# AnswerConnect

> Mobile access to live reception services and customer message management. (iPhone/iPad app by AnywhereWorks.)

- Source: https://appshunter.io/ios/app/answerconnect/id1324013996 (this page in markdown: same URL + `.md`)
- Developer: [AnywhereWorks](https://appshunter.io/developer/1318693181)
- Category: Business, Productivity
- Price: Free
- Rating: 4.70/5 from 1,085 App Store ratings · 21 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 212 MB
- Languages: American English
- Released: 2018-09-04
- Data updated: 2026-08-20
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/answerconnect/id1324013996/reviews.md

## What is AnswerConnect?

AnswerConnect allows you to access and update your AnswerConnect live reception account on your iOS device. AnswerConnect gives you a 24/7 customer service team of experienced, friendly receptionists for your business.

Get AnswerConnect’s live-answering service dashboard in your pocket and never miss a customer's message. Harness the best of AnswerConnect and ensure that you stay updated of all the customer messages we take on behalf of your business. With AnswerConnect iOS app you can:

-- View inbound messages taken by our customer service team
-- Access contact information of your customers
-- Receive notifications for both customer messages and team chats alike
-- Forward customer messages to your team via email/SMS
-- Add notes to a customer message for your team to view
-- Report a problem or an issue to the admin.
-- Switch to Chats to collaborate with Team on client messages
-- Archive messages for future use

Note: It is essential to have a live AnswerConnect account to access the iOS app

## Key features

- View inbound messages
- Access customer contact information
- Receive message notifications
- Forward messages via email/SMS
- Add notes to messages
- Collaborate with team on messages
- Archive messages

## What do users think of AnswerConnect?

Overall sentiment: negative

**Pros**

- 👍 Professional and helpful customer service
- 🚀 Efficient and reliable call answering
- 📱 Useful mobile app and web platform

**Cons**

- ⚠️ Questionable billing practices and lack of transparency
- 🔍 Inconsistent call handling and language barriers
- 🐛 Frequent technical issues and app malfunctions

**Commonly reported bugs**

- Notifications not working as expected
- App crashes and compatibility issues
- Inconsistent performance across devices

**Most requested features**

- Detailed call logs and usage tracking
- Customizable notification settings
- Improved integration with scheduling tools

## Recent user reviews (10 of 21)

All indexed reviews: https://appshunter.io/ios/app/answerconnect/id1324013996/reviews.md

### 1/5 — Review of AnswerConnect – Call Answering Service

*2025-09-10*

⭐️ 1 out of 5 stars

As a business owner, I trusted AnswerConnect to handle my calls professionally and transparently. Unfortunately, after months of reviewing billing statements and comparing them with my own carrier logs, it became clear that AnswerConnect’s billing practices are questionable and, in my opinion, predatory.

They charge by the minute, yet the actual usage—based on the start and end time of the calls—shows consistent overbilling. In many cases, calls that lasted 2 minutes and 20 seconds were rounded up to 5 minutes. The justification? “After-call work.” But this “after-call work” is untrackable, undefined, and unverifiable by the customer. It opens the door for arbitrary time inflation.

Their Terms of Service quietly mention this “after-call work” count, but they provide no dashboard, no timestamped logs, and no transparency into how long these tasks take or even what they involve.

In my case, I documented dozens of calls where the actual duration was far less than what I was charged, resulting in hundreds (possibly thousands) of dollars in overcharges. This isn’t just rounding up a few seconds—it’s systematic and feels like a loophole used to exploit business owners who are too busy to check every second.

When I reached out for clarification, I received vague answers and no resolution.

I’ve since left the service and would strongly caution any small business against using AnswerConnect unless they completely change their billing practices and provide full transparency and itemized logs for all time charged.

Until then, this company cannot be trusted to bill ethically or operate transparently.

### 5/5 — My new office assistant

*2025-04-19*

This is my new hire & a good value for the service provided.

### 1/5 — Disappointed

*2024-08-28, version 7.0*

Have been using the AC for a very long time, unfortunately the problems are become more frequent and much harder then before. Time to look for something new

### 1/5 — Not a fan

*2024-02-03*

Receiving pages despite not being on call and being listed on do not disturb. Can’t control how many times the notification goes off.

### 5/5 — Freedom to carry on working.

*2023-11-06, version 6.4*

Enjoying Answer connect very much.

### 1/5 — Buyer Beware…

*2023-07-09*

I was very hopeful when I first signed up with Answer Connect thinking as thorough as the onboarding process was that this was going to be a great addition to our company. But I did not get anything close to what we paid for. If you can imagine the Simpson quickly mart guy and his family answering your phone, each call taking 3-9 minutes because the language barrier was so difficult to get passed, and screwing up all the callers information every single time. That was the service I received from Answer Connect. I repeatedly called customer service asking again and again and again to speak with a manager desperately trying to resolve the nightmares their agents keep creating for me, since having a dedicated account manager wasn’t an option for me I had to settle for whoever wanted to talk to me that day. 

I lost allot of business because of irritated customers that could not get passed our answering service. This company took my money and hurt my business.

### 5/5 — Phenomenal Answering Service

*2022-08-08*

I have been using this service for almost a year now and have no complaints. Customer service is very helpful and the operators who answer my calls have been great at following telephone scripts and getting the pertinent information to me. I highly recommend this service.

### 5/5 — Great Service

*2022-06-13*

Great Service I’ve been with them for years !

### 5/5 — Above and beyond!

*2022-05-09*

Had AnswerConnect for a few years now and continues to exceed expectations. The use of the great answering and messaging along with Setmore scheduling has allowed me as a small business to thrive and compete with the larger competition by being viewed as a more professional service provider with 24/7 access.

### 5/5 — Extremely Impressed with Professionalism and Services

*2022-02-08*

AnswerConnect has blown me away with their services. I’m a business professional that expects a high level of customer service for the agency I manage as that’s what I expect from myself and my team when we are taking care of our own customers. It’s hard to impress me but they have made my life easier and their iPhone app, web platform, and desktop app is outstanding.

## Frequently asked questions about AnswerConnect

### What does the AnswerConnect app do?

The AnswerConnect app allows you to manage your live reception account directly from your iOS device. You can view inbound messages taken by the customer service team, access customer contact details, and receive notifications for new messages and team chats.

### What are the key features of the AnswerConnect app?

Key features include viewing inbound messages, accessing customer contact information, receiving notifications, forwarding messages via email or SMS, adding notes to messages, collaborating with your team on client messages, and archiving messages for future reference.

### Is the AnswerConnect app free to use?

The AnswerConnect iOS app is free to download and use. However, it requires an active live AnswerConnect account to access its features. The cost is associated with the AnswerConnect live answering service itself, not the mobile application.

### Who is the target audience for this app?

This app is designed for businesses that subscribe to AnswerConnect's live answering service. It's ideal for entrepreneurs, small businesses, and any organization that wants to stay connected with their customers and manage communications efficiently on the go.

### How does this app help with customer communication?

The app ensures you never miss a customer's message by providing real-time access to your live reception account. You can quickly review messages, contact customer details, and even forward important information to your team, streamlining your customer service workflow.

## Version history (last 5 releases)

### 8.28.0 — 2026-08-19

Bug fixes and improvements

### 8.27.0 — 2026-07-27

Bug fixes and improvements

### 8.26.0 — 2026-07-02

Bug fixes and improvements

### 8.25.0 — 2026-06-25

Bug fixes and improvements

### 8.24.0 — 2026-06-17

Bug fixes and improvements

## Apps similar to AnswerConnect

| App | Rating | Price | Category |
| --- | --- | --- | --- |
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| [UGVille Mobile](https://appshunter.io/ios/app/ugville-mobile/id6472210381) | 5.0 (1) | Free | Business |
| [AnswerForce](https://appshunter.io/ios/app/answerforce/id1329496173) | 4.6 (658) | Free | Business |
| [ServiceMinder Classic](https://appshunter.io/ios/app/serviceminder-classic/id1438987634) | 2.5 (39) | Free | Business |
| [CallRail](https://appshunter.io/ios/app/callrail/id1040169819) | 4.6 (38) | Free | Business |

## More apps by AnywhereWorks

- [Yocoboard](https://appshunter.io/ios/app/yocoboard/id980537651)
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- [AdaptiveU](https://appshunter.io/ios/app/adaptiveu/id1396442827)
- [WellReceived](https://appshunter.io/ios/app/wellreceived/id1515503473)

All apps by AnywhereWorks: https://appshunter.io/developer/1318693181

## Related topics

[answer connect](https://appshunter.io/ios/topics/answer-connect) · [opconnect](https://appshunter.io/ios/topics/opconnect)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*