# AromaTech — user reviews > 40 indexed App Store user reviews of AromaTech by AromaTech Inc., rated 1.50/5 from 57 ratings. - Source: https://appshunter.io/ios/app/aromatech/id1660819181/reviews - App overview in markdown: https://appshunter.io/ios/app/aromatech/id1660819181.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 1 · 2★ 4 · 1★ 47 ## Newest reviews (13 of 40) ### 1/5 — Connect through Bluetooth!? *2025-11-03, version 2.0.2* Are you for real. How is there not a wifi module in this device? This is such a poor experience that I will be returning the device. ### 1/5 — Cannot connect *2025-10-29, version 2.0.2* Listen nothing work with this app, you cannot set your own schedule, you cannot connect your items if you had two different phones ### 1/5 — App and device are trash. *2025-10-10, version 2.0.1* Got a new phone and now all of my diffusers will not reconnect! Poor support options. ### 1/5 — Can no longer access diffuser after update. *2025-10-04, version 2.0.1* Connection to diffuser failed, please try again! ### 1/5 — Broken app > expensive paperweights *2025-09-27* I own three Aromatech atomizers and a dozen large bottles of fragrance—all of which are worthless without the access to the controls. Several hundred dollars down the tube, all because the company can’t provide a stable, functional app. **Developer response:** Thank you for sharing your feedback and for being an AromaTech customer. Updates and improvements to the app have been made since your September review aimed at enhancing connectivity and the overall user experience. We’d love to help you get your three diffusers back up and running so you can continue enjoying scenting your home. Our team can resolve connection issues quickly in real time through live chat or by phone. We’re available Monday–Friday, 9am–5pm PST via live chat, phone at +1.877.347.5239, or email at hello@aromatechscent.com. ### 1/5 — Not working *2025-09-24, version 2.0.1* Doesn’t seem to work on the latest iOS. I can the diffuser but whenever I tap on it the connection fails. ### 1/5 — App is horrible *2025-09-20, version 2.0.1* It can only connect to one phone and it’s permanent found out when upgraded my phone. The app will detect the diffuser but you cannot connect even tried resetting the diffuser no use ### 1/5 — You had one job *2025-07-12* This appliance and app are about as simple as it comes yet it still failed. I thought this premium diffuser would come with an app of similar caliber but I was sorely mistaken. Managing the schedule(s) is clunky and intensity options are very limited. The least aggressive is still spraying every 5 minutes. The smell is overpowering. I only have one device for my downstairs (approx 1300 sq/ft) and it overpowers every room. My partner unplugs it every time she comes over because it gives her headaches. One spray every 20 minutes would be sufficient. Please give customers more intensity flexibility! ### 1/5 — Do NOT purchase TERRIBLE Customer Service - app doesn’t work *2025-06-11* I purchased the AromaTech Mini with the expectation that I’d be able to customize its schedule through the app and make changes as needed. Unfortunately, that has not been the case. While the device appears in the app, attempting to access it results in nothing but a continuous loading screen. I’ve followed every troubleshooting step suggested by customer service — including deleting and reinstalling the app, restarting my phone, and unplugging the device — but the issue remains unresolved. As a result, I’m left with a diffuser that runs every 60 seconds, 24/7, with no way to adjust its settings other than turning it on or off manually. Had I known this would be the outcome, I would have opted for the less expensive model without app functionality. To make matters worse, neither the original Scenting app nor the updated AromaTech app works. This suggests a broader technical issue that has yet to be addressed. It’s deeply frustrating to invest in a premium product marketed as “smart” when the core technology is unreliable. Adding to the frustration is the level of support I’ve received. Response times are slow, and replies have not meaningfully addressed the problem. Being told my device is out of warranty and offered 20% off a new machine feels dismissive—especially since the device itself works fine. The issue lies entirely with the app. At this point, I am requesting a more thoughtful and permanent resolution to this problem. I hope AromaTech stands behind its products and the experience it promises customers. ### 1/5 — Pls fix *2025-04-16, version 2.0.1* Need ability to create custom schedule. ### 1/5 — Worst after update *2025-03-24* It used to be manageable, you can set timer or turn on and off as needed. You have to schedule it in order to even just turn it on for 15 mins. For the price of the diffuser and the oil, please do better! ### 1/5 — Bad digital experience ruins product *2025-01-25* The app which is used to control your diffuser lacks capabilities making this diffuser not any better than it's Chinese competitors resulting in a mistrust in the AromaTech brand. As what you thought you purchased into was a premium product. You are mistaken after purchase. please update the software of this application and improve user experience of your products it's a livelihood of the AromaTech brand depends on it. Thank you and will be looking forward to your update soon ### 1/5 — App so bad the product feels cheaper *2024-12-02* Title says it all, I believe this app is so terribly made that it makes the product feel cheaper. I bought the Ambience device, rated for 100-1,000+ sqft. I use it in my 140sqft bedroom on low and the scent is WAY overpowering. This app supports schedules. 5 total. I can’t create more, but I have to use all the schedules for 20 minutes a day every 2 hours so I can spread out the diffusion enough to not make my home smell like I spilled the oil bottle. App does not allow me to create and delete schedules beyond the initial 5. More importantly, the app can only schedule the diffusion, not the light or the loud beep the machine emits whenever you manually turn it on/off. I can’t have the light turn on while the device is diffusing, or program it to only be on during the daytime. The lowest strength setting is significantly stronger than a 140sqft room can handle, though the Ambience device is marketed as being fit for rooms 100-1,000sqft. If this app simply let me run the device for 5 second diffusions at an interval I choose (1, 2, 3, …60min), then I would recommend this device to all my friends. I can’t believe the company behind a well-built device would even allow this app to get released considering how cheap is makes their device seem. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rarely works well *2026-06-27* Should be simple but it disconnects often. The provided user guide has screen shots and features of the app that don’t exist. For this expensive of a diffuser, this app should be much better and more reliable. **Developer response:** Thank you for your feedback. We released an update today (v2.2.4) addressing connectivity and several app improvements — please ensure you're on the latest version. Should you need any assistance, our team is available weekdays 9am–5pm PST via live chat or phone at +1.877.347.5239. ### 1/5 — Malfunctioning log in *2026-05-15, version 2.2.2* Unnecessary log in with a email that frencuently is not remembered by the app. Is so annoying to have to log in everytime you would like to use it. ### 1/5 — The app doesn't work *2026-02-28, version 2.2.1* Maybe create an app that works. Tried so many times to adjust the scent from My phone and nothing works. ### 1/5 — Cannot control outside my house *2026-01-19, version 2.2.0* It’s only controlled when connected on your own Wifi ### 1/5 — The worst, most awful, least functional product ive ever had the misfortune of purchasing *2026-01-01, version 2.2.0* The app doesn’t connect to the product, there is no way to use it because it requires the app for everything, an absolute garbage product that cost way WAY too much money. DO. NOT. BUY ### 1/5 — Do not buy!! If you’ve bought, return it before it’s too late! *2025-12-20* I bought the device few years ago, and the experience was good. About a year later, the app experience has been off the most part, I consistently cannot connect my app to the device. To the owner: if you want to save money through some offshore developers, that’s fine, but make the app working. **Developer response:** Thank you for sharing your feedback and for being an AromaTech customer over the years. Since your December review, our team has released several app updates and connectivity improvements focused on creating a smoother, more reliable experience. Your comments have also been shared directly with our app team as we continue refining the app experience. Our support team would love the opportunity to help get everything working smoothly for you. We’re available Monday–Friday, 9am–5pm PST via live chat, phone at +1.877.347.5239, or email at hello@aromatechscent.com. ### 1/5 — Worked for a little bit *2025-12-20* Bought two for my house and seemed great. Got a new iPhone and now I can’t access my diffusers to control the intensity. No way to delete them from the app and start fresh. I’ve tried to uninstall and reinstall it to see if it works but it doesn’t. Fix your app. **Developer response:** Thank you for your feedback and for choosing AromaTech for your home. Our team has released a number of app updates and connectivity improvements, and your comments have been shared directly with our app team as we continue refining the experience. We’d love the opportunity to help get your diffusers connected and working smoothly again. Our team is available Monday–Friday, 9am–5pm PST via live chat, phone at +1.877.347.5239, or email at hello@aromatechscent.com. ### 1/5 — DO NOT BUY! *2025-12-02* App won’t connect via Bluetooth on iOS! Like the other reviews it won’t connect. I’ve tried 3 different BRAND NEW OUT OF THE BOX from our company to put on our buses and none will connect. This is an APP issue. If you want to use it manually, by all means do so but you have no settings that are in the app. **Developer response:** Thank you for sharing your feedback and for testing multiple devices. Since your review, our team has continued to release app updates and improvements aimed at enhancing the overall experience and connectivity. Your comments have been shared with our app team as part of ongoing improvements. If you’d like assistance getting things set up, our support team is available Monday–Friday, 9am–5pm PST via live chat, phone at +1.877.347.5239, or email at hello@aromatechscent.com. ### 1/5 — Does not work with new iPhone 17 *2025-12-01, version 2.0.2* I have to use my old iPad or my wife’s iPhone 16 to get it to speak to the units. The 17 can see them in the app, but not control them. Support suggestions were useless. Please fix the app to work with newer iPhones. ### 1/5 — Will not connect *2025-11-15, version 2.0.2* App gives an error every time I try to connect to the diffuser making the schedule function useless now. Fix this. It’s been like this for MONTHS!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — App works great! *2026-04-27* Sorry to see so many having trouble with the app. It works great for me! I wish I could have more than 5 schedules but it’s a small thing. Be sure to update to the latest version if you’re having any trouble as it works great for me. **Developer response:** Thank you so much for the kind words, Travis, and for sharing your experience! We're thrilled to hear the app is working great for you. We appreciate the feedback on schedules — we'll be sure to pass that along to our team. ### 5/5 — Great, but allow manual intensity control *2025-11-21* The app is much better than almost every other scent app, that forces you to use the Chinese manufacturer default app. I love that about this app. The only thing I’d ask for is that you allow controlling the intensity while in manual mode. For the ambience and ambience mini it looks like you can only control the intensity when you schedule a session. The scent I have in my unit is really light, and the default is too light. I’d like to increase it when running manually. **Developer response:** Thank you for the thoughtful review and kind words about the app, Arian— we really appreciate you taking the time to share this! We also appreciate your feedback on manual intensity control. This is a helpful suggestion and has been shared directly with our product team as we continue improving your AromaTech experience. ### 5/5 — Amazing…but *2025-06-26, version 2.0.1* I love it! Efficient and looks so cool but I’d like more control over the light so you can pick a color and have the option to turn it on and off the light based on schedules. Like a night mode perhaps. ### 5/5 — Why the app works for me *2025-02-14* It may be just my experience but I like the simplicity of the app. I agree the scent is strong, however I only use 2 of the 5 time setting options provided; one for the weekend and one for week days. I have an 8 min window for each of them since the spray goes off every 10s and then stops 120s at level 3. So it ends up going of 3 - 4 times a day. And outside of that 8 min window the machine is off. The scent lasts in my small apartment so this app/device works for me and what I wanted it for. ### 5/5 — Excellent *2024-10-06* Very user friendly and straightforward app. You can pre-program it when to turn on or off each day, and how strong to make it smell. Pro-tip, don’t remove the black cap at the end of the straw; it’s fenestrated and will save your fragrances from running out. ### 4/5 — Works as expected *2024-04-19, version 1.0.3* Would be great if the light was included in the schedule options so it can turn off at night. ### 3/5 — Could be so good, but isn’t *2025-06-28* It’s a simple app that almost works well. Two big problems. First problem: the lightest scent level is overpowering. What you want to do is have periods of time where different areas are scented controlled by a schedule. Instead the scent is so strong that you have to use the schedules as a second method of turning the scent on and off so it is not so strong. This makes the app much more challenging to use, and then scent level in your house constantly changing. I don’t know why they did this, of course, but you can’t help but wonder if they are just trying to drive up sales of their scents. Their scents are GREAT. But when someone walks into my home I want a light, pleasant smell rather than feeling like you’re stuck in an elevator with someone drowned in perfume. Second problem: often when you try to connect to a scent machine to change scent levels, it doesn’t work. I now have two of these and there are periods where both fail to connect repeatedly and restarting the app doesn’t fix it. AromaTech has great scents, great scent machines, and the app is almost great, but these problems really detract from the overall results in your home. ### 2/5 — Sorta OK…… *2025-12-30* I was using the Scenting app for my Atomizer then found this newer app. Took a while to make it work, but it finally connected via Bluetooth and the Scenting app didn’t work anymore. But, but, but……why couldn’t they add more sessions in a day??? Five is not enough!!! Here is a marketing tip….. add MORE sessions per day to the app & you’ll sell MORE oils‼️‼️ **Developer response:** Thank you for sharing your feedback and for taking the time to get connected with the new app. We’re glad to hear you were ultimately able to connect successfully via Bluetooth. We also appreciate your suggestion around adding more daily sessions. Feedback like this is incredibly valuable and has been shared directly with our app team as we continue improving the AromaTech experience. Thank you again for your support and thoughtful recommendation. ### 2/5 — App is extremely basic for expensive device *2025-01-20* I agree with what others are saying. The device is awesome. The app makes the entire experience so lack luster. First, can’t use the device at all without the need for an app, minus one star. Second, you can’t schedule the LED light by time. It’s either just on or off. Weird, it’s 2025, really? I can’t schedule a light to turn on? No ability to turn off beep noise. Why? Finally, release a Bluetooth adapter that plugs into the wall so we can finally control this thing from outside of the home. I wanted to be able to turn this on on my way home, turns out you can’t. ### 2/5 — Spray intervals *2024-04-20, version 1.0.3* Agree with other reviewer. Please update the app to allow for more customization of spray intervals. The ones available are too strong. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*