# Art Basel - Official App — user reviews > 43 indexed App Store user reviews of Art Basel by MCH Messe Schweiz (Basel) AG, rated 4.40/5 from 261 ratings. - Source: https://appshunter.io/ios/app/art-basel-official-app/id1050156803/reviews - App overview in markdown: https://appshunter.io/ios/app/art-basel-official-app/id1050156803.md - Rating breakdown: 5★ 201 · 4★ 23 · 3★ 7 · 2★ 6 · 1★ 24 ## Newest reviews (10 of 43) ### 3/5 — Not able to open the app *2026-03-18, version 5.21* After updating the latest version, it keeps asking me to go to App Store to download the latest version. ### 2/5 — Terrible and unnecessary AI features *2025-06-23, version 5.12.1* Full of completely unnecessary AI features that provide useless info at best, and incorrect info at worst. At the same time, essential features are missing, like the very obvious need to search for an event by name. There’s confusing bugs, like not being able to add an event to your list if it’s already started (even if the event runs all day). Worst of all, a LOT of the opening times, event times and info in the app are simply wrong. We turned up to galleries that told us they’re not participating in Art Basel at all. We also turned up to galleries an hour before the opened more than once thanks to the in the app. Go back to basics, remove the useless AI, and have accurate, searchable info please. ### 2/5 — Copilot (KI) nützt nichts *2025-06-19* Die KI der App ist umständlich und kennt die eigenen Veranstaltungen nur wenig. Die Website ist dort besser. Eine einfache Suchfunktion (nicht nur Filter) wäre besser gewesen und macht nicht abhängig von einer funktionierenden KI. Zumal sich der Microsoft Copilot auch schon 5:30am aufhängt - wie wird das wohl erst zur Mittagszeit… Zwei Sterne gibt es für den Veranstaltungskalender. Und was hier schon kritisiert wurde, ja, deutsch ist auswählbar, doch nicht alles wurde auch ins Deutsche übertragen ### 1/5 — Moron designed a sign up flow *2024-12-06* If you’re wondering why so many people don’t complete the sign up is because it’s super poorly designed. First of all for this type of app it shouldn’t be mandatory second it shouldn’t be a five step process with an email confirmation. You gotta not respect your user to force them to go through such a pain. ### 2/5 — Enttäuscht *2024-11-26* Deutsch steht nicht zur Auswahl :( **Developer response:** Vielen Dank für Ihr Feedback! Wir freuen uns, Ihnen mitteilen zu können, dass Deutsch als weitere Option demnächst verfügbar sein wird. Vielen Dank für Ihre Geduld – wir hoffen, dass Sie bald Ihr gewünschtes Benutzererlebnis geniessen können! Ihr Art Basel Digital Team ### 2/5 — Ne fonctionne pas *2024-10-10, version 4.15.0* Avec IPhone, j’ai plein de sujets de non fonctionnement. Je n’arrive pas du tout à télécharger les billets ### 1/5 — What was the meaning of this? *2024-06-16* This did not improve my Art Basel experience at all. Very frustrating to be transferred to the main event page with every click. Pointless really. ### 1/5 — Doesn’t have option to forget password *2023-03-20, version 4.6.1* I can’t access my virtual pass and cannot find the said qr code I should be receiving on my email. I also tried to login to the app to find it only to be rerouted back to the original accepted invitation page asking to find the pass on the app. There’s also no way to reset your password if you’ve forgotten it. ### 1/5 — Rien ne marche *2022-10-22, version 4.4.3* Rien ne fonctionne, impossible d’avoir ses billets et aucun service client derrière. On regrette déjà la fiac ### 1/5 — App auto closes at open *2019-09-23* I hope they fix this before Art Basel Miami when I actually need the app. **Developer response:** Dear DaughterArtemis, Thank you for the review and sorry for the bad experience. The issue was caused by an incompetability with the operating system that only affected some users and we could not spot during our testing. We have fixed the bug in the latest version. Please just update to the latest version. I hope you can give us a second chance. Best regards, Alban Fischer, Director Digital Art Basel ## Most critical reviews (10 lowest-rated) ### 1/5 — AI-powered garbage *2026-06-18, version 5.25* Wasted a lot of time with a built/in AI chatbot that is nowhere near ready for public release, and my frustration only subsided when I deleted the app and used the paper floor plan given to me on arrival. ### 1/5 — Won‘t open, crashes *2026-05-30* What a mess! ### 1/5 — Can’t open the app *2026-05-25, version 5.22* Doesn’t work with iPhone 8. Could you fix it? ### 1/5 — What happened *2026-01-20* The art basel app 10 years ago was really good but now it’s really unusable, what a shame **Developer response:** Hello Bob, thanks for sharing your opinion and for using the art Basel app for over a decade. We've put a lot of time and work into improving it, and so we're sorry to read that it's not meeting your expectations. What would you suggest we do to improve the app and make it more usable? ### 1/5 — Incredibly inefficient *2025-10-23* This app is so inefficient. It’s nearly impossible to login— says to check your email for you login verification code, but then takes 20 min to send it. And then just sends you through the whole login process over and over again, never actually allowing you to access your account. Waste of time. ### 1/5 — Ça ne marche pas *2025-10-06, version 5.8* Ça ne marche pas sur mon téléphone. Il demande une nouvelle version et ne s'ouvre pas. Je n'arrive pas à obtenir mes billets VIP. ### 1/5 — 👎🏼 bad usability *2025-09-23* Sign in/register should be allowed to skip until I see if this is worth it. No so you lost me. This should not be treated like some finance app. It’s art. ### 1/5 — Absolut enttäuschende KI *2025-06-17* Einmal mehr zeigt sich, wo die Grenzen von KI liegen - dann sollte man es lieber lassen. Ich wollte meine bereits gekauften Tickets in die App hochladen. Auf die Frage, wie das geht, antwortet mir die KI Copilot, ich möge die Art Basel App nutzen. Auf den Hinweis, dass ich doch genau diese App bereits für die Frage nutze, reagiert die Copilot-KI mit einer Entschuldigung und ich möge die TicketSektion dieser App nutzen. Diese existiert jedoch offenbar gar nicht, und die KI kann mir auch nicht sagen, wo diese sei, sondern ich möge doch bitte dafür die Art Basel App nutzen. Erschütternd. ### 1/5 — disappointed *2025-03-14, version 5.9* The app crashes every time I open it. I emailed the support team but they couldn't really solve the problem, instead they kept replying the similar procedures over and over again. The issue remains unchanged. ### 1/5 — Ai hallucinates *2025-01-21, version 5.0* Tried with a few artists, the results are always “there is no information in our database, bet here’s more about them”. The additional data returned is wrong or tells about artwork that does not exist. ## Most praised reviews (10 highest-rated) ### 5/5 — Professional Artist *2025-12-07* Attending the Miami Beach Art Basel Art Show, it has lead me into being more educated, enhancing my own creative shift, leading me into Global Art Industry. This ever changing show matches my very own. Embarrassing every moment. Artist Stacey D. Goes **Developer response:** Hi Stacey, thanks a lot for your kind review and for sharing about the joy you experienced at our fair. We wish you all the best in your journey. ### 5/5 — Great app! *2024-11-30* Very fluid and helpful AI. Easy to navigate the important bits. Looking forward to using it at Art Basel 2024! ### 5/5 — Great App *2024-11-27, version 5.0* The Art Basel app is a game-changer for art lovers! The refined design feels modern and intuitive, and the features are incredibly practical. It’s now so easy to navigate events, stay updated, and discover new artists. Whether you’re attending in person or exploring from afar, this app truly elevates the experience. A great companion for all things Art Basel! ### 5/5 — Great updates *2024-11-27, version 5.0* I’ve been using the Art Basel app for a few years now, and the recent update is truly impressive! The app has undergone a complete facelift, and it's better than ever. The new design is sleek, modern, and super intuitive, making it much easier to navigate through the incredible range of events and exhibitions. Love the new features that make the app more customized to each user and even more of a personal space. ### 5/5 — Finally!! *2024-11-26* It’s incredibly exciting to have such a comprehensive app to help me keep track of what’s happening at Art Basel Miami this year. It’s such a game changer. It looks phenomenal and is extremely user friendly. I’ve already built a full itinerary. ### 5/5 — Upgrade!! *2024-11-26* So much better than having to deal with paperwork and comparing calendars… thank you!! ### 5/5 — Great new app! *2024-11-26, version 5.0* Awesome new app that enables me to see all the events at the fair and add them to my calendar. AI assistant is really handy for tips about what to do and see, and where things are located at the fair. ### 5/5 — It’s *2022-06-15* Great ### 5/5 — Art Basel *2020-03-25, version 2.7.3* Intriguing, and even stunning, sometimes ### 5/5 — Art *2019-12-06* Love being able to plan the show / walk no way to see it all . But I am interested in finding place for my own Art . Living an living what this means --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*