# Arccaptain — user reviews > 13 indexed App Store user reviews of Arccaptain by 深圳市劲擎创新科技有限公司, rated 1.60/5 from 23 ratings. - Source: https://appshunter.io/ios/app/arccaptain/id6670310582/reviews - App overview in markdown: https://appshunter.io/ios/app/arccaptain/id6670310582.md - Rating breakdown: 5★ 2 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 19 ## Most critical reviews (10 lowest-rated) ### 1/5 — Verification *2025-12-24* Good luck registering an account. I click “Get Verification Code” go through the authentication process, no code is produced. I’ve done this a dozen times now. I typed in a random number and it throws some error in Mandarin that I can translate. Hopefully the welder is better than their web tech. **Developer response:** Hi Josh, we deeply apologize for the frustrating experience with registration and the untranslated error messages. We take this very seriously and are actively improving our localization and system stability. Please reach out to us at support@arccaptain.com so we can look into your account and assist you in getting set up immediately. We’d love the opportunity to make this right! ### 1/5 — Garbage *2025-12-24* Cat even register. It gives you a stupid puzzle piece to move that won’t **Developer response:** Hi, we sincerely apologize for the frustration caused by the puzzle captcha verification during registration. We understand how annoying this can be, and we are working on optimizing this experience. Please reach out to us at support@arccaptain.com so our team can assist you directly with account setup. We really appreciate your patience as we work to improve this for you. ### 1/5 — Not in english and stuck in a loop *2025-11-24* I downloaded this to work with a TIG 205P Pro (2025). Can’t get past the create account screen. The ToS and Privacy are not in english. Where is the english version? **Developer response:** Hi, we sincerely apologize for the frustration while setting up the App for your TIG 205P Pro. We deeply regret the inconvenience caused by the untranslated Terms & Privacy Policy and the registration loop. We are actively updating these policy documents and fixing this issue. Please contact us at support@arccaptain.com so we can assist you with your account setup and help you get connected to your welder right away. ### 1/5 — App not working *2025-09-26* Cannot even open account. **Developer response:** Hi, we sincerely apologize for the inconvenience caused by not being able to open or create your account. We take this issue very seriously. Please reach out to us at support@arccaptain.com with details about the issue (or a screenshot if possible), and our team will help you set up your account right away. Thank you for your patience! ### 1/5 — WTH! *2025-09-04* Can’t get it to connect! Brand new CUT 55 MP and it won’t connect. **Developer response:** Hi, we sincerely apologize for the connection issues with your new CUT 55 MP. Please make sure Bluetooth and Location permissions are enabled on your phone and try restarting the machine and App. If it still won't connect, please reach out to us at support@arccaptain.com so our team can help troubleshoot and resolve this for you as soon as possible! ### 1/5 — Won’t work…. *2025-08-05* Tried to make an account and I can’t get past the stupid “puzzle” pics. **Developer response:** Hi, we sincerely apologize for the terrible experience and frustration caused by the puzzle verification. We have recently released a new version of the app with optimizations to improve this experience. We kindly invite you to update to the latest version and try again. If you still encounter any issues, please don't hesitate to reach out to us at support@arccaptain.com so we can assist you directly. Thank you for your patience! ### 1/5 — App won’t let you do anything *2025-06-21* The puzzle feature when you first open the app won’t let you do anything so I cannot open the **Developer response:** Hi, we deeply apologize for the frustration caused by the puzzle captcha when opening the app. We understand how annoying this issue is and are actively working to optimize this process. Please contact us at support@arccaptain.com so we can assist you directly with getting through the setup. We really appreciate your patience! ### 1/5 — Literally useless *2025-05-12* Bought the Bluetooth version Cut 55 Pro specifically for the app usage and I can’t even create an account. Constant error messages. Tried to circumvent that by registering online, NOPE. Will not allow me to log in. To verify anything, you have to complete a puzzle thing but it won’t even allow you to interact with it to complete the freaken thing. Tried logging in through Google accounts, same issue. Will not allow me to verify or login. So, the whole feature based aspect is useless without access to the app that is clearly not formatted for iOS usage. Not sure where all the people in reviews got their app verification from, but whatever version this is, is useless. Should have just bought the cheaper version without the app control had I known this would be what I’d have to deal with. **Developer response:** Hi, we are truly sorry for the extremely frustrating experience you’ve had with your Cut 55 Pro. We fully understand how disappointing it is after explicitly purchasing the Bluetooth version for the app features. Please be assured that we take your feedback very seriously, and our team is continuously updating and optimizing the app to fix these iOS compatibility and registration issues. We’d love to help resolve this for you right away—please reach out to us at support@arccaptain.com whenever you're convenient. Thank you so much for your patience as we work to make things right! ### 1/5 — Worthless *2025-05-02* Tried to register using the app and it would not give a verification code. Cannot register through the app or the website…. Why? **Developer response:** Hi, we sincerely apologize for the bad experience and frustration caused by not receiving the verification code. We have recently released a new version of the app with improvements to our verification system. We kindly invite you to update to the latest version and try again. If you still encounter any issues, please reach out to us at support@arccaptain.com so we can assist you with your registration directly. Thank you for your patience! ### 1/5 — Junk *2025-03-23* Downloaded the app to use with my welding machine, attempted to register but couldn’t. My chosen password was 9 characters (letters, numbers and symbols), the app tells me that the password must be 6 characters (letters and numbers). So chose a different password without the use of symbols. Then the app said something in Chinese. I have no idea what it said as I don’t read/write/speak Chinese. App is useless to me in its current state. **Developer response:** Hi, we deeply apologize for the frustrating registration experience, especially regarding the password restriction and untranslated Chinese error messages. We take this feedback very seriously. Our team is continuously updating and optimizing the app to improve localization and account setup. Please reach out to us at support@arccaptain.com so we can assist you directly with creating your account. Thank you for your patience! ## Most praised reviews (3 highest-rated) ### 5/5 — App works as advertised *2026-05-04* I recently bought the 205 mp and I was able to use the app just fine with it. I am unsure why this app has so many poor ratings. It works great! Keep the awesome work and keep crushing out the old greedy companies of the past! ### 5/5 — Easy use *2025-06-06* Easy use. Good to remote control. Digital. ### 4/5 — Works well enough *2025-09-06* I didn’t have any trouble logging in. It’s a pretty basic capability app. Hopefully it’ll get more capability but for now it’s worth using. **Developer response:** Hi, thank you so much for your feedback and support! We’ve recently released a new version with continuous improvements and feature updates. We’d love for you to update the app and try it out! If you run into any issues or have further suggestions, please feel free to reach out to us at support@arccaptain.com. Happy welding! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*