# Apple Support — We’re here to help > Apple product and service support, troubleshooting, and repair appointment booking. (iPhone/iPad app by Apple.) - Source: https://appshunter.io/ios/app/apple-support/id1130498044 (this page in markdown: same URL + `.md`) - Developer: [Apple](https://appshunter.io/developer/284417353) - Category: Utilities - Price: Free - Rating: 3.90/5 from 32,545 App Store ratings · 1,946 written reviews indexed - Age rating: 4+ - Requires: iOS 18.0 · 41 MB - Languages: Russian, Bulgarian, Vietnamese, Australian English, Arabic, Hungarian, Dutch, Greek, Danish, Indonesian and 20 more - Released: 2018-06-13 - Data updated: 2026-08-28 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/apple-support/id1130498044/reviews.md ## What is Apple Support? Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple Account password, and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store to book a reservation. Note: The Apple Support app, AppleCare plans, and certain features of the app and/or AppleCare plans are available only in select countries or regions. You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at assurantdeviceclaim.com/InsuranceDocuments for plans purchased prior to September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. See apple.com/legal/privacy/ for the Apple Privacy Policy. ## Key features - Personalized product solutions - Subscription management - Password reset - Live chat support - Step-by-step troubleshooting - Service location finder - Genius Bar reservation booking ## What do users think of Apple Support? Overall sentiment: neutral **Pros** - 👍 Helpful and friendly support staff - 🚀 Quick response and resolution of issues - 💡 Useful troubleshooting features - 🔒 Secure and trustworthy service **Cons** - 🐛 Buggy and unreliable app performance - 🤖 Lack of knowledgeable support staff - ⏱️ Long wait times and repeated transfers - 🤔 Confusing navigation and limited options **Commonly reported bugs** - App not compatible with older iOS versions - Issues with sending and receiving images in chat - Inconsistent behavior when trying to reset devices **Most requested features** - Ability to download all iCloud data to external storage - More options for managing parental controls - Better integration with other Apple services ## Recent user reviews (10 of 1,946) All indexed reviews: https://appshunter.io/ios/app/apple-support/id1130498044/reviews.md ### 5/5 — Voiceover accessibility *2026-08-25, version 5.16.1* I know most people talk about the representatives, but the app doesn't reflect that [although, literally all I've talked to are amazing people ] The app works with Voiceover, and sends you notifications when you get a message so distractable people ... like me... can come right back! EEEE! ### 1/5 — Not useful at all *2026-08-25, version 5.16.1* The Apple Support app is incredibly frustrating to use. I had a very specific issue with a damaged Apple Gift Card code. I already had an existing case, had uploaded photos of the card and receipt, and simply needed to reconnect with a live agent. Instead, the app kept sending me in circles between support articles and generic categories. Even the “Show All Support Options” section led straight back to articles, with no clear way to reopen the chat or contact a live representative. The most frustrating part is that the app clearly shows my previous support case and chat history, but gives me no practical way to continue that conversation. For a company of Apple’s size, support should not feel like a maze designed to keep users away from actual human help. The app looks polished, but for anything beyond basic troubleshooting articles, the experience is unnecessarily difficult and genuinely poor. ### 1/5 — Apple support gives no support *2026-08-25, version 5.16.1* A few years ago if you accidently forgot to cancel your trial by a day they’d still help you get your refund, NOW when I’ve proven that I never pursed an all dating site (I’m married with Twins and I), they now say I’ve used all my refunds and just pay for something I didn’t buy is fraud by deception. I really loved apple but the more I see them take advantage and not honor my refund names. E feel jn ### 1/5 — Called Suport 78 times for help and i am still having problems. Setings changing, email not ariving *2026-08-24, version 5.16.1* Anesa Sims ### 1/5 — Serious Service Failure *2026-08-24, version 5.16.1* AI Assistant Behavior and This is a formal complaint regarding a highly unsatisfactory experience with your AI support assistant, which has failed to resolve my issue and created significant frustration. Specifically, the AI assistant exhibited the following unacceptable behaviors: Deflective Language: The system repeatedly used victim-blaming language and gaslit me instead of addressing the core technical issue. Repetitive Loops: I was forced into endless loops of irrelevant troubleshooting steps that disregarded my inputs. Refusal of Accountability: The system completely avoided explaining why known issues with Apple Dictation remain unresolved. Furthermore, the system consistently attempted to redirect me to localized phone support. This solution is entirely impractical for my current situation: Geographic Barriers: I am currently located in a region where English is not the primary language. Communication Access: To effectively resolve this technical matter, I require support from a native English-speaking representative. Due to comprehension difficulties, I cannot utilize phone support featuring heavy regional accents. Given the abusive, cyclical, and useless nature of the AI interaction, I am requesting that this ticket be escalated immediately to a senior support team leader who can address the ongoing Dictation flaws that currently do not align with the Americans With Disabilities Act guidelines cemented by the United States government, which you are not above. Good day. ### 1/5 — Heartless *2026-08-24, version 5.16.1* They do not care, just want your money. Are unwilling to see reason and hide behind inaccessibility and a previously trusted brand that now lacks integrity and empathy. Over 30 years of brand loyalty and they couldn’t care less that I was fraudulently charged 3 times and got totally ripped off. ### 4/5 — Thanks *2026-08-23, version 5.16.1* This is Great! ### 5/5 — fraud *2026-08-23, version 5.16.1* recently my card has been use for fraud purchases . the agent was helpful . still more funds need investigated. thank you ### 5/5 — Amazing app *2026-08-23, version 5.16.1* I don’t even know I dealt with Android for as long as I did before switching to apple. Best decision ever!!! ### 1/5 — Apple support *2026-08-23, version 5.16.1* Can’t get assistance and freezing ## Frequently asked questions about Apple Support ### What can I do with the Apple Support app? The Apple Support app provides personalized solutions for all your Apple products and services. You can learn how to manage subscriptions, reset your Apple Account password, troubleshoot issues with guided steps, chat with support, and find nearby locations to book Genius Bar or Apple Authorized Service Provider appointments. ### Do I need to buy an AppleCare+ plan to use the app? No, you are not required to purchase an AppleCare+ plan to use the Apple Support app. The app is available to all Apple product owners seeking support, regardless of whether they have an AppleCare+ plan. ### How do I book a Genius Bar appointment through the app? The Apple Support app can help you find a nearby store for Genius Bar or Apple Authorized Service Provider appointments. Once you find a location, the app can assist you in booking a reservation to ensure you get the help you need. ### Is the Apple Support app available in all countries? The Apple Support app, AppleCare plans, and certain features within the app and/or AppleCare plans are only available in select countries or regions. Availability may vary depending on your location. ### How is the app monetized? The application itself is free to download and use. However, it does facilitate in-app purchases for AppleCare+ plans, which are optional services for extended product support and coverage. ## Version history (last 5 releases) ### 5.16.1 — 2026-08-17 • Performance enhancements and bug fixes ### 5.16 — 2026-08-12 • Performance enhancements and bug fixes ### 5.15.1 — 2026-07-15 • Performance enhancements and bug fixes ### 5.15 — 2026-07-01 • Performance enhancements and bug fixes ### 5.14 — 2026-06-09 • Performance enhancements and bug fixes ## Apps similar to Apple Support | App | Rating | Price | Category | | --- | --- | --- | --- | | [Google Chrome](https://appshunter.io/ios/app/google-chrome/id535886823) | 4.7 (3,774,186) | Free | Utilities | | [Google](https://appshunter.io/ios/app/google/id284815942) | 4.6 (4,980,281) | Free | Utilities | | [Safari](https://appshunter.io/ios/app/safari/id1146562112) | 4.4 (147,157) | Free | Utilities | | [Find My](https://appshunter.io/ios/app/find-my/id1514844621) | 2.8 (15,607) | Free | Utilities | | [Phone](https://appshunter.io/ios/app/phone/id1146562108) | 4.0 (8,486) | Free | Utilities | | [Cleaner Neat: Clean Up Storage](https://appshunter.io/ios/app/cleaner-neat-clean-up-storage/id1463756032) | 4.6 (113,613) | Free | Utilities | ## More apps by Apple - [iTunes Remote](https://appshunter.io/ios/app/itunes-remote/id284417350) - [Texas Hold’em](https://appshunter.io/ios/app/texas-holdem/id284602850) - [Shazam: Find Music & Concerts](https://appshunter.io/ios/app/shazam-find-music-and-concerts/id284993459) - [Keynote: Design Presentations](https://appshunter.io/ios/app/keynote-design-presentations/id361285480) - [Numbers: Make Spreadsheets](https://appshunter.io/ios/app/numbers-make-spreadsheets/id361304891) - [Pages: Create Documents](https://appshunter.io/ios/app/pages-create-documents/id361309726) All apps by Apple: https://appshunter.io/developer/284417353 ## Related topics [feedback](https://appshunter.io/ios/topics/feedback) · [support](https://appshunter.io/ios/topics/support) · [help](https://appshunter.io/ios/topics/help) · [accounts recovery](https://appshunter.io/ios/topics/accounts-recovery) · [settings microhone](https://appshunter.io/ios/topics/settings-microhone) · [apple support](https://appshunter.io/ios/topics/apple-support) · [apple virus cleaner](https://appshunter.io/ios/topics/apple-virus-cleaner) · [feedback assistant](https://appshunter.io/ios/topics/feedback-assistant) · [genius bar appointment](https://appshunter.io/ios/topics/genius-bar-appointment) · [contact apple support](https://appshunter.io/ios/topics/contact-apple-support) · [support tools](https://appshunter.io/ios/topics/support-tools) · [apple sign in](https://appshunter.io/ios/topics/apple-sign-in) · [free apple iphone cleaner](https://appshunter.io/ios/topics/free-apple-iphone-cleaner) · [apple iphone cleaner](https://appshunter.io/ios/topics/apple-iphone-cleaner) · [customer service](https://appshunter.io/ios/topics/customer-service) · [apple airpods locate](https://appshunter.io/ios/topics/apple-airpods-locate) · [apple airpods tracked](https://appshunter.io/ios/topics/apple-airpods-tracked) · [tenorshare 4ukey](https://appshunter.io/ios/topics/tenorshare-4ukey) · [soporte apple](https://appshunter.io/ios/topics/soporte-apple) · [soporte de apple](https://appshunter.io/ios/topics/soporte-de-apple) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*