# Arlo Secure: Home Security — user reviews > 13,698 indexed App Store user reviews of Arlo Secure by Arlo Technologies Inc., rated 4.20/5 from 392,603 ratings. - Source: https://appshunter.io/ios/app/arlo-secure-home-security/id1459289784/reviews - App overview in markdown: https://appshunter.io/ios/app/arlo-secure-home-security/id1459289784.md - Rating breakdown: 5★ 261,962 · 4★ 46,312 · 3★ 22,700 · 2★ 18,177 · 1★ 43,452 ## What do users think of Arlo Secure? Overall sentiment: neutral **Pros** - 🚀 Clear video quality - 🔒 Provides security and peace of mind - 👍 Easy to set up and use - 🔋 Good battery life **Cons** - 🐛 Connectivity issues and cameras going offline - 🕰️ Slow app response and video loading - 💰 Expensive hardware and subscription model - 🔔 Overly sensitive motion detection and false alerts **Commonly reported bugs** - Camera firmware issues causing malfunctions - App freezing and logging users out unexpectedly - Inconsistent motion detection and recording - Syncing issues between multiple devices **Most requested features** - Customizable notification sounds and volumes - Ability to view recordings from specific cameras - Improved geofencing and automation features - Better integration with smart home platforms ## Newest reviews (17 of 13,698) ### 4/5 — Ok but needs improvement *2026-08-23, version 6.41.0* Overall it’s good, it could do with adopting the apple design guidelines. One annoyance is that the badges don’t clear when you’ve viewed the feed unless you force quit the app and open the feed again. Could be so much better ### 3/5 — Great camera but app needs work *2026-08-23, version 6.41.0* I may not be the most technologically advanced person but not a beginner. I am having a difficult time setting up alerts and activation times. Wish there were better ways!!! ### 4/5 — Great Product *2026-08-23, version 6.41.0* We have been with Verisure for over 5 years and have found their services excellent ### 2/5 — Annoying app *2026-08-23, version 6.41.0* So the cameras are fine, although they regularly identify my cat as a person… The app is pretty terrible. Designed by an engineer as my husband says. There is a lot of functionality but it is complicated to use (I’ve had to write notes!). And there’s no way to temporarily override the settings if you want to suddenly turn on a camera to check something but it’s programmed to be off. Also the app randomly logs you out (I mean, what if there was an emergency?). To log back in they email you a security code (texting it is not an option). When I navigate away from the Arlo app into my email, Arlo resets the code!! So it’s impossible to do on my phone. I have to go to a computer (which I rarely use these days), log into my email from there, and then do the whole setup business. All pretty irritating and badly designed. ### 3/5 — Great Cameras. Horrible App. *2026-08-22, version 6.41.0* I don’t even know where to start. I guess I’ll start with the positive. The cameras are excellent. We have a couple Pro I and Ultra II. The Pro I’s still have excellent night vision, and the Ultra II’s have crystal clear 4k resolution. The footage is actually beautiful during the day with the blue sky, etc. But it’s viewing the footage that’s the problem, which brings me to the negative … the app. It’s terrible. Beyond terrible. I’ve never seen an app with consistently noticeable bugs. Every update creates more bugs. It’s crazy. And we’ve been using Arlo cameras for at least two years. We were this 🤏 close to changing security systems TWICE, and yet here we are still using the cameras and getting frustrated with the app. ### 1/5 — Video deletion *2026-08-22, version 6.41.0* Still can’t delete videos. ### 3/5 — So glitchy, no real support *2026-08-22, version 6.41.0* The app is so glitchy now. Quality is way down. Also, good luck getting a live agent on the app. It’s all AI, and let’s just say Arlo’s bot is a few chips short of a circuit board. I actually had it (the AI bot) tell me I was transferred to a live agent, and after about 5 minutes I asked if it was actually an agent. The AI bot apologized for lying and pretended to be a human. On the flip side, you can convince the AI bot to give you 30% off your monthly bill, so I guess that’s the silver lining. ### 3/5 — Arlo *2026-08-22, version 6.41.0* The system is OK, though it goes offline regularly and the cameras sometimes give wonky readings. It’s a better system than not having a system at all. But there are bugs in it that need attention. ### 1/5 — The same as everyone is saying *2026-08-21, version 6.40.0* I have a subscription and the feed clips freeze all the time and go green or gray , miss events , this is beyond bad. 😡 August 15, 2026 Saturday YOUR REPLY SAYS APRIL 19, RELLY COPY AND PAST😡 FIX THE APP, FEEDS FREEZES MISSING ACTION AND I PAY FOR A SUBSCRIPTION 😡😡😡😡😡 ### 1/5 — Not working correctly *2026-08-21, version 6.40.0* It’s not letting me view recordings ### 1/5 — Feeds not working *2026-08-21, version 6.40.0* For over a month now, I have not been able to view my feeds with my base station. There was supposed to be an update today, but still haven’t seen it. ### 1/5 — Can no longer see videos recorded onto hub *2026-08-21* Best avoid Arlo…They’ve killed easy switching between local and cloud feeds… It seems to be by the accountants and they are busy removing features that used to be free to behind an increasingly expensive paywall. They are making it increasingly difficult to see ALL your cameras in the app without a subscription… (which I do have for some of my cameras, but not all) After the last update I can no longer see videos recorded to my ultra smart hub base station on the camera feed section of the app and have to deep dive into other settings menus to do so rather than see all my cameras on one page as I used to be able to do up to this month. I can only see those cams I pay a sub for in the feed section. Not acceptable! … Arlo are always trying to drive you to take out more expensive monthly subs… This is such a childish and immature approach and an abject lesson in how not to retain customers… (Living up to the current trend of en$hitification) They don’t even try to make it easy to stay… As a result I will be actively looking to move to a more customer friendly system from today like Eufy… ### 3/5 — Planes *2026-08-21, version 6.40.0* La visión está muy buena lo malo es q si no pagas un plan las cámaras no trabajan bien ### 1/5 — Bad cameras *2026-08-21, version 6.40.0* Ever since I started paying Arlo to capture videos, it doesn’t capture anything! ### 1/5 — Slow *2026-08-21, version 6.40.0* Sometimes it doesn’t even record or it takes forever to see the video live and its bot the internet cause i have the highest speed so.. ### 1/5 — Update *2026-08-21, version 6.40.0* When’s the next update seems like the notifications received don’t load until I close out the app and then reload it again and again and again and again and so on and so on 🤦‍♂️🤬 ### 1/5 — Would not recommend *2026-08-21, version 6.40.0* The app is glitchy and slow. Not worth the money and the cameras keep breaking/dying after 6 moths and horrible customer service. I am not renewing once my plan expires and will go to another company. ## Most critical reviews (10 lowest-rated) ### 1/5 — The same as everyone is saying *2026-08-23, version 6.41.0* I have a subscription and the feed clips freeze all the time and go green or gray , miss events , this is beyond bad. 😡 August 15, 2026 Saturday YOUR REPLY SAYS APRIL 19, RELLY COPY AND PAST😡 FIX THE APP, FEEDS FREEZES MISSING ACTION AND I PAY FOR A SUBSCRIPTION 😡😡😡😡😡 August 23, 2026, still no fix, feed clips still freezing, cutting time of clip to 2 seconds 😡😡 ### 1/5 — Cameras *2026-08-23, version 6.41.0* They have got where they don’t pick up good as they did new for the price they should be better Ben ### 1/5 — Your app never works *2026-08-23, version 6.41.0* Sure the cameras themselves are good but the fact the able is close to never being accessible I’m not to thrilled ### 1/5 — Each update gets worse!! *2026-08-23, version 6.41.0* Each update gets worse. Won’t load and when you try to look at time stamps by scrolling it scrolls to a completely different day and time. Don’t bother with this brand or app. ### 1/5 — No helpline *2026-08-23, version 6.41.0* Don’t purchase ### 1/5 — Arlo Without Plan *2026-08-22, version 6.41.0* Without a plan the new arlo gives very little and would not recommend this brand. I have a couple old arlo which still records the video even though they have reduced the functions compared to what I purchased them with.. not right. The new arlo has plans that are incredibly expensive for the functions provided and only covers one camera or you can buy a few plans for a few cameras. ### 1/5 — More $$$ *2026-08-22, version 6.41.0* The videos used to be saved ### 1/5 — Local videos gone after latest update… *2026-08-22, version 6.41.0* I used to be able to see my local videos even without plan. Now the Local tab is nowhere to be found… please fix this! Actually I just realized that the tab bar is there, but it is super high under the iOS status bar and Dynamic Island. So not accessible. 2026-08-19: Still no fix or response from support and it’s been broken for 3 weeks now. It gives the impression that this product is no longer supported. Also, replacement batteries for Arlo 3 Pro are nowhere to be found in Canada. So I think I’ll have to switch to another system, but it won’t be Arlo. My system is not even 5 years old… ### 1/5 — Horrible device *2026-08-22, version 6.41.0* Horrible device continually stops recording. Skips in time line exp 11pm 11;15 pm in between something stolen and not recorded in front of of home hate it ### 1/5 — Constant spamming *2026-08-22, version 6.41.0* They are relentless in trying to get you to sign up to their subscription if it becomes very annoying to the point where you don’t want to use them any more ## Most praised reviews (10 highest-rated) ### 5/5 — Arlo *2026-08-23, version 6.40.0* Great cameras 🥰 ### 5/5 — Home Security *2026-08-22, version 6.41.0* I love that I can share it with my loved ones; my actual mom is on my account as well to see what’s going on at home ### 5/5 — Great cameras so far *2026-08-21, version 6.40.0* I would recommend to all ### 5/5 — Security *2026-08-21, version 6.40.0* Really nice and secure ### 5/5 — Dependable *2026-08-20, version 6.40.0* I never have any trouble out of my video Doorbell. I get clear pictures and clear video. I feel more safe and secure knowing Arlo is protecting my home. ### 5/5 — Love it *2026-08-19, version 6.40.0* Love this camera ### 5/5 — La mejor *2026-08-19, version 6.40.0* Me gusta mucho ### 5/5 — Service *2026-08-18, version 6.40.0* I’ve been using this thing for a couple of weeks now I have a free I’m guessing trial until September 11 but it’s pretty much useless if it records anything if a person walks up to my door doesn’t record until they’re already back off of my porch, I can walk from my truck to the house and it doesn’t record me until I’m closing it to work. The information I need somebody walking up to my garage doesn’t even show up. It’s crazy. ### 5/5 — Technical support *2026-08-18, version 6.40.0* Brilliant ### 5/5 — Metairie Fan *2026-08-18, version 6.40.0* I feel much safer since my husband installed the Arlo Security System and it’s very reliable! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*