# Arkansas Mobile ID — user reviews > 44 indexed App Store user reviews of Arkansas Mobile ID by IDEMIA Group, rated 2.70/5 from 75 ratings. - Source: https://appshunter.io/ios/app/arkansas-mobile-id/id6596562568/reviews - App overview in markdown: https://appshunter.io/ios/app/arkansas-mobile-id/id6596562568.md - Rating breakdown: 5★ 26 · 4★ 4 · 3★ 5 · 2★ 5 · 1★ 35 ## What do users think of Arkansas Mobile ID? Overall sentiment: neutral **Pros** - 👍 Easy setup - 🚀 Super easy to use - 🙌 Glad Arkansas has this now **Cons** - 🐛 Crashes frequently - 🤔 Doesn't integrate with Apple Wallet - 🤷‍♀️ Unclear if can be used anywhere ID is needed **Commonly reported bugs** - Force closes after setup - Requires phone reboot to open again **Most requested features** - Add ID to Apple Wallet - Allow access from lock screen - Officially state that physical ID is not needed ## Newest reviews (16 of 44) ### 3/5 — Scanner *2026-05-28* AR law enforcement needs just an app to where we can scan the DL and not have to have the mobile id app. Some of us have work phones and would put that app on our work phones. If you won’t make just a sole scanner app make it to where we can put the app on two devices for this issue. ### 3/5 — Lots of oppty to make better *2026-01-16* Why they didn’t let smart phone wallets do the heavy lifting, Idnk. The “way” is not to have your own app, but to use a centralized wallet like Apple Wallet. Why maintain separate wallets?? Would a guy carry his ID in one wallet, his credit card in another?? I understand they have applied for Apple Wallet future inclusion so that’s good news. I will switch over when that’s ready. My license tonight took 5 mins to complete - including verification. One big problem I ran into, isn’t the app, but the low quality of the physical license itself. Our licenses have blurry transparent coatings. I’ve noticed even taking a photo (not to do with this app), the license blurs badly on any camera. That part almost caused failure of doing this process for me. I solved it by pulling the phone back slightly and the app was able to sharpen the image. It will tell you if you pulled back too far or got too close, etc. Now we need to include our CHLs, our car registrations and insurance cards. THAT would be cool. ### 1/5 — Does not work *2025-12-31, version 4.19.3* I’ve tried uninstalling, installing, doing it multiple times, and it errors every time. Just does not work. ### 1/5 — Don’t bother *2025-11-20, version 4.19.3* Couldn’t get this to work and all the support could suggest is that it was a “bad install’”. It’s the app that’s bad. ### 1/5 — No ID picture *2025-09-24* I don’t see no high quality ID picture in there front and back should be visible and it should say on the top then it’s issued by state should be valid everywhere. Nobody should reject them. Please copy your Arizona ID app ### 1/5 — Not enough to be useful. *2025-09-18, version 4.19.3* No digital ID through Apple Wallet. No barcodes. Hardly useful at all. ### 1/5 — Does not work *2025-08-10* Started the verification process and cannot get past the “selfie” portion. The app keeps stating that “something went wrong, try again later” as I try to take the selfie. ### 1/5 — Infuriating app *2025-08-10, version 4.18.2* This has to be the most infuriating app ever produced for a state. Is a complete waste of time to attempt, for when it decides to take a picture of your id, you are met with a time out screen. ### 1/5 — Couldn’t use *2025-07-06, version 4.18.2* Verification camera quality is horrible and will not allow moving on ### 3/5 — Not Apple Wallet *2025-06-14, version 4.18.2* No bugs in the app; just not as clean as having my ID in the wallet app where it belongs. ### 1/5 — Doesn’t work *2025-04-23, version 4.18.2* Always says Blur or Too Far Away or Bad Framing ### 1/5 — app doesn’t work. *2025-04-23, version 4.18.2* I’ve tried to scan my license 15 times and it keeps on restarting me. Don’t waste your time. The app is bogus. ### 1/5 — No scannable barcode *2025-03-28* So I work as a gas station cashier, and we often get people in who forget their IDs, and under Arkansas law we have to scan everyone’s ID, regardless of age. I was hoping this app would provide the front and back cover of the ID so that we could scan it and it could be legally applicable, but this app only adds the information from the ID rather than having full digital copies of the front and back of your ID, making it non-applicable at our stores. Louisiana, Colorado, and other states have apps where you can scan the barcodes directly from the app, this feels like a misleading effort if this app cannot provide this essential basic of mobile ID apps, and this has earned its one star rating by falling below the expected standards provided by other mobile ID apps. This rating and review will be deleted once the app is updated to comply with expected standards. ### 1/5 — Can’t open *2025-03-06, version 4.17.4* Tried deleting and reinstalling. Tried rebooting phone. Won’t open. Crashes every time. ### 1/5 — Allows for setup *2025-03-05, version 4.17.4* Once set up it force closes and will not open correctly again, forcing the application to force shut and phone to power reboot ### 1/5 — Good idea, poor execution *2025-03-04, version 4.17.4* Why does this not integrate with Apple wallet? ## Most critical reviews (10 lowest-rated) ### 1/5 — App is a mess! *2026-06-20* I’ve tried six different times with two separate identifications to load this app and use it’s failed all six times. The customer service is useless as they don’t respond nor offer a solution to the failures of the application. If there was a zero star rating that be appropriate. Try again guys. ### 1/5 — Jump through hoops still doesn’t work *2026-05-30* Stupid. Gave them all the info, pictures accepted, got notification that license was activated then error message after error message. Tried on another phone and the Arkansas DFA deleted my application. Waste of tax payer time and money. ### 1/5 — Worst app ever *2026-05-28* Locked me out from taking picture of license making this inaccessible to every day users. It doesn’t provide a place to take picture when you are ready and positioned. Cannot advocate. Should not launch a terrible product before it’s ready. Another way that the government tramples its people in micro doses. ### 1/5 — Poor implementation *2026-05-06, version 4.19.3* Why this can’t integrate with Apple wallet is beyond me. Where is this even accepted? Is it just the airport? Truly a waste of storage ### 1/5 — Terrible app *2026-04-08, version 4.19.3* Have tried a half dozen times to get this app to work over a period of several weeks. Always comes back with an error code even though I’ve uploaded all my info correctly. Tried calling the support line, no answer of course. Deleted app and reloaded, that didn’t help any either. Piece of junk software. ### 1/5 — Absolutely Terrible *2026-04-02* Having to take a picture of your ID was an awful experience and then having to take a selfie in the app and then to have it error out over and over was just an absolutely terrible experience. Deleting the app until this is fixed. Please make this intergrate with Apple Wallet. ### 1/5 — Re-register on every open? Support nonexistent *2026-03-30* Registered once, then tried to open a week later…required reregister..again next time… It’s time intensive to do so photo captures of ID and face each time. Sometimes there is an error, so reach out to support, their answer? Ask questions about when the ID expires, then hang up on the call. Try chat, report the errors, same thing…just hang up on the chat 🙄 If you’re going to support AR, the figure it out Idema! ### 1/5 — Times out *2026-02-14, version 4.19.3* App gives me error that it timed out every time I try to upload my ID. Waste of time. ### 1/5 — App has alot of road of improvement *2026-02-03, version 4.19.3* App displays document id number on main screen which it does not need to display. Apple wallet is recommended way for the state of Arkansas. This app scares me on the apple App Store ### 1/5 — Error every time *2026-01-21, version 4.19.3* I have been trying to use this for weeks but keep getting error message ## Most praised reviews (10 highest-rated) ### 5/5 — Easy and practical *2025-08-27* Very easy to set up and use, and it is practical and beneficial to keep a digital copy of your ID. ### 5/5 — Fantastic *2025-06-27* I love the app and the layout. I do agree at wallet feature needs to be added ASAP. ### 5/5 — Great app *2025-03-06* GREAT APP…it would be nice if Arkansas was apart of the Apple wallet program. Sarah Sanders needs to make it happen. ### 5/5 — Easy *2025-03-04* Very happy Arkansas has this now. I don’t have to worry about leaving my license behind when I’m driving my car or when flying. ### 5/5 — I broke it *2025-03-04* I took pictures so good that the app crashes. ### 5/5 — Apple wallet *2025-03-04, version 4.17.4* It is neat but would be better if you can add to apple wallet. ### 5/5 — Thank you Arkansas! *2025-03-03* The process is so easy and simple! I was able to get my digital ID in seconds! Thank you Natural State for being so innovative! ### 5/5 — Works great *2025-03-03, version 4.17.4* Super easy setup ### 4/5 — Hard 4 *2025-04-11* Minus 1 star for not being able to mange the ID in Apple wallet. Should be easy to link the two. Almost all apps that have IDs are linked between the two. Oh well! Maybe next update then 5 stars! ### 4/5 — Apple Wallet *2025-03-04* I realize this app is probably the start of the process but we can we get Apple Wallet support already 😂. Apologies, but it’s a tad more convenient. Also, can I use this anywhere that a place would typically scan my ID? Or do business have to adopt a different scanner? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*