# App1933 - KMB . LWB — user reviews > 172 indexed App Store user reviews of App1933 by The Kowloon Motor Bus Company (1933) Limited, rated 2.10/5 from 126 ratings. - Source: https://appshunter.io/ios/app/app1933-kmb-lwb/id1170003707/reviews - App overview in markdown: https://appshunter.io/ios/app/app1933-kmb-lwb/id1170003707.md - Rating breakdown: 5★ 22 · 4★ 11 · 3★ 8 · 2★ 3 · 1★ 82 ## What do users think of App1933? Overall sentiment: negative **Pros** - 👍 Generally helpful for bus info - 👍 Can be accurate sometimes - 👍 Useful for planning routes - 👍 Real-time bus tracking (when it works) **Cons** - 😠 Excessive and intrusive ads - 😠 Ads block essential information - 😠 Ads are difficult to close - 😠 Ads cause delays and frustration - 😠 Inaccurate bus arrival times - 😠 App frequently crashes or freezes - 😠 App is slow to load - 😠 Poor user interface - 😠 Lack of English support for tourists - 😠 Data usage for ads - 😠 Battery drain **Commonly reported bugs** - App crashes upon opening - App freezes on loading screen - App does not auto-refresh bus times - Bus times are inaccurate or disappear - Full-screen ads are difficult to close - App not loading or showing a blank screen - GPS tracking is unreliable - Search function for routes fails - App not compatible with certain devices/OS versions - Background battery drain - Bus times are inconsistent (e.g., jumping back and forth) - App closes unexpectedly after opening - UI freezes after language selection - Bus arrival times are incorrect for circular routes **Most requested features** - Remove or reduce advertisements - Improve accuracy of bus arrival times - Fix app crashing and freezing issues - Improve app loading speed - Add English language support for tourists - Allow bookmarking specific buses, not just destinations - Restore removed features like bus fares and timetables - Improve AI route query functionality - Add sound alerts for drop-off points - Allow users to choose between schedule or tracking ETAs - Improve search functionality for routes by address/location - Make the map feature more functional and resizable - Offer an ad-free paid version ## Newest reviews (17 of 172) ### 3/5 — UX Problems In Bookmark *2026-04-18, version 2.3.33* Updated: figured out how to order bookmark, but it is not clear and it kinda looking like a hidden feature. Please consider showing some hints to make the users know that the list item can be draggable after clicked the edit button. ### 1/5 — annoying *2026-02-19, version 2.3.32* the adv always blocking the whole screen lethal while rushing ### 1/5 — 不推薦下載使用 *2025-12-14, version 2.3.31* 廣告非常多，打開APP時加載一次廣告，搜索時加載一次廣告。點進去查看詳情時，只要切換到其他應用，再切換回來又加載一次廣告。我不明白為什麼你在一次使用週期裡面要給APP用戶加入這麼多的廣告？？？ 只能說明這個APP開發者要麼就沒有用過這個APP，要麼就是沒有真的想讓大家去使用這個APP。 雖然他也有整合了所有公交實時搜索功能，但是我不推薦大家使用這個。如果大家想要搜尋巴士的交通信息的話，建議使用其他APP。 ### 1/5 — Too many ads *2025-12-04* Could miss the bus time due to annoying ads! ### 1/5 — Inaccurate time *2025-11-08, version 2.3.29* The bus is shown on the app to arrive at a certain time it shows 20 mins left then boom after 5 seconds it shows 15 then another 5 it shows 20 again and it disappears you know how many people have to arrive at a certain place at a certain time due to their work or other severe emergencies it’s getting worse every update ,Please Fix this ASAP!!!!!!!!!! And then here comes another cannot even pay to buy only pass wow each time this kind of thing happens i get less surprised and already expect this is gonna happen 100 percent !!!! ### 1/5 — Should Be Called “KMB Pop-up Ad App” *2025-10-18, version 2.3.27* This app is a complete disaster. Every time I switch between functions, it gets stuck on an endless loading screen — like the whole thing is just a pop-up ad pretending to be a bus app. I can’t even access basic features before it refreshes itself. The best part? Every update claims to “improve user experience,” which is either a running joke or proof the developers have never used their own app. Don’t bother installing. It’s a waste of time and phone storage. ### 1/5 — One of the worst travel apps ever! *2025-10-07, version 2.3.27* It is hard to believe this is an official app for the biggest bus company in Hong Kong! Where to start? Pop up Ads not just one but basically every other page. When you are looking for a bus it is rare you will have time to want to watch an Ad. Bookmark function seems to have changed, if it is available it is not well hidden. Basically I can only bookmark an exact location I want to go but not a specific bus, is this right? I even just tried to bookmark the exact bus stop of the bus I want, but going backwards when you want to go there, the bookmark will not work and the bus will not show us. The search function has zero AI I believe, it will provide you with many bus alternatives and include many bus changeovers, is it just trying to get us to pay for more bus rides. Honestly this has so far been the worst app I have ever used, not just useless but also frustrating which is worse than bad. Now I find I tend to use google or other way to find a bus or just walk to the bus stop and look. It takes less time and more useful and less frustrating. Just by making me write a review and rate your app, you know how good or BAD you are…. ### 1/5 — Bad experience, please go use citymapper *2025-09-24, version 2.3.27* I hope KMB management realizes that users of this app are often in a rush. It’s absolutely ridiculous to include annoying full-screen ads every time I check the ETA. and your ai route query is trash, how can you can mess up a simple LLM / google map wrapper? I can’t even search for the routes with a direct bus or just one change. AI doesn’t make your app sounds cool, a solid user experience does. I am not going here to beta-test your features on production, make your API public if you can’t make a simple features correct. ### 1/5 — Ads first, schedules last *2025-09-21, version 2.3.27* Ads coming up every one or two route searches, and I mean ads that cannot be closed right away, e.g. Kingshot which forces you to play the game in the ads for a few seconds before you can press Next and again forces you to open App Store, visit their page, before the X finally appears randomly in any corner of your screen. You search your routes, back, and before you start another search it showed up again. Don’t bother this apps it’s far worse than garbage in terms of user experience. ### 1/5 — From Bad to Worse *2025-09-09, version 2.3.26* Very poor App getting from bad to worse. It is not a real time data App. They probably don’t use GPS. Buses that are supposed to arrive according to their info does not arrive. Where has it gone? 2 buses scheduled to arrive did not arrive. No compassion to the Citybus App. The people working for KMB should be fired! Understand that this is a public transport App and rely on it for travelling! If your buses are not coming Do Not Mislead The Public! If your buses are not arriving we must know so we can change to other transport means! ### 1/5 — Disastrous app update *2025-09-08, version 2.3.26* Bus arrival times have become completely inaccurate. In old version I was also able to see what other bud lines are available at a particular bud stop but they took that away too. If I could give negative star I would give a negative 10. DO NOT rely on this app for bus arrival times. You are more likely to catch the bus without waiting too long by going to the bus stop whenever than to use the app. ### 4/5 — Sound alert *2025-07-18, version 2.3.23* Old version has a very nice audible sound alert when bus arrive on selected drop off point ,in the new version there is no selection . Help to update for drop point sound . ### 1/5 — confusing *2025-07-16, version 2.3.21* the app is so confusing to use and the bus timings are inaccurate ### 1/5 — 無敵APP *2025-06-22, version 2.3.13* 淨係開個app用成幾分鐘？廣告佔咗成大部份畫面，而啲巴士路線既資料越嚟越細粒。無用功能就整一大堆，人地用黎睇巴士到站時間，咩遊戲室呀，個app留俾你玩。 ### 1/5 — Advertisement far to long *2025-06-20, version 2.3.13* I used to find the app is very helpful, but recently when I opened the app and tried to track down my next bus, the advertisement stop me from accessing to the latest update for at least a few minutes and I can’t close the advertisement and I miss the bus at the end. What is the purpose of the app? For making money or providing good service? ### 3/5 — Great app, but ads ruin the opening time *2025-06-18, version 2.3.12* It was a great app once, but now it takes over a minute to load and it loads the ads first. I don’t mind the ads, but there should be a better way to display it and force to vie when we open the app ### 1/5 — Outdated and too offensive *2025-06-17, version 2.3.9* Feel offended as a customer. I use the app to get the bus information, then I pay for the bus fare; however, there many ads popped up. The app should be easy and convenient to use, please put those annoying ads somewhere else. When you have a limited time to run for a bus, open the app, wait for those ads,… how do you feel? ## Most critical reviews (10 lowest-rated) ### 1/5 — 巨多广告 *2026-08-19* 全屏广告太多太长 严重影响使用 ### 1/5 — Malware *2026-07-09* The ads have malware. The malware adds a bookmark on the homescreen, automatically set your brightness to max, causing your phone to overheat. Not sure what else it does, maybe stealing password etc., we will see. Google search about this app shows they had a similar issue in the past as well. They do nothing about it, emailed them, no reply, unprofessional. ### 1/5 — 好多廣告 *2026-05-27, version 2.3.33* 一個好差嘅App。官方App 做乜咁多廣告？我有俾錢搭車架。App裏面個地圖仲衰，不停咁跳去上車位置，想睇吓條路線真難。 ### 1/5 — Too many ads *2026-05-14* As KMB are serving the public, it dosent make sense that to place advertising into the APP to causes the very bad user experience, to be honest, people using this APP are most likely in urgent situations, and the Ads is totally ruins the time and schedule ### 1/5 — What’s unbelievable is that this app actually pops up toxic phishing ads. *2026-04-21, version 2.3.33* I have already reported this matter to 18222. ### 1/5 — 垃圾app *2026-04-10, version 2.3.33* 睇你為左準時 時間成日跳快跳慢 今日仲要突然成班車唔見左 ### 1/5 — No English *2026-03-27, version 2.3.33* Why have an app aimed at tourists when you cannot read English throughout? Starts off asking to chose English then stops!!! Pointless junk! ### 1/5 — Why such a bad app? *2026-02-28* Can you stop the ads please? They are fine as banners but on the full screen for several seconds when you’re trying to catch a bus? Really?! One moment the app shows my bus’s, 900 to wan chai, the next it’s gone, why? I can search for 900 but then I can’t find the the time it arrives, I can’t bookmark the bus I can only bookmark the destination , can you contact me and explain? There’s no other app for now, but this one is so bad ### 1/5 — Was great but annoying now *2026-02-27, version 2.3.32* The app used to be quite useful. It still is, if you can get past the annoying full page ads that like to keep popping up and hide the “x” for you to close the window. Maybe sometime in the future it will care about its core function (providing bus info) and not a profit platform via Ads. ### 1/5 — 九巴老闆冚家要餓死啦 *2026-02-26, version 2.3.32* 搞這麼多拼多多廣告，吃相太難看！全家都要餓死了啊？ ## Most praised reviews (10 highest-rated) ### 5/5 — 很好用就是太多广告了😭 *2026-08-19* 希望优化一下广告 ### 5/5 — Improved a lot after update *2025-07-04, version 2.3.19* After the big update, the app have less ads, more stable, the developers also fixed the bug which is really annoying. The bug that makes the app not loading. I really appreciate the developers hard work. Hope the app continues to be great! ### 5/5 — Waste of life *2025-06-25, version 2.3.13* too many Comercial , unbearable , do u understand that we are in a rush to catch bus when using the apps , why forcing us to view ? No choice but to delete apps ### 5/5 — Amazing app *2024-08-20, version 2.2.0* As an English speaker travelling in hong kong, this app is a godsend. It shows you all the buses that are running near you. It has a a mini map feature which allows you to find the nearest bus stop for that bus. You can search how to get anywhere from anywhere. Some problems are ads (but they are only 2 seconds and easily skippable). It looks like sometimes that you need to take multiple buses (I.e. 277+277A+etc) but it means you can get any buses. Combine this with google maps to find the best way to get anywhere. ### 5/5 — Can’t search bus line by location *2019-09-23, version 1.4.2* The app keeps close down when I tried to use the search location function after I updated my iPhone to iOS 13.0. ### 5/5 — 香港 *2019-05-25* 时刻很准😘陪我们度过了漫长的等车时光😊 ### 5/5 — 可以 *2019-02-11* 很棒 ### 5/5 — Convenient and efficient *2018-02-10, version 1.1.4* The lasted the version has been optimised and de-bugged. The addition of ‘Region Search’ function off-set the absence of it in the first version. The app generally smooth and clear with high resolution which facilitate user experience. I particularly like the messenger function that enable users to report real life problems that may happen during the bus journey. ### 5/5 — Great *2017-12-09, version 1.1.2* Best app ever! ### 5/5 — Great app and very accurate *2017-08-15, version 1.1.0* Lovely app. Now I will never get lost in Hong Kong. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*