# ArkVPN: Standard Edition — user reviews > 1,182 indexed App Store user reviews of ArkVPN by Cloud Ark Technology, rated 3.80/5 from 196 ratings. - Source: https://appshunter.io/ios/app/arkvpn-standard-edition/id909977824/reviews - App overview in markdown: https://appshunter.io/ios/app/arkvpn-standard-edition/id909977824.md - Rating breakdown: 5★ 99 · 4★ 42 · 3★ 5 · 2★ 7 · 1★ 43 ## What do users think of ArkVPN? Overall sentiment: negative **Pros** - 🚀 Fast and reliable - 👍 Easy to use - 🔒 Secure connection - 💡 Generous free daily time **Cons** - 🐛 Frequent disconnections - 🔥 Stopped working in certain countries - 💸 Subscription issues and lack of refunds - 🕰️ Limited free time **Commonly reported bugs** - User authentication failures - Inability to restore purchases - Servers not responding **Most requested features** - More server locations - Ability to turn off auto-renewal - Improved customer support ## Newest reviews (15 of 1,182) ### 4/5 — Good App (with feedback) *2026-06-08, version 1.6.6* I have used this app for several years and it works well when I connect it. I don’t need VPN in many situations, so I don’t want or need to use the automatic connection (basically always on) feature. My feedback is that it seems like it would be a fairly easy revision to have an option to automatically turn on when connected to an unsecured WiFi network, but not when connected to a secured WiFi. Thanks! ### 2/5 — Worked well but after 6 months will no longer connect *2024-02-04, version 1.6.6* Will not longer connect to a VPN, comes up with “user authentication failed”, the app is now useless ### 3/5 — Application not working since couple of days and I couldn’t reach customer support *2024-01-26, version 1.6.6* Application not working since couple of days and I couldn’t reach customer support ### 4/5 — Ehsan *2023-10-03, version 1.6.6* Very good ### 1/5 — Quality has dropped in recent years *2023-03-24, version 1.6.6* This used to be a great app but now the ball has been well and truly dropped. UK VPN doesn’t work, impossible to watch bbc, itv, channel 4 which was the sole purchase of having this. Poor ### 4/5 — help！ *2022-11-27, version 1.6.6* How can I get extra time？ ### 1/5 — Not working *2022-11-13, version 1.6.6* Some time not working ### 2/5 — Basic vpn *2022-10-31, version 1.6.6* Offer daily free time but this no longer works. ### 1/5 — OFFLINE *2022-10-20, version 1.6.6* Don’t bother with this VPN as it is offline and does not update your hours, waste of time! Much better free VPN’s out there than this. ### 1/5 — Stopped to receive daily free minutes *2022-09-20, version 1.6.6* It worked pretty well for over a year than out of the blue I couldn’t receive my free daily bonus. (Minutes). When I click an ad pops up but no free minutes. It’s pretty frustrating. Now I’m gonna see ads for nothing? No way José! ### 1/5 — Get Daily Bonus stops working *2022-09-05, version 1.6.6* The app stops giving me free vpn time after hitting "Get Daily Bonus" ### 1/5 — Украли бесплатные часы! *2022-03-10, version 1.6.6* Было более 10 часов бесплатного VPN, пользовался с 2015 года. Сейчас типа 19 минут есть! ### 1/5 — Clipboard *2022-01-14, version 1.6.6* Why are you taking the last copy from my clipboard, deleting this app for ever !!!!!!!! ### 1/5 — useless *2021-12-10, version 1.6.6* can’t be used in your country !R U kidding me ### 1/5 — No connection *2021-03-03, version 1.6.6* So many times since 3 days trying but simply no connection possible So I checked to stop paying and there is no setting to be found After 10 month I defenitely not being happy with this service ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to cancel *2026-07-21, version 1.6.6* Bad, locked you in and no way out ### 1/5 — Gone rapidly downhill *2025-07-04, version 1.6.6* Used to be the best VPN App aroubd but since my latest subscription I cannot access UK TV abroad anymore … I am currently in Greece this subscription has been a waste of money, no sky go, no bbc player. DONT WASTE YOUR MONEY ### 1/5 — Gone rapidly downhill *2024-07-16, version 1.6.6* Used to be the best VPN App aroubd but since my latest subscription I cannot access UK TV abroad anymore … I am currently in Spainand this subscription has been a waste of money, no sky go, no bbc …. DONT WASTE YOUR MONEY ### 1/5 — Did work not now *2024-03-20, version 1.6.6* I liked this VPN a I subscribed to the yearly renewal plan. It was great it worked every where even in China but now all I can get out of it is “ User authentication failed.” ### 1/5 — Poor *2024-02-28, version 1.6.6* I had left a review with 5 stars a long time ago now. Sadly I’ve now cancelled my subscription as only 2 US servers available to choose didn’t have the option to connect to anywhere else in the world as offline. Tried to connect several times to New York and San fran but server will not respond! I have it to connect preferably to. Canada for what I need and can’t. Also I used to be able to collect my daily bonus so that I could build up time if I wanted to take a break from paying but that no longer works either hadn’t for weeks. So until they can get it sorted out I cannot recommend as I’m paying money for nothing. Today I wouldn’t even leave the one star I’m so annoyed by the service ### 1/5 — Suddenly stopped working. *2024-02-23, version 1.6.6* Have started subscribing years ago when we lived abroad. Today the VPN stopped working: user authentication error What is happening? Clicking on the support link in the App Store is not getting anywhere either. Is this the end of the road? ### 1/5 — Stopped working at the beginning of the year *2024-02-15, version 1.6.6* As the title says, this stopped working at the beginning of the year. ### 1/5 — Lost credibility *2024-02-11, version 1.6.6* Used to be the best and now won’t even activate but they take your money and run ### 1/5 — No customer service *2024-02-09, version 1.6.6* Stopped working and there is no way to get a hold of anybody. Wasted $19.99 for yearly prescription. ### 1/5 — 无法连接 *2023-04-16, version 1.6.6* 无法使用 ## Most praised reviews (10 highest-rated) ### 5/5 — Renewal *2022-12-03, version 1.6.6* Not able to renewal the contract automatically. Pls let me for how to arrange the renewal? Thanks! ### 5/5 — Nice. *2022-11-18, version 1.6.6* Really nice APP ever. ### 5/5 — Good *2022-04-16, version 1.6.6* Good ### 5/5 — Not good !!! *2021-05-16, version 1.6.6* Comparing to other vpn is not good one ### 5/5 — 費用問題 *2021-02-27, version 1.6.6* 此服務買了幾年，今年因為信用卡過期無法續構，現在把信用卡重新設定後確發現價格漲了兩倍，請問是否能依原價再訂購？ ### 5/5 — ios 14 problems please update *2020-09-20, version 1.6.6* ios 14 problems please update ### 5/5 — Chötkoe prilozhenie, mne nravitsya!! *2020-08-13, version 1.6.6* I changed my phone, how do I transfer my free plan limit to another phone? ### 5/5 — 爛透了 *2020-01-26, version 1.6.6* 爛透了 ### 5/5 — Very useful *2019-05-01, version 1.6.6* Love it ### 5/5 — 환불요청 *2019-04-16, version 1.6.6* 잘 못 눌러서 구매했어요 환불해주세요 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*