# ANZ Shield — By ANZ Banking Group Limited

> Mobile authentication app for secure ANZ Internet Banking transactions. (iPhone/iPad app by ANZ Banking Group Limited.)

- Source: https://appshunter.io/ios/app/anz-shield/id898121037 (this page in markdown: same URL + `.md`)
- Developer: [ANZ Banking Group Limited](https://appshunter.io/developer/351748977)
- Category: Finance, Business
- Price: Free
- Rating: 1.82/5 from 377 App Store ratings · 20 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.7.10 · 14 MB
- Languages: American English
- Released: 2014-07-25
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/anz-shield/id898121037/reviews.md

## What is ANZ Shield?

Get an extra layer of security for ANZ Internet Banking with the ANZ Shield app.

ANZ Shield is an authentication app that helps you by generating one-time passcodes, known as a Shield Code. It helps us confirm that the requests being made for your accounts are genuine. If you’re using ANZ Internet Banking, you’ll need the ANZ Shield app to authenticate certain payments and activities. For ANZ Internet Banking for Business users, you’ll be asked to provide a Shield Code to authenticate all third-party payments. 

Why do you need ANZ Shield?
Faster and secure access to high-value payments
• For Business customers, ANZ Shield is quick and easy to register so that you can get on with the things that matter. No more waiting for a security device 
   to be.
• For personal banking customers, registering for ANZ Shield gives you quick access to higher payment limits. No need to visit a branch to take care of that 
   payment. That’s handy.

Convenience without compromising your security
• In the past you may have used an SMS one-time passcode, challenge questions or an ANZ security device to authenticate. Now you can easily complete 
   ANZ Internet Banking activities with your phone and a Shield Code. 
• Access the ANZ Shield app wherever you are – even if you’re travelling overseas. It works offline, when you might not have mobile network coverage or 
   internet connectivity.

It’s free – no fees involved
• ANZ Shield is a free app. Once the app has been installed and registered on the device, data usage is not required to generate a Shield Code. 

Need help?
Please send us an email to mobile@anz.com and we’ll get you sorted.

Important Information
You’ll be asked to agree to the ANZ Shield Terms and Conditions and Licence Agreement (available at https://www.anz.com.au/content/dam/anzcomau/documents/pdf/anz-shield-tcs.pdf) during the registration process for ANZ Shield in ANZ Internet Banking. You acknowledge that ANZ will not send you a paper copy. ANZ Shield is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. ANZ’s colour blue is a trade mark of ANZ. iPhone and iPad are trademarks of Apple Inc.

## Key features

- One-time passcode generation (Shield Codes)
- Secure authentication for online banking
- Increased payment limits
- Offline functionality
- Free to use

## Recent user reviews (10 of 20)

All indexed reviews: https://appshunter.io/ios/app/anz-shield/id898121037/reviews.md

### 1/5 — Worst product decission

*2026-02-03*

To need another dedicated app for authorising a payment is completely ridiculous.

The worst part is when you have a new device need your old device to register a new one or disable it. Without it you need to call support. 

Why cant this be embedded in the main banking app. What was the thought process to split this into a seperate app. If I am trying to authorise a payment on my mobile, there is no added security for me to open another app on the same phone to confirm.

**Developer response:** Hi, Sorry to hear you're having trouble with ANZ Shield. Can you please contact us at mobile@anz.com so we can get a few more details and assist you with this? Regards, Mobile Banking

### 1/5 — DO NOT INSTALL - Locked Account

*2024-06-07*

Installed the app when logged into ANZ app and ANZ in my browser and completed all the necessary checks to get it synced and working. Everything in working order until I actually tried to transact at which point it locked me out of my account. How can you possible lock an account when the security has been increased with your “ANZ shield”. Now sitting waiting to talk to a customer representative 😒

**Developer response:** Hi Darren_83,
Sorry to hear you're having trouble with ANZ Shield. Please reach out us at mobile@anz.com, so we can get few more details and assist you.

### 2/5 — Locked my account but works

*2024-05-03*

The app hasn’t been updated in 3 years at the time of this review... Also, it may lock your account towards the end of the registration process under certain conditions (such as if you had tried to transfer money recently). When that happens, you are forced to call the helpline but in my case it took nearly 1h of wait to get through to someone! Once setup, the app works but a 25k transfer limit is inappropriate these days so you have to do multiple transfers for larger sums. What is wrong with this bank?

**Developer response:** Hi, Sorry to hear you're having trouble with ANZ Shield. Can you please contact us at mobile@anz.com so we can get a few more details and assist you with this? Regards, Mobile Banking - Abraham.

### 1/5 — Ridiculous

*2023-07-20*

I followed the direction exactly how they stared and it comes up with an error - called the number they gave me to call and no one know of that error and I’ve been on the phone to them for an hour going around in circles. Pathetic! Trying to run a business with these issues is not ideal! Zero star out of 5

**Developer response:** Hi, Sorry to hear you're having trouble with ANZ Shield. Can you please contact us at mobile@anz.com so we can get a few more details and assist you with this? Regards, Mobile Banking - Rajashree

### 1/5 — Woeful app

*2023-03-10*

Another Authenticator app! What a waste of resources. Also appears that you can only have 1 device registered; really useful for a joint account. 
I guess we shouldn’t be surprised; we are dealing with a bank after all. 
And to the Developer; please don’t respond with a derogatory canned response saying “it looks like you are having trouble with the app and tell me to waste my time calling the help desk”. The problem is not me it is the app!

**Developer response:** Hi, Sorry to hear you're having trouble with ANZ Shield. Can you please call us on 13 33 50 or contact us at mobile@anz.com so we can get a few more details and assist you with this? Regards, Mobile Banking - Rajashree

### 5/5 — Easy to use

*2022-10-02*

Not sure why the 1-star bombing. It’s just an Authentication app like google or Microsoft Authenticator. Worked great first try, well done devs.

**Developer response:** Hi Matt, Thank you so much for your review! Appreciate you taking the time to send us your feedback. Regards, Mobile Banking- Rajashree

### 1/5 — What’s the point?

*2022-09-17*

In line with the previous review, what is the point in having a second ANZ app for transactions that are limited to $25k, when one can achieve the same outcomes by logging in to Internet Banking via desktop? To further complicate things, ANZ have introduced Voice ID for their standard banking app which claims to allow transactions over $10k. What they don’t tell you is that you are still limited to $25k. Get it together, ANZ.

**Developer response:** Hi, Sorry to hear you're having trouble with ANZ Shield. Can you please call us on 13 33 50 or contact us at mobile@anz.com so we can get a few more details and assist you with this? Regards, Mobile Banking - Rajashree

### 1/5 — ANZ a dinosaur

*2022-05-21*

Come on ANZ, it’s ridiculous in 2022 we need two apps just to send money and still have a limit of $25,000. I have just tried to move money for a land deposit and my voiceID wasn’t enough, don’t you trust your own systems? I want access to MY money when I want, quickly, easily, INSTANTLY. 

Anyone can send $100s of thousands instantly for free on the blockchain just as securely with a single app and it arrive at its destination instantly. This feels like asking parents if I can get some money from my piggy bank. 

The ANZ shield site says “Makes Internet banking simple” How exactly does it do that? 

Why isn’t this feature built into the ANZ app for all customers globally for all transactions? Banks will be a thing of the past unless you catch up, the finance world is finally getting its long overdue overhaul.

**Developer response:** Hi, Sorry to hear you're having trouble with ANZ Shield. Can you please call us on 13 33 50 or contact us at mobile@anz.com so we can get a few more details and assist you with this? Regards, Mobile Banking - Rajashree

### 5/5 — 👍🏼👍🏼

*2021-12-17*

Easy to use. Handy. Would be better if you could build this functionality into the main banking app, much like Citibank’s security token.

**Developer response:** Hi kproctor81, Thank you so much for your review! Appreciate you taking the time to send us your feedback.
Regards,
Mobile Banking- Rajashree

### 5/5 — App not working- Update -it’s working. Thanks.

*2018-11-03*

Newest iPhone XSmax. Trying to register and it comes up with a “something went wrong” error have been to ANZ and they have reset the registration for the ANZ shield..
....................
Update: Developer was quick to respond. App started working again after my device came off beta profile.

**Developer response:** Hi, Sorry to hear you're having trouble using ANZ Shield. To try and better understand what's happening, can you please email us at mobile@anz.com so we can get more details and do some troubleshooting with you? Regards, Mobile Banking - Tri

## Frequently asked questions about ANZ Shield

### What is ANZ Shield used for?

ANZ Shield is an authentication app that provides an extra layer of security for ANZ Internet Banking. It generates one-time passcodes, called Shield Codes, to confirm that requests made for your accounts are genuine and to authenticate certain payments and activities.

### Is ANZ Shield free to use?

Yes, ANZ Shield is a free app with no fees involved. Once installed and registered, data usage is not required to generate a Shield Code, making it convenient for users even when traveling overseas.

### How does ANZ Shield improve security for ANZ Internet Banking?

ANZ Shield replaces older methods like SMS one-time passcodes, challenge questions, or physical security devices. It offers a more convenient and secure way to authenticate transactions using your phone and a Shield Code.

### Can I use ANZ Shield offline?

Yes, ANZ Shield works offline. This means you can access the app and generate Shield Codes even when you don't have mobile network coverage or internet connectivity, providing convenience wherever you are.

### What are the benefits of registering for ANZ Shield?

Registering for ANZ Shield offers faster and secure access to high-value payments. For business customers, it provides quick registration without waiting for a security device, and for personal banking customers, it allows for higher payment limits without needing to visit a branch.

### What devices is ANZ Shield compatible with?

ANZ Shield is available for iPhone and iPad, which are trademarks of Apple Inc. The app is designed to work on these iOS devices.

### How often is ANZ Shield updated?

The latest version of ANZ Shield is 4.5, and it was last updated on February 28, 2026. This indicates a commitment to maintaining and improving the app's functionality and security.

### What is the user rating for ANZ Shield?

ANZ Shield has a user rating of 1.8 stars from 377 ratings. This suggests that while the app provides essential security features, there may be areas for improvement based on user feedback.

## Version history (last 5 releases)

### 4.6 — 2026-07-25

Improved guidance on how to obtain a Sync Code (a temporary code generated in ANZ Internet Banking during registration to link your device to your Customer Registration Number (CRN), including ANZ support contact details, as well as security and performance enhancements for a smoother overall experience.

### 4.5 — 2026-02-28

Enhanced compatibility with the latest iOS versions, featuring updates that improve overall performance for a smoother user experience.

### 4.3 — 2025-12-02

This update enhances compatibility with the latest iPhone and iPad software, improves overall performance, and upgrades background components to ensure smoother operation. 

Note - The app now requires iOS 16.7.10 or later to maintain the highest standards of security and provide a faster, more optimized experience on the latest devices.

### 4.2.2 — 2025-05-23

Stay Secure with ANZ Shield.

Our latest App Release 4.2.2 is here, designed to keep you protected and informed.

	• Phishing reminder to help you stay vigilant: We've added a helpful reminder to never share your Shield 6-digit code with anyone. This will appear in 
           relevant sections to help you stay safe from scams.
	• Updated Terms and Privacy for your peace of mind: We're committed to transparency and protecting your data, so you can bank with confidence. Our 
           Terms and Conditions and Privacy Policy have been refreshed to ensure you have access to the latest information.
	• Better Support with Enhanced FAQs: We've updated our FAQ section to provide clearer, more helpful answers to your questions. It's all about making 
           your experience smoother and more supportive.
	• Improved accessibility: We’ve fixed accessibility issues in the VoiceOver feature to improve usability.
 
Note: Compatible with iOS 11.0 or later.

### 4.2 — 2025-04-22

Stay Secure with ANZ Shield.

Our latest App Release 4.2 is here, designed to keep you protected and informed.
• Phishing reminder to help you stay vigilant: We've added a helpful reminder to never share your Shield 6-digit code with anyone. This will appear in relevant sections to help you stay      safe from scams.
• Updated Terms and Privacy for your peace of mind: We're committed to transparency and protecting your data, so you can bank with confidence. Our Terms and Conditions and Privacy Policy have been refreshed to ensure you have access to the latest information.
• Better Support with Enhanced FAQs: We've updated our FAQ section to provide clearer, more helpful answers to your questions. It's all about making your experience smoother and more supportive.
 
Note: Compatible with iOS 11.0 or later.

## More apps by ANZ Banking Group Limited

- [ANZ Australia](https://appshunter.io/ios/app/anz-australia/id870929663)
- [ANZ Pacific](https://appshunter.io/ios/app/anz-pacific/id1316832499)
- [ANZ Digital Key](https://appshunter.io/ios/app/anz-digital-key/id1352218608)
- [ANZ Transactive - Global](https://appshunter.io/ios/app/anz-transactive-global/id1404684767)
- [ANZ Plus](https://appshunter.io/ios/app/anz-plus/id1495738612)

All apps by ANZ Banking Group Limited: https://appshunter.io/developer/351748977

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*