# ARAG Legal — user reviews > 40 indexed App Store user reviews of ARAG Legal by ARAG Legal, rated 4.80/5 from 3,112 ratings. - Source: https://appshunter.io/ios/app/arag-legal/id1183036924/reviews - App overview in markdown: https://appshunter.io/ios/app/arag-legal/id1183036924.md - Rating breakdown: 5★ 2,750 · 4★ 214 · 3★ 50 · 2★ 18 · 1★ 80 ## What do users think of ARAG Legal? Overall sentiment: negative **Pros** - 👍 Pleased with the help received - 👍 Excellent resource - 👍 Easy to open a case and find a good attorney - 👍 Good service **Cons** - 🐛 Worst Attorney plan & Service - 🐛 Attorneys not accepting cases - 🐛 System issues and response - 🐛 Totally useless app - 🐛 App needs serious updating - 🐛 App has not worked since downloading it - 🐛 Lawyers are unresponsive - 🐛 Worst service - 🐛 Very disappointing - 🐛 Systems down - 🐛 Horrible or maybe I don't understand what they do - 🐛 Don't waste your money please don't - 🐛 Phone app doesn't allow me to enter the date when I started a case - 🐛 App not working - 🐛 Difficult to use - 🐛 Horrible - 🐛 It's so hard to find a lawyer - 🐛 Frustrating - 🐛 Password entry is broken and makes using this app a horrible experience - 🐛 The app will not let me log on to my account - 🐛 App freezes - 🐛 App buggy. Call them instead - 🐛 Needs updating **Commonly reported bugs** - Login issues - App crashes and freezes - Inability to enter case details **Most requested features** - Help logging in - Improve attorney search and availability ## Newest reviews (11 of 40) ### 2/5 — Incorrect lists *2026-06-08, version 2.3.0* Very disappointing. I filled out a case. Was sent a case number and a list of attorneys. The first one I contacted is not with ARAG anymore. The 2nd one sent me an automated text message with all the things they wouldn’t do including meeting in person. Waiting for the 3rd attorney to respond. At this point, I feel like this benefit is not beneficial. ### 1/5 — Worst service *2024-08-20* I have created request it’s been 6months I’m trying to reach out different people in would say 20 . None of them not responding to me . When I called customer care there are saying to provide there names so that they will delete this people kind of funny to me ### 1/5 — Very disappointing *2024-04-24* There is no section for coverage! Secondly, while i select a subject & select an attorney, the application does not tell me which ones are covered which ones are not ### 1/5 — Systems down *2024-04-01, version 2.2.3* Went to look at documents and a pop up came up “system down” ### 4/5 — Payments *2024-02-28, version 2.2.3* I love ARAG, but the last time I worked with an attorney that ARAG matched me with, it took ARAG months to remit payment to the attorney’s office and that caused tension between that office and me. ### 1/5 — Horrible or maybe I don’t understand what they do *2023-11-02, version 2.2.3* I have put in several cases of legal things that I need to get taken care of and it seems like it just gets stuck in the back of their file cabinet or they are not adhering to it. I try to get this things done as soon as possible and I ended up just going somewhere else because they never actuallyreach back out or respond to the case. ### 1/5 — Don’t waste your money please don’t *2023-04-23, version 2.2.2* It would have been a zero for this cause when I call I can never get the help that is needed but the people I speaks with is nice that is the only reason why it got a star. Everything else they are just eating up and taking people money ### 1/5 — Phone app *2022-11-07, version 2.2.0* Phone app doesn’t allow me to enter the date when I started a case. No results found searching for an attorney ### 1/5 — App not working *2022-01-25, version 2.1.0* Can’t sign into my account on app ### 2/5 — Difficult to use *2020-06-12, version 1.6.2* It’s tough to select dates or options on app. App also kept crashing when I submit ### 1/5 — Horrible *2020-06-03, version 1.6.2* First, ARAG is staffed by some of the least bright people. Second, they pay low rates to a flock of lazy and incompetent (for the most part) provincial lawyers. Third, customer service is unhelpful. Fourth, the app is backward. Fifth, cheap service = cheap representation as they say in Germany, or for those of you folks in North America: you get what you pay for. ## Most critical reviews (10 lowest-rated) ### 1/5 — WH *2026-05-07, version 2.3.0* I keep trying to call the number to set up an account and the call ends immediately. If this is fixed, I will fix the rating immediately. ### 1/5 — Worst Attorney plan & Service *2026-01-15, version 2.3.0* Right from login to ARAG app to their emails, ways of handling cases, this is a total disaster! Its not at all recommended! ### 1/5 — Worst Attorney plan & Service *2025-12-02* Right from login to ARAG app to their emails, ways of handling cases, this is a total disaster! ### 1/5 — Bad Attorneys in Alabama *2025-10-14, version 2.3.0* Attorneys not accepting cases ### 1/5 — System issues and response *2025-04-24, version 2.2.5* I reached out to customer support multiple times regarding immigration query, I was told that I will be contacted soon and I never received any callback. Also, System is not allowing to start a new case saying there is duplicate record and there are no entries in “my cases”. Not sure how many times I have to reach out to get a query clarified. ### 1/5 — Totally useless app *2025-04-23, version 2.2.5* Cannot view case information or open cases. Might as well use the website ### 1/5 — Through job insurance *2024-12-27, version 2.2.5* Horrible. No help whatsoever over 4 inquiries. Not a call back and only one email received. They don’t actually help anybody. They are like a third party search engine. Another google. It’s a waste; you’ll see. ### 1/5 — App needs serious updating. *2024-11-07, version 2.2.5* The app is not really mobile friendly. I’ve been unable to start/complete case or attorney searches in the app without redirection to mobile desktop and lots of app crashes. ### 1/5 — App has not worked since downloading it 3 days ago *2024-10-30, version 2.2.5* Download app 3 days ago and every time I do attorney search the app generates an error messages and says to try back later ### 1/5 — Lawyers are unresponsive *2024-09-27, version 2.2.5* I attempted to use ARAG for two cases. Either lawyers are unresponsive or they don’t do the types of cases requested. It seems that these pre-paid service cases get thrown to the bottom of the priority lists. I guess I had assumed ARAG was an actual legal firm with their own lawyers or at minimum they would be the liaison between members and lawyers to actually get the cases accepted and started instead of just auto-generating a recommend lawyer list and then you’re on your own. ## Most praised reviews (10 highest-rated) ### 5/5 — Pleased with ARAG *2025-11-25, version 2.3.0* I got ARAG on the off chance I would need legal help and I did. I was pleased with the help I received! I hope that my lawyer continues with the cases I have ongoing! ### 5/5 — Help *2025-07-09, version 2.3.0* It will not even let me login ### 5/5 — Excellent resource *2025-06-27, version 2.3.0* ARAG has been an excellent benefit. Been able to utilize knowledgeable attorneys who want to help. ### 5/5 — Useful service *2025-03-12, version 2.2.5* Easy to open a case through the ARAG app and find a good attorney to work with. Glad I sign up for this service to take care of my living trust. ### 5/5 — Good service *2024-09-18, version 2.2.5* Good service ### 5/5 — ARAG Review *2023-12-01, version 2.2.3* Been with this company for years at no time ever have they disappointed me they are helpful, knowledgeable and caring I love ARAG ### 5/5 — ARAG is amazing and saved us so much *2023-11-06, version 2.2.3* Have used a rag several times now once for an issue with our RV and the insurance company, for our trust documents (what a savings) traffic ticket and real estate highly recommend ### 5/5 — BEST ATTORNEY SERVICE!! *2023-01-13, version 2.2.0* I HAVE USED YOUR HELP MAYBE THREE TIMES AND I WAS BLOWN AWAY BY THE CARE I RECEIVED. NOW MY QUESTION IS ; IS MY ACCOUNT STILL ACTIVE. IF NOT GET ME BACK ONBOARD. RON SANDOVAL ### 5/5 — Start a Case *2022-01-25, version 2.1.0* I love the new start a case feature. It saved me a phone call and was easy to get my case created so I could get the attorney help I needed. ### 5/5 — ARAG legal *2017-01-03, version 1.0* I love the ease of being able to locate an attorney with just a few clicks. As most individuals, I'm very busy and this app is necessary when a legal situation arises and you need an attorney by your side. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*