# AnswerForce — user reviews > 13 indexed App Store user reviews of AnswerForce by Michael Payne, rated 4.60/5 from 658 ratings. - Source: https://appshunter.io/ios/app/answerforce/id1329496173/reviews - App overview in markdown: https://appshunter.io/ios/app/answerforce/id1329496173.md - Rating breakdown: 5★ 544 · 4★ 54 · 3★ 16 · 2★ 11 · 1★ 33 ## What do users think of AnswerForce? Overall sentiment: mixed **Pros** - 📞 Reliable call answering and scheduling - 📱 User-friendly app interface - 🎙️ Call recording and playback functionality - 🔗 Slack integration capability - ✨ Simple and easy to use - 📊 Comprehensive answering service for after-hours - 🚀 Continuous app improvements **Cons** - 🐛 App crashes on startup - 🔔 Notification alerts stop working - 📸 Images not displaying in messages - 🔄 No background refresh functionality - 👥 Inconsistent operator reliability - ❌ Agents not following scripts - 💰 Poor service quality relative to cost **Commonly reported bugs** - App perpetually signs out users - Notifications stop alerting on iPhone - Pictures not showing in colleague messages - App crashes when opened - Background refresh not working **Most requested features** - Text messaging capability - Background refresh for notifications - Improved app stability and performance ## Most critical reviews (10 lowest-rated) ### 1/5 — Mehhh *2025-04-22, version 7.2* App constantly stops alerting via notifications on iPhone. Pictures stopped showing up in messages from colleagues. ### 1/5 — Unreliable call operators *2022-09-09, version 5.0* AnswerForce performed well during the first few months of usage. Reliability of information was more or less inconsistent. It grew worse as the number of calls being routed toward their business increased. I’ve had it with their unreliability and lackluster follow through to ensure consistent and accurate customer information. We were being charged in excess of $2000 for service that frankly wasn’t being performed as expected. I’ve since moved to another answering service. I would caution anyone engaging in business with this company to do their due diligence. ### 1/5 — Crashing App *2022-04-27, version 4.7* Every time I try to open it it crashes. ### 1/5 — Absolutely Atrocious!!! *2021-04-12, version 3.0* Agents went off script deliberately sabotaging my company! One agent told a customer “that’s odd, I don’t know why this company has a 24 hour cancellation policy. That doesn’t seem fair..” Another agent double booked my calendar after being very clearly instructed never to do that. The next day I was then TRIPLE booked... Another agent sent customers to the wrong website. I called after each occurrence and every time I was “promised” that the agents would stick to the script.... Yet every time they continued to do their own thing. Don’t waste your time or money with this company. Total ripoff! ### 1/5 — Doesn’t work *2018-11-23, version 1.0* The app just perpetually signs you and and does absolutely nothing. Why create a whole new app that’s completely obsolete instead of just updating the original one? ### 2/5 — Does not background refresh *2024-09-27, version 6.9* Does not background refresh ### 5/5 — Highly recommend *2025-04-28, version 7.2* Never lose another prospect because you could not answer the phone. They will always pick up the phone for you and can schedule estimates for you too. Would highly recommend for small business that don’t have a full time office person or a business that gets a lot of calls after hours. ### 5/5 — Awesome *2024-11-29, version 7.0* This happens to be one of the better applications we’ve used plenty of Answering services. These are definitely my favorite thank you guys. ### 5/5 — Onboarding *2023-05-04, version 5.6* Great and simple. Looking forward to the partnership ### 5/5 — Practice manager *2023-03-18, version 5.4* I want to say I have used a lot of after hours services for my practices over the years and this is far the best. They record every call and you can listen and see it right from the app. ## Most praised reviews (3 highest-rated) ### 5/5 — Works great *2020-08-06, version 2.3* App works great. Very simple and easy to use ### 5/5 — Awesome App *2020-04-10, version 2.1* The AnswerForce App is awesome and improvements are coming all the time. I can see my messages, update my status, make a call from my App and mask my cell phone number, texting is coming soon. A must need for all businesses in the go. ### 5/5 — Amazing *2020-03-10, version 2.0* AnswerForce took over answering our phones after hours. We love them, and their website/app. And the slack integration! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*