# Appalachian Power — Pay bill, report outage & more

> Utility account management, bill payment, and outage reporting tool. (iPhone/iPad app by American Electric Power.)

- Source: https://appshunter.io/ios/app/appalachian-power/id1263463780 (this page in markdown: same URL + `.md`)
- Developer: [American Electric Power](https://appshunter.io/developer/655650238)
- Category: Utilities, Productivity
- Price: Free
- Rating: 2.80/5 from 148 App Store ratings · 46 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 34 MB
- Languages: American English
- Released: 2017-12-12
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/appalachian-power/id1263463780/reviews.md

## What is Appalachian Power?

Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips.

Features include:

OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress
- Easy access to view outage maps in your area

ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- View your real-time account balance, payment due date, and balance details
- View and download your bill (PDF)
- Pay immediately for free from your bank account
- Make automatic or scheduled payments
- Other ways to pay (credit/debit card, in-person, by phone)
- Switch between multiple accounts

ENERGY USAGE
- Compare how your current usage compares to last month or the same time last year

SETTINGS 
- Enroll in and manage your paperless billing
- Add or delete your bank accounts
- Enroll in and manage billing and outage alerts

*Logging into the Appalachian Power app requires an active account that is registered online at AppalachianPower.com

## Key features

- Report power outages
- Check outage status
- View and pay bills
- Manage account details
- Compare energy usage
- Set up billing alerts

## Recent user reviews (10 of 46)

All indexed reviews: https://appshunter.io/ios/app/appalachian-power/id1263463780/reviews.md

### 1/5 — Our password requirements have changed!

*2026-07-18*

Every time I log in I’m greeted with the message that my password requirements have changed and I need to reset. Time and time again month and month again. It’s not that the lovely folks at Appalachian Power are bad, God bless them but I swear it’s stuff like this that makes me think moving out of state wouldn’t be a terrible idea.

### 1/5 — stupid

*2026-05-12, version 1.19.15*

stupid

### 4/5 — Terrible app.

*2026-04-20*

Randomly logs you out and insists you need to reset you password, then refuses to send a password email. This app was designed by clowns and is an embarrassment to any self-respecting utility provider.

### 1/5 — Lowry mom

*2025-12-07, version 1.19.9*

I have to feed my family also

### 2/5 — Old and Outdated

*2025-11-23*

This app rarely works and does not offer a friendly user interface.  An we at least get an app that lets us know more details about our bill. The city of Lynchburg has a better app for water service than this company.

### 2/5 — Not working!

*2025-09-10, version 1.19.7*

“Can not connect to host server”
Edited: update did not fix anything, still “can’t connect to host server”!

### 1/5 — The app isn’t working

*2025-08-30*

Ever since the mandatory update the app will not let me log in. As soon as the app comes up it says can not connect to host. No it is not on my end because everything else on my phone works except this app. Please fix your app so I can pay my bill

### 1/5 — Thieves among us

*2025-06-24*

I had a seven credit score when I moved here now I’m heading towards a five just because I can’t pay my other bills because of this is the worst electric company power company I’ve ever seen in my life. I’ve lived in Florida. The highest bill I have was $70 a month. Normally it was 45 and that’s a Mobile Home with central air for five years in Maryland. I never seen anything like it. I owe 1000 and some dollars and I paid it off in February. I live in a bottom apartment with no central air with no Worcester dryer no dishwasher. It makes no absolute sense at all. I’m getting ready to go live in 10.

### 1/5 — Robbed Without a Gun

*2025-03-02*

I have never deleted an app so fast but not fast enough. I was still robbed! “Make payment”means We
will empty your bank account and keep going!!! Not only did I have an 
overdraft fee from my bank!, Apco resubmitted the fictitious payment 
for yet another $30 overdraft fee!!
My bank just reversed the first overdraft fee (a one time courtesy)
Apco charged me $10 for bad check, will not accept checks or debit/charge card for 6 months due to “bad”check!  Remittance must
paid by cash, certified check or money order!! Also I cannot participate in any payment extension or payment plan because of this “bad” check.
  Thankfully ,I was able to contact 
a very helpful and competent Apco 
employee at the 800 number that was able to override the $10 fee
enabling me to schedule payments
again! 
    Now I hope that my bank can reverse this $30 overdraft fee on the same check!!! Unbelievable!
  Fasten your seatbelt before you use 
this app !

### 1/5 — Too exoensive

*2025-02-03, version 1.19.2*

overpriced services. Stay away from this company.

## Frequently asked questions about Appalachian Power

### What can I do with the Appalachian Power app?

The app allows you to manage your utility account, view and pay your bill, report power outages, check outage status and restoration progress, view billing history, and compare your energy usage. You can also manage settings like paperless billing and alerts.

### How do I pay my bill through the app?

You can pay your bill immediately for free from your bank account. The app also supports automatic or scheduled payments, as well as other payment methods like credit/debit card, in-person, and by phone.

### Is the Appalachian Power app free to use?

Yes, the app is free to download and use. There are no in-app purchases or ads mentioned in the description.

### What information do I need to log in?

To log into the Appalachian Power app, you need an active account that is registered online at AppalachianPower.com. The app offers a "Remember me" feature to simplify future logins.

### Can I manage multiple accounts with this app?

Yes, the app allows you to switch between multiple accounts, making it convenient if you manage more than one property or service with Appalachian Power.

## Version history (last 5 releases)

### 1.19.18 — 2026-08-25

We've made improvements to the payment experience to provide clearer guidance when adding bank accounts and submitting payments.

### 1.19.17 — 2026-06-18

Enhancements to outage reporting and expanded access to request outage verification letters.

### 1.19.16 — 2026-05-21

Updated messaging to clarify the difference between updating saved payment methods for one-time payments and recurring (autopay) payments.

### 1.19.15 — 2026-04-27

This release includes bug fixes and performance enhancements.

### 1.19.14 — 2026-04-02

Users can now navigate between multiple bills without needing to refresh or restart their session.

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## More apps by American Electric Power

- [AEP Ohio](https://appshunter.io/ios/app/aep-ohio/id1262399061)
- [AEP Texas](https://appshunter.io/ios/app/aep-texas/id1263464775)
- [Indiana Michigan Power](https://appshunter.io/ios/app/indiana-michigan-power/id1263465059)
- [Kentucky Power](https://appshunter.io/ios/app/kentucky-power/id1263465501)
- [SWEPCO](https://appshunter.io/ios/app/swepco/id1263569347)

All apps by American Electric Power: https://appshunter.io/developer/655650238

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*