# Arsel

> Qatar telecom consumer complaint and inquiry app with network coverage map and speed test. (iPhone/iPad app by Communications Regulatory Authority (State Of Qatar).)

- Source: https://appshunter.io/ios/app/arsel/id835136665 (this page in markdown: same URL + `.md`)
- Developer: [Communications Regulatory Authority (State Of Qatar)](https://appshunter.io/developer/1205429617)
- Category: Utilities
- Price: Free
- Rating: 3.00/5 from 2 App Store ratings · 4 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 50 MB
- Languages: American English, Arabic
- Released: 2014-03-24
- Data updated: 2026-06-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/arsel/id835136665/reviews.md

## What is Arsel?

The Communications Regulatory Authority (CRA) is the communications regulator in the state of Qatar established by virtue of Emiri Decree (42) in 2014. CRA regulates the communications & infoology and postal sectors, and access to digital media.
Arsel is the Communications Regulatory Authority’s mobile app to empower telecom consumers in Qatar. The app was specifically developed by CRA as an additional tool for consumers to provide their complaints and inquiries about telecommunication services in Qatar directly to CRA. The data collected through the app will help CRA to work with the service providers to improve the quality of services in the country.  The word Arsel means “to send” in Arabic, and CRA hopes the app, will indeed help consumers communicate directly with us.
Through the app the consumers can:
Send complaint and inquiry about telecommunication services directly to Communications Regulatory Authority. 
Access an online network coverage map showcasing other consumers experience and informing users if coverage issues been reported in their area or not.
Test your internet speed.
Know more about your rights and how we can help you.
Receive updates and information from the CRA.

هيئة تنظيم الاتصالات هي الجهة المسئولة عن تنظيم قطاع الاتصالات في دولة قطر. وقد أنشئت بموجب القرار الأميري رقم (42) لسنة 2014. تتولى الهيئة تنظيم قطاع الاتصالات وتكنولوجيا المعلومات وقطاع البريد، والنفاذ إلى الإعلام الرقمي.
أنشأت هيئة تنظيم الاتصالات تطبيق "أرسل" للهواتف المحمولة لتمكين وتوعية المستهلكين بكافة حقوقهم في قطاع الاتصالات في قطر. وقد تم تطوير هذا التطبيق خصيصا من قبل هيئة تنظيم الاتصالات كقناة إضافية تمكن المستهلك من تقديم شكواه واستفساراته مباشرة إلى الهيئة حول خدمات الاتصالات في قطر. وسوف تساعد البيانات التي يتم جمعها من خلال هذا التطبيق في عمل الهيئة مع مقدمي الخدمة على تحسين جودة الخدمات في البلاد.
كلمة Arsel مشتقة من مرادفها الأصلي باللغة العربية "أرسل" وتأمل الهيئة ان يسهل هذا التطبيق تواصل المستهلكين معنا مباشرة .
من خلال التطبيق يمكن للمستهلكين::
تقديم شكوى أو استفسار مباشرة لهيئة تنظيم الاتصالات حول خدمات الاتصالات.
الاطلاع على خريطة شبكة التغطية على الإنترنت وعرض تجارب مستهلكين اخرين وترشد المستهلك ما اذا كان هناك شكاوى تغطية في منطقته او لا .
اختبار سرعة الإنترنت
معرفة المزيد عن حقوقك كمستهلك اتصالات.
يمكنك استلام اخبار وتحديثات من هيئة تنظيم الاتصالات.

## Key features

- Submit telecom complaints and inquiries
- View online network coverage map
- Test internet speed
- Access consumer rights information
- Receive CRA updates

## Recent user reviews (4 of 4)

All indexed reviews: https://appshunter.io/ios/app/arsel/id835136665/reviews.md

### 5/5 — Working just fine

*2022-07-21, version 6*

Working just fine just updat the terms and conditions page when someone is trying to sign up

### 1/5 — Useless

*2019-04-24, version 3.1*

Useless

### 5/5 — برنامج جيد

*2018-10-04*

برنامج جيد ولكنه متواضع والخدمات قليله

### 1/5 — Not able to connect to remote server

*2014-06-27, version 1.1*

Please fix to get a good review.

## Frequently asked questions about Arsel

### What is Arsel?

Arsel is the official mobile app from the Communications Regulatory Authority (CRA) of Qatar. It serves as a direct channel for telecom consumers in Qatar to submit complaints, inquiries, and access useful information.

### What can I do with Arsel?

With Arsel, you can send complaints and inquiries about telecom services directly to the CRA, view a network coverage map, test your internet speed, learn about your consumer rights, and receive updates from the CRA.

### Is Arsel free to use?

Yes, Arsel is completely free to download and use. It does not have any in-app purchases or advertisements.

### What devices does Arsel support?

Arsel is available for iPhone, iPad, and iPod devices. It is designed to run on Apple's iOS operating system.

### How often is Arsel updated?

The app was last updated on May 29, 2025, indicating regular maintenance and potential feature additions by the developer.

### What is the age rating for Arsel?

Arsel has an age rating of 4+, making it suitable for users of all ages to access information and services related to telecommunications.

### Does Arsel have ads?

No, Arsel is ad-free. Users can access all its features without encountering any advertisements.

### What is the user feedback on Arsel?

Based on the available data, Arsel has a rating of 3.0 stars from 2 ratings. This suggests mixed user sentiment, with potential areas for improvement.

## Version history (last 5 releases)

### 11 — 2025-05-29

- Bug fixes and performance optimization.

### 10 — 2023-09-26

- Bug fixes and performance optimization.

### 9 — 2023-03-14

- Bug fixes and performance optimization.
- Update Logo

### 8 — 2023-02-13

- Bug fixes and performance optimization.

### 7 — 2022-12-05

- Bug fixes and performance optimization.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-07.*