# ARB: Personal & Small Business — user reviews > 44 indexed App Store user reviews of ARB by American Riviera Bank, rated 4.10/5 from 236 ratings. - Source: https://appshunter.io/ios/app/arb-personal-and-small-business/id6463905671/reviews - App overview in markdown: https://appshunter.io/ios/app/arb-personal-and-small-business/id6463905671.md - Rating breakdown: 5★ 144 · 4★ 30 · 3★ 21 · 2★ 14 · 1★ 27 ## What do users think of ARB? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Great app - 👍 Works well - 👍 Professional and kind staff - 👍 User-friendly interface - 👍 Modernized UI - 👍 Bill pay and external transfers updated - 👍 Card controls appreciated - 👍 Zelle available - 👍 Accessible everyday functions - 👍 Mobile deposit working well **Cons** - 🐛 Clunky interface on iPad - 🐛 Constantly drops password - 🐛 Horrible app and website look - 🐛 Security is a PITA - 🐛 App could be improved for check photos - 🐛 Face ID never works - 🐛 Reset process sucks - 🐛 App hangs up during transactions - 🐛 Cannot log out - 🐛 Not intuitive - 🐛 Prompt to continue is almost invisible - 🐛 Cumbersome and hard to understand - 🐛 Pending transactions and balance unclear - 🐛 Poor aesthetics - 🐛 Poor text contrast - 🐛 Tiny lettering - 🐛 New font size too small - 🐛 Debits not clearly indicated - 🐛 Too many prompts - 🐛 Locked out every few months - 🐛 Awkward and slow - 🐛 Too complicated - 🐛 Logs out routinely - 🐛 Less functional than predecessor - 🐛 Pending transaction names don't match - 🐛 QuickBooks balance is off - 🐛 Glitchy and slow - 🐛 Hard to operate - 🐛 Violates UI guidelines - 🐛 Non-buttons hard to identify - 🐛 Misspelled words - 🐛 Terrible app - 🐛 Painful app **Commonly reported bugs** - App constantly drops password - Face ID never works - App hangs up during transactions - Cannot log out of app - User locked out with 'User information has been updated' message - App logs out routinely - App displays 'post please wait…' indefinitely - App is glitchy and slow - Pending transaction names do not match final transaction names - QuickBooks balance is consistently off by a day **Most requested features** - Improve check photo functionality - Make prompt to continue more visible - Improve clarity of pending transactions and balance - Increase font size and allow enlargement - Improve contrast between text and background - Make debit and deposit indicators clearer - Streamline prompts for deposits/transfers - Improve Face ID reliability - Make app more intuitive - Improve UI design and aesthetics - Add dark mode option - Improve QuickBooks balance accuracy - Make app more functional than predecessor ## Newest reviews (15 of 44) ### 3/5 — App Needs some work *2026-07-05, version 6.0.0.16757* The app needs a smoother interface. I use it primarily on an iPad and some of the features are just clunky. ### 3/5 — Password problems *2026-06-28* Works great, except that you constantly drops my password and so I am forced to reset the system every second or third time I use it ### 4/5 — Sadie *2026-04-15, version 6.0.0.15213* Good ### 3/5 — Could be better. *2026-01-26* Many banks automatically read the amount and take a photo. This app could be improved! ### 2/5 — This app is the bane of my existence *2026-01-05, version 6.0.0.12071* This freaking never works. Face ID is a lie and never works and I keep on forgetting my passwords but the reset process sucks. Don’t mind the banking it’s self just the app ### 3/5 — Just functional *2025-12-16* This app routinely does work on weekends and some evenings. It lets me in where I can see the balance but hangs-up at the at the point. I can move on to transaction. I all can't log out. Plus I don't get my email that I was in the account. ### 2/5 — Clunky *2025-12-15* I finally got used to it, but it is not intuitive. Among other issues, the prompt to continue through a transaction is almost invisible. ### 3/5 — lots of issues for the first year *2025-12-10* Last version was comprehensive and efficient. This version is more cumbersome and somewhat hard to understand. the pending transactions and the displayed balance doesn’t make immediate sense. so i have to do some math to get a clear understanding of what my balance truly is ### 3/5 — Still working out the bugs *2025-09-30* I need to reset my password quite often. System is not state of the art. Face recognition goes belly up frequently. ### 3/5 — Not as easy as before *2025-09-12* I find the new font size too small and cannot be enlarged. Debits used to be in red with deposits in black. Now, there is a small minus sign that isn’t easy to detect. There are too many prompts to make a deposit or transfer. ### 3/5 — Just functional *2025-09-10* This app routinely does work on weekends and some evenings. It lets me in where I can see the balance but hangs-up at the at the point. I can move on to transaction. I all can't log out. Plus I don't get my email that I was in the account. ### 4/5 — Where is Zelle? *2025-09-09, version 6.0.0.9501* The app is great for deposits which I usually use. However, to find Zelle is difficult. ### 5/5 — Does what I need it to do *2025-03-04, version 6.0.0.4854* Title ### 2/5 — good bank, clumsy app *2025-03-02, version 6.0.0.4854* every few months i get locked out of my app with this message: “Error User information has been updated, please retry with full credentials” ### 5/5 — Awesome App *2025-02-21* Easy app to use that has accessible every day functions. ## Most critical reviews (10 lowest-rated) ### 1/5 — App and website *2026-03-02, version 6.0.0.13526* Suck!!! It’s horrible. Are we going back to the 80’s look? ### 1/5 — Coo *2025-06-21, version 6.0.0.4854* Lots of problems with app ### 1/5 — “Invalid credentials” *2025-06-21, version 6.0.0.4854* When authenticating his app, it fails to log you in with credentials that are valid on the website! ### 1/5 — A mediocre app transformed into a terrible app *2025-05-20* The app was never great, but they’ve spent a year transitioning to a new app that is far buggier, slower and with dramatically less functionality. Completely awful, never thought an app would be the reason I need to switch banks. ### 1/5 — Violates most user interface guidelines *2025-04-14* The app features non-buttons (text that you are supposed to know to click on) that are positioned in the top right corner of the display, most of the time. They don’t differ from normal text in appearance. There are misspelled words… I’m supposed to “indorse” a check? This app screams “I was written by the lowest bidder and never tested by people who knew anything about UI design.” ### 1/5 — It’s still awkward slow *2025-02-13, version 6.0.4095* Too complicated type too small ### 1/5 — Less functional than its predecessor *2025-02-09* Less functional than its predecessor app…. I was expecting this “upgrade” to be darn near chase bank but instead it’s like we went back in time. It’s a whole new naming convention. Pending transaction names don’t match the name after the transactions are done. QuickBooks balance is never real. (It’s off a day.). But hey, I love the people at the bank. Just not sure anyone realizes we pay $55-85 an hour for a bookkeeper to clean up the debacles. ### 1/5 — Terrible *2025-02-09, version 6.0.4095* This app is the worst bank app of all times ### 1/5 — I’m not sure the last time it worked *2025-01-04, version 6.0.4095* Love the back. But the app is painful. I’ve reinstalled the app twice in hopes that I’ll be able to log in. But it never gets post please wait… ### 1/5 — Customer *2024-10-31, version 6.0.2416* Horrible!! ## Most praised reviews (10 highest-rated) ### 5/5 — MrsRushing *2026-07-11* The nicest people work @ my San Luis Obispo branch on Higuera Street. They take care of us like family. We look forward to our visits. They are very knowledgeable, but more importantly they’re very kind. ### 5/5 — Best bank! *2026-06-28, version 6.0.0.16757* App is great, so easy to use ### 5/5 — Best Bank *2026-06-25, version 6.0.0.16757* Personal, professional with a human touch! ### 5/5 — Been using for a while *2026-05-22* Works just like it’s supposed too ### 5/5 — MrsRushing *2026-03-03* The nicest people work @ my San Luis Obispo branch on Higuera Street. They take care of us like family. We look forward to our visits. They are very knowledgeable, but more importantly they’re very kind. ### 5/5 — PITA security layers *2026-02-18* The app does the job. I think it’s better than their website. The security is a PITA. ### 5/5 — Poor aesthetics *2025-11-17* The app seems to function satisfactorily with all the usual features. I think, however, the aesthetics are poor. The contrast between the text and the background is poor. Some of the lettering on the phone app is unnecessarily tiny. You have lots of customers, me among them, who don't see as well as they used to. take the hint! ### 5/5 — MrsRushing *2025-06-30* The nicest people work @ my San Luis Obispo branch on Higuera Street. They take care of us like family. We look forward to our visits. They are very knowledgeable, but more importantly they’re very kind. ### 5/5 — MrsRushing *2025-05-23* The nicest people work @ my San Luis Obispo branch on Higuera Street. They take care of us like family. We look forward to our visits. They are very knowledgeable, but more importantly they’re very kind. ### 5/5 — Great app *2025-03-17, version 6.0.0.4854* Works well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*