# Arcade Live — user reviews > 69 indexed App Store user reviews of Arcade Live by Arcade Live (IAP), rated 3.60/5 from 11 ratings. - Source: https://appshunter.io/ios/app/arcade-live/id6471450155/reviews - App overview in markdown: https://appshunter.io/ios/app/arcade-live/id6471450155.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 3 ## What do users think of Arcade Live? Overall sentiment: mixed **Pros** - 🎮 Real live claw machines and arcade games - 🏆 Legitimate prizes with fast shipping - 💰 Good value for tokens purchased - 📱 Easy-to-use app interface - 🎯 Skill-based gameplay mechanics - 🏠 Play arcade games from home - 🎁 Wide variety of prize selection **Cons** - 😤 Extremely poor customer support response - 💸 High shipping costs and minimum ticket requirements - 🎰 Games appear rigged or unfairly weighted - 🐛 Frequent camera and technical failures - ❌ Account access and login issues - 🚫 Claw drops items mid-retrieval consistently - ⏱️ Long delays for prize delivery and reimbursement - 🔄 Coins/credits not credited after purchase - 😞 Unresponsive support team for disputes **Commonly reported bugs** - Camera is down error preventing gameplay - Login loops - immediate logout after login - Blank/grey screens during gameplay - Unable to purchase credits - Won prizes not credited to account - App freezes and crashes - Claw mechanics malfunction - drops items - Coins taken without game access - Account lockouts and access denial **Most requested features** - Free daily login rewards or free play coins - Free practice claw machine mode - Lower or free shipping options - Reduced minimum ticket thresholds for redemption - Better camera angles and lighting - Multiple customer support contact methods ## Newest reviews (10 of 69) ### 4/5 — Shipping Yoda pop figure 2 did not receive tracking can you help me *2026-08-08, version 2.1.26* Arcadelive Try To Contact you on my shipping Got 2 yoda pop 2 figures did not receive tracking code can you help me try contact you but did not gets response Also Keep Up Good Work On App Hope app becomes number one in history wish best Experience ### 2/5 — Won’t let me play games *2026-07-03, version 2.1.25* Hi I commented on your tik tok about this problem I think it’s because I’m using an iPad but it keeps showing me a loading screen and steals my points is there any way to fix this! ### 3/5 — uh *2025-11-27, version 1.3.5* I literally cannot log in at all (iOS/ipad) ### 4/5 — Love playing arcade machines *2025-03-07, version 1.3.3* The one downside is that they don’t have a free play practice claw machine. ### 2/5 — Arcadelive do you hate me *2025-02-10, version 1.3.3* Do you hate me for some reason wait I did and staff haven’t responded I know you hate me I just don’t know why ### 5/5 — Awesome app until… *2024-09-23* I just started playing this app about a month ago and since I started playing I’ve spent a few hundred dollars on the app playing ticket redemption games. I didn’t have to spend as much money as I did but I really enjoy playing ticket redemption games and where I live the nearest arcade is about 25 miles away which isn’t far but I’m 43 years old now and don’t like going to Dave and Busters in New Orleans so when I first started playing this app I thought to myself this is awesome. Well after winning over 8 million tickets and then I redeemed a 50 dollar door dash gift card which I got and used already I played some more and won more tickets. So I redeemed an indoor grill,two 200 dollar visa gift cards and a couple other things that I’m waiting to be delivered. I decided to play some more because I guess I’m addicted to the games but at least I’m getting better at them. The last few times I’ve tried playing the app it only lets me play the big ticket claw machines that always drops the ticket rings after it picks it up but that’s all part of the fun of playing arcade machines and I still got back up to 4 million tickets and played the last of my credits so I went to try and buy more credits but all of a sudden I can’t buy any more credits. I uninstalled the app and deleted it then downloaded and reinstalled it still can’t buy any more credits. So I went ahead and redeemed as many tickets as I could and now I’m going to delete the app. It was fun while it lasted. Back to the Clawee and Claw Crazy apps. I’ve been playing both of those apps for a couple years and haven’t had any problems with them. I might check back with arcade live later down the line. **Developer response:** Hi there Gdog, thank you for your review! We have been working on a number of tech updates and app enhancements over the past several weeks. We apologize for any issues during times you've been trying to play, but we hope to see you back as upgrades to our user interface and game play features continue to get better. Any issues please reach out to Sprocket@GearedForFun.com ### 2/5 — Not enough free plays *2024-08-05, version 1.2.4* Usually other apps give you free coins or play each day you sign in but this one gives you enough for a couple games when you initially sign up and thats it. Other than that its pretty okay. A real crane game is 100x more fun but this passes the time ### 1/5 — Doesn’t work *2024-08-03, version 1.2.4* Downloaded the app and none of the cameras work ### 5/5 — Heaven for an Arcade Junkie *2024-07-31, version 1.2.4* If you love arcades, Arcade Live is your app- plain and simple. There’s nothing else out there like it that even comes close in my estimation. It almost feels like you are there playing on the floor. The games and interface are easy to play- the app is very well done. And the best part are the prizes…anything and everything for everyone. I have personally already won a PlayStation 5 and a grill- both arrived with super fast shipping! Get this app. You won’t be disappointed! ### 1/5 — thiefs coins lost *2024-07-30, version 1.2.4* just keep getting CAMERA IS DOWN Sorry, you can not play this game at the moment. Please try again later. ## Most critical reviews (10 lowest-rated) ### 1/5 — Tokens *2026-06-17, version 2.1.23* I would play one game and I wouldn’t have any tokens left like I would have 24 I would play one game and then not have any tokens. This would be such a better app if I didn’t do that. ### 1/5 — Unbelievable *2026-03-04, version 2.1.13* So I’ve been playing with Arcade Live for a while now and have spent quite a bit of money playing. It’s been nothing but one issue after another. I have to Beg and plead thru multiple emails to receive any gift card I purchase with points and the same goes for when the machines malfunction. Takes forever to be reimbursed. The latest issue is that they did this “update”. I had spent $50 on coins, and now for whatever reason, I can’t play any of the games. I’ve sent 4-5 emails and still nothing. I highly suggest finding another app to spend your money. Don’t waste it here. ### 1/5 — I was scammed, be careful *2026-02-11, version 2.1.13* I used to be a long time player of the arcade live app. Racked up tons of tickets overtime and in the beginning, received prizes when I won. One day I had a really lucky day and was able to win 4 prizes worth over $1000 and had them sent for shipping like normal. Then weeks went by turned to months they never came. I reached out to the support email, the only way to get in contact with someone, no response either. After about three months I still haven’t gotten a response back or my prizes delivered and now it appears I can’t even access my account which has over 2 million tickets on it. ### 1/5 — This game won’t let me log in *2026-02-02, version 1.3.5* Hello. You’re probably not gonna do anything about this, but I can’t log in at all. Every time I log in it logs me out after a split second. This is why I’m giving a 1 star review. If I would access the app, it would’ve been a 4 or 5 star. So disappointing. ### 1/5 — Terrible App *2025-05-01, version 1.3.5* I usually don’t leave reviews but please do NOT spend any money on this app. Thankfully I didn’t spend any. This app does not work. It let me play one machine and then every time since it has told me “Camera is down” for every single game on the website. I reached out to the support about the issue and the email they sent back didn’t clarify anything about the issue I reported! Don’t waste your time and definitely do NOT spend any money. ### 1/5 — first impressions *2025-01-09, version 1.3.1* thought it was a cool concept, played a claw machine a few times and got the 50k ticket roll by my last try, but didnt pay out. ### 1/5 — So disappointed *2024-12-01* The customer service team does not care about the customer. I have reached out to them no joke 15 times and they still have never reached back out. The games are great when you can play or when there not cheating you out of your prize or freezing up and taking your coins. Other then that I really do love to play the games ### 1/5 — Do not at all download *2024-08-11, version 1.2.4* First off it is a total scam the claws don’t pick up anything second all of the shipping costs money and you have to win 3 prizes ### 1/5 — Bad app *2024-08-06, version 1.2.4* I bought more credits and it never gave me the credits that I bought so it was a complete scam and wasted money ### 1/5 — Don’t get *2024-08-05, version 1.2.4* The claws don’t work at all. When you grab things it drops mid way to end so you can never win ## Most praised reviews (10 highest-rated) ### 5/5 — Love the app *2026-06-22, version 2.1.23* Just CANT get veilfcation codes but had app before 10/10 ### 5/5 — Underrated *2026-06-01, version 2.1.23* The spelling of everything alone… 5 stars :) ### 5/5 — Best Online Arcade! *2026-05-07, version 2.1.23* Arcade Live is our favorite online arcade! The prizes offered are top notch and always changing, plus they ship right from Amazon so delivery is quick! The machines are the same ones you’d see in any current arcade, from cranes to Wizard of Oz coin pushers. Machines are skill based and actually pay out - we’ve won 2 pairs of Meta Oakley glasses, a Turtlebox bluetooth speaker, and various other toys and plush. Make sure to take advantage of the signup bonus offer to get extra credits on your first purchase. ### 5/5 — Fun *2026-05-04, version 2.1.23* Fun game to play! ### 5/5 — Great app! *2026-02-18* This app is great! My daughter had so much fun and was so excited she could play claw machines online. She even won a switch her first time playing! ### 5/5 — Arcade Live I sorry for my behavior *2025-06-04, version 1.3.5* And accounts I made was big mistake I did was wrong of me and my behavior is bad of me to if you let me keep one account I promise I stop created accounts no more ### 5/5 — Now I know and love them *2024-12-12, version 1.3.1* Now I know how to reach customer service. I am absolutely loving this app. The games are really fun and now I can reach somebody if I need anything. Please try it out. You’ll love it just like I do. ### 5/5 — Arcade I’m sorry false emails *2024-11-18* And I promise I be good player and I main promise I stick to my original account and I understand you can respond and I try to delete them but deleted wasn’t working so I try again to delete them I’m sorry for more accounts I try to delete them if you give me permission ### 5/5 — Best arcade around *2024-10-05, version 1.2.6* By far my favorite arcade app. Real live claw machines and other arcade type games. I mostly play for tickets for real prizes…and awesome prizes to choose from. I have also played the plush toy claw games and the plush toys they shipped me were high quality plush toys. ### 5/5 — Awesome app *2024-10-01, version 1.2.6* I just started playing this app about a month ago and since I started playing I’ve spent a few hundred dollars on the app playing ticket redemption games. I didn’t have to spend as much money as I did but I really enjoy playing ticket redemption games and where I live the nearest arcade is about 25 miles away which isn’t far but I’m 43 years old now and don’t like going to Dave and Busters in New Orleans anymore. I definitely recommend this app to anyone who loves ticket redemption games. They’re always updating and working hard on getting all the bugs out of the app. I’m glad I found this app and I hope others will find the app and love it as much as I do. Thanks Sprocket and all of the arcade live team for bringing some joy into my life. The past few years have been not so good for me but at least now I have something I can do to take my mind off of things. Awesome app I definitely recommend this app to everyone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*