# APRIL International Easy Claim — user reviews > 36 indexed App Store user reviews of APRIL International Easy Claim by APRIL International Care, rated 4.50/5 from 290 ratings. - Source: https://appshunter.io/ios/app/april-international-easy-claim/id1065808235/reviews - App overview in markdown: https://appshunter.io/ios/app/april-international-easy-claim/id1065808235.md - Rating breakdown: 5★ 229 · 4★ 20 · 3★ 11 · 2★ 5 · 1★ 25 ## What do users think of APRIL International Easy Claim? Overall sentiment: negative **Pros** - 👍 Easy to use for claims - 🚀 Efficient reimbursement process - 👍 User-friendly interface - 👍 Good service on service line - 👍 Efficient and user-friendly - 👍 Super effective and fast reimbursement - 👍 Easy to process doctor's visits - ⭐ Great app, painless claim submission - 👍 Amazing easy to use app - 👍 Making claiming easy - 👍 Insurance claim dreams come true - 👍 Easy to use - 👍 Excellent service - 👍 Practical app **Cons** - 🐛 App crashes frequently - 🐛 App freezes - 🐛 App not working - 🐛 Login issues - 🐛 App is buggy - 🐛 Useless app - 🐛 Terrible app - 🐛 Inconsistent functionality - 🐛 Difficult to look at past claims - 🐛 Customer support unhelpful - 🐛 Long response times from support - 🐛 Insurance not recognized by doctors - 🐛 Loss of money due to currency exchange - 🐛 Claims systematically denied - 🐛 Emails and calls about claims not handled - 🐛 App does not work on iPad - 🐛 Login credentials not accepted - 🐛 Password reset issues - 🐛 Hours spent on support calls - 🐛 Renewal without consent - 🐛 Excessive documentation demanded - 🐛 Threat of legal action for non-payment - 🐛 App not working on Android or Apple - 🐛 App never worked - 🐛 Ghosted by customer service - 🐛 Links do not work well - 🐛 No explanation for missing documents - 🐛 Error 500 on details link - 🐛 Glitchy, crashing constantly - 🐛 No function to upload multiple images - 🐛 Error message on claim submission - 🐛 Submission not accepted with no reason - 🐛 Effort disappears after errors - 🐛 Buggy on iOS - 🐛 Cannot open mail client - 🐛 Cannot connect to teleconference - 🐛 Inutilisable - 🐛 Terribly conceived - 🐛 No instructions given - 🐛 Originals still need to be sent - 🐛 Claim not processed until originals received - 🐛 Unhappy with app functionality - 🐛 They don't want to reimburse you - 🐛 Constant re-submission of claims - 🐛 Session timed out, lost claim - 🐛 Fraudulent & Incompetent - 🐛 App will not find any doctor - 🐛 Link dysfunction for password reset - 🐛 Folders doubled, history full of old claims - 🐛 App tends to bug with too many documents **Commonly reported bugs** - App crashes a lot - App freezes - App not working - Cannot login - App is buggy - Useless app - Terrible app - Inconsistent functionality - Difficult to look at past claims - App does not work on iPad - Login credentials not accepted - Password reset issues - App not working on Android or Apple - App never worked - Links do not work well - Error 500 on details link - Glitchy, crashing constantly - No function to upload multiple images - Error message on claim submission - Submission not accepted with no reason - Buggy on iOS - Cannot open mail client - Cannot connect to teleconference - Inutilisable - Session timed out, lost claim - App will not find any doctor - Forgot your password link does not work - Folders doubled, claims history full of old claims - App tends to bug if too many documents are attached **Most requested features** - Allow PDF uploads - Auto-save drafts when session times out - Improve claim history organization - Allow other document types besides JPGs to be uploaded - Save drafts automatically - Allow joining more documents to a single request ## Newest reviews (12 of 36) ### 1/5 — Never worked *2022-08-03* Never worked and still not working **Developer response:** Hello, thank you for your message, could you please send your contract number to marion.sohet@april.com and screenshot about the issue you are facing so we can help. Thank you ### 1/5 — What can I say? *2022-08-02* Firstly the app. It’s alright to navigate but crashes a lot. Secondly the insurance company… I did a claim and April promised me they will cover it. Now I am receiving warning letters that it will go to debt collectors if it doesn’t get paid till a certain date. Have emailed April and have been ghosted ever since. Thanks for nothing I guess. **Developer response:** Thank you for your message. Could you please send an email with your contract number ans more detail about the issue you are facing with your app at marion.sohet@april.Com so we will help. Thank you ### 1/5 — Absolutely not Easy *2022-01-02, version 3.13.0* Absolutely not Easy! The links do not work well. When told that supporting documents are not included it doesn’t explain which documents are actually missing . The Show Details Link goes straight to ERROR 500. I have uploaded the so called latest version. This app is terrible. ### 1/5 — Useless app *2021-08-06, version 3.11.2* After days of trying to make a claim using the “easy claim” app I can confirm it is not easy at all. Glitchy, crashing constantly, no function to upload multiple images at once. If you are lucky enough to get to the point of making a “easy” claim it gives you an error message and then says your submission was not accepted… with no reason or explain and all the uploading and effort you just went through disappears. Honestly very disappointing, one of the reasons I chose April was because of their claims to be able to easily make claims when needed. Even 1 star is too much for this review. ### 2/5 — Dégradé sur iOS *2020-11-25, version 3.9.0* Est buggée sur iOS 14.1. Impossible d’obtenir une téléconférence. L’application n’arrive pas à ouvrir un client mail(alors qu’il est définit). Dans ces temps difficile ça revient à ne pas pouvoir consulte... ### 1/5 — Inutilisable *2020-10-29, version 3.8.1* Même lors de passé et identifiant. Pourtant je ne peut me connecter avec l’application. Seulement sur le navigateur web. (Afficher le lots de passe me permet de rester bouche B devant l’incohérence) ### 3/5 — Allow PDF’s to be submitted *2020-07-08* Please enhance the ap to allow other docs to uploaded, not just JPG’s. **Developer response:** Thanks for you feedback! We understand your request and do intend to allow PDF documents to be uploaded in the future. ### 1/5 — Worst app!!! *2020-06-14, version 3.6.0* Unfortunately used this app once and it’s the last time I use it. Terribly conceived and no instructions given. The worst is you still have to send in your originals after sending the photos from the app. What’s the point of having an app to expedite things if your claim will not be processed until they receive the originals. I could go on about further details about the app itself, but I will leave it at that. Very unhappy. I can see why my broker said she never used it!!! ### 1/5 — Ils veulent pas te rembourser *2020-03-25, version 3.5.9* Je paye 70€ par mois et on me demande un peut tout et n’importe quoi à chaque fois que je refais ma demande j’ai été hospitalisé en urgence pour une plaie ouverte au Québec voilà mnt 4 mois que je recommence sans cesse !! je ne recommande pas cette assurance de charlatans ### 3/5 — Drafts should be saved *2020-02-04* My session timed out in the middle of filing a claim because I had to deal with a phone call.I lost my claim. Your system should auto-save in this case. I could give you 5 stars if you could add this type of intelligent function to your app. **Developer response:** Thanks for your feedback! We value your suggestions to improve our app. ### 1/5 — Fraudulent & Incompetent *2019-12-28* Buyer beware! Any claim submitted through the app will be systematically denied for false reasons. For instance, an invoice for a psychiatrist visit covered by your policy will be considered a “technical procedure” and therefore denied. Claims for common prescription medication will be denied because “the medication is not covered”, even if your policy does in fact cover it. Think you can just call Customer Service to get that resolved? Think again! They do not accept calls about claims, and do not reply to emails. Avoid at all cost!!!! **Developer response:** Dear Walid, We are sorry to hear about your negative experiences. Submitting your claims via our app allows faster claim processing, however it has no impact on the way your claim is treated. Moreover, all medication that have been prescribed by an attending physician are fully covered (if included in your plan) and psychiatrist fees are covered under certain policies only. If you have claimed for something that is not covered by your plan, your claim will not be accepted. If you wish to receive more explanation about your submitted claims, please contact our teams at info.expat@april-international.com. ### 1/5 — Terrible app *2019-08-01* The app will not find any doctor when I use my current location or specify a location. **Developer response:** Thanks for your feedback. To locate the nearest doctors, press the AETNA network button in the app. You will the access the AETNA member website. ## Most critical reviews (10 lowest-rated) ### 1/5 — Still no access useless *2026-04-29, version 5.3.16* Waste of time ### 1/5 — Escroquerie *2025-07-31* En plus d’être des escrocs, votre application ne fonctionne pas et buggy en permanence! Vraiment des bons à rien ### 1/5 — Scam. *2025-07-13, version 5.3.6* APRIL International renewed my health insurance contract without my consent after the previous one expired. I cancelled immediately on the same day the new contract supposedly began, so it should never have been processed. Despite this, I spent weeks going back and forth with APRIL, who repeatedly demanded excessive documentation to prove that I had returned to my country of nationality and am no longer eligible under their policy. After all this, they suddenly demanded payment for the first three months of this new, unsigned contract, citing their internal policy and even threatened legal action if I didn’t pay. This is unacceptable and goes against French law. Under Article L.112-9 of the French Insurance Code, I have the legal right to cancel within 14 days of the contract start date, regardless of their internal procedures. I gathered all relevant evidence and informed them of their legal obligations and since then, they’ve gone completely silent. This experience was stressful, time-consuming, and dishonest. Stay far away from this company. ### 1/5 — Still no access useless *2025-06-09, version 5.3.4* Waste of time ### 1/5 — Useless *2025-03-04, version 5.2.5* Despite saying it works on iPad…it doesn’t. It only opens to a graphic screen with no text. Tried uninstalling and reinstalling - no luck. On the iPhone it at least takes you to login screen but doesn’t accept login credentials. Try to reset password and it either just gives ‘session expired’ message or says it’s worked but you never receive a reset email. Hours spent calling support to try to get resolved but so far no progress. Probably the worst app I’ve tried to use. ### 1/5 — Mme C *2024-12-12, version 5.2.4* Cannot open it just freezes ### 1/5 — Awful app for an awful insurance *2024-07-24* I have been using this app for the last two years and it’s been a nightmare. First of all, this insurance is never recognized by doctors in the US but the insurance doesn’t even confirm that we are insured. This means that we have to pay almost everything out of pocket and then be reimbursed on the app. We tend to lose money because of the currency exchange. Lastly it’s hard to look at the past claims. Customer support is both unhelpful and take a crazy long time to respond. I can’t express how much I dislike this company. ### 1/5 — Almost pointless *2023-10-03, version 4.0.4* The only use of this app is to store your policy number and the contact phone number. Nothing works on it. The previous claims hasn’t been upside since 2021, if you ask for further details it opens a web page with a 500 error. Tried using it to submit a claim and April never got it so I had to email it again, which caused a delay. I’ve tried reloading it but there is no improvement. ### 1/5 — Can’t login *2022-11-08* Not working, can’t login, even though i’m using right username & password. I can login on google but not on the app. ### 1/5 — App not working *2022-08-29* Neither working on Android nor Apple **Developer response:** Could you please send more details about what is not working along with your contract number to marion.sohet@april.com so we will check to help you. Thank you ## Most praised reviews (10 highest-rated) ### 5/5 — Claim process *2020-08-23, version 3.7.0* Wonderfully easy to use - much easier than filling in a form! ### 5/5 — Easy App and good service on service line *2020-01-13, version 3.5.8* App is very easy to use and response from Service personnel helpful. ### 5/5 — Efficient *2019-10-03, version 3.5.3* User friendly ### 5/5 — Très bien *2019-08-16, version 3.5.2* Super efficace et rapide comme moyen de remboursement ### 5/5 — Easy to use *2019-08-05* Easy to process for doctor’s visit. **Developer response:** Thanks for rating our app! ### 5/5 — Great *2019-07-05* Still the best insurance app even with occasional login issues. Painless claim submission even out of the country. 6 stars! **Developer response:** Thanks for your kind feedback! Do feel free to get in touch with an advisor if you still experience login issues. ### 5/5 — An amazing easy to use app *2019-04-29, version 3.4.0* Thank you for making claiming easy ### 5/5 — Making my insurance claim dreams come true! *2019-03-26* It really is easy! ### 5/5 — APRIL quality *2018-12-20* Always an easy, fair and excellent service from APRIL. Used it in Australia and in the USA and the service is always 5 stars. **Developer response:** Thanks for the great feedback! We're happy you enjoy our service. ### 3/5 — Moderé *2023-01-24* Application utile et fonctionnelle mais qui peut présenter quelques failles * remboursements: chargement de documents autres que des photos de la photothèque * impossible d aboutir la démarche digitale d entente préalable. Une erreur apparait in fine. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*