for choosing ANNKE product.Please upgrade your APP to the latest version. And if you have any question, do not hesitate to drop us an email at support@annke.com Best regards, ANNKE ## Most praised reviews (9 highest-rated) ### 4/5 — Good *2020-01-03* We have had these for 5-6 months now. Camera man work great and you can see memory card storage from the app!! Our internet is dsl so it is spotty and freezes when trying to view it, but I think that is my internet not the app. The issue I do have with the app, is that when viewing in full screen, if you leave it open for several min, it freezes my ENTIRE PHONE and the picture freezes in the app! It will not reset. It will do nothing. After finally trying to reset it many times, I let it sit for several min and will finally go back to home screen. This is very frustrating. ### 4/5 — App works well *2018-09-07* Not sure what others are doing wrong. I had this set up with the Nova Orion stand alone cam and my Annke DVR 4-cam system, with minimal effort. App works well for me. I recently moved into an AirBnB for a few months and brought the Orion with me, for a little peace of mind. A simple reset of the cam and added the new network setting, and back online within minutes! **Developer response:** Dear Alan, Thank you for choosing ANNKE product. And if you have any question, do not hesitate to drop us an email at support@annke.com Best regards, ANNKE ### 3/5 — No alert sounds *2019-02-19, version 2.0.0* Alerts no longer sound from the last update, even when set. ### 3/5 — Nice app but needs a few tweaks *2019-02-08, version 2.0.0* Good overall app but I can’t seem to find the continual recording function and also being able to drag the live view screen to move the camera instead of using a joystick would be nice ### 3/5 — Like it better than Annke vision *2019-01-08, version 2.0.0* But when clicking on pan/tilt I can’t use the functions on iPhone XS as I can’t see the option on the screen they are cut off. Always had great support from Annke and have 6 cameras connected to my NVR but the apps by Annke are lacking behind some others but getting better with each one. Not sure why there is multiple apps instead of just updating 1. ### 3/5 — Some bugs, works ok *2018-09-16* The notification counter doesn't get reset when you view alerts. Sure it goes away, but when the next one arrives it is the next number, I'm up to 156 and I Mark all as read and delete them, no change. Logging in is buggy if you don't force close the app when you're finished with it. **Developer response:** Dear Kinnison, Thank you for choosing ANNKE product. And if you have any question, do not hesitate to drop us an email at support@annke.com Best regards, ANNKE ### 2/5 — Unreliable *2023-04-11, version 2.1.2* Sometimes I can see video, sometimes I cannot. Increasingly unreliable. ### 2/5 — Nessuna notifica *2019-02-15, version 2.0.0* Su IPhone XS Max non appaiono le notifiche nonostante vengano registrate nell'app ### 2/5 — Needs iPhone XS/ iPad support *2018-12-29, version 2.0.0* Seems ok initially however a few things are annoying. It doesn’t support the iPhone XS screen so when you try and set schedules , the add schedule button and the time scroll are almost off the the screen. You can click add schedule, but you can’t set the time. The way round this is to install it on the iPad and do it that way. However the iPad app looks clunky and seems to just be the iPhone app magnified so it looks pixelated --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*