# Arabica — user reviews > 61 indexed App Store user reviews of Arabica by NEJOUD RESTAURANT MANAGEMENT COMPANY W.L.L, rated 4.90/5 from 1,095 ratings. - Source: https://appshunter.io/ios/app/arabica/id1519204166/reviews - App overview in markdown: https://appshunter.io/ios/app/arabica/id1519204166.md - Rating breakdown: 5★ 1,025 · 4★ 42 · 3★ 9 · 2★ 2 · 1★ 17 ## What do users think of Arabica? Overall sentiment: positive **Pros** - 🚀 Smooth and efficient app - 👍 Easy to use and navigate - 💎 Great rewards/points program - 🥤 Delicious coffee and food **Cons** - 🐛 Issues with payment methods (Apple Pay, etc.) - 🌍 Limited regional availability and support - 📱 Buggy sign-up and login process - 🗺️ Inaccurate location/map information **Commonly reported bugs** - Stamps/points not counting correctly - App freezing and crashing - Registration process not working - Location services constantly prompting **Most requested features** - Add 'My Usual' order option - Implement note/comment section for orders - Expand to more regions (Canada, etc.) - Improve points/rewards tracking ## Newest reviews (12 of 61) ### 2/5 — Contact Us form *2026-06-09* Unable to write anything on your feedback form, I was unable to redeem the birthday drink ### 4/5 — Dr *2025-09-21* I wish when I pay it would not take me three steps. ### 5/5 — Espresso Macchiato! *2025-09-21, version 2.0.14* Bellissima!! ### 4/5 — No Canada Support *2025-09-17, version 2.0.14* Recently just created an account and I notice in the country/language selection that appears to be no Canada option. So I am stuck between the middle east or Japan. I am confused ☹️ ### 5/5 — Great *2025-08-25* ATM, Can’t beat their awards/points program ### 5/5 — Great app *2025-08-13* This is a great app, I love to use this app ### 5/5 — التطبيق روعة *2025-08-02, version 2.0.14* من اجمل تطبيقات الكافيه في الكويت ### 5/5 — Love it, but wish it had "my usual" oder option *2025-06-06* I really love the Arabica app! It’s easy to use and the layout is clean and visually appealing. Ordering is smooth and straightforward. One suggestion for future updates: it would be amazing to have the option to save a personalized drink. Instead of customizing my order from scratch every time — like choosing my preferred milk, coffee, temperature, etc. — I could just select “My Usual” or something similar. It would reduce errors and make the process even more efficient and enjoyable for regular customers. ### 5/5 — Canada support please!? *2025-04-01, version 2.0.14* Canada support would be icing on the cake! ### 5/5 — Love of my life ♥️ *2025-03-15* Can’t live without them ♥️ ### 5/5 — Best coffee app *2025-03-15* Love the service and the privileges in the app .. recommend ✨🫰🏻 ### 5/5 — Best Coffee & Staff Ever *2025-01-23* Everything is Amazing ## Most critical reviews (10 lowest-rated) ### 1/5 — OTP *2026-07-05, version 2.0.22* The OTP never ever arrives do can't sign up. I tired again today with phone number and email. The otp isn't delivered ### 1/5 — Error message when ordering *2026-06-19* Impossible to order through this app since all it gives me are error messages when I try to pay. Apple Pay, load a gift card, no matter what I try, I can’t order. I wish I can attach images to show this ridiculous problem that literally defies the purpose of this app. ### 1/5 — Why no Israel phone number? *2025-12-29, version 2.0.18* Why include every other country code to sign up, but exclude Israel? ### 1/5 — Apply Pay doesn’t work, birthday can’t be updated, dud app *2025-10-31, version 2.0.16* Saw that an app was available at the counter so I downloaded it, upon registration I saw that there are birthday perks, but you cannot change your birthday, the drop down doesn’t work, it’s stuck on 01 Jan 1, 0001. Today I tried to pay for a pickup order using Apple Pay and it kept on giving me “Oops, an error occurred processing your order”, it also shows the map of Kulwait for some reason. ### 1/5 — Apple Pay Oops! *2025-10-28, version 2.0.16* Created an account, signed in, cannot load money using Apple Pay. Used wi-fi and 5G but keep getting “Oops. Something went wrong. Try again.” Relaunched the app and tried many times. Hard to buy anything with no funds. ### 1/5 — does not work in HK *2025-06-17, version 2.0.14* scanned the bar code at your Hk store but can not be used in HK! only works in Japan and Middle East!! what the hell? ### 1/5 — Frustrating experience *2025-04-06, version 2.0.14* Simply never managed to log in - via mobile number or email. Offers me a weird choice of languages and countries ### 1/5 — Can’t create an account *2025-02-03* Fix the backend! Can’t create an account using any type of number from the US ### 1/5 — 쓸모 없는 앱 일본에서 전혀 쓸 수 없음 *2024-12-31* 줄서기 귀찮아서 설치해서 충전까지 했는데, 매장에서 주문을 받지 않음 일본에서는 전혀 쓸 수 없는 앱. 1200엔 충전 했는데 환불 될지 안 될지 모름. ### 1/5 — Refund *2024-06-12* I charged 5.000 KD in wallet by apple pay on March 8, 2024, but I set the country incorrectly. Can i get 5.000KD refund? Please kindly contact me by email. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent App *2026-06-26* User friendly app ### 5/5 — Good cafe *2026-06-24, version 2.0.22* 👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽 ### 5/5 — Nice coffee ☕️ *2026-06-19* I love arabica and the coffee was very nice my kids even liked the coffee Outstanding coffee 👌🏻 ### 5/5 — اسهل و أبسط تطبيق *2026-06-06, version 2.0.22* سهل عملي وسريع.. شكرًا ارابيكا ### 5/5 — Enhancements *2026-03-15* Great app that works very well. One suggestion that could make the experience even better is adding a feature that allows users to quickly reorder their last purchase. Many people tend to order the same coffee every day, so being able to repeat the previous order with one tap would make the process much faster and more convenient. ### 5/5 — ارابيكا الافينيوز وجميع الفروع *2026-01-06, version 2.0.18* الخدمه والمقهى رائع والقهوة لذيذة♥️ ### 5/5 — الشعب البحري *2025-12-14, version 2.0.18* يفضل أن تكون هناك خانة إقتراحات من الزباين للمصلحة العامة ### 5/5 — Review *2025-12-03* Great coffee, easy and nice application ### 5/5 — Aljutaili *2025-11-23* Great app however it could be better if we can scan our app when ordering via the stores just like any loyalty program ### 5/5 — Love it *2025-11-11* Easy to order , I can reach the menu easily, the prices are written the best part that I you can get points with every order --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*