# Arizona Public Service — user reviews > 223 indexed App Store user reviews of Arizona Public Service by Arizona Public Service, rated 4.80/5 from 39,083 ratings. - Source: https://appshunter.io/ios/app/arizona-public-service/id1102551322/reviews - App overview in markdown: https://appshunter.io/ios/app/arizona-public-service/id1102551322.md - Rating breakdown: 5★ 34,723 · 4★ 2,030 · 3★ 709 · 2★ 250 · 1★ 1,371 ## What do users think of Arizona Public Service? Overall sentiment: neutral **Pros** - 👍 Excellent customer service - 👍 Convenient and easy to use - 🚀 Easy and super convenient - 🔒 Great fraud protection **Cons** - 🐛 Slow and glitchy - 🐛 Fails to update without a reason - 🐛 Unable to log in or view usage data - 🐛 Payments not working properly - 🐛 Incomplete or missing features **Commonly reported bugs** - Login issues and unable to access account - Payments redirected to external site with issues - Frequent crashes and app not functioning properly - Inconsistent or missing data in the app **Most requested features** - Display outage information in the app - Allow scheduling payments on the due date - Improve payment options and save payment info - Provide more detailed usage data and history ## Newest reviews (10 of 223) ### 3/5 — Billing information *2026-08-05, version 4.0.13* Why did you delete my billing information? It’s always been stored for ease of payment. Thanks for making me pay you more difficult. ### 3/5 — Bill Statement *2026-08-05, version 4.0.13* I received my monthly bill but I can’t access my statement. So they apparently expect me to pay them without seeing my statement. I DON’T THINK SO!!!! ### 4/5 — Payment Account Details *2026-07-31, version 4.0.13* My bank account details continue to be deleted from the app after I add them. I don’t want to pay the extra fees associated with paying via a card so adding bank account numerous times is annoying. ### 1/5 — Won’t flip to landscape *2026-07-02, version 4.0.13* Won’t flip to landscape ### 1/5 — Past due amount *2026-06-07, version 4.0.13* Why do I have to re-enter my bank information every 6 months, this is stupid. I almost defaulted on my payment because of this nonsense policy. ### 1/5 — Greedy *2026-06-04, version 4.0.13* Greedy greedy greedy greedy ### 1/5 — Monopoly *2026-05-29, version 4.0.13* Way to expensive ### 5/5 — Great company *2026-05-28, version 4.0.13* Excellent service especially when we had a power outage they were fast to get it fixed billing is always timely and convenient thank you!! ### 1/5 — Bank account *2026-05-21, version 4.0.13* When I put my bank account into the system, I do not want to have to re-enter all of that every six months! In addition, I just saw the little button that said save this for six months. So next month, I’ll probably have to do the whole thing over again find the section that has to do with my bank account. I just wanna go in there and pay my and get out. I don’t wanna sit there and put my information in over and over and over again. So if you wanna get paid stop making it so hard!!!!!! ### 5/5 — Bank account *2026-05-21, version 4.0.13* When I put my bank account into the system, I do not want to have to re-enter all of that every six months! In addition, I just saw the little button that said save this for six months. So next month, I’ll probably have to do the whole thing over again find the section that has to do with my bank account. I just wanna go in there and pay my and get out. I don’t wanna sit there and put my information in over and over and over again. So if you wanna get paid stop making it so hard!!!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor service *2026-08-24, version 4.0.16* I hate APS ### 1/5 — Should be illegal *2026-08-21, version 4.0.15* When you give a monopoly to a state owned industry, they will inevitably take advantage of the consumer ### 1/5 — The worst electric company *2026-08-20, version 4.0.15* They are the worst one I’ve used ever ### 1/5 — Every Update Kicks You Out *2026-08-11, version 4.0.15* Every time you do an update on the app it kicks you out of facial recognition and then you try logging back in and the app is stuck frozen. No problem logging in via the website but you just can’t seem to grasp how to operate an app! Unreal! ### 1/5 — Never ending rate increases *2026-08-08, version 4.0.13* I’d give this company zero stars if I could. Absolute corporate greed. ### 1/5 — The worst *2026-07-18, version 4.0.13* This website is the absolute worst. I cannot begin to tell you how many times I have to reset my password. It’s absolutely insane. ### 1/5 — Make payment it comes out days later *2026-07-17, version 4.0.13* Horrible way to do business. You make a payment it should come out when you make it , not days later ### 1/5 — Bill is very high *2026-07-13, version 4.0.13* Bill jumped up an extra $331 dollars, very high and need help in learning how to save because of heat increase and unit working hard to maintain coolness ### 1/5 — I’m being robbed!! *2026-07-09, version 4.0.13* These rates are outrageous!!!!! ### 1/5 — APS is a monopoly!!! *2026-07-07, version 4.0.13* I wish we had options or we could use srp , APS is a cruel company that is going to make energy almost impossible to afford . ## Most praised reviews (10 highest-rated) ### 5/5 — Convenient *2026-08-19, version 4.0.15* Great app to have to pay your bill on. WWMIB if the account stays logged in and has push notifications for bill ready and due date. ### 5/5 — Why *2026-08-14, version 4.0.15* Does my log in expire & require new pin setup every log in ### 5/5 — Electric bill *2026-08-11, version 4.0.15* Excellent ### 5/5 — Excellent experience using the APS App *2026-08-03, version 4.0.13* Thank you for establishing this app. It is much better, in my opinion, than calling the payment in. ### 5/5 — Thank you *2026-07-30, version 4.0.13* The best customer service ever. Thank you. ### 5/5 — Not cheap, but… *2026-07-27, version 4.0.13* I do very much appreciate how APS customer service tries to work with their customers. ### 5/5 — Easy to use *2026-07-16, version 4.0.13* So easy to set payments thanks for this app ### 5/5 — Great reliable service *2026-07-03, version 4.0.13* We love APS for their reliable service throughout the year! And the website makes payment very easy . ### 5/5 — Easy pay *2026-06-19, version 4.0.13* I love the app! It notifies me when my bill is ready..even reminds me if i forget.. but i love how its just a simple couple clicks and boom my bill is paid! ### 5/5 — Bill *2026-06-16, version 4.0.13* Great --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*