# AR On-Prem — Remote Support Using AR

> Remote Support Using AR (iPhone/iPad app by Splashtop Inc..)

- Source: https://appshunter.io/ios/app/ar-on-prem/id6478472457 (this page in markdown: same URL + `.md`)
- Developer: [Splashtop Inc.](https://appshunter.io/developer/382509318)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 16.0 · 7 MB
- Languages: American English, Dutch, European Spanish, Italian, Korean, German (Germany), European Portuguese, Chinese (Traditional, Taiwan), Chinese (Simplified, China), French (France) and 1 more
- Released: 2024-04-06
- Data updated: 2026-08-27
- User reviews in markdown: https://appshunter.io/ios/app/ar-on-prem/id6478472457/reviews.md

## What is AR On?

Solve problems faster with remote support using augmented reality.

Enable your remote technician to connect to off-site locations and troubleshoot issues by easily seeing the environment as if they were there. Leverage camera sharing from your mobile device along with interactive augmented reality annotations and two-way communication to troubleshoot, guide, and resolve issues live.


Quick Guide:

1.	Download and launch AR On-Prem app on your iPhone/iPad.
2.	Share the session ID with your remote technician.
3.	That’s it! Your technician can now provide the remote support you need!

*Technician will need to subscribe AR feature from Splashtop On-Prem license to utilize.
*AR feature is supported by Splashtop Gateway v3.28.0+ and Splashtop On-Prem app v3.6.8.0+

Key Features: 
-	Cross-Platform
-	Bidirectional camera sharing between desktop and mobile
-	Interactive AR annotations
-	Two-way VoIP communication
-	Session recording
-	Session notes
-	Freeze frame
-	Remote turn flashlight on/off
-	SSO integration
-	Device management
-	User management


## Version history (last 5 releases)

### 3.8.4.7 — 2026-08-17

- AR On-Prem app is compatible with Gateway v3.36.x or higher.
- Enhanced AR performance and better thermal management.
- Improvements and bug fixes.

### 3.7.4.5 — 2025-08-07

- SOS On-Prem app is compatible with Gateway v3.28.x or higher.
- New Feature: Xcode 16 Compliance - Support dark mode app icon.
- Improvements and bug fixes

### 3.7.2.1 — 2024-11-14

- Improvements and bug fixes.

### 3.6.8.1 — 2024-04-09

- Bug fixes

### 3.6.8.0 — 2024-04-07

No release notes.

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## More apps by Splashtop Inc.

- [Splashtop Personal](https://appshunter.io/ios/app/splashtop-personal/id382509315)
- [Splashtop for Good Technology](https://appshunter.io/ios/app/splashtop-for-good-technology/id544189666)
- [Splashtop Enterprise](https://appshunter.io/ios/app/splashtop-enterprise/id554920041)
- [Splashtop Personal for iPhone](https://appshunter.io/ios/app/splashtop-personal-for-iphone/id561386772)
- [Splashtop Business](https://appshunter.io/ios/app/splashtop-business/id650739354)
- [Splashtop Classroom](https://appshunter.io/ios/app/splashtop-classroom/id793621885)

All apps by Splashtop Inc.: https://appshunter.io/developer/382509318

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*