# appbot RILEY — user reviews > 46 indexed App Store user reviews of appbot RILEY by Varram System Co., Ltd., rated 2.60/5 from 36 ratings. - Source: https://appshunter.io/ios/app/appbot-riley/id1106797028/reviews - App overview in markdown: https://appshunter.io/ios/app/appbot-riley/id1106797028.md - Rating breakdown: 5★ 9 · 4★ 4 · 3★ 3 · 2★ 5 · 1★ 15 ## Newest reviews (12 of 46) ### 2/5 — why is the soft freezing up now? *2022-04-10, version 1.4.8* still would like to use it. ### 3/5 — At least for mobile device. *2022-03-06, version 1.4.8* Please make the cellular work instead of using Wi-Fi across the whole world? It really killed me that it doesn’t use cellular or it won’t use cellular they can only use the public Wi-Fi or some type of Wi-Fi to get to it. App bought Riley smart home safety robot people can you fix this little problem? ### 2/5 — Doesn’t work anymore *2019-09-11, version 1.4.8* For the past few years I have enjoyed having this robot but now it doesn’t seem to work any more. I keep getting an error message saying my robot is off but clearly it’s on! The charger thing doesn’t charge my robot and I can’t get in touch with customer service to help me! ### 4/5 — App will now connect through T-mobile cellular at last!! *2017-11-29, version 1.4.8* App will not connect through T-mobile cellular after updating to IOS 10.2, but will only connect when Iphone is on WiFi even when away from the home network. Will not make a direct connection through T-Mobile network. Something to do with IOS 10.2 update. Needs another update quickly! Update- After taking nearly a year do you fix this app it is finally updated and I will connect over cellular with T-Mobile 4G LTE. ### 1/5 — After 10 months it won’t turn on. *2017-11-21, version 1.4.7* Just stop working. ### 1/5 — Not working on T-mobile net work!!! *2017-10-10, version 1.4.7* Really why is it taking so long for you guys to fix this issue? One star until it fixed! Kaka! ### 2/5 — Problem and a question. *2017-10-05, version 1.4.7* I’m having a glitch. After logging in if I pan right it hits a point where it stops... swinging around left and passing that point clears it up and allows panning right through the point where it once would stop.... and what’s the new dog icon? ### 3/5 — Needs to save password *2017-09-27, version 1.4.7* Please add the option to save the password. It’s very annoying to have to enter the password every time you want to connect. Also, sometimes you get an error saying robot not found, so you have to try 2-3 times to get a connection. Other than that, the App is pretty decent, a good start for a great concept in home security. ### 2/5 — iOS 11 broke the app *2017-09-20* Resetting and still password can't login! I have two and both cannot connect but they are connected to my wifi. Please help! ### 1/5 — Lots of limitations and expensive!! *2017-09-11, version 1.4.4* >>No more remote connections from mobile while using cell network. >>Only save five motion detections!! >>Weak motion detection. >>no auto night vision function >>No extra storage (no Sd slot) >>and its way to expensive for what this gadget offers. ### 1/5 — Stopped working, how disappointing! *2017-08-25, version 1.4.3* When I first received the appbot Riley it did not work. I purchased it on Amazon and was able to return it and receive another one. The second appbot worked great for about six months and then would no longer let me connect to it from the app. So disappointing because I really liked it when it worked. I have been resetting it and trying to get it to work for the past month with no luck. I contacted the manufacturer from their website a couple of times but they never responded. ### 4/5 — If only it kept last session *2017-06-20, version 1.3.3* I would have given 5 stars if it doesn't require you to choose robot and enter password each time you come back to the app. Other than that, I love this thing! The controls are very responsive and it's easy to setup. The facial recognition could use some work but I didn't get it for that. The rest works as advertised. ## Most critical reviews (10 lowest-rated) ### 1/5 — Refuses to reconnect to WiFi *2023-12-25, version 1.4.8* Won’t go past connecting to it’s self. Doesn’t allow next step of picking a network. ### 1/5 — Can’t hook up to WiFi *2022-07-21, version 1.4.8* The app doesn’t work , I can’t get past the part where it shows how to connect through my cell app my home WiFi and put the password but beyond that I can’t have access to controls and the app won’t allow me to move further . ### 1/5 — WHY :( *2020-09-12, version 1.4.8* Today I was trying to play with this but it does not connect to my phone which is iPhone x i kept trying but never worked ### 1/5 — Don’t waste $$ *2019-08-06, version 1.4.8* Will not connect regardless after using all troubleshooting measures... Wasted $160!!! DO NOT BUY!!!!! ### 1/5 — Save your money *2019-06-22, version 1.4.8* Never has worked right It doesn’t dock itself if battery low, if someone knocks it off You have to be home to fix it, it works if I’m stationary ### 1/5 — Update needed *2019-05-27, version 1.4.8* I got a new iPhone with the new firmware now I’m not about to Connect to any of my 4 robots Plz help I thing the app new needs a new update ### 1/5 — Went bad *2018-11-04, version 1.4.8* Quit working after a few months and had to stay on the dock. The manufacturer would never reply to me. Then a few months later it would not log on to the app even when on the base charging. It got what others have called the blue loiter of death. Good idea. Poorly built or needs updates which never came. ### 1/5 — Problem using app *2018-07-06, version 1.4.8* I am most impressed by the tech support... Love this product. Rich Berman ### 1/5 — Not working *2018-04-18, version 1.4.8* Constant connection problems when trying to use remotely just does not work. ### 1/5 — Major flaws *2018-01-30, version 1.4.8* Hardware and software flaws, big waste of money, seems like the developer doesn’t care at all. ## Most praised reviews (10 highest-rated) ### 5/5 — Works great! *2024-03-23, version 1.4.8* Resurrection of Appbot Riley after installing new battery which wasn’t all that difficult. If you find one of these you will most likely need to do the same. I had forgotten how much fun this thing is and it’s practically. ### 5/5 — Amazing *2020-05-16, version 1.4.8* This robot is the best and I really recommend you to buy it has night vision you can control it AND you can hear and talk on the robot! Awesome and wish I could do more then 5 stars. ### 5/5 — Back working again finally *2018-09-19, version 1.4.8* Ok after talking to customer service I now know how to connect my tmobile iPhone 7s plus to my appbot Riley. It's simple and easy all you have to do is put your phone in airplane mode and then hook up the robot to the app with Wi-Fi and then once holed up go back into settings and turn off airplane mode and your done easy steps to get going again. I hope this helps others. ### 5/5 — Use it *2018-05-04, version 1.4.8* This companion app works flawlessly with Riley. You need to try all that is available to experience how useful Riley can be. ### 5/5 — Wow great *2018-02-07, version 1.4.8* This little guy (Riley) is perfect. I bought it so my grandson could with his pad drive up and visit and talk with Grandpa. He does it well at 4-1/2 but not everything. As for me I can drive around and check the house whe away. The app is perfect with every plan thought of even night vision. The one thing I wish it had was a close the app button, it feels kind of strange just pushing the desktop button to leave. Oh one other thing it needs is to hold infrared on at night when watching the home for motion, it detects motion yes but it’s nighttime. ### 5/5 — Pretty cool *2017-12-24, version 1.4.8* First If you were getting that weird screen that says to go to their support page, their support page offers no help. I spent two days trying to get connected and then I finally figured out if you go into your settings and turn off cellular data for appbot Riley then connect to it via Wi-Fi when you go in you will get a message that says appbot is not connected to cellular. Ignore it and proceed (If you don’t have an option to proceed Humour it and click on settings (be sure it is still turned off) if not turn off cellular data again and go back in the app. It let me right in). ### 5/5 — Great App. *2017-11-30, version 1.4.8* Great app, now works seamlessly after the update. Great work, thank you. 😊 ### 5/5 — Riley *2017-10-05, version 1.4.7* Love the idea behind this. I just wish they would make a more heavy duty version for outside. ### 5/5 — Works well! *2017-04-29, version 1.3.3* Good idea. ### 5/5 — So far so good *2017-01-05, version 1.3.0* Just got a Riley from Best Buy. So far this app is working great with it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*