# Arkan: Dawn of Knights — user reviews > 31 indexed App Store user reviews of Arkan by Babil Games, rated 4.20/5 from 78 ratings. - Source: https://appshunter.io/ios/app/arkan-dawn-of-knights/id1665555853/reviews - App overview in markdown: https://appshunter.io/ios/app/arkan-dawn-of-knights/id1665555853.md - Rating breakdown: 5★ 56 · 4★ 6 · 3★ 3 · 2★ 5 · 1★ 8 ## Newest reviews (11 of 31) ### 2/5 — Bad update *2023-04-29* Like the game, last update won’t let you upgrade buildings. Entire alliance is having issues. Developers just sending canned responses and not fixing the issues after weeks. **Developer response:** My friend, sorry for the inconvenience. To assist you in checking the problem, please contact us directly from settings> contact us. Furthermore, we will never ignore any problem encountered by any player in the game, as we are here to help and serve you. ### 3/5 — Unoriginal, lots of glitches *2023-04-26* I was excited to see a new copycat game of Puzzles and Survival, and had hopes it wasn’t overrun by people dropping $100/day on it. It wasn’t yet, thankfully. It was a good game until I ran into a bunch of glitches and had a bad experience with support. The game has always had minor glitches, but I was able to get past them. With the latest big update though I lost the ability to upgrade buildings. If you can’t upgrade buildings, you can’t advance in the game. I waited a couple of days until another update, but it still wasn’t fixed. I raised support through the app about it and it was not a good experience. They told me to delete and reinstall the game, I did, and still had the same issue. They tried telling me that I didn’t have the latest version installed when there wasn’t an update available in the App Store - and showed screenshots to prove so. They completely ignored my messages and came back to say the team is “working on it”, but did not give me a timeline. They won’t give me a refund on what I’ve spent on the game because I’ve “already benefited from it” - I did, but no longer do because of these issues. Between this ongoing glitch and the gaslighting support threw at me, the game has totally been ruined. I’ll never download a game by Babil ever again. **Developer response:** Hello, We're sorry for your dissatisfaction and the bad experience you had with our support team. We assure you that we have a top-notch team working around the clock to provide you with the best gaming experience possible, and they will gladly help you through any difficulties you could face in the game. We assure you that we are trying as a team to provide you with alternative solutions that might help you. If you encounter a technical issue, it will take time to be resolved, and we cannot give you a time frame for this, but we can assure you that we did not neglect any issue and are working hard to address any problem in our game. Keep in mind that our game is still in its early stages, and many enhancements will be implemented in our upcoming updates. Also, we're working on big improvements that will be helpful for our beloved players. And we are all ears to any feedback or suggestions you would find beneficial for our game. ### 2/5 — Update just nuked it *2023-04-21* Some fun gameplay but they just pushed an update that makes the game way more p2w. Building and upgrading your castle & support buildings now requires premium currency. Even changing your avatar has a cost. Some diamonds can be earned through gameplay but this update makes the f2p game way slower & handicapped vs paying opponents. **Developer response:** We're sorry for your dissatisfaction! We value your feedback, and the purpose of our updates is to make our beloved players happy and satisfied. Please contact our support team via in-game messages and provide them with your notes regarding the new update so they can help. Still, we have many more features and remarkable things ahead. ### 2/5 — Too many drops especially in long battles. *2023-04-05* Decently fun to play but I CANNOT STAND ALL THE GAME DROPS BC ITS CONSTANT. Cant count how many times ive been dropped after a 20 min battle on here. Dont get why it hasnt been addressed yet bc i see most other reviews are just like mine. FIX THE GD DROPS!!!!!!!!!!!!! **Developer response:** Thank you for your feedback. We apologize for your dissatisfaction; please contact the support team to provide more details about your feedback; our team will be grateful if you contact them and provide them with all of your suggestions and notes; we are constantly working to improve our game. ### 2/5 — Great premise; very glitchy *2023-03-12* Love the idea, but the game has a recursive code issue that won’t let me continue playing. Can’t email developers for help because I can’t access my account info. The whole screen freezes every time I open it. Would love to play the game further. **Developer response:** We're sorry to hear you're having difficulties playing the game. Please note that we're constantly striving to enhance our game and ensure our support team is always available to help you, so please don't hesitate to contact them at: legendofpuzzleverse@babilgames.com. Also, provide them with a detailed description of your problem, including screenshots, your session ID (if available), your in-game name, server number, device type, and operating system version, so they can review your case and surely will do their best to help you overcome this problem. ### 3/5 — Not as good as puzzle and conquest *2023-03-09, version 1.2.26* Do not spend money on this game. Half the time it does not work and you are out of money. Ask too much to get something using your own diamonds. Research of an alliance tech ? Takes almost a day??? Cannot give because everything is waiting to research, so cannot grow. Cannot port to another server if you do not like the one you are on. Graphics are cool and the set up is cool. Just DEVS being greedy to get your money, with nothing in return, claiming “it is a new game with bugs”. Even though you send them proof of what you have spent, pictures and videos. Better to go to puzzles and conquest or even puzzles and survival. Way better and not so greedy with your money. FTP? Not gonna happen if you want to grow. Sad really, it could be a great game. **Developer response:** Thanks for the feedback. Keep in mind that you can level up without making any purchases; this is a skill-based game that relies on your own effort, as there are many events and tasks that can help you advance in the game. Also, we apologize, as the feature of porting from one server to another isn't available in the game. Furthermore, we guarantee that we will never ignore any player's inquiries or problems because we are always striving to provide the best gaming experience possible. We sincerely hope you will give our game another chance; we are confident you will find it exceptional. image.png ### 3/5 — Like all the others *2023-03-07* Cool game, fun graphics but like all the other games of the genre, you hit a wall after a few stages where you have two choices, pay to get better heroes or grind the heck out of it. **Developer response:** Thanks for the feedback. We're sorry you weren't satisfied with our game. Keep in mind that you can level up without making any purchases; this is a skill-based game that relies on your own effort, as many events and tasks can help you advance in the game. We sincerely hope you will give our game another chance. We are confident you will be able to find it exceptional. ### 2/5 — Long tutorial *2023-03-05* The game looks nice and polished, but on the initial 10 minutes I just clicked where I was told to without actually playing the game. I understand that the features needs to be explained, however it can be better integrated to allow the player to actually experience the gameplay for themselves. **Developer response:** Thank you, we appreciate your feedback; if you have any questions or need assistance, please contact our support team; they are always ready to assist you. We hope you continue to enjoy our game and give us the highest possible rating🌹 ### 3/5 — ITALIAN LANGUAGE *2023-02-28* Introducete la lingua Italiana. Questo gioco diventerá il nuovo empire & puzzle. **Developer response:** Rest assured because the Italian language is in our plan, and it will be added soon, so please stay up to date on the latest information about our game: https://discord.com/invite/N5aAKJuVQv ### 4/5 — It’s ok *2023-02-20* Cool game but it freezes a lot and I have to restart the app. **Developer response:** We're sorry to hear you're having difficulties. Don't worry; we're constantly striving to enhance our game and ensure our support team is always available to help you, so please contact them at legendofpuzzleverse@babilgames.com. Also, provide them with a detailed description of your problem, including screenshots, your session ID (if available), device type, and operating system version, so that they can review your case and provide the proper help immediately. ### 3/5 — Russian language please *2023-02-19* Нет русского языка, навязчивый донат 🍩 **Developer response:** We're excited to announce that we're planning to add more languages to our games; please check out the following link to stay up-to-date on the latest information about our game: HTTP://discord.com/invite/N5aAKJuVQv Regarding the donation, please contact our support team and provide them with more details about your concern, as they will help you immediately. ## Most critical reviews (10 lowest-rated) ### 1/5 — اخطاء واحد *2024-05-10* ألعبه فااشله لابعد حد كل يوم مشكله ونهجم بالجيش و يختفي ونكلم الدعم يصرفونا ولا في تجاوب مغير تسليك ويقفلون عليك الدردشه **Developer response:** ثق بأن فريقنا متواجد على مدار الساعة لتقديم افضل الخدمات لكم، يرجى معاودة التواصل مجدداً وسيتم مساعدتك على اكمل وجه ، كما اننا نامل بأن تمهل اللعبة فرصة وتعيد التقييم 5 نجوم ### 1/5 — Stürzt ständig ab *2024-03-19* Siehe oben **Developer response:** Please contact our support team and provide them with the details inside the game. They will surely help you. We hope to be satisfied with our service and might have a 5-star rating in the future. ### 1/5 — Worst Customer Support Ever *2024-01-22* I play game on iPad, 9 days ago there was an in game update, since then my main account will Not connect to the game server. When I download game on my iPhone , game connects to lvl 1 new game, but will Not switch to my main account. This tells me since it will connect to lvl 1 new game but Not my main account , it’s problem w the game server. It has NOTHING to do on my end! My WiFi is fine! I have other games that have updated since this games fiasco and I have NO issues connecting to my other games servers after updates. Puzzles support has me sending them irrelevant information that has nothing to do w their server problem ! Going round in circles w support asking me to send info I had already sent! I sent them my game account info and my device info, they have everything they need to fix my game , and they absolutely refuse to see what the issue is w their server l after 5 days I have no more patience left w this customer support . For the last time: Fix your server issue so my main account will connect or delete all my information, my account and my castle off the game map! 1 star only so I could write this, otherwise no stars at all. I will NEVER again download a Babil game! Support claims it’s my “RAM”; however when I download game on an iPad that has NOTHING on it it connects to lvl 1 new game but will NOT switch to my main account and will NOT connect! **Developer response:** We're sorry to hear your experience was less than excellent. If you'd like to talk more about your experience, please contact us at legendofpuzzleverse@babilgames.com. ### 1/5 — Worst Customer Support Ever *2024-01-19* I play game on iPad, 8 days ago there was an in game update, since then my main account will Not connect to the game server. When I download game on my iPhone , game connects to lvl 1 new game, but will Not switch to my main account. This tells me since it will connect to lvl 1 new game but Not my main account , it’s problem w the game server. It has NOTHING to do on my end! My WiFi is fine! I have other games that have updated since this games fiasco and I have NO issues connecting to my other games servers after updates. Puzzles support has me sending them irrelevant information that has nothing to do w their server problem ! Going round in circles w support asking me to send info I had already sent! I sent them my game account info and my device info, they have everything they need to fix my game , and they absolutely refuse to see what the issue is w their server l after 5 days I have no more patience left w this customer support . For the last time: Fix your server issue so my main account will connect or delete all my information, my account and my castle off the game map! 1 star only so I could write this, otherwise no stars at all. I will NEVER again download a Babil game! Support claims it’s my “RAM”; however when I download game on an iPad that has NOTHING on it it connects to lvl 1 new game but will NOT switch to my main account and will NOT connect! ### 1/5 — Worst Customer Support Ever *2024-01-16* I play game on iPad, 5 days ago there was an in game update, since then my main account will Not connect to the game server. When I download game on my iPhone , game connects to lvl 1 new game, but will Not switch to my main account. This tells me since it will connect to lvl 1 new game but Not my main account , it’s problem w the game server. It has NOTHING to do on my end! My WiFi is fine! I have other games that have updated since this games fiasco and I have NO issues connecting to my other games servers after updates. Puzzles support has me sending them irrelevant information that has nothing to do w their server problem ! Going round in circles w support asking me to send info I had already sent! I sent them my game account info and my device info, they have everything they need to fix my game , and they absolutely refuse to see what the issue is w their server l after 5 days I have no more patience left w this customer support . For the last time: Fix your server issue so my main account will connect or delete all my information, my account and my castle off the game map! 1 star only so I could write this, otherwise no stars at all ### 1/5 — Upgrade *2023-05-13* Shame you don’t fix your problems can’t upgrade since your last upgrade queues are saying full. I brought the second one as well. Don’t t seem to care send ticket not very good assistant **Developer response:** We apologize for the inconvenience, please stay in contact with our support team and provide them with the details inside the game and they surely won't hesitate to help you. ### 1/5 — Company won’t delete account *2023-04-28* This game is fun but beware. If you want to get anywhere you’ll have to spend money. Then when you’ve played and spent enough and request to have your account and information deleted they’ll tell you it takes MONTHS to do it and will require you to send in receipts of purchase among other things. I liked the game but it was not worth the hoops this company Babel Games will make you jump through. **Developer response:** We apologize for having such a negative experience; Our game is free to play, and purchasing is optional, as you can level up and enjoy it with your friends without paying. Losing one of our players is unfortunate, but you always have the right to delete all personal data recorded from the game. However, this process needs a certain amount of time and Accuracy; hoping it's understandable from your side. As all players' satisfaction is our top priority, we will always go to any length for your benefit. ### 1/5 — (!) *2023-03-28* 1-العبه توجد فيها اخطا كبيره > وكثيره > منهم حرب العرش السيرفر فقد الجيش بدون حرب > رناس خذو القصر والقصر كان بستلام تحالف ثاني بدون فوز او خساره او تقرير ٢- سو اداره عدم التجاوب >عدم اخذ الموضوع بعين الاعتبار >اربع ايام والسيرفر جيشه معلق بالقصر >تتواصل معا الدعم ما يفيدك ب اجابه واضحه ! ٣- تشارك ب فعاليه وتجيب مركز و الجوايز ما تجيك ! تمت المشاركه ب فعاليتين ولم اخذ الجوايز .؟ ٤- ما انصح ب العبه اخطا +قلتشات + سو اداره += تشتري حزمه بدون حزمه هذا كله بلعبه ؟ غير منطقي👎🏻 **Developer response:** نأسف لاستيائك صديقي وعدم رضاك! نود إعلامك بأن موضوع القصر يتم العمل على حله فهو بين أيدي الفريق المختص ولن نتجاهله إطلاقاً. أما بخصوص مكافآت الفعاليات والشراء فيرجى منك تزويد فريق الدعم بتفاصيل أكثر حول الموضوع ليتم التحقق من الأمر ومساعدتك على أكمل وجه. تأكد بأننا لا يمكن أن نتجاهل أي مشكلة يواجهها أي من لاعبينا ونعمل على مدار الساعة من أجل توفير بيئة لعب سليمة وخالية من أي مشكلة. نتمنى منك أن تمهلها الفرصة وبإذن الله ستعجبك أكثر وتعيد تقييمنا للأفضل. 🌹 ### 1/5 — Do NOT PLAY! Zero star’s if I could ….. *2023-03-09* The worst customer service ever !! I spent money and never received my rewards Feb 27 2023 - Event type - most powerful lord event - ranked 21 on the server. , reached min points needed . No rewards received- customer service gave me a general reply then has ignored all contact since . Don’t waste your. Money or time .. **Developer response:** We are sorry to hear about your unfortunate experience! That was truly not our attention. We really appreciate your honesty and feedback. We would love to know more about how we can change that. Please contact our support team (settings>contact us), and they will do their best to provide full assistance. ### 2/5 — Walking before running *2023-05-06* I loved the game play at first, but the longer I played the frustrated I became, it seems to me as if the developers had a great idea but rushed its release before the game was ready. There are very few players and it only seems to be getting worse by the day. When you run into issues the support team is weak at best…I probably won’t give this developer another chance at my money. **Developer response:** We're sorry for your bad experience with our game, as we understand your point of view. We assure you that we have a top-notch team working around the clock to provide you with the best gaming experience possible. If any player reports any issue to our support team, it won't be neglected, but it may take time to be fixed, according to the problem type itself. Hope to give our game a chance; as all players' satisfaction is our top priority, we will always go to any length for your benefit. if you need any help please contact our support team and the will assist you ## Most praised reviews (10 highest-rated) ### 5/5 — ❤️ *2025-07-03* ❤️ **Developer response:** 🥰 ### 5/5 — Cartoon and game *2024-01-19* Try adding cartoon and game characters to legends of the puzzles the new level 1000omegazzzzzzzzzzzzzzzzzzzz ### 5/5 — Excellent potentiel *2023-05-21* Excellent jeu, je l’adore, les graphismes sont plus sympas que d’autres du même genre. On aimerait plus d’éléments PVP, à venir? **Developer response:** Thank you for the awesome review! We're working hard to bring the best gaming experience possible, and many remarkable things are coming soon. Stay Tuned! ### 5/5 — Interessant *2023-02-28* Das ist mal was Neues, die Mischung gefällt mir. Ich mag die Match Kampfaktion mit den Helden und die RPG Elemente. Dass dann noch ein vollwertiges Strategiespiel dranhängt finde ich großartig. Auf der Karte könnte noch bisschen mehr los sein, aber das Spiel ist ja noch relativ neu. **Developer response:** Thank you for the amazing 5-star review! We're thrilled to hear that you're enjoying the game. Your support means the world to us, and we can't wait to continue providing you with an awesome gaming experience. Game on ### 5/5 — Besttt gamee everrr *2023-02-24* Best game ever, super fun and competitive **Developer response:** Thank you for the awesome 5-star review! We're thrilled to hear you're enjoying our game ### 5/5 — Fantastico *2023-02-23* Bellissimo mix di puzzle e strategia. Grafiche top. C’è ancora un po’ di bug fixing da fare, ma con il tempo diventerà uno dei migliori sul mercato! **Developer response:** Our team is delighted to hear such a fantastic review! Your feedback is essential, and we rely on hearing from our beloved players to ensure we're doing a great job. We'll go out of our way to provide you with the best gaming experience possible. Please contact our support team and provide them with more details regarding the bug you've mentioned. ### 5/5 — Добавьте русский язык! *2023-02-19* Очень красивая игра, начал играть и пока всё нравиться, продолжайте развивать её! Добавьте побольше языков и русский тоже пожалуйста 🙏 **Developer response:** Glad to hear your beautiful feedback. We're always working hard to improve our game to the best. Also, new languages will be added soon to the game, so keep an eye out for updates by checking the game news on our official discord channel at : https://discord.com/invite/N5aAKJuVQv ### 4/5 — Error *2023-04-06* I can’t use my resources chest, it keep showing me error 21…..Kindly help me to resolve this issue. **Developer response:** Please contact our support team (settings > contact us) and provide them with more details so they can check and solve it ASAP! We hope to be satisfied with our service and might have a 5-star rating in the future. ### 4/5 — Restarting 20x per day sucks *2023-03-19* Loving the game but the bugs are frustrating. **Developer response:** Thank you for sharing feedback. Could you please contact our support team by setting>contact us? We will do our best to assist you and learn more about the bugs you are facing in the game. ### 4/5 — Хорошо *2023-03-12* Добавьте русский язык. Игра отличается приятной графикой, что давно было необходимо играм такого типа. **Developer response:** Glad to hear your beautiful feedback. Rest assured; many languages will be added to our game soon. So stay tuned and check the latest updates about the game on our official discord channel at: https://discord.com/invite/N5aAKJuVQv --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*