# appTaxi - Book and Pay Taxis — user reviews > 334 indexed App Store user reviews of appTaxi by APPTAXI S.C.R.L, rated 4.80/5 from 3,242 ratings. - Source: https://appshunter.io/ios/app/apptaxi-book-and-pay-taxis/id537167043/reviews - App overview in markdown: https://appshunter.io/ios/app/apptaxi-book-and-pay-taxis/id537167043.md - Rating breakdown: 5★ 2,916 · 4★ 188 · 3★ 25 · 2★ 19 · 1★ 94 ## What do users think of appTaxi? Overall sentiment: negative **Pros** - 🚀 Fast and efficient - 👍 Easy to use - 👍 Reliable service - 👍 Courteous drivers - 👍 Convenient payment **Cons** - 🐛 Unreliable app functionality - 🐛 Inaccurate pricing estimates - 🐛 Poor customer support - 🐛 Inconsistent driver behavior - 🐛 Difficulty booking in advance **Commonly reported bugs** - App crashing or freezing - Incorrect address recognition - Payment issues and unauthorized charges - Cancelled bookings without notice **Most requested features** - Real-time taxi tracking - Ability to pre-book rides - Clearer pricing transparency - Better customer support ## Newest reviews (12 of 334) ### 3/5 — Ciao Firenze *2026-08-15, version 7.1.6* App has glitches and not as easy as Freenow. It needs to be connected to Maps. Greg the driver was excellent! ### 4/5 — Needs to be a little clearer with options *2026-07-21, version 7.1.6* The service was great and the drivers have all been friendly and helpful. I didn’t know you needed to specify 5 passengers, since the option was only for 6+. The taxi came and couldn’t accommodate us and the app charged a no show fee, which was not the case. ### 5/5 — Easy *2026-07-03, version 7.1.6* Great service worked like a charm ### 5/5 — Very good app for Taxi’s! *2026-07-03, version 7.1.6* I scheduled a taxi booking yesterday for this morning! The driver was on time and super kind. Highly recommend this app for taxi. ### 5/5 — 5 star *2026-07-01, version 7.1.6* great ride, driver came fast and was very nice, would recommend, prepaying in app is kind of odd, I recommend just paying in person ### 2/5 — Overcharged. *2026-07-01, version 7.1.6* Meter showed 39.00, charged 56.00 on card. He did get us there quickly. Kept asking for cash. ### 5/5 — Very good *2026-06-25, version 7.1.6* Easy to get a taxi that arrives on time ### 5/5 — Awesome service *2026-06-21, version 7.1.6* We took one of their taxis from the airport to the hotel and the driver gave me a card for my return. After I installed the app and registered an account, booking a taxi for the next morning was super simple. Drivers are very courteous and I can pay with a credit card. ### 5/5 — Service *2026-06-20, version 7.1.6* Even though English was not spoken perfectly (over the phone and by the driver) the overall experience and service was good, and I would recommend appTaxi. ### 5/5 — Great app to have *2026-06-19, version 7.1.6* Excellent and convenient app. Allowed for a last minute (early hour) taxi to be called. Payment to drive was super easy also!! Great find! ### 5/5 — Mark and Carolyne *2026-06-18, version 7.1.6* Great can driver - courteous ### 5/5 — Good driver, good rate *2026-06-15, version 7.1.5* My driver was very nice and the cost was much less than uber. ## Most critical reviews (10 lowest-rated) ### 1/5 — 25 Percent Success Rate *2026-08-18, version 7.1.6* This app worked 1 out of the 4 times we tried to use it. I downloaded the app based on the sign at the Verona taxi stand because we need a van for five passengers with luggage. When I tried to hail a taxi the app said we were in a restricted area and couldn’t use the app there. Why they would recommend the app at a location it can’t be used is beyond me. It worked fine the next day. Then the next two times it failed us again. I wouldn’t rely on it. You’re better off calling the local taxi service. The one advantage it since is you can pay through the app and avoid trying to pay with a credit card which the drivers really don’t want you to do. ### 1/5 — Useless *2026-07-16, version 7.1.6* First, the app wouldn’t let me schedule a ride for no explicable reason. Then, it wouldn’t let me delete my account or remove my credit card for no explicable reason. Garbage software. ### 1/5 — Do not use this app. *2026-07-07, version 7.1.6* Horrible app. I booked van for 9.15am outside our apartment in central Florence Italy. About 9.20 receive notification that it’s canceled, we were 5 people so I had booked specifically a 6+ and luggage. At that point we were unable to get new taxi or uber and missed our train to Naples. Big part of trip ruined cause of this app. Better just pre book private car. Only use taxi directly from stand do not use there app for pre booking. ### 1/5 — Impossible to log in!! *2026-07-06, version 7.1.6* Tried several times with different numbers to log in. The app refuses to send me OTP as SMS and as WhatsApp. And so I clicked “write to support” but nothing happens!! ### 1/5 — Terrible *2026-07-02, version 7.1.6* AppTaxi totally let us down in Florence. We booked a taxi to the train station the day before and 2 mins before it was due to arrive, it disappeared from the app. We tried everything to reinstate it without success. Totally unreliable. I cannot recommend. ### 1/5 — Frustrating *2026-07-01, version 7.1.6* Downloaded the app to get a taxi from the rental car pick up/drop off near Florence airport. When you input the address it auto fills in the location which is nice, however, it then proceeds to ask for a physical street number which is a SNC, no number available. It loops itself into a spiral of giving you its own option of the address and then asking you for a non existent number… I gave up and deleted the app. ### 1/5 — Taxi app *2026-06-30, version 7.1.6* I don’t get it. Tried the app a number of times and was never able to book a cab. Always told me that there were no cabs available….brutal. What’s the point ### 1/5 — Careful relying on this to get around *2026-06-17, version 7.1.5* Confirmed in advance/booked taxis don’t mean you’re actually going to receive a taxi. They can just cancel it if they don’t fulfill. Reliant on the cab population to be willing to take the ride and twice they just didn’t take the ride. Also, even if calling an immediate taxi, very hard to find ones. Prices good though. Just don’t use if in a hurry. ### 1/5 — Was supposed to be a fixed rate for airport *2026-06-09, version 7.1.5* Still charged us 20$ over ### 1/5 — Terrible *2026-06-03, version 7.1.4* Didn’t work once in Florence. Scheduled taxis canceled multiple times with only a single notification and no record on the app. Terrible GPS, unable to determine street type, this is the worst app I’ve ever used ## Most praised reviews (10 highest-rated) ### 5/5 — Very Happy *2026-08-11, version 7.1.6* Very good. Friendly and efficient. The app is super easy and worked very well for us. Ty ### 5/5 — Fantastico! *2026-08-08, version 7.1.6* Your service, speed, reliability is to be admired, and my driver friends Luca and Willy were Fantastico! ### 5/5 — Easy and Reliable *2026-07-30, version 7.1.6* Typically I avoid cabs and use public buses and trams. In this case I needed to get to the Firenze Campo di Marte train station, but the bus was going to take 50 minutes (just across town). Couldn’t miss the train to Roma I wanted to take. So, I down loaded the App, registered, and set up my wallet. In 3 min the cab was at my apartment, and in 17 min we were at the train station. The app provided correct cab route and good cost estimate. Great App. ### 5/5 — Very helpful! *2026-07-29, version 7.1.6* The app made hailing a taxi in Florence so simple. We had great service! ### 5/5 — Taxi App that works *2026-07-23, version 7.1.6* this is the only app that has successfully worked this year. The app is simple. The cars are clean and the staff very friendly. ### 5/5 — Christina was exceptional!!! *2026-07-17, version 7.1.6* Christina was absolutely amazing. She took me to places that I wanted to go and she made helpful suggestions and asked me if I would like to do those as well which was wonderful as a tourist because I do not know all the places to go. I highly recommend her. She was so thoughtful, helpful, kind and very sweet. ### 5/5 — Easy to register and use *2026-07-14, version 7.1.6* Quick registration process and booking is super easy. Received notification ahead of driver coming. ### 5/5 — Great driver! *2026-07-10, version 7.1.6* We loved our driver - he got us to MXP quickly & safely. ### 5/5 — Great experience *2026-07-09, version 7.1.6* Lovely chap, very chatty and informative ### 5/5 — Love this app! *2026-07-07, version 7.1.6* So easy to use, professional driver, they give you license plate, so there is no confusion and he got us where we needed to be in a timely manner! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*