# Apple Support — user reviews > 1,946 indexed App Store user reviews of Apple Support by Apple, rated 3.90/5 from 32,545 ratings. - Source: https://appshunter.io/ios/app/apple-support/id1130498044/reviews - App overview in markdown: https://appshunter.io/ios/app/apple-support/id1130498044.md - Rating breakdown: 5★ 19,094 · 4★ 3,748 · 3★ 2,263 · 2★ 1,697 · 1★ 5,743 ## What do users think of Apple Support? Overall sentiment: neutral **Pros** - 👍 Helpful and friendly support staff - 🚀 Quick response and resolution of issues - 💡 Useful troubleshooting features - 🔒 Secure and trustworthy service **Cons** - 🐛 Buggy and unreliable app performance - 🤖 Lack of knowledgeable support staff - ⏱️ Long wait times and repeated transfers - 🤔 Confusing navigation and limited options **Commonly reported bugs** - App not compatible with older iOS versions - Issues with sending and receiving images in chat - Inconsistent behavior when trying to reset devices **Most requested features** - Ability to download all iCloud data to external storage - More options for managing parental controls - Better integration with other Apple services ## Newest reviews (11 of 1,946) ### 4/5 — Thanks *2026-08-23, version 5.16.1* This is Great! ### 2/5 — Not helpful *2026-08-22, version 5.16.1* You make it far too hard to get help. Since the latest updates whenever I upload a 10 minute or so video I make with my phone camera to Facebook my battery gets hot, I got a warning once to move phone to a cool place. Not sure if its the Apple update or Facebook. Dangerous to say the least. ### 3/5 — Apple account my phone is stuck on the apple account how to fix this *2026-08-21, version 5.16.1* Fix the account bac to normal or reset the phone ### 4/5 — Hi *2026-08-21, version 5.16.1* Hi ### 3/5 — AI CUSTOME support is NOT customer support *2026-08-20, version 5.16.1* I have purchased iPhones from Apple for years. Their customer support has been very good. BUT they recently have been relying on AI robot. They often don’t understand and simply repeat things over and over. You might eventually be transferred to a human but that takes a long time. Today I had a strangest experience. I found an option to call or chat. I called and was told I would get a call back. BUT it was from a ROBOT who told me to find an answer elsewhere. If Apple offer to let me call - WHY do they use a robot to send me away?!? I tried again and the reboot said it was too busy and try again later. I tried to report the issue via chat. Another robot said it could only offer me information on products. AI ROBOT ARE NOT CUSTOMER SUPPORT. ### 1/5 — I think it’s time to switch *2026-08-18, version 5.16.1* I’ve been with Apple for decades, even worked for them in the early iTunes days for years. We have every imaginable Apple device, subscription etc, the whole ecosystem. I have convinced many friends and family to switch from Android, yet Apple has continually treated us terribly. I have an Apple credit card, my husband and I make plenty of money, the card is the lowest credit card I have. The reduced the limit over a year ago for one missed payment that was simply an oversight because I was so busy. I’m never late in any payments and nearly always pay in full. Today I decided to request and increase just for the ease…Apple wallet etc. I could use other cards it just seemed easier. Denied. Meanwhile Apple continues to charge us exorbitant amounts monthly for who even knows what anymore. There seems to be a charge for everything we own Apple related. I’m starting to get why some friends and family have switched to android. I always thought I’d stay an apple loyalist but after what they’ve done, purposefully causing phones to malfunction so you’ll upgrade (they were sued for this), throttling, constant up charging and now they think they are so special in terms of credit even though it’s the worst card I have in terms of interest rate, benefits, perks etc compared to other cards. Apple has become increasingly tone deaf, so if you’re reading this and debating about Apple, my take is, don’t do it. Would not recommend. Probably hundreds of thousands of dollars later and they still have zero respect for their customers, who quite literally fund them. Sickened by corporate greed and elitism. ### 1/5 — No one help me to fix the problem *2026-08-18, version 5.16.1* I’m trying to fix the problem with my iphone 16 pro max for the last 6 months and no one helps. Several apps doesn’t open, or download any other app. ### 1/5 — Notifications BS *2026-08-18, version 5.16.1* I recently updated the app, and it won’t let me use it until I turn on notifications. The Not Now button does not work. I have notifications turned off for all of my apps and will not use one that forces me to use them. ### 1/5 — Old iPad *2026-08-18, version 5.1* I cannot open my commsec app because my iPad can’t download new software that enables opening other apps, I therefore cannot read financial reports except on my iPhone which is not convenient for with failing eyesight, why doesn’t Apple have a trade in value that is reasonable that way I can update by buying a new iPad or alternatively make it clear to purchasers of a new device that their are limitations on use when the iPad ages that way I won’t buy one thus solve my issue that Apple are ignoring ! ### 1/5 — Online Phone Outside Policy *2026-08-16, version 5.16* At no time did they admit they were viewing the online version of my Apple product. my phones online version should not exist . Viewing my hand held and viewing my online hand held is 2 different things. .. according to Apple the phone cannot be duplicated obviously an online version is a duplication. ### 1/5 — Thumbs down *2026-08-15, version 5.16* I’m being hacked and stalked I have so many complaints they keep doing f up shut my phone in. SOS mode can you fix it ## Most critical reviews (10 lowest-rated) ### 1/5 — Not useful at all *2026-08-25, version 5.16.1* The Apple Support app is incredibly frustrating to use. I had a very specific issue with a damaged Apple Gift Card code. I already had an existing case, had uploaded photos of the card and receipt, and simply needed to reconnect with a live agent. Instead, the app kept sending me in circles between support articles and generic categories. Even the “Show All Support Options” section led straight back to articles, with no clear way to reopen the chat or contact a live representative. The most frustrating part is that the app clearly shows my previous support case and chat history, but gives me no practical way to continue that conversation. For a company of Apple’s size, support should not feel like a maze designed to keep users away from actual human help. The app looks polished, but for anything beyond basic troubleshooting articles, the experience is unnecessarily difficult and genuinely poor. ### 1/5 — Apple support gives no support *2026-08-25, version 5.16.1* A few years ago if you accidently forgot to cancel your trial by a day they’d still help you get your refund, NOW when I’ve proven that I never pursed an all dating site (I’m married with Twins and I), they now say I’ve used all my refunds and just pay for something I didn’t buy is fraud by deception. I really loved apple but the more I see them take advantage and not honor my refund names. E feel jn ### 1/5 — Called Suport 78 times for help and i am still having problems. Setings changing, email not ariving *2026-08-24, version 5.16.1* Anesa Sims ### 1/5 — Serious Service Failure *2026-08-24, version 5.16.1* AI Assistant Behavior and This is a formal complaint regarding a highly unsatisfactory experience with your AI support assistant, which has failed to resolve my issue and created significant frustration. Specifically, the AI assistant exhibited the following unacceptable behaviors: Deflective Language: The system repeatedly used victim-blaming language and gaslit me instead of addressing the core technical issue. Repetitive Loops: I was forced into endless loops of irrelevant troubleshooting steps that disregarded my inputs. Refusal of Accountability: The system completely avoided explaining why known issues with Apple Dictation remain unresolved. Furthermore, the system consistently attempted to redirect me to localized phone support. This solution is entirely impractical for my current situation: Geographic Barriers: I am currently located in a region where English is not the primary language. Communication Access: To effectively resolve this technical matter, I require support from a native English-speaking representative. Due to comprehension difficulties, I cannot utilize phone support featuring heavy regional accents. Given the abusive, cyclical, and useless nature of the AI interaction, I am requesting that this ticket be escalated immediately to a senior support team leader who can address the ongoing Dictation flaws that currently do not align with the Americans With Disabilities Act guidelines cemented by the United States government, which you are not above. Good day. ### 1/5 — Heartless *2026-08-24, version 5.16.1* They do not care, just want your money. Are unwilling to see reason and hide behind inaccessibility and a previously trusted brand that now lacks integrity and empathy. Over 30 years of brand loyalty and they couldn’t care less that I was fraudulently charged 3 times and got totally ripped off. ### 1/5 — Apple support *2026-08-23, version 5.16.1* Can’t get assistance and freezing ### 1/5 — ANOTHER ROAD BLOCK *2026-08-22, version 5.16.1* I find the multiple suggestions for options to be deliberate criminal and should be illegal with punishments. Thank you ### 1/5 — Updating not allowed *2026-08-20, version 5.16.1* My iPhone will not let me update ANY app. It gives me an error stating my payment method is invalid. ### 1/5 — Nothing work *2026-08-19, version 5.16.1* I have issue with calendar, selected “get more help” and I can’t get help with texting because it doesn’t work. Then tried to schedule call, no call back. ### 1/5 — Awful *2026-08-19, version 5.16.1* Terrible service - won’t let me register a new (official Apple) battery - this is due to a serial number being linked to a faulty Apple database which prevents the repair from being completed, I’m not the only one who’s experienced this, it’s yet another attempt to prevent any knowledgeable person from repairing an oh one or device ## Most praised reviews (10 highest-rated) ### 5/5 — Voiceover accessibility *2026-08-25, version 5.16.1* I know most people talk about the representatives, but the app doesn't reflect that [although, literally all I've talked to are amazing people ] The app works with Voiceover, and sends you notifications when you get a message so distractable people ... like me... can come right back! EEEE! ### 5/5 — fraud *2026-08-23, version 5.16.1* recently my card has been use for fraud purchases . the agent was helpful . still more funds need investigated. thank you ### 5/5 — Amazing app *2026-08-23, version 5.16.1* I don’t even know I dealt with Android for as long as I did before switching to apple. Best decision ever!!! ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2026-08-20, version 5.16.1* ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — I need full appl Support *2026-08-20, version 5.16.1* I can't purchase coins from Tictok I don't know acutualy what happended ### 5/5 — About network *2026-08-18, version 5.16.1* My iPhone 17 pro max network is not stable at all no service issues please help me solve it thank you ### 5/5 — Wow *2026-08-16, version 5.16* Without a doubt, this was BY A COUNTRY MILE, the best support call I’ve ever had. Vicki in North or South Carolina was simply terrific. She laughed at my bad jokes, and resolved three issues with professional ease and an empathetic voice. I could not have asked for more. Thank you. ### 5/5 — I hate low power mode *2026-08-15, version 5.16* I hate low power mode it makes my smartphone hot and it is on and my smartphone is on fire please remove low power mode I mostly hate low power mode because it also automatically locks my smartphone please fix it ### 5/5 — The only reason I’m asking *2026-08-14, version 5.16* The most important part about being able to get the ### 5/5 — Gdettmann *2026-08-12, version 5.16* Grate --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*