# AOCHUAN — user reviews > 137 indexed App Store user reviews of AOCHUAN by Shenzhen Jixin Technology Co., Ltd., rated 2.89/5 from 114 ratings. - Source: https://appshunter.io/ios/app/aochuan/id1589913929/reviews - App overview in markdown: https://appshunter.io/ios/app/aochuan/id1589913929.md - Rating breakdown: 5★ 38 · 4★ 5 · 3★ 6 · 2★ 16 · 1★ 38 ## What do users think of AOCHUAN? Overall sentiment: mixed **Pros** - 🎥 Advanced photo and video shooting modes - ⚙️ Customizable gimbal settings and controls - 📚 Comprehensive in-app tutorial videos - 💰 Good value for the price - 🎯 Face and body tracking capabilities - 🔧 Detailed feature set for creative content - 📱 Works well when properly configured - 🎬 Smooth stabilization when functioning correctly **Cons** - 🐛 Frequent app crashes and freezes - 📵 Bluetooth connectivity issues - 🎥 Black screen when accessing camera - ⚠️ Unreliable tracking features - 🔌 Poor app stability on iOS updates - 📚 Inadequate documentation and instructions - 🎬 Gimbal erratic movement and instability - 🔋 Battery drains quickly - 🌐 Limited language support - ⚙️ Settings reset after app closure - 🚫 App dependency for basic gimbal functions - 📊 Video quality reduced despite 4K selection - 🎞️ Footage loss and recording failures - 🔐 Privacy and security concerns - 💸 Unexpected paid updates **Commonly reported bugs** - App crashes on iOS 18 and newer versions - Bluetooth fails to connect or drops frequently - Camera displays black screen in app - Face tracking rotates 180 degrees unexpectedly - Object tracking loses subjects easily - Recording stops randomly mid-session - Gimbal moves erratically without command - Gimbal spins uncontrollably when subject out of frame - Motor calibration errors - App freezes during video playback - Album/gallery crashes when viewing media - Video resolution resets to 1080p after restart - Audio sync issues in long recordings - Footage not saving to gallery - App won't recognize registration codes - Dynamic Island interference with controls - Gimbal orientation conflicts with app orientation - Gimbal turns off unexpectedly - Firmware update failures - Hand gesture recognition unreliable - Recording stops when hands gesture during filming - App incompatible with certain iPhone models - Focus wheel triggers accidentally - Landscape mode lock issues **Most requested features** - Portrait/vertical mode support - Still photo capture while recording video - 48MP photo resolution option - Wide-angle and telephoto lens support - Automatic lens switching for zoom - Portrait cinematic video mode - Hyper-lapse recording mode - Location metadata preservation - Video trimming and editing in-app - Trajectory delay in portrait mode - Pet tracking mode - Persistent settings between sessions - Manual focus wheel disable option - Streaming support for OBS Studio - Watch companion app for remote control - Arabic language support - Polish language support - HDR video recording - Auto-calibration for horizon adjustment - Hand gesture reliability improvements ## Newest reviews (17 of 137) ### 2/5 — still shots while videoing *2026-03-05, version 1.7.6* i wish that i can take photos while videoing. can someone help? ### 1/5 — Don’t bother *2025-12-12, version 1.7.2* App is awful. Have reloaded twice. Camera just shows black screen. ### 3/5 — App keeps crashing *2025-12-09, version 1.7.1* The app keeps crashing when I try to use it. And it doesn’t seem to be a way to turn the phone off of landscape mode ### 1/5 — Doesn’t work with iOS26 *2025-12-06, version 1.7.1* Since the update to iOS 26 the app crashes constantly and wants permissions that are already granted. ### 2/5 — Doesn’t Deliver as Advertised *2025-11-18, version 1.7.1* Definitely not what you are lead to think it is when deciding to purchase. Does not deliver any of the feature’s consistently. IF & WHEN IT WORKS it’s pretty cool BUT just about that time your thinking it’s good IT WILL FAIL That is the only constant thing it does. I would suggest not to subject yourself to it and spend a few more $ and get something you won’t spend the majority of the time being 🤬 about it. ### 2/5 — still shots while videoing *2025-11-12, version 1.7.1* i wish that i can take photos while videoing. can someone help? ### 4/5 — New feature *2025-11-05, version 1.7.1* Please add of possibility to make Trajectory delay in portrait ### 1/5 — Horrible to use for M1 Pro *2025-11-04, version 1.7.1* I’ve had this for a year and the body tracking doesn’t work. I have to turn off my video stabilization close the camera and when I opened up the app again it still didn’t work. The AI tracker isn’t even working. There’s no updates. That’s all S1 or X1now and anyone who has the MR pretty much left behind. I highly recommend do not buy this. There’s better ones on TikTok shop or Temu ### 3/5 — No location data *2025-10-26, version 1.7.1* This app does what it’s supposed to do, & that’s work with the vendor’s gimbals. However a big (very big for my applications) problem is that the app doesn’t save location data on media captured with it. Another review with a better rating when an update fixes this. ### 1/5 — The app not working in iPhone, cannot taking pictures or start video thru handle. *2025-10-09, version 1.7.0* What is the point I buy this stabilizer with $100 dollars if I need taking pictures by hand clicking button in iphone screen? Think about return and get refund ### 1/5 — アプリ信用できる？ *2025-10-08, version 1.7.0* 個人情報を抜き取られ、マルウィルスの可能性が高いかもしれない。 ### 1/5 — グルングルン周り出してiPhone飛ばされる *2025-09-20, version 1.6.9* 物か顔が画角に無いとiPhoneが飛ばされる。 ### 1/5 — 粗悪品 *2025-09-15, version 1.6.8* 説明書も無くアプリをダウンロードしても認識コードが記載されておらず登録できない典型的な中華粗悪アプリ ### 3/5 — Problème de compatibilité avec l’application *2025-09-15, version 1.6.8* Bonjour, leurs produits sont vraiment top ! Seul souci, je possède un iPhone 13 et quand j’ouvre l’application tout semble fonctionner, sauf au moment de prendre une photo ou une vidéo, puis un écran noir apparaît. J’ai d’abord pensé que je n’avais pas donné l’autorisation à l’application d’accéder à mon appareil photo, mais il se trouve que si… il y a sans doute un souci de compatibilité avec mon iPhone et l’accès à ma caméra. J’ai vérifié avec l’application de base sur mon iPhone voir si ma caméra fonctionne correctement, il se trouve que oui donc ça vient réellement de l’application… J’ai essayé de désinstaller et réinstaller l’application quatre fois, mais rien ne change. Pouvez-vous résoudre ce problème car j’ai absolument besoin de votre application pour des vidéos YouTube. Merci beaucoup ### 2/5 — Great gimbal, buggy software *2025-09-07, version 1.6.7* Really wanted this device to work. But after testing panorama, time lapse and other shooting options, I see why reviews are 2-stars only. Sadly, I’ll have to return this device and get a refund. Really had high hopes because the size was ideal, the motion control and the bevel shoot features were really great for casual hobbyists like me. ### 1/5 — English please *2025-09-06, version 1.6.7* I cannot understand the Chinese writing on this app. Please translate to English. ### 1/5 — 뭔놈의 짐벌이 *2025-09-01, version 1.6.7* 세로가 안돼냐 ## Most critical reviews (10 lowest-rated) ### 1/5 — Zero Audio Support *2026-08-11, version 1.8.1* I can’t get this app to record audio of any kind. There’s also zero support for external mics. Terrible. ### 1/5 — App crashes *2026-06-19, version 1.7.9* App crashes as soon as the phone connects ### 1/5 — Camera is Black *2026-06-13, version 1.7.8* The camera screen is black it’s not working at all, I tried to get in touch with support but it’s impossible to get connected! I can’t use the tracking system on my normal camera and that’s why I bought the device in the first place. They need to work more on the support and help system because it’s horrible ### 1/5 — Failure *2026-06-08, version 1.7.8* Download the app to connect my gimbal and the app keeps asking for a verification code but there is no way to get one when trying to register the device ### 1/5 — Frame rate *2026-06-07, version 1.7.8* Needs 120 fps ### 1/5 — Foto *2026-03-02, version 1.7.6* Fotoeinstellung kann man keine 48mp auswählen‼️ objektivverfolgung funktioniert nicht... ### 1/5 — Poor app *2026-02-25, version 1.7.6* App is poor and so is the product expensive price for something cheaply made sent it back and waiting for a refund ### 1/5 — Leider muss ich *2026-01-23, version 1.7.4* diese App negativ bewerten ich habe sie mehrmals mit dem dazugehörigen Gimbal von Aochuan getestet und musste feststellen das dass System nicht funktioniert bzw. instabil ist …. Ich spreche hier ausschließlich für mich und ich bin zu dem Ergebnis gekommen das ich weder den Aochuan Smart Xe Combo 1 nochmal kaufen werde geschweige die App weiter nutze ### 1/5 — Código *2026-01-03, version 1.7.3* Para darme de alta me pide un código y no sé dónde viene ### 1/5 — faulty *2025-12-22, version 1.7.3* this app screws up the gimbal operations. once initiated online it fails to connect with the gimbal although it says that it's connected. many times i tried even uninstalling then reinstalling but same error occurs ( motor calibration ready) tried restarting but same error tried calibratng separate but nothing happens). finally uninstalled the app then turned the gimbal on and my iPhone and everything started up with no faults. system worked perfectly with the gimbal menu appearing on the led screen. so in conclusion after doing eliminations this app is at fault. thank God! because i was about to return this gimbal something i really don't want to do because the gimbal itself works fine!. ## Most praised reviews (10 highest-rated) ### 5/5 — Есть куда стремиться *2026-05-10, version 1.7.8* Стаб норм за эти деньги, приложение можно доработать немного. В целом звезд с неба не хватает но КРИВОРУКИМ И С ШИЛОМ В ОДНОМ МЕСТЕ ПОКУПАТЬ ВРЕДНО ТАКИЕ ВЕЩИ )))) ### 5/5 — Lổi *2026-02-05, version 1.7.4* Cho em hỏi iphoen 14plu chụp hình đứng không đc là sau ạ ### 5/5 — Spokojenost *2025-11-25, version 1.7.1* The application can only be used after pairing with the appropriate gimbal model. Be careful after installing the application, it wants to allow almost everything in the world :D Choose only the most necessary, I limited myself to Bluetooth and selected photos from the gallery. The functions in the application surprised me, you can set advanced photo and video functions that are available elsewhere for money. You can also adjust the basic gimbal settings, such as acceleration of movement when tracking the face/body, inversion of joystick movement and others. In photo/video mode, several preset functions are available, including for movement/zoom/panoramic photography. The main screen of the application is full of short but effective tutorials on how to control the 3-axis stabilizer and other tips and tricks. I recommend watching all of them, even those that are not the same as your model, it helped me. Saving videos and photos without problems. I like the application overall and can recommend it. ### 5/5 — 👍🏼 *2025-08-26, version 1.6.5* Funciona súper bien si miras los tutoriales entiendes todo, muy buena app ### 5/5 — It’s a good app! *2025-08-20, version 1.6.5* Despite the very bad reviews that this app has, I find it really good and useful with a lot of options, just have to go through them. Me too, at the beginning I was thinking that this app was not performing, but after I changed a few settings and learned a little bit more about it everything started to go at the right place. ### 5/5 — Great app *2025-08-11, version 1.6.3* Keeps things fresh ### 5/5 — Einfach nur SUPER *2025-07-22, version 1.6.2* Die App ist, wenn man erst verstanden hat wie sie funktioniert wirklich super. Ich habe den Kauf nicht bereut. Ich kann sie jedem nur empfehlen ### 5/5 — New user *2025-04-17, version 1.5.4* The app works surprisingly well. I am on iPhone and it’s very compatible. Almost didn’t download the app because of the bad review but glad I didn’t listen to it. ### 5/5 — Funciona bien si te tomas el tiempo de aprender *2025-04-02, version 1.5.4* No entiendo a la gente que se queja de que es poco intuitivo. Está todo explicado con vídeos en la app, tienes el manual online por si lo pierdes. La única opción que vi que no explicaba, la de “object tracking”, no hice más que buscarlo en internet. 2 minutos tardé… Parece que si la gente no lo entiende en 30s ya está para tirar… en fin. ### 5/5 — Die App ist doch gut! *2024-12-22, version 1.5.4* Also, wenn man alle funktionieren verstanden hat, ist die App richtig gut. Ich verstehe die schlechten Bewertungen nicht! Habe mir einfach von Chat GPT helfen lasse, ganz einfach 😀. Die App holt einfach noch mehr aus der Kamera raus als die Standard Kamera App, sehe ich zum ersten Mal sowas. …und danke an Aochuan für das tolle Gimbal Smart X Pro ❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*