# Artemis RMA Portal — user reviews > 68 indexed App Store user reviews of Artemis RMA Portal by IVIRMA, rated 1.70/5 from 9 ratings. - Source: https://appshunter.io/ios/app/artemis-rma-portal/id1507994818/reviews - App overview in markdown: https://appshunter.io/ios/app/artemis-rma-portal/id1507994818.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 6 ## Newest reviews (16 of 68) ### 2/5 — Forced update with bugs *2026-05-13* I was forced to update my app this morning, and now anytime I try to create a new message, the app shuts down. Never had this problem before, but it’s a catastrophic issue since messaging is the main functionality I use. Please try not to introduce new bugs in updates, especially if you force them on users… ### 2/5 — Glitchy *2025-12-06, version 1.4.9* Looks like many people are having the login issue. I removed and re-downloaded the app, which seems to have fixed the problem, but this app has pretty abysmal UX even when it is working properly. ### 2/5 — Can’t get past log in screen *2025-12-01* At first I had no trouble when I first downloaded the app but now it just loads and then stays on the log in screen, I’ve been trying over 20mins todo this and it’s gets really frustrating, thankfully the things I sign also come through email and I can sign through that. This needs to be fixed it looks like all the reviews is because of this issue and it’s still happening. ### 1/5 — Please fix this App *2025-11-18, version 1.4.9* Going through IVF, the information you receive is often time sensitive. This app doesn’t allow you to get past the login page 75% of the time. It’s so frustrating ### 1/5 — Stuck on Log In *2025-11-18* I actually find most of the functionality pretty good - it’s easy to schedule and message, and that’s primarily what I use it for. I wish it were a little better at displaying results and making that more immediately accessible. But the biggest problem is that sometimes you just cannot log in at all - I have been stuck at the login screen and I have results to view. Please fix! ### 1/5 — Hate it *2025-11-18, version 1.4.9* Constantly locks me out. Can’t access time sensitive info. A nightmare app for fertility patients. Total garbage. ### 1/5 — Needs work *2025-11-18, version 1.4.9* This app doesn’t open 6/10 times, I’d say. It stays loading and loading and loading. Then you have to exit out of the app and retry multiple times. ### 1/5 — Features not working *2025-11-18, version 1.4.9* Reschedule button no longer does anything ### 1/5 — Update the app please *2025-11-10* This app is honestly awful. I hate that my clinic switched to this app. If a notification pops up and you click on it. It will not let you log in. If you go to the app itself to log in you have 50/50 chance on if it will actually log in or just stay on the log in screen. I love how I have time sensitive information coming and the app craps out. With all of the 1 star reviews this app has you’d think they’d take action. ### 1/5 — Log-in screen hardly ever works *2025-11-10, version 1.4.9* It’s so difficult to log in. It just freezes. ### 2/5 — App version not functional *2025-10-14, version 1.4.9* Same as others have mentioned, I can’t log in. It freezes up once I put in the credentials. The biometric face recognition button is just there for show. It does nothing. The app also won’t remember your username ### 1/5 — Can’t ever get the app to work *2025-09-25, version 1.4.9* I would love if I could use the app as it feels like it would be easier then always using the web, but the app never lets me even sign in :( any chance this can be fixed ### 1/5 — Can not even register *2025-09-20, version 1.4.9* After filling out all details during signup process, I just got a denial message! Tried multiple times and same results! ### 1/5 — Issue viewing future appointments *2025-09-17, version 1.4.9* Calendar - next week- coming up appointments are not visible. ### 1/5 — Insult to injury *2025-09-16, version 1.4.8* Insisted on showing me an image of my embryo on the homepage for weeks after my failed transfer. Ghoulishly bad app for an already sad and vulnerable user base. ### 1/5 — Horrible App *2025-09-03, version 1.4.8* The app always have issues. The issues are causing a huge delay in medical care and this isn’t a one time issue. It’s ongoing and very frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliable app *2026-08-10* Works half the time, can’t believe it’s used to interact with healthcare providers. ### 1/5 — Such a step down from MyChart *2026-08-05* Hate that you can’t see message notifications from the main dashboard. So much of this app has such poor functionality!! ### 1/5 — QR code sign in is terrible *2026-03-26, version 1.5.7* QR code requirement for sign in is terrible and it does not work if your phone is not on certain versions of iOS so I spent 20 mins unable to sign in to get blood work ### 1/5 — Desktop website never works *2026-01-16, version 1.5.3* Every single time I try to log in via chrome or Firefox it has me add a verification code. I put in the verification code and it takes me to a consent form and tells me to create a new user name and password. I already have one!!! It’s literally the one I put in that forced me to do the verification code!!! Then when I try to put in my details it says “THIS ACCOUNT ALREADY EXISTS”. OF COURSE IT EXISTS!!!!!!!! THAT’S WHAT I PUT TO LOG IN. I literally cannot access my account to read consent forms on my laptop. This headache experience makes me not want to use RMA at all. ### 1/5 — Can’t get past log in screen *2025-12-13, version 1.5.2* At first I had no trouble when I first downloaded the app but now it just loads and then stays on the log in screen, I’ve been trying over 20mins todo this and it’s gets really frustrating, thankfully the things I sign also come through email and I can sign through that. This needs to be fixed it looks like all the reviews is because of this issue and it’s still happening. Update 12/13/25- now all of a sudden as of past few days, I have a constant 1 saying I have a notification which I don’t I went through everything in the app. I clicked on everything to see if that would get rid of it and it doesn’t I even tried uninstalling it and reinstalling it and it still continues to pop up. ### 1/5 — Terrible app *2025-12-11* This app is consistently glitchy and crashes. I am frequently unable to sign in at all and have to simply wait to try again later to access my care. I have had it crash multiple times while composing messages resulting in lost message drafts and wasted time. This app hinders patient care. BIVF should be embarrassed to subject their patients to it. ### 1/5 — This app never works *2025-12-10, version 1.4.9* I was not able to use this app, because it throws an error on email/phone identification. What a useless app. ### 1/5 — Fit to screen *2025-12-05, version 1.4.9* The application does not correctly size/scale to the screen, so some buttons and info are cut off. I got a notification of a new document, but when it opened the app nothing happened. ### 1/5 — Glitchy *2025-11-20, version 1.4.9* Very glitch app. ### 1/5 — App won’t open *2025-11-20, version 1.4.9* The app won’t even open and I have important messages please fix asap this is ridiculous ## Most praised reviews (10 highest-rated) ### 5/5 — Works Great *2026-08-05* I have had no issues with this app functioning as intended. I’ve always been able to login, see my appointments, messages, results etc with no problems. My only suggestion is when I get a notification of new documents, it would be helpful if the old results were marked as “read” or if the new results were bolder or highlighted in some way so it’s easier to find. ### 5/5 — Love this app! *2026-05-13* It’s super easy to view my results and message my provider. I love all the little images it gave for the results when I had my egg retrieval! The app is super easy to navigate ### 5/5 — Love it *2025-09-19* This app put my medical journey and easy access to my care team right at my finger tips. I loved the whole experience. ### 5/5 — Improved since last year *2025-03-05* I like how I am able to schedule my monitoring appointments on this app regularly. I get to see my monitoring results within 2-3 hours from testing on this app. I see the app is progressing towards success. If you could bring in retrieval results and overall cycle charts documented here, it would be very helpful to track my response to diff protocols and brainstorm with my doctor! But otherwise the app is developing well! Great job! ### 4/5 — Stopped working *2020-11-12, version 1.0.6* The app was great until it stopped working ### 3/5 — Can’t get on the app! *2025-10-08, version 1.4.9* The app is stuck on the log in screen. This happens a lot . Please fix this! ### 3/5 — Unable to get past the login *2025-08-27* The app won’t let me get past the login screen more often than Id like . this is very hard to deal with. For an app that handles patient information and timely updates, to have the app not be able to get past the login screen is deeply frustrating and creates unnecessary stress. Please update your app so that I don’t keep running into this issue. ### 3/5 — Messages issue *2024-09-28* Since the most recent update, the messages I have read still have the red dot. It’s annoying and hard to tell when I actually have a new one, please fix! ### 3/5 — Not happy *2024-08-21* - swiping left takes you all the way to welcome screen, effectively logging you out instead of going back like every other app - face recognition does not work consistently, have to copy paste password every time to log in ### 3/5 — Easy fixes *2024-07-05* A few easy fixes of the UI would make this such a better app. - Improve the font contrast. Why light grey on white?? - Let us increase font size. On iOS, modify to allow system setting font size to control. - Fix the issue where if you’re in a message, and try to click the arrow in upper left to go back to the inbox, the arrow doesn’t work. - Allow us to forward emails to our partners or other support people. - Make it easier to download multiple pics at once. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*