# Arsenal Remote — user reviews > 201 indexed App Store user reviews of Arsenal Remote by North of You, LLC, rated 4.30/5 from 556 ratings. - Source: https://appshunter.io/ios/app/arsenal-remote/id1331166080/reviews - App overview in markdown: https://appshunter.io/ios/app/arsenal-remote/id1331166080.md - Rating breakdown: 5★ 396 · 4★ 68 · 3★ 24 · 2★ 15 · 1★ 53 ## Newest reviews (14 of 201) ### 3/5 — The App cant be opened anymore *2025-11-07, version 1.0.6* It’s been a while since my last time use my arsenal, and now when i try to open it after awhile, the app just open for awhile then close… ### 1/5 — App broken, and Arsenal is useless because of it *2025-09-07, version 1.0.6* I’m on iOS 18.6.2. Haven’t used my Arsenal (V1, I think… model:Madison) in years. When I open the app, it says I must upgrade the firmware. I tap on “upgrade”, and this app simply crashes to my home screen. IPhone 15 Pro Max. ### 1/5 — Firmware update *2025-02-21, version 1.0.6* As I connect Arsenal1, they request firmware update,however can not update. I don’t know why? ### 1/5 — HELP! *2024-12-01, version 1.0.6* Would like to know why the firmware update makes the app crash? Can’t use this anymore! Sad! ### 1/5 — Getting an issue while updating firmware *2024-10-14, version 1.0.6* Please check and update ### 1/5 — App Absturz bei Update *2024-09-29, version 1.0.6* Schönen Guten Tag habe heute das Arsenal1 gekauft und stelle fest,dass die App sobald ich auf Update drücke sich einfach schließt und nix macht.bei wieder öffnen der App , zeigt er mir wieder an das ein Update benötigt wird und es passiert einfach das gleiche.. ### 3/5 — Petición *2024-04-28, version 1.0.6* Hola, tengo el Arsenal version 1 y la aplicación se cierra sola al momento de abrir una imagen lo cual complica trabajar con ella. Podrían corregir este error. La aplicación no se ha actualizado en 2 años, creo que es justo y necesario una buena actualización para corrección de errores. ### 1/5 — Impossible to connect *2023-05-18, version 1.0.6* I’ve had this for many years. It’s unbelievably hard to hook up when you finally get it to connect the Wi-Fi it drops out. Photography is spur the moment spending 40 minutes to try and connect… ### 1/5 — Non si collega alla applicazione *2022-03-26, version 1.0.6* hello Arsenale 2 does not connect with the iOS application it wants update is recognized by Wi-Fi but not by the application ### 4/5 — IOS 15 *2021-09-29, version 1.0.4* Great app but it keeps crashing on iOS 15. ### 4/5 — iOS 15 *2021-09-25, version 1.0.4* Arsenal is crashing after I updated to iOS 15 on my iPhone. Please fix. ### 1/5 — Connection to camera. *2021-07-18, version 1.0.4* Connection to canon 1DX very hit and miss. Very poor. Which I never bought it. ### 1/5 — Garbage *2021-07-03, version 1.0.4* The device has refused to connect to my iPhone since the day I got it. I basically crowdfunded a paper weight. The online manual continues to be useless, none of the tips have worked. This thing is defective DON’T EVEN BOTHER. ### 1/5 — Arsenal camera assistant useless. *2021-05-20, version 1.0.4* This thing is ridiculous. Major flaw will not write final image back to camera card. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hopeless App *2026-04-15, version 1.0.7* I’ve tried using the app periodically in hopes that firmware updates over time would make it better. That never happened. Now the app itself hard crashes immediately upon opening in IOS26.2.1. Totally useless unfortunately. Very much like most kickstarter products. ### 1/5 — App stopped working does not open *2026-03-07, version 1.0.7* How can I connect Arsenal 1 to my iPhone. The app does not open at all. ### 1/5 — Cierre inesperado al abrir *2025-12-04, version 1.0.7* Cierre inesperado eal abrir en IOS 26.1 y 18.7.2 IPhone 15 Pro Max ### 1/5 — Doesn‘t work on iOS26! *2025-11-03, version 1.0.6* Please release an update for iOS26 compatibility ### 1/5 — poor app *2025-10-30, version 1.0.6* app will not open ### 1/5 — compatibility issue with iOS 26.0.1 *2025-10-16, version 1.0.6* The app does not work since an upgrade to iOS 26.0.1, it starts and then immediately quits. ### 1/5 — Ongoing support is non existent *2025-10-11, version 1.0.6* I have come to yet another roadblock where the app here doesn’t work with iOS updates and it seems since they now have a version 2 out all the original owners are no longer a focus. Cannot get answers as to why the app crashes every time I attempt to open. Seems like money wasted. ### 1/5 — Please Open.... *2025-10-05, version 1.0.6* I tried to open this app in iOS 26, it kept crushing!! I had only used this device about 3 times, and you already stopped supporting it? Please HELP!!! ### 1/5 — Colin *2025-10-04, version 1.0.6* No longer opens on iPhone ### 1/5 — Unable to update firmware *2025-10-04, version 1.0.6* Kickstarted the arsenal 1. In love right? Well, I feel out of love with photography for a few years. Came back now and can’t even use this arsenal anymore. Trying to update the firmware in the app and the app keeps crashing. It won’t update it. And it’s essentially unusable and useless. What a way to treat your backers! Wild to me to stop supporting your first project. ## Most praised reviews (10 highest-rated) ### 5/5 — Saves time *2023-01-15, version 1.0.6* I have been using the Arsenal more and more these days experimenting the options I have it is a great tool which save me a lot of time getting it right. ### 5/5 — Cambio de opinión *2022-03-21, version 1.0.6* Ya mejoro , el funcionamiento , anteriormente le había dado una mala reseña pero lo volví a conectar con mi cámara y mejoró muchos aspectos ! ### 5/5 — Tech Support is outstanding *2021-10-25, version 1.0.6* Email Tech Support has been outstanding responding to any issues that I have with processes and fixes ### 5/5 — The next update. *2021-09-01, version 1.0.4* I like the app. I have been using it for years. When is your next update? It has been nearly a year since the last update. Bugs like slows connection and the app freezing while making time-lapses. With the new arsenal 2 out I thought a new update would have happened already. ### 5/5 — Me encanta *2021-05-28, version 1.0.4* Un mayor control sobre la camara que te hace parecer menos inexperto. Seguid asi. Que no este en español me da igual casi lo prefiero, eso si una versió en català imprescindible :p ;) ### 5/5 — Tech assistance from Arsenal *2021-05-18, version 1.0.4* I hadn’t used my Arsenal for a year or so and had trouble getting it to work. I kept getting a msg indicating firmware needed upgrading and couldn’t get the link to open. I contacted tech assistance via chat and explained my difficulties. After a brief exchange I received a msg from Matt, the Tech manager. After a a few minutes of explaining my difficulties he asked if we could have a zoom meeting. The hookup was seamless and Matt guided me step by step to resolve the problem. I have to say it was the easiest exchange with a Tech department I have ever had. He was articulate, extremely knowledgeable of the product and patient. It was a very real pleasure to meet Matt. He is an extremely valuable asset to Arsenal to say the least. The Arsenal works very well and I look forward to using it more often in the future. I would encourage anyone looking into the purchase of an Arsenal to go ahead as the tech service is exceptional. John Bacon 16 North Shore Rd Hecla Island, Manitoba, Canada ### 5/5 — FujiFilm X-T2’s friend *2021-04-22, version 1.0.4* Le support du X-T2 est arrivé comme promis. Arsenal injecte de l’intelligence à mon appareil photo et j’en suis ravi. Merci à l’équipe de développeurs qui tient ses promesses et ne cesse d’améliorer le produit. ### 5/5 — Arsenal 1 *2020-12-15, version 1.0.4* I rarely ever leave reviews but felt this one was necessary. Quick backstory. I saw Arsenal 2 on Kickstarter. But it did not work for my Camera. After contacting Arsenal, they notified me if I could get my hands on Arsenal 1, it would work for my camera. Bought a used one off eBay, but came with no instructions or cables. After contacting Arsenal support team, I got in contact with Tyler who went above and beyond. He got me everything I needed to get Arsenal 1 working with my camera. He then took his time and explained how to operate the system and what mode I should be in. Even after I had it all figured out and a month had gone by, he followed up to see if I had more questions. Then someone else named Carol came into the picture and also followed up to make sure I was all set up. A lot of companies have awful customer service. But that is one thing Arsenal has done incredible with! The product itself is just amazing. It is literally point and shoot and watching the magic happen. ### 5/5 — Product is amazing, but the company is what made them perfect. *2020-08-03, version 1.0.2* I bought this product because of their cool kickstarter and after receiving the product I realized I had not received the right cord for my camera. I emailed them explained what had happened and within minutes I was receiving the confirmation from the company telling me my cord was on the way. No waiting for some random email and instructions with a bunch of walk-arounds on paying for the cord. My friend has the arsenal so I know it’s works beautifully I just wanted people to know this company doesn’t just sell a product they sell a way to make life easier for people who love photography. Thank you for making a product that helps me and makes photography fun again. ### 5/5 — Absolutely great job *2020-07-28, version 1.0.2* This tech is far beyond it’s time, it pulls every spec and tech you have out of your camera to utilize it. Does a great job stacking photos before you even stack them in any editor. Love it!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*