# AquaTru Water Purifier — user reviews > 176 indexed App Store user reviews of AquaTru Water Purifier by Aquatru LLC, rated 1.90/5 from 175 ratings. - Source: https://appshunter.io/ios/app/aquatru-water-purifier/id1448009589/reviews - App overview in markdown: https://appshunter.io/ios/app/aquatru-water-purifier/id1448009589.md - Rating breakdown: 5★ 32 · 4★ 4 · 3★ 3 · 2★ 6 · 1★ 130 ## What do users think of AquaTru Water Purifier? Overall sentiment: negative **Pros** - 🚀 Excellent water quality - 👍 Great filtration system - 💡 Helpful app features **Cons** - 🐛 App connectivity issues - 🐛 Filter life reset problems - 🐛 Unreliable app functionality - 🔒 Privacy concerns with app **Commonly reported bugs** - App unable to connect to device - App crashing and freezing - Incorrect water usage tracking **Most requested features** - Ability to manually reset filter life - More detailed water quality metrics - Improved app stability and reliability ## Newest reviews (16 of 176) ### 1/5 — Awful connectivity *2026-05-28, version 2.0.48* The app wouldn’t allow the unit to connect to my WiFi. Wasted hours trying every suggestion online. ### 1/5 — Junk App *2026-05-28, version 2.0.48* Really? I took the time to connect my water purifier last night and the app didn’t save anything. It wants me to go through the whole “connect” process again. What a waste of time! ### 1/5 — WHY do you need my phone number and all these private details ???? *2026-05-25, version 2.0.48* Worst app on the store ! They lie that they do not collect any data !!!!! I downloaded it several days ago, and now i remembered and I tried to use it. Surprisingly, in order to simply use the app, you must sign up and you must give them a valid email, street address and your phone number !! And turn location services on !! WHY does the developer need ALL these?? It is just a freakin water filter !!! DELETING this bad app !! Please don’t ask me to call your support number. I will not! Fix the app first, by not brutally invading our privacy !!! ### 1/5 — Does not sync periodically *2026-05-20, version 2.0.48* Hi, the app won’t reset my filter after I swapped the 1+2 filter. In addition, it is frozen in place at 451 gallons filtered. It’s been frozen there for the past month. Machine is connected to WiFi. My WiFi settings haven’t changed. The app connects fine. Overall a very buggy and unreliable app, totally defeats the purpose of “smart monitoring” ### 1/5 — Hectic set up *2026-04-10, version 2.0.46* I have the smart one and my God I just can’t with this thing. When you need to choose from a drop down guess what you can’t because the damn keyboard which is native is in there way. I just about give up on setting up this thing. ### 1/5 — Not working *2026-04-03, version 2.0.46* App didn’t connect to the filter, i paid extra money for extra feature and it’s not even working. ### 1/5 — App not working *2026-02-11, version 2.0.43* After a few months of workings the app just stopped working. Doesn't connect to water filter or update me on status. ### 1/5 — Broken and Not Private *2026-02-11, version 2.0.43* Forces you to create an account, forces you to put in location and share location, then in the end won’t even connect to the purifier. ### 1/5 — Won’t connect *2026-01-30, version 2.0.43* I am tech guy and rely on tech for a living and this thing will not connect. It’s showing up on my WiFi network and I am choosing it but it will never connect. I paid extra for this feature and can’t even use it. ### 1/5 — Wont accept my location *2026-01-29, version 2.0.43* Impossible to log in or get any information Terrible ### 2/5 — Bad *2026-01-19, version 2.0.43* Everything about this app is bad. ### 1/5 — AquaTru Carafe Dumb *2026-01-17, version 2.0.43* Whoever developed the software needs to be fired. There are plenty of smart developers, just not the ones you all use. Please make your app work. Waste of time trying to connect and get it going. ### 1/5 — Jan 2026 - app doesn’t connect *2026-01-13, version 2.0.43* I purchased the AquaTru smart system, December 5, 2025 and have been unable to connect with the app. I turned off my phone VPN I’m using the 2.4 Wi-Fi, I have a iPhone 14 and I also tried my iPad. They also sent me a new unit to try to connect and is still not connecting successfully. We also tried using my son’s phone, which is also an iPhone 14 and still unable to connect. ### 1/5 — Can’t connect *2025-12-28, version 2.0.43* Wish I had read these before purchasing. Following the instructions, my iPhone still never “sees” the AquaTru WiFi. I’ve tried connecting to all our different (2.4 and 5) WiFis, resetting the machine, etc. extremely disappointing. I guess I’ll just replace filters based on months. Just wish I hadn’t paid for the app connect. ### 1/5 — Do not buy the Smart Carafe *2025-11-21, version 2.0.40* Save yourself $50, the app is useless. Does not connect half the time and even when it does, it doesn't provide any useful data whatsoever. ### 1/5 — 2.4 GHz *2025-11-20* OK so it doesn’t specify this and it really should before you buy it honestly, but it’s really important to know that you need to be on a 2.5 gig band when you set this up … your phone needs to be on a 2.5 gig band or it will not work. And yes your location is required every time you use the app (I think this is because it doesn’t actually measure TDS and it just relies on your location to tell you what that is as per your cities water) Also this thing does not count gallons used it just estimates. It’s actually not going to tell you filter life accurately. Definitely not worth the extra money considering it’s just counting water and not actually measuring filter life based on water flow, TDS or membrane health. All in all this app is useless and it was definitely a waste of money getting the smart carafe. **Developer response:** We’re sorry to hear you’re having issues with your app. Please feel free to contact our specialized support team at cs@aquatruwater.com ## Most critical reviews (10 lowest-rated) ### 1/5 — App not connecting to the filter *2026-07-22, version 2.0.53* The app simply wouldn’t connect despite following all the setup instructions. I wasted a lot of time troubleshooting instead of enjoying a brand-new product. I paid extra for the WiFi model, so this was especially disappointing. ### 1/5 — Over-rated at 1.6 Stars. This app is TRASH!! Does not connect to WiFi. *2026-07-12, version 2.0.53* This app is trash. Doesn’t connect to my WiFi. Get a new app developer. This app is USELESS! Should be rated negative 10 stars. ### 1/5 — App rarely works and does not recognize my account *2026-07-06, version 2.0.53* This app rarely works and when it does, it’s inaccurate. It also seems to enjoy telling me that I am using the incorrect username or password. I am on a 2.4GHz WiFi network, as it does not work on 5G. No matter where I live or how many times I delete and re-download the app, works about 10% of the time at best. Do better Aquatru. Your machines and supplies are pricey, and you should have an app to support them. ### 1/5 — Can’t even log on *2026-07-06, version 2.0.53* App might be nice if it even works. Start off by creating an account. The app logs me off for no reason after a month and doesn’t let me log back on. Reset password just tells me the password is invalid. So yeah. Can’t even do the most basic of function. ### 1/5 — Waste of time & money *2026-07-01, version 2.0.48* Connects to AquaTru WiFi network on iPhone 17 Pro Max but fails to advance to the AquaTru Home Screen on the app rendering it useless. Followed instructions to a T multiple times and doesn’t work. Save your money and my the non smart model. 👎👎 ### 1/5 — Worst app I’ve ever used *2026-06-25, version 2.0.48* Customer service is the absolute worst. And the app sucks in the worst possible way. But the Filter itself is amazing and the rest is all trash. ### 1/5 — Terrible connecting *2026-06-11, version 2.0.48* The app just does not connec to the WiFi source ### 1/5 — WiFi connection issues *2026-06-11, version 2.0.48* Tried multiple times to connect to WiFi per instructions and unsuccessful. I have an eero WiFi network so tried all the methods I have successfully connected other items and still not successful. I even turned off cellular so it would not even connect to that since that was also highlighted in instructions to not be on cellular connection throughout the onboarding process. ### 1/5 — Why??? *2026-06-06, version 2.0.48* Why don’t need to connect a water purifier to home WiFi and turn on GPS just so the device can tell me when to change a filter. This seems sketchy and untrustworthy. You say you don’t want to sell our data but no one here believes you. Get out of the data business and just be happy people buy something from you. ### 1/5 — Data intrusive app *2026-05-31, version 2.0.48* Review: The AquaTru app raises serious privacy transparency concerns. The App Store privacy section says “Data Not Collected” and states that the developer does not collect data from the app. However, AquaTru / Ideal Living’s own privacy policy says its mobile apps may collect name, email, phone number, ZIP code, city/state/country, Wi-Fi password, IP address, router name, location information, device/user analytics, log data, and mobile app login credentials. That is a major inconsistency. A water purifier app should not casually disclose the possible collection of a user’s Wi-Fi password, router name, location information, login credentials, and usage analytics while the App Store listing simultaneously suggests no app data is collected. The setup process also requires the user to connect the device to Wi-Fi and enter the Wi-Fi password. AquaTru’s own onboarding instructions tell users to have the Wi-Fi name/password ready, connect to the AquaTru network, select the home network, and enter the password. If the app only passes the password locally to the device and does not store or transmit it to AquaTru, that should be stated clearly. Their privacy policy does not make that clear. There is also concern over location permissions. AquaTru’s support page instructs iOS users to allow location “Always” and turn on “Precise Location,” which seems excessive for a countertop water purifier. The issue is not whether the purifier itself works. The issue is that the app’s App Store privacy statement appears inconsistent with the company’s own privacy policy and setup requirements. AquaTru should correct the App Store privacy label, clarify whether Wi-Fi passwords are stored/transmitted, explain why precise/always-on location access is needed, and give users a local/offline mode without unnecessary data exposure. ## Most praised reviews (10 highest-rated) ### 5/5 — Great product, easy app *2026-08-02* Must get water purifier. I’ve owned my AquaTru Classic WiFi Alkaline purifier for 2 years now, I’ve purified 1239 gallons of tap water into the best tasting purified water. I couldn’t be happier. It’s paid for itself 4 times over. You can also buy an additional clean water tank, which I store in my refrigerator for chilled purified water. My wife and I love our AquaTru! **Developer response:** Thank you for taking the time to share your experience with us. We appreciate your feedback. If there’s anything we can do to further improve your experience, please don’t hesitate to let us know — we’re always here to help. ### 5/5 — Works for me! *2026-07-12, version 2.0.53* Don't understand the issues everyone having because it has been working well for me. ### 5/5 — App works great with my AquaTru *2026-02-11, version 2.0.43* Not sure what all the negative feedback is about. Must be for the smart carafe. I have the AquaTru connect and the app works great. We have really hard water here and the filters do a great job at producing clean great tasting water. The app gets updates regularly from the filter ### 5/5 — Super easy setup and very useful! *2026-01-22* I recently bought the AquaTru Carafe Smart and I'm very impressed. Connecting it to the app was a breeze and everything worked perfectly on the first try. I love having all the info about my water quality and filter life right on my phone. Highly recommended! **Developer response:** Thank you so much for your feedback and for being part of the AquaTru family. We’re continuously working to improve and provide you with the best possible service. ### 5/5 — Literally like it *2025-10-04, version 2.0.39* I like that ### 5/5 — So far so good *2025-10-01* I don’t get all the negative reviews, just yet at least. I have a Smart Carafe and it’s working fine with the app. My phone had a little bit of an issue finding Aquatru the very first time connecting it via bluetooth, but once it got connected everything has been running smoothly. The app shows me what it needs to show and does what I wanted for. I had it for about two weeks now and am very happy. **Developer response:** Thanks so much for your feedback and for being part of the AquaTru family! We’re always working to make things better and give you the best experience possible. ### 5/5 — Love It! *2025-09-29* I love my AquaTru Connect. The triple threat water filtration system makes clean, delicious-tasting water, and it’s serving its purpose well. I love the app because I remain fully aware of the status of each filter. I can use them up completely, knowing exactly how much usage I have left for each filter. This allows me to get all my money’s worth out of each one. I’ve had my AquaTru Connect for 1.25 years, and am still on my first set of filters. I’ll be replacing two filters that are currently at 8% left, and the third filter is still at 58%. So, great usage out of each filter, with a whole year left on one of them. Most importantly, my tap water is getting filtered 3 ways (Pre/Carbon filter, Reverse Osmosis filter, and Voc Carbon filter), tastes great, and the app allows me to keep up with the statuses of the filter. **Developer response:** Thank you so much for your feedback and for being part of the AquaTru family. We’re continuously working to improve and provide you with the best possible service. ### 5/5 — Product is good, app needs work *2025-02-16, version 2.0.16* The app can be bit tricky to use ### 5/5 — It CAN be done, but *2025-01-12* So I prepared myself for a nightmare setup, and it was very frustrating, but I successfully connected the purifier to the app. I had to uninstall and reinstall the app on my phone, but I still had the app installed on my ipad, so I was able to observe what was happening in real time. After I reinstalled the app on my phone, the device’s Wifi showed up to connect to. You should setup an account before you do anything else and make sure you also have your Wifi password at hand. **Developer response:** Hello. We're so glad you reached out to us! Your feedback means the world to us, and we’re always thrilled to explore new ways to make our service even better. You can contact us anytime by calling: 800-220-6570 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday between the hours of 7 AM - 3 PM PST and Sunday from 7AM – 3PM Pacific or contact us by email at cs@aquatruwater.com https://support.aquatruwater.com/hc/en-us/categories/360004495454-Customer-Support ### 5/5 — So far works great *2025-01-07* I just installed it and followed the steps and it worked well. Hopefully all the bugs from the other reviews have been fixed. I’ll update this review if issues arise. **Developer response:** Hello, thank you for your feedback! We are always looking to improve. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*