# Arizona Mobile ID — user reviews > 215 indexed App Store user reviews of Arizona Mobile ID by IDEMIA Group, rated 4.59/5 from 9,594 ratings. - Source: https://appshunter.io/ios/app/arizona-mobile-id/id1534795245/reviews - App overview in markdown: https://appshunter.io/ios/app/arizona-mobile-id/id1534795245.md - Rating breakdown: 5★ 8,115 · 4★ 561 · 3★ 96 · 2★ 66 · 1★ 757 ## What do users think of Arizona Mobile ID? Overall sentiment: neutral **Pros** - ✨ Convenient mobile ID - 🔒 Secure authentication - 💡 Innovative digital ID concept - 🚀 Easy setup process - 🤳 Useful for everyday identification **Cons** - 🐛 Camera issues with newer phones - 🤷‍♀ Limited acceptance by businesses - 📚 Confusing setup instructions - ⏱️ Lengthy verification process - 🔍 Difficult to find specific features **Commonly reported bugs** - Inability to scan ID on iPhone 14 Pro - Frequent crashes and login issues - Inconsistent performance across devices - Delayed updates to support new iOS versions **Most requested features** - Integration with Apple Wallet - Ability to add vehicle registration - Streamlined verification process - Improved compatibility with latest devices - Better guidance and tutorials ## Newest reviews (19 of 215) ### 2/5 — Difficult to verify *2026-03-02, version 2.5.23* After repeated attempts, I keep getting error messages and cannot get verified. Had it activated before I got a new phone but now it is a problem. ### 1/5 — Selfie *2026-02-20, version 2.5.23* I tried the selfie 20 times in a row and it didn’t work. Insanely frustrating ### 1/5 — Need physical ID for this *2026-02-15, version 2.5.23* This app is a joke. It makes you scan in your physical ID. Why can’t you log in using AZ MVD Now credentials to pull the data in? I downloaded this for the reason that I don’t have your physical ID. ### 1/5 — Trash *2026-02-13, version 2.5.23* Frequently fails to recognize Face ID log in. Useless tbh ### 1/5 — They have not made any effort to fix anything with this app in almost a full year. Shameful. *2026-02-05, version 2.5.23* Above Update: its been almost 2 years now. The state should not be allowed to do stuff like this. ### 1/5 — Worst app I have ever used *2026-02-03, version 2.5.23* For 4 years I have tried to get this stupid app to load my drivers license and it has never worked, I never have problems with iPhone or computer things and this is useless and a waste of time, every time there is an error code and no way to get help. Have never been this aggravated with any kind of tech stuff. Negative 5 stars ### 1/5 — Fix your app *2026-02-02, version 2.5.23* What’s the point of advertising this and it doesn’t work hasn’t work for the 1 1/2 years I’ve had it ### 1/5 — Doesn’t work *2026-01-28, version 2.5.23* Camera feature doesn’t work ### 1/5 — Scanning portion *2026-01-26, version 2.5.23* This has never worked for me me this app has only ever given me issues. Telling me I’m “having trouble?” Even when completing the tasks with the facial recognition, I’ve changed phones I’ve deleted the app and re downloaded, truly trash ### 1/5 — GOT NEW TRAVEL ID LICENSE *2026-01-22, version 2.5.23* can't up load it to the app even my child can't figure out how to get them to upload the new travel DRIVER LICENSE/ TRAVEL ID UP LOADED 😩🙁 ### 1/5 — Horrible *2026-01-12, version 2.5.23* If you want to try and get on this site on a computer it will bring you to a white screen and nothing else. If you try to use your phone and try to take the selfie part of the process over 5 times you still won’t be able to get logged on. Ridiculous. The state needs to put more work into this app please. I’m going nuts trying to get logged on. ### 1/5 — Garbage product *2025-12-30, version 2.5.23* This app sucks. Every time I’ve needed to use the mobile Id, the app crashes and has me go through the whole process of uploading my actual ID. I’ve gone through this process several times and have never been able to use this app when needed. ### 1/5 — Terrible setup of photo ID *2025-12-29, version 2.5.23* I’ve done other set ups of photo IDs before. This is the most frustrating one I have ever done. I’ve tried numerous times to connect the dots. It wants me to stretch my neck and head into impossible contortions. This is the worst app ever. ### 1/5 — Bad *2025-12-25, version 2.5.23* Fall all the time ### 1/5 — App is not working *2025-12-20, version 2.5.23* The app is going away because they are looking for a new provider ### 1/5 — Bad face recognition *2025-12-19, version 2.5.23* It don’t ever recognize my face and it be locking me out for 5 mins ### 1/5 — PLEASE FIX!!!! *2025-12-15, version 2.5.23* This has been going on for months now! This app will not let you take scan of the back of the ID because it goes black every time. Please fix this. Rather annoying ### 1/5 — Selfie Mode is broken *2025-12-08, version 2.5.23* Can be in a well lit room with plain background and the selfie mode constantly fails. No good way to contact support without clicking through 100 links. What a horrible app and programming. ### 1/5 — They have not made any effort to fix anything with this app in almost a full year. Shameful. *2025-11-25, version 2.5.23* Above ## Most critical reviews (10 lowest-rated) ### 1/5 — I’m already enrolled *2026-03-30, version 2.5.23* App now wants me enroll. I already enrolled before. When I put my number in, it won’t let me hit continue. I can’t find any other way to login. The app is now worthless. ### 1/5 — Impossible to take selfie *2026-03-25, version 2.5.23* I tried three times to line up the lines with my nose to take the selfie and all three times it was impossible to do. Stupid. I gave up. ### 1/5 — Won’t work when you actually need it *2026-03-23, version 2.5.23* First off, it took at least 5 attempts downloading and deleting the app over and over again to be able to proceed with adding my ID. Then, took several attempts over 2 days to just add my ID. Finally added it and never really used the app other than to show my friends. The only time I truly need it, the app logged me out and I had to re-start the process. Just like when I first downloaded the app, I was never able to even add my ID. ### 1/5 — Muy mala app *2026-03-20, version 2.5.23* Siempre batallando con esta app,no funciona bien y no me deja entrar. ### 1/5 — Doesn’t work properly *2026-03-07, version 2.5.23* WON’T EVEN ALLOW ME TO USE THE CAMERA TO GET A PICTURE OF MY ID! Just shows a black screen. ### 1/5 — Trash App *2026-02-27, version 2.5.23* Everytime I go to use the app, it wants me to use my face. Then it locks me out. This app is trash. Give me an option to not use the useless face login. ### 1/5 — Buggy and unreliable *2026-02-25, version 2.5.23* App crashes my iphone while photographing id and again while trying to take my photo. ### 1/5 — Doesn’t get past orange FRONT OF ID page. Simply doesn’t work. *2026-02-24, version 2.5.23* Great concept, poor execution. App has access to camera, yet can’t scan ID to enter. ### 1/5 — Not Working ! *2026-02-23, version 2.5.23* The app won’t allow me to sign up. It has camera access but still will not open the camera and instead shows a black screen with an orange border to align the ID up. But won’t show anything? ### 1/5 — Waste of Time *2026-02-22, version 2.5.23* Horrible engineering of an app ## Most praised reviews (10 highest-rated) ### 5/5 — Very convenient *2026-03-12, version 2.5.23* Excellent APP. ### 5/5 — Convenient *2025-04-14, version 2.5.23* I love it ### 5/5 — Speedy and helpful. *2024-12-19, version 2.5.21* I love this app. It is so much quicker and easier than prying my license out of my wallet. Highly recommended ### 5/5 — The best idea ever *2024-11-20, version 2.5.19* Progress has made its way, this needs to be accepted everywhere ### 5/5 — ADHD dream come true *2024-11-20, version 2.5.19* get this, forgetful people. you can use it with the cops. you can use it at the bar. you can legally drive w nothing but ur phone. freedom ### 5/5 — Great *2024-11-18, version 2.5.19* Great app and so hepp full love it love it ### 5/5 — Richard *2024-11-18, version 2.5.19* Great ### 5/5 — I love *2024-11-16, version 2.5.19* This application is very nice for me ### 5/5 — User-friendly *2024-11-16, version 2.5.19* Love the ease the conveniency of having your ID on hand at all times. The privacy and security features offer instant security into the app. ### 5/5 — App *2024-11-15, version 2.5.19* Very useful app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*