# Arbuz.kz - Grocery and Food — Online supermarket delivery

> Online supermarket delivery service for groceries and food in Almaty and Astana. (iPhone/iPad app by Arbuz Group, TOO.)

- Source: https://appshunter.io/ios/app/arbuzkz-grocery-and-food/id1406103840 (this page in markdown: same URL + `.md`)
- Developer: [Arbuz Group, TOO](https://appshunter.io/developer/1473913344)
- Category: Food & Drink, Shopping
- Price: Free
- Rating: 4.90/5 from 231 App Store ratings · 35 written reviews indexed
- Age rating: 12+
- Requires: iOS 15.0 · 203 MB
- Languages: American English, Kazakh, Russian
- Released: 2018-08-09
- Data updated: 2026-08-21
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/arbuzkz-grocery-and-food/id1406103840/reviews.md

## What is Arbuz.kz?

Arbuz.kz online supermarket is a fresh food delivery service in the cities of Almaty and Astana.
Delivery of products directly from our warehouse from certified suppliers to your home by the specified time. You no longer need to go to the store or make a purchase for a week — stand in traffic jams, queue at the checkout, put food in bags and carry them to the door. We’ll do it all!

Free delivery
The first delivery for new customers is always free. The following deliveries are free in the amount of 8,000 tenge or more. Food delivery to your home is carried out at the time intervals of two hours selected by you. You no longer need to call online delivery services, communicate with a courier or shoppers, you know exactly when to wait for an order.

Quality
All products are carefully selected by our specialists. We work only with verified certified suppliers. Vegetables and fruits are ripe and fresh, products are constantly checked for expiration dates. In the order, vegetables and fruits are well packed in special boxes and packages and protected from damage.
We are so confident in the quality of the products that you can return the order immediately to the courier if you don’t like something.

Caring for nature
We put all orders in biodegradable craft bags and cardboard boxes. You can hand over all our packages and boxes to the courier at the next delivery, and we will send them for recycling to Kazakhstan Waste Recycling.

Service
After each delivery, you can leave a detailed review and give us a rating. Your opinion is very important to us and leaving a review, you make our service better. We listen to our customers and are open to any suggestions and comments.

Bonus system
When making an order, you receive 1% bonuses to your personal account in Arbuz, which you can then pay for purchases. Bonuses do not burn out during the year and they can be used to pay for the order in full.

Assortment
There are more than 30,000 items of food, children’s and household goods in our warehouse. If there is no necessary product, then we will offer you a replacement.

Discounts and promotions
We always have benefits for newcomers and loyal customers. For your first order, you get 1000 tenge, if you make it through a referral link from a friend, he will also receive 1000 tenge.

Write to us! We really love feedback, you can always write to us at info@arbuz.kz or in a social network.

Follow our social networks, we regularly launch profitable offers and promotions.
Our website: www.arbuz.kz
Our Instagram: @arbuz_kz

P.S. We will be very grateful for your 5-star reviews in the App Store! 1% cashback for our favorite customers.

## Key features

- Online grocery shopping
- Fresh food delivery
- Certified supplier products
- Scheduled delivery times
- Quality product selection
- Biodegradable packaging
- Bonus loyalty program

## Recent user reviews (10 of 35)

All indexed reviews: https://appshunter.io/ios/app/arbuzkz-grocery-and-food/id1406103840/reviews.md

### 2/5 — Payment method

*2025-04-19*

I do not understand why you keep directing me to some kind of bank application for payment. I do not want that bank application to be the default payment method. I want to use my bank card which has been my payment method for years. Please remove that Bank application from the payment method. Thank you.

### 4/5 — Почините приложение.

*2025-02-05, version 21.19.0*

Ребят, у вас приложение висит. Невозможно сделать заказ, все тупит и не грузит. То пишет, что превышен лимит времени на запрос, то выдаст что данные не удалось прочитать тк они имеют неверный формат. Ваша служба поддержки по ватсапп зачем она вообще нужна, если они отвечают по несколько дней, то не отвечают вообще. Когда начинала вами пользоваться вы были просто отличным сервисом, что случилось, почему так скатились(

### 3/5 — Для нерезидентов Казахстана гораздо дороже

*2025-01-29, version 21.19.0*

Фридом не позволяет получать кэшбэк нерезидентам, арбуз теперь стал дорогим продуктом. Хотя с подпиской раньше было какое то преимущество, но теперь его нет

### 1/5 — Нашар сервис

*2025-01-22*

Тапсырысым толымсыз келген, кейбір заттарымды әкелген жоқ. Сол заттар үшін ақша қайтарған жоқ. Қолдау қызметінің поштасына, ватсаппқа жазсам, жауап жоқ. Қолдау қызметінің сапасы жаман.

### 4/5 — Пропала возможность Apple Pay

*2024-09-21, version 21.7.0*

В приложении исчезла возможность оплаты по Apple Pay. Верните )

### 2/5 — Качество

*2024-09-18, version 21.6.0*

Качество продуктов оставляет желать лучшего. То арбуз переспелый, то гниль какая нибудь ещё. Как возвращать кому об этом сообщать непонятно 

UI мог бы быть лучше

Цены могли бы быть ниже

### 1/5 — Not working properly

*2024-01-27, version 20.31.0*

The search doesn't work. The location doesn't work, not even manually.

### 2/5 — Есть к чему стремиться

*2023-10-18, version 20.19.1*

В приложении не всегда понятно выводится информация о фасовке. В описании написано за кг, в названии карточки за штуку. В поддержке предлагают пользоваться онлайн-версией для уточнения. Так зачем тогда это приложение? А еще заказываю в течение года регулярно в приложении, но с итоговым весом мяса и курицы вечно проблемы, заказываю 1кг курицы( в карточке товара написано, что фасовка 1 кг), итоговый вес на 300-400г меньше, заказываю 2 кг, итоговый вес может быть на 400-800г меньше, какой танец с бубнами мне нужно станцевать, чтобы получить столько, сколько мне нужно?

### 1/5 — Раньше работали хорошо

*2023-07-04, version 20.12.0*

В последнее время постоянные ошибки, то рыбу не довезут, то овощи, то мясо. Из 10 доставок 5 с  проблемами. Жаль, раньше был хороший онлайн магазин

### 5/5 — Perfect

*2023-04-26*

Абсолютное спасение, когда мне нужны более тяжелые предметы, поэтому я не иду с ним домой с работы.  Большое спасибо!

**Developer response:** Благодарим вас за отзыв! Мы всегда рады помочь. Не забывайте, что мы здесь, чтобы облегчить вашу жизнь и сделать ее более комфортной. Если у вас возникнут еще вопросы или пожелания, не стесняйтесь обращаться к нам.

## Frequently asked questions about Arbuz.kz

### What is Arbuz.kz?

Arbuz.kz is an online supermarket that offers fresh food and grocery delivery services in the cities of Almaty and Astana. They source products directly from certified suppliers and deliver them to your home within specified time intervals.

### How does the delivery service work?

You can select your desired delivery time intervals when placing an order. The first delivery for new customers is free, and subsequent deliveries are free for orders of 8,000 tenge or more. Orders are delivered directly from their warehouse.

### What is the quality of the products?

The app emphasizes the quality of its products, stating that they are carefully selected by specialists from verified certified suppliers. Vegetables and fruits are fresh and ripe, and all products are checked for expiration dates. You can return an order to the courier if you are not satisfied.

### What is the assortment of products available?

The warehouse contains over 30,000 items, including food, children's goods, and household items. If a specific product is unavailable, they will offer a replacement.

### Are there any discounts or promotions?

Yes, there are benefits for both new and loyal customers. New customers can receive 1000 tenge for their first order, especially when using a referral link. The app also features a bonus system where you receive 1% bonuses on orders, which can be used to pay for future purchases.

## Version history (last 5 releases)

### 21.36.9 — 2026-08-21

Apple Pay was updated.

### 21.36.8 — 2026-06-18

Bugs fixed

### 21.36.7 — 2026-06-03

Bug fixed.

### 21.36.6 — 2026-05-27

Bug fixed

### 21.36.5 — 2026-04-17

Fixed display errors in modal dialogs

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## More apps by Arbuz Group, TOO

- [Arbuz Logistic](https://appshunter.io/ios/app/arbuz-logistic/id6761750917)

All apps by Arbuz Group, TOO: https://appshunter.io/developer/1473913344

## Related topics

[arbuz](https://appshunter.io/ios/topics/arbuz)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*