# ArriveCAN — user reviews > 1,291 indexed App Store user reviews of ArriveCAN by Canada Border Services Agency, rated 4.80/5 from 521,570 ratings. - Source: https://appshunter.io/ios/app/arrivecan/id1505394667/reviews - App overview in markdown: https://appshunter.io/ios/app/arrivecan/id1505394667.md - Rating breakdown: 5★ 457,405 · 4★ 37,808 · 3★ 10,527 · 2★ 4,060 · 1★ 11,770 ## What do users think of ArriveCAN? Overall sentiment: positive **Pros** - 🚀 Easy to use - 🚀 Efficient and convenient - 🚀 Streamlines travel process - 👍 User-friendly interface - 👍 Helpful for fully vaccinated travelers - 🚀 Time-saving **Cons** - 🐛 Glitches and bugs - 🤔 Confusing or unclear instructions - 🤔 Redundant or unnecessary information required - 🤔 Lack of options for certain travel scenarios - 🤔 Tracking concerns - 🤔 Overly invasive **Commonly reported bugs** - Login/password issues - Inability to update contact information - Inaccurate or outdated information - Submission issues and lost progress **Most requested features** - Allow editing of submitted information - Provide clearer instructions and error messages - Integrate with other travel apps/services - Add options for different travel scenarios - Improve syncing with border agents ## Newest reviews (20 of 1,291) ### 3/5 — Sort of unreliable *2026-08-28, version 3.6.5* The app will not load the customs form. I have the most recent version updated. It’s worked in the past but not today. ### 3/5 — Password reset *2026-08-27, version 3.6.5* Password reset option does not tell user an email has been sent. Email does not contain a link to the password reset login page. User has to exit the app and sign in again. I suggest you hold a UX session with users and observe how they actually reset the password from every place you provide a link. As a software engineer and UX designer and developer I found this very disappointing. ### 4/5 — Wheeew !! *2026-08-24, version 3.6.5* I made it through in only 30 minutes!! ### 5/5 — Merci *2026-08-23, version 3.6.5* Merci d’avoir mis une place cette déclaration à l’avance ### 5/5 — Convenient *2026-08-23, version 3.6.5* Easy to follow instructions, convenient upon arrival in Toronto ### 3/5 — Good Luck! *2026-08-22, version 3.6.5* Frustrating passport scanning function ### 5/5 — Easy *2026-08-21, version 3.6.5* Easy app to use. Friendly like most things Canadian! ### 5/5 — Smooth Operator *2026-08-21, version 3.6.5* Awesome app updating information. Entering passport details by scan holding the page with finger was a breeze. Took about 7 mins for 4 travellers to complete. ### 5/5 — Easy Peezy *2026-08-19, version 3.6.5* Easy to access and complete. ### 5/5 — Works well *2026-08-19, version 3.6.5* Took all of 10 minutes to complete, well worth completing to save time later, especially on busy travel days ### 4/5 — Easy Enough *2026-08-19, version 3.6.5* This site was doable for this old man on my phone. ### 5/5 — Nz travelers *2026-08-19, version 3.6.5* Very easy to use stright forward ### 5/5 — Easy *2026-08-18, version 3.6.5* Very easy to use ### 5/5 — Convenience *2026-08-18, version 3.6.5* Super easy to upload… And step through the form… And make your submission ### 5/5 — Clear and simple *2026-08-18, version 3.6.5* Very easy to follow and submit ### 5/5 — ArriveCAN *2026-08-17, version 3.6.5* Very easy to use. Only takes a few minutes ### 5/5 — ArriveCan Advance Declaration *2026-08-15, version 3.6.5* The App is simple, you can add all travellers, I used the passport scan function. You then answer a short series of simple questions and submit. I have yet to experience what “certifying your declaration using a kiosk or egate” will be like. Apparently there maybe a fast track queue available for those who have used the app which would be nice ### 4/5 — Scanner for passports *2026-08-14, version 3.6.5* I had a hard time getting the scanner to work. I kept changing the angle to reduce glare & changed lighting. Eventually it worked, but I’m not sure why. ### 5/5 — ArriveCAN *2026-08-12, version 3.6.5* Easy , straight forward process. ### 5/5 — Hassle Free System *2026-08-11, version 3.6.5* The process is so smooth and easy. ## Most critical reviews (10 lowest-rated) ### 1/5 — app not working *2026-08-06, version 3.6.5* loading for half an hour ### 1/5 — Passport scanner *2026-07-31, version 3.6.5* It just doesn’t work ### 1/5 — Keeps crashing *2026-07-29, version 3.6.5* While trying to fill this out, the app crashed 3 times and login failed for some reason 5 times. This was a complete waste of taxpayer dollars. ### 1/5 — App facile mais beaucoup de mots *2026-07-24, version 3.6.5* Beaucoup de mots, pas évident de bien comprendre. ### 1/5 — This app has one job *2026-07-20, version 3.6.5* Can’t even scan a new Canadian passport without confusing O and 0 ### 1/5 — Didn’t work, waste of time *2026-07-19, version 3.6.5* Was supposed to save time but didn’t work despite getting confirmation we had completed everything in the app. Still had to answer questions on kiosk again. No point to this app anymore ### 1/5 — Canada is ruined *2026-07-18, version 3.6.5* It is ### 1/5 — Laughable unusable failure of an app *2026-07-13, version 3.6.5* The verification email takes 30+ minutes for them to send. By the time you get the email, it has expired. Unusable. ### 1/5 — ArriveCAN saved my life *2026-07-10, version 3.6.5* Before ArriveCAN, I didn’t know what to do with my hands when I was bored. Now I surf on the ArriveCAN app and pass the time while I’m at the airport. Thank you ArriveCAN !! ### 1/5 — Impossible à faire sur ordi *2026-07-08, version 3.6.5* Le site se ferme avant qu’on puisse finir le formulaire peu importe la vitesse utilisée ## Most praised reviews (10 highest-rated) ### 5/5 — Fantastic! *2026-08-28, version 3.6.5* This was easy and straightforward. Thank you very much. ### 5/5 — Trip 2026 *2026-08-28, version 3.6.5* ArriveCAN app was easy to use. I wish the extended explanations were more in depth. ### 5/5 — Super Easy and Informative! *2026-08-27, version 3.6.5* I'm extremely impressed with the ease of use and the amount of information within this app. Truly well done. Tysm ### 5/5 — ArriveCAN *2026-08-26, version 3.6.5* The process was very user friendly and good. ### 5/5 — Good *2026-08-26, version 3.6.5* Very aptly ### 5/5 — Arrive Can App *2026-08-26, version 3.6.5* ArriveCan is amazing ! It ‘s simple and no need to wait at airport. it’s very helpful . Thank yo ### 5/5 — Personal opinion *2026-08-25, version 3.6.5* The advance cbsa declaration is very much appreciated allowing to reduce the flow of the lines at immigration desk helping the passengers & the airport employees as well to move smoothly. ### 5/5 — Air Canada *2026-08-25, version 3.6.5* Very easy to use ### 5/5 — Straightforward *2026-08-25, version 3.6.5* As the title says easy to fill in ### 5/5 — Easy and Efficient App. *2026-08-25, version 3.6.5* The app saves time upon arriving in Canada by asking pertinent questions regarding entry. It is easy to understand, and answer, the questions and takes very little time to complete. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*