# Apps AI Support Desk — AI helpdesk in one inbox

> AI helpdesk in one inbox (iPhone/iPad app by Andrii Kedrov.)

- Source: https://appshunter.io/ios/app/apps-ai-support-desk/id6780870994 (this page in markdown: same URL + `.md`)
- Developer: [Andrii Kedrov](https://appshunter.io/developer/1885369364)
- Category: Utilities, Developer Tools
- Price: Free
- Age rating: 4+
- Requires: iOS 18.0 · 17 MB
- Languages: American English
- Released: 2026-06-28
- Data updated: 2026-07-23
- User reviews in markdown: https://appshunter.io/ios/app/apps-ai-support-desk/id6780870994/reviews.md

## What is Apps AI Support Desk?

Support Desk brings every customer conversation into one fast, native inbox — so you can answer from your iPhone, iPad, or Mac without ever missing a message.

Stop juggling tabs and tools. Email, Telegram, and App Store reviews all land in a single unified inbox, organized by app, priority, and status. Reply once, from anywhere, and watch it sync instantly across every device you own.

WHY TEAMS LOVE SUPPORT DESK

One unified inbox
Bring email, Telegram chats, and store reviews together in a single stream. Filter by app, status, or priority and clear your queue in minutes.

Real-time sync across devices
Start a reply on your iPhone and finish it on your Mac. New tickets, messages, and status changes appear the instant they happen — no refresh, no waiting.

AI that actually helps
Support Desk drafts a ready-to-send reply for every ticket, written in the customer's own language. It automatically translates incoming messages, flags spam and offensive content, and can auto-block abusive senders — so your team stays focused on the people who matter.

Quick-reply triggers
Turn your best answers into one-tap replies. Build a library of canned responses and send perfect answers in seconds.

Priorities and reviews at a glance
See urgent tickets, low ratings, and review requests instantly, with clean badges and color-coded priorities.

Built natively for Apple
A true native experience on iPhone, iPad, and Mac. On iPad and Mac, work in a spacious split view with your ticket list and the open conversation side by side.

Notifications you control
Fine-tune push notifications per app and per device: new tickets, new messages, or urgent only. Set your own spam and abuse thresholds.

Whether you run a solo app or a growing support team, Support Desk helps you reply faster, sound more human, and keep every customer happy.

Download Support Desk and turn support into your advantage.


## Version history (last 5 releases)

### 1.2.4 — 2026-07-10

bug fixes

### 1.2.3 — 2026-07-07

New: for each incoming message you can now see which trigger phrase matched and how closely (as a %), and tune the suggest / auto-reply thresholds right in the app. Plus reliability improvements.

### 1.2.1 — 2026-07-06

New: self-service owner accounts. Register right from the app, create and configure your own apps, add your store service keys, and invite support agents with per-app access. Plus reliability improvements.

### 1.1.0 — 2026-07-05

What's new in 1.1.0:

- Real-time sync: tickets and messages update live across all your devices.
- New macOS app: manage support right from your Mac.
- iPad split view: ticket list and conversation side by side.
- Tabbed settings: global, per-app, and trigger settings, neatly organized.
- Smarter AI: one-tap reply suggestions written in the customer's language.

Thanks for using Support Desk! We'd love your feedback.

### 1.0.10 — 2026-07-02

Fixed a rare case where the unread badge didn't clear after opening a ticket. Minor stability improvements.

## More apps by Andrii Kedrov

- [Ніжин onLine](https://appshunter.io/ios/app/online/id1612308019)
- [Leela game • by Gonchar](https://appshunter.io/ios/app/leela-game-by-gonchar/id6760887498)
- [Gift Genius: Gift Ideas](https://appshunter.io/ios/app/gift-genius-gift-ideas/id6766418138)
- [Bloom: AI Journal & Mood](https://appshunter.io/ios/app/bloom-ai-journal-and-mood/id6769496144)
- [Quirkers: Habit Tracker](https://appshunter.io/ios/app/quirkers-habit-tracker/id6775763530)
- [Pemsi: Period & Cycle Tracker](https://appshunter.io/ios/app/pemsi-period-and-cycle-tracker/id6775840181)

All apps by Andrii Kedrov: https://appshunter.io/developer/1885369364

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*