# Aruba Bank App — user reviews > 73 indexed App Store user reviews of Aruba Bank App by Aruba Bank N.V., rated 4.64/5 from 5,387 ratings. - Source: https://appshunter.io/ios/app/aruba-bank-app/id1533254729/reviews - App overview in markdown: https://appshunter.io/ios/app/aruba-bank-app/id1533254729.md - Rating breakdown: 5★ 2,964 · 4★ 410 · 3★ 169 · 2★ 46 · 1★ 97 ## What do users think of Aruba Bank App? Overall sentiment: neutral **Pros** - 🚀 Fast and efficient - 👍 Easy to use - 🔒 Secure banking - 💡 Excellent online banking **Cons** - 🐛 Frequent crashes and lags - 🔍 Slow performance - 🤔 Inconvenient features **Commonly reported bugs** - Login screen issues - Inability to add contacts to address book - Compatibility problems with older devices **Most requested features** - Add Apple Pay support - Improve notification system - Introduce crypto trading - Enhance iPad experience ## Newest reviews (15 of 73) ### 2/5 — NEED TO FIX *2026-07-23, version 4.3.2* I can’t even see the search button it’s invisible this app ### 2/5 — Error *2026-07-02, version 4.3.2* Deposit machines paradera already not working more than a month. App regular has error. ### 3/5 — Response time *2026-06-19, version 4.3.2* Your response time to perform online transactions is too short. Especially for foreign transactions this can be challenging as there are many steps to take (why is submitting a beneficiary’s address a thing? Bank and account should suffice). Often one is thrown out of the process only to start all over again. Frustrating. ### 5/5 — Stop *2026-06-15, version 4.3.2* Please stop asking each time for reating ### 5/5 — Jussara *2026-06-06, version 4.3.2* The bast bank ### 5/5 — Great *2026-06-05, version 4.3.2* I prefer this bank ### 3/5 — M *2026-06-01, version 4.3.1* Se cae demasiado ### 5/5 — Love u Aruba bank you are the best *2026-05-30, version 4.3.1* 100% the best ### 5/5 — . *2026-05-17, version 4.3.1* Excellent app ### 5/5 — Amazing *2026-05-13, version 4.3.1* Nice ### 5/5 — 5 Star *2026-05-03, version 4.3.1* You Can Count on this App. ### 5/5 — Good service *2026-04-27, version 4.3.1* Good service should add the tapping via phone option ### 4/5 — Unhappy with credit card overview. *2026-04-25, version 4.3.1* In the credit card I only see transactions with merchants but not any payment that I make to my account that reduce the balance. For that you have to go to EZ card which is extremely unpractical and irritating. ### 5/5 — Amazing bank *2026-04-07, version 4.2.4* Aruba bank isthe best ### 5/5 — Friendly use *2026-04-07, version 4.2.4* Very easy to use and the chat online is magnificent ## Most critical reviews (10 lowest-rated) ### 1/5 — Stop *2026-07-28, version 4.3.2* Please stop asking each time for rating ### 1/5 — Stop *2026-07-07, version 4.3.2* Stop pushing to review the app every time I open the app ### 1/5 — Unreliable *2026-06-08, version 4.3.2* Always crashing. Super unreliable and unstable app ### 1/5 — Issue *2026-05-23, version 4.3.1* Tur ora tin un tecnical issue y entre 8or cu 9or di anochi e app nota traha mes ### 1/5 — Poor service *2026-05-20, version 4.3.1* Always this back have an issue , App not working are the ATM Go to the bank you sit for hours . ### 1/5 — Non existent customer service *2026-04-01, version 4.2.4* I recently changed phones and am unable to access the Aruba bank app. It’s impossible to reach Aruba bank for support. I’ve tried via phone and email. No one is answering their phones; I’m using the numbers provided on their own website. Seems that unless you are physically in Aruba and visit a branch, you cannot get any support at all. ### 1/5 — Experience from bad to worst *2025-12-06, version 4.2.3* I am sharing this review because I believe the community and investors deserve transparency about the ongoing issues customers continue to face with Aruba Bank. Over the years, the decline in customer service and banking reliability has become increasingly difficult to ignore. Deposit machines frequently malfunction or hold funds, the mobile app is often down, and every major system update seems to cause new POS problems for businesses. On top of this, unclear or excessive fees keep appearing, and clients are no longer given the option to choose their own PIN for new cards—something that feels outdated and unnecessary. Another concern is the monthly account fees. In the United States, many banks waive these fees if a customer maintains a minimum balance (for example, $1,500) in the account. It might be worth considering similar structures here rather than charging everyone by default, especially when essential services are not functioning consistently. The physical branches themselves also feel overdue for renovation. They give the impression of being built for cash-handling alone rather than serving a modern corporate or professional clientele. For a bank of this size and influence, it is surprising to see such minimal updates to customer-facing environments. Even the decision to close down the safe deposit box service feels strange for an institution of this scale. I’ve been a loyal client for many years, and changing banks in Aruba is not always a simple option—which is why feedback like this is important. I’m not writing this to attack the bank, but to highlight real issues that many customers quietly deal with. A bank that has served the island for so long should be leading in innovation, reliability, and customer care. I sincerely hope management takes these concerns seriously. Aruba deserves a banking system that is modern, reliable, transparent, and truly centered on its clients. ### 1/5 — Mala *2025-05-16, version 4.1.1* Una app demasiado lenta , se pega , se sale aveces . ### 1/5 — Everything good *2025-03-28, version 4.1.0* Everything good only thing i dont like them taxes taking off hahah but the best bank ever ### 1/5 — Worst Bank of Aruba!! *2024-12-13, version 4.0.3* Me mandan a uno de sus ubicaciones, esperar mas de 1 hora para luego mandarme a la otra ubicacion, mas de 2 semanas sin poder usar mi tarjeta!!que servicio tan horrible! ## Most praised reviews (10 highest-rated) ### 5/5 — Review, consistency *2026-08-02, version 4.3.2* The app has been very consistent in its performance. It’s very dependable till now. It hasn’t been offline and it’s been days without an error code. ### 5/5 — Buen servicio *2026-07-23, version 4.3.2* Angelita ### 5/5 — The best bank in Aruba *2026-07-18, version 4.3.2* The service is excellent, customer service the best. the online service is very efficient and helpful In overall I love Aruba Bank ### 5/5 — Service *2026-07-15, version 4.3.2* Todo excelentemente bien con su servicio,sigan asi ### 5/5 — Love it! *2026-07-10, version 4.3.2* Super user friendly! Simply the best! ### 5/5 — Good *2026-07-04, version 4.3.2* I like it. It is working good ### 5/5 — Good *2026-07-04, version 4.3.2* Bon ### 5/5 — Toby *2026-07-01, version 4.3.2* Great app! ### 5/5 — yeah *2026-06-26, version 4.3.2* yeah ### 5/5 — Proof of payment *2026-06-23, version 4.3.2* Love the fact that it is so easy to sent a proof of payment --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*