# AnswerForce — 24/7 Live Receptionist Service

> 24/7 live receptionist service for instant customer support and business management. (iPhone/iPad app by Michael Payne.)

- Source: https://appshunter.io/ios/app/answerforce/id1329496173 (this page in markdown: same URL + `.md`)
- Developer: [Michael Payne](https://appshunter.io/developer/880775919)
- Category: Business, Productivity
- Price: Free
- Rating: 4.60/5 from 658 App Store ratings · 13 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 273 MB
- Languages: American English
- Released: 2018-09-04
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/answerforce/id1329496173/reviews.md

## What is AnswerForce?

Deliver happiness to your customers with instant responses, practical support, and excellent customer service. Carry your office in your pocket and manage your business on-the-go from your smartphone with the AnswerForce app. While you focus on expanding your core business, your AnswerForce receptionists focus on your customer communications.

- Access your call data and messages
- View your live appointment updates
- View, prioritize, and respond to inbound customer messages
- Share important schedule updates and collaborate with your team
- Forward customer messages to your team via email/SMS
- Add notes to customer messages to instruct your team

## Key features

- 24/7 live receptionist service
- Instant customer responses
- On-the-go business management
- Access call data and messages
- View appointment updates
- Respond to inbound messages
- Forward messages to team

## What do users think of AnswerForce?

Overall sentiment: mixed

**Pros**

- 📞 Reliable call answering and scheduling
- 📱 User-friendly app interface
- 🎙️ Call recording and playback functionality
- 🔗 Slack integration capability
- ✨ Simple and easy to use
- 📊 Comprehensive answering service for after-hours
- 🚀 Continuous app improvements

**Cons**

- 🐛 App crashes on startup
- 🔔 Notification alerts stop working
- 📸 Images not displaying in messages
- 🔄 No background refresh functionality
- 👥 Inconsistent operator reliability
- ❌ Agents not following scripts
- 💰 Poor service quality relative to cost

**Commonly reported bugs**

- App perpetually signs out users
- Notifications stop alerting on iPhone
- Pictures not showing in colleague messages
- App crashes when opened
- Background refresh not working

**Most requested features**

- Text messaging capability
- Background refresh for notifications
- Improved app stability and performance

## Recent user reviews (10 of 13)

All indexed reviews: https://appshunter.io/ios/app/answerforce/id1329496173/reviews.md

### 5/5 — Highly recommend

*2025-04-28, version 7.2*

Never lose another prospect because you could not answer the phone. They will always pick up the phone for you and can schedule estimates for you too. Would highly recommend for small business that don’t have a full time office person or a business that gets a lot of calls after hours.

### 1/5 — Mehhh

*2025-04-22, version 7.2*

App constantly stops alerting via notifications on iPhone. Pictures stopped showing up in messages from colleagues.

### 5/5 — Awesome

*2024-11-29, version 7.0*

This happens to be one of the better applications we’ve used plenty of Answering services. These are definitely my favorite thank you guys.

### 2/5 — Does not background refresh

*2024-09-27, version 6.9*

Does not background refresh

### 5/5 — Onboarding

*2023-05-04, version 5.6*

Great and simple. Looking forward to the partnership

### 5/5 — Practice manager

*2023-03-18, version 5.4*

I want to say I have used a lot of after hours services for my practices over the years and this is far the best. They record every call and you can listen and see it right from the app.

### 1/5 — Unreliable call operators

*2022-09-09, version 5.0*

AnswerForce performed well during the first few months of usage. Reliability of information was more or less inconsistent. It grew worse as the number of calls being routed toward their business increased. I’ve had it with their unreliability and lackluster follow through to ensure consistent and accurate customer information. We were being charged in excess of $2000 for service that frankly wasn’t being performed as expected. I’ve since moved to another answering service. I would caution anyone engaging in business with this company to do their due diligence.

### 1/5 — Crashing App

*2022-04-27, version 4.7*

Every time I try to open it it crashes.

### 1/5 — Absolutely Atrocious!!!

*2021-04-12, version 3.0*

Agents went off script deliberately sabotaging my company! One agent told a customer “that’s odd, I don’t know why this company has a 24 hour cancellation policy. That doesn’t seem fair..”
Another agent double booked my calendar after being very clearly instructed never to do that. The next day I was then TRIPLE booked...
Another agent sent customers to the wrong website. 
I called after each occurrence and every time I was “promised” that the agents would stick to the script....
Yet every time they continued to do their own thing. 

Don’t waste your time or money with this company. Total ripoff!

### 5/5 — Works great

*2020-08-06, version 2.3*

App works great.  Very simple and easy to use

## Frequently asked questions about AnswerForce

### What does the AnswerForce app do?

The AnswerForce app provides 24/7 live receptionist services to ensure your customers receive instant responses and practical support. It allows you to manage your business communications on-the-go, access call data, and respond to customer messages directly from your smartphone.

### What are the key features of the AnswerForce app?

Key features include access to your call data and messages, viewing live appointment updates, prioritizing and responding to inbound customer messages, sharing schedule updates, and forwarding customer messages to your team via email or SMS. You can also add notes to customer messages for team instructions.

### Is the AnswerForce app free to use?

Based on the provided information, the app itself is free to download and use. The service it provides, the 24/7 live receptionist, is likely a paid service that the app facilitates access to.

### What kind of businesses is AnswerForce suitable for?

AnswerForce is suitable for a wide range of businesses that want to deliver excellent customer service and manage communications efficiently. This includes small businesses, entrepreneurs, and any professional who needs to focus on their core business while ensuring customer inquiries are handled promptly.

### How does the app help manage customer messages?

The app allows you to view, prioritize, and respond to all inbound customer messages directly from your smartphone. You can also forward these messages to specific team members via email or SMS and add internal notes to provide context or instructions for your team.

## Version history (last 5 releases)

### 8.25.1 — 2026-08-25

Bug fixes & improvements

### 8.25.0 — 2026-08-19

Bug fixes and improvements

### 8.24.0 — 2026-07-31

Bug fixes and improvements

### 8.23.0 — 2026-07-02

Bug fixes and improvements

### 8.22.0 — 2026-06-25

Bug fixes and improvements

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## More apps by Michael Payne

- [HelloSells](https://appshunter.io/ios/app/hellosells/id1452520074)
- [IN THE CHAIR](https://appshunter.io/ios/app/in-the-chair/id6444214287)

All apps by Michael Payne: https://appshunter.io/developer/880775919

## Related topics

[answering service](https://appshunter.io/ios/topics/answering-service) · [specialty answering service 1](https://appshunter.io/ios/topics/specialty-answering-service-1) · [omonia client](https://appshunter.io/ios/topics/omonia-client)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*