# Arthur State Bank — user reviews > 25 indexed App Store user reviews of Arthur State Bank by Arthur State Bank, rated 4.80/5 from 2,100 ratings. - Source: https://appshunter.io/ios/app/arthur-state-bank/id1555300665/reviews - App overview in markdown: https://appshunter.io/ios/app/arthur-state-bank/id1555300665.md - Rating breakdown: 5★ 1,870 · 4★ 124 · 3★ 40 · 2★ 21 · 1★ 45 ## What do users think of Arthur State Bank? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Fast and efficient - 🔒 Secure banking - 💡 Convenient features like mobile deposit - 👍 Helpful and friendly staff **Cons** - 🐛 Compatibility issues with older devices - 🐛 Unreliable check deposit process - ⏱️ Slow pending process for deposits - 🤔 Lack of desired features (balance visibility, payment alerts) **Commonly reported bugs** - App crashes or fails to open without updates - Difficulty uploading check images **Most requested features** - Improve check deposit process - Add more customization options - Enhance visibility of account balances and transaction history - Integrate Zelle or other popular payment services ## Newest reviews (6 of 25) ### 5/5 — Disappointed *2021-12-29, version 2.37.0* I’d like to be able to see my balance. I don’t care about available money. It is not as helpful as the BOA app. Very disappointed. I don’t use my laptop that often. ### 5/5 — Very convenient! *2021-12-15, version 2.37.0* Love the ap! Easy, convenient, and fast. Thanks for thinking of your customers by getting this! ### 5/5 — Arthur State Bank *2021-07-14, version 2.31.1* I really like the app ### 5/5 — New operating system *2021-05-12, version 2.30.0* I want my old system back. If it was not broke. No need to mess with it.I need the alerts for payments due. I need a running account of amounts in and out, with a balance next to it. One star is the lowest rating for the new system I really think it stinks. ### 5/5 — Great app *2021-04-30, version 2.29.0* The new app is so clean and easy to use. I love it ### 5/5 — Payment *2021-04-28, version 2.29.0* Trying to make a credit card payment but the amount is too large. Have called and left messages, started conversation but no luck in getting this fixed. This is horrible ## Most critical reviews (10 lowest-rated) ### 1/5 — New version will not work on older phones. *2024-03-28, version 3.5.0* Have an older phone, now app that I’ve had for years will not work. Just didn’t want to buy a new phone to use this one app. May just change banks since my other banking apps work still. ### 1/5 — It stinks. *2021-12-16, version 2.37.0* The app never takes checks. It takes 20 mins to upload and I end up having to take it to the bank anyway. I hate using the app. I hate coming to the bank because the customer service sticks too. I am at the point where I want to change bank. ### 2/5 — Please keep support for older versions of iOS. *2026-06-06, version 3.34.1* I have two older iPads that until this latest update ran the app fine. Now it says that an update is required but when you go to the App Store you can’t download it because it requires a newer iOS version that the 2 iPads don’t support. Please put it back the way it was before this latest update. Thanks. ### 2/5 — Update *2024-03-20, version 3.4.0* I now have buy a new phone because my iPhone 6 won’t support the new update? Will be cheaper to change banks. ### 2/5 — Photo *2021-07-29, version 2.32.1* Photo requirements are extremely difficult! I’ve had to tear up and rewrite checks twice now and checks, even small checks, get held. It’s frustrating! I went to this Mobil ap because it’s so far to drive to one of their locations. ### 3/5 — Update *2024-03-24, version 3.5.0* Cannot get app to open without an update. My phone does not show that there is an available update. ### 3/5 — Great app bad bank *2021-12-21, version 2.37.0* This is a great app however I wish I never banked with them at all. I work from home and have my pay sent via direct deposit every week .Every time I have money sent or get paid I always end up waiting a day at the least for my money to show up the pending process is way to long for this bank. lord forbid you have get paid from your job the pay a bill is due because you won’t be able to get it .you’re going to have to wait a day for the pending process to complete with this bank it’s terrible. ### 3/5 — Zelle *2021-11-11, version 2.36.0* According to the Zelle app, it is included in the ASB app. I cannot find it. ### 3/5 — New service *2021-07-28, version 2.32.1* I love the new system 😌it’s easy to use and everything is ready at hand. Thanks! ### 5/5 — Business banking *2026-06-16, version 3.35.1* I love banking with ASB. They are always great to work with. ## Most praised reviews (9 highest-rated) ### 5/5 — Business owner *2026-04-22, version 3.33.0* Ashley is the best, she and all the other employees treat my family and I like people, not numbers. ### 5/5 — Mobile Check Deposit *2026-04-07, version 3.32.0* Saves me a lot of time. The app is easy and straightforward. ### 5/5 — Convenient! *2026-01-20, version 3.30.0* Online deposit is so convenient!! ### 5/5 — Best Decision EVER *2024-12-28, version 3.18.0* I LOVE the ASB app! It is so easy, safe & fast. It’s one of the best apps on my phone!! Thank you for making my life much easier👍🏻 ### 5/5 — Message to bank *2023-04-10, version 3.1.1* Love the app , convenient to get in touch with someone right away ### 5/5 — Mobile deposit *2023-02-09, version 2.48.0* You can actually fix it so the pic of the check takes automatically without tapping on the screen. More efficient ### 5/5 — Great to do business with! *2023-01-15, version 2.48.0* I have so enjoyed Arthur State bank except in the very beginning when I couldn’t get a car loan. However, Wells Fargo took a chance on me and gave the amount I needed for a Toyota Highlander! I’ve paid on time every month. So sorry y’all didn’t get that extra business from me! Anyway, Sherry has been a pleasure to work with in every situation that has ever come up. Give this girl a raise! She a delight! Look forward to continue working with Sherry! ### 5/5 — My Bank *2022-12-15, version 2.48.0* Awesome staff, always smiling and helping 👍🥰 ### 5/5 — Thanks *2022-08-20, version 2.44.0* Being disabled has really increased the quality of life using your app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*