# Ascend Smart Timer — user reviews > 33 indexed App Store user reviews of Ascend Smart Timer by Intermatic LLC, rated 2.20/5 from 68 ratings. - Source: https://appshunter.io/ios/app/ascend-smart-timer/id1349797731/reviews - App overview in markdown: https://appshunter.io/ios/app/ascend-smart-timer/id1349797731.md - Rating breakdown: 5★ 14 · 4★ 4 · 3★ 3 · 2★ 5 · 1★ 42 ## Newest reviews (13 of 33) ### 1/5 — One thing I wish about this app *2022-03-09, version 1.8.4* I wish that it worked. 75 dollars for a wifi switch and the app is not usable. Constant log outs and having to log back in just to be notified that it can’t log me in. Then it almost never finds my device. Complete trash. **Developer response:** We apologize that you are having issues with the Ascend Smart App. Please call our Technical Support Team at 815-675-7000. They are more than happy to walk you through the issue you are having with the App while on the phone. Our office hours are M-F CST 8 AM to 4:30 PM. LG ### 1/5 — Crashes *2022-01-30, version 1.8.4* App does not open on iPhone 13 Pro Max with newest IOS. Update coming??? ### 1/5 — Nothing but problems. *2022-01-28, version 1.8.4* App has not worked since the last firmware update. It was working fine. Then you sent me a message to update my firmware. I did, and it hasn’t worked since. **Developer response:** We apologize that you are having issues with the Ascend Smart App. Please call our Tech Support Team at 815-675-7000 M-F CST 8 am to 4:30 pm. They are more than happy to walk you through the issue you are having while on the phone. LG ### 1/5 — App won’t even open *2021-11-21, version 1.8.3* How is it that there hasn’t been an update in 4 months even though IOS had updates? The app won’t even open on my iPhone. Now what do I do?!?! **Developer response:** We apologize that you are having issues with the Ascend Smart App. Please call our Tech Support Team at 815-675-7000 M-F CST 8 am to 4:30 pm. They are more than happy to walk you through the issue you are having while on the phone. LG ### 1/5 — Crashes *2021-05-29, version 1.8.2* App crashes when I try to change timer name. Difficult to set-up. **Developer response:** Thanks for providing feedback. This issue has been addressed and is included in Ascend Smart App version 1.8.3 now available in the Apple App Store. ### 1/5 — And broken again. *2021-03-16, version 1.8* It’s such a shame that this app is so inconsistent. The latest update as of March 15, 2021 simply crashes upon opening on an iPhone 12 Pro Max. So, back to being a broken app again. Sigh. **Developer response:** We apologize that you are having issues with the Ascend Smart App. Please call our Tech Support Team at 815-675-7000 and ask for Mike. He will walk through the issue you are having while on the phone. ### 1/5 — Bad app *2021-01-24, version 1.7* The device works fine, but the app does not allow for specific on/off schedules. Your options are limited to dusk/dawn. No specific time ### 1/5 — Stopped working *2020-12-11, version 1.7* Worked I initially. Now that I want to change things, it just crashes. ### 1/5 — Connections are a problem *2020-11-25, version 1.7* Wi-Fi connection keeps crashing. Despite restarts, reinstalls, reboots and de enters, the Wi-Fi connection does not work. Very poor. ### 1/5 — Works okay on iPhone 8 but crashes on 12 *2020-11-14, version 1.7* They need to up their game on this. There’s no reason this app would crash every time on iPhone 12. ### 1/5 — The app is useless *2020-10-12, version 1.6* I could connect to it, but the changes I made via the app not does not affect the timer at all. However, manual changes made on the device is reflected by the app. That proves the communication is established between the app and the timer, but only one way (from timer to app). I ended up using this WiFi-capable timer without its WiFi features. In other words, these timers (STW700W) are used the same as the cheaper non-WiFi ones (ST700W). A waste of money. The kicker is that I have 4 of them. Tried to contact Intermatic, but they couldn’t solve the issue. They offer to send me 4 replacements, but it’s not worth my time to remove the existing ones and connect the new ones. In addition, this is not an isolated issue, as all 4 I got have the same problem despite being brought from different sites (eBay, Amazon, Home Depot) ### 1/5 — Crashes *2020-09-28, version 1.6* Used to work. Awkward but it worked now it just crashes. Useless. ### 1/5 — Crashes *2020-09-25, version 1.6* Can’t open-immediately crashes ## Most critical reviews (10 lowest-rated) ### 1/5 — App won’t even open anymore *2023-07-02* Not sure what else I can say, the app can’t even load on the new iOS versions. **Developer response:** Thank you for the feedback. We truly regret any inconvenience this has caused you. Our technical services team is available to assist and has requested that you call them to troubleshoot the issue over the phone. You can reach them at 815-675-7000, and their office hours are 8:30 a.m. to 4:30 p.m., Monday through Friday. We value your business. LG ### 1/5 — Not working *2022-12-28, version 1.8.4* Not working on iPhone 14 pro max. The app force closes as soon as I open it ### 1/5 — App won’t load with IOS16.2 *2022-12-20, version 1.8.4* App crashes all the time and never loads. I understand that manufacturers that produce electro-mechanical hardware devices won’t have top notch developers but if you are in this space, do it properly or use a 3rd parity tool that is in this space. **Developer response:** tvmo - We apologize for the issue you're having with the Ascend Smart App. Please call our Technical Services Team at 815-675-7000. They will troubleshoot the issue with you over the phone. (office hours are 8:30 AM to 4:30 PM, Monday - Friday CST) Thank you for being a customer! LG ### 1/5 — WORST APP *2022-11-21, version 1.8.4* Absolutely the worst app for your lighting needs. Look elsewhere!!!! ### 1/5 — Worked great until my new iPhone *2022-11-19, version 1.8.4* Now it doesn’t even open up. What gives?? ### 1/5 — Instantly crashes now *2022-11-04, version 1.8.4* Now it’s a worthless app no longer works. Reinstalled did not solve issue. **Developer response:** Pdxsparky, Thank you for the feedback. We apologize for the app not working properly. Please call our Tech Support Team at 815-675-7000, and they will troubleshoot over the phone with you to resolve the issue. Their office hours are M-F from 8 AM to 4:30 PM, CST. LG ### 1/5 — Cannot open app *2022-10-14, version 1.8.4* Worked reasonably well at first. Now it crashes every time I try to open app. Pretty worthless right now. **Developer response:** We are sorry the ASCEND App isn't working for you any longer. Please contact our technical services team at 815-675-8000, they can troubleshoot with you over the phone, their office hours are M-F, 8 AM to 4:30 PM CST. Again, we apologize for any inconvenience this may have caused you. Thank you for being a customer. LG ### 1/5 — App no longer working *2022-09-27, version 1.8.4* The company has not updated the app therefore it no longer works to control the lighting. **Developer response:** Klima16, We apologize that the ASCEND App is not working for you. Please contact our Technical Services team to troubleshoot over the phone. You can reach them at: 815-675-7000, their office hours are M-F, 8AM to 4:30PM, CST. They are ready to assist you. Thank you for being a customer, we appreciate you and your feedback. LG ### 1/5 — intermatic password is not accepted *2022-05-17, version 1.8.4* I tried many times to make this work. I have a lot of home automation and so far, this is the worse. **Developer response:** We apologize that you are having issues with the Ascend Smart App. Please call our Technical Services Team at 815-675-7000. They are more than happy to walk you through any issues you may be having over the phone. Our office hours are M-F CST 8 AM to 4:30 PM. LG ### 1/5 — Used to work, then the eBay-app nightmare - forced updates bricked this *2022-04-22, version 1.8.4* Roll back your updates - this used to be clumsy but WORKED. Now, as everyone else is saying, it is clumsy and doesn’t talk to the timer at all. Idiots. **Developer response:** Catch22snafu, We apologize for the frustration this has caused you. Please know, that we take all feedback seriously, and I have shared your feedback with our Technical Services Team. They asked that you give them a call so they can troubleshoot with you any issues you're experiencing. You can call them at 815-675-7000, Mon-Fri, 8:00 AM to 4:30 PM, Central Time. We appreciate you being a customer and look forward to helping you. LG ## Most praised reviews (9 highest-rated) ### 5/5 — Problems *2022-06-28, version 1.8.4* Love the app. It was working good on my iPhone 7 Plus but crashing on my iPhone 13. **Developer response:** We apologize for the inconvenience. Tech support suggested you uninstall, then reinstall the App. If you continue to have an issue with it crashing, please call our technical services team at 815-675-7000. Office hours are 8:30 AM to 4:30 PM, M-F. We appreciate you being a customer. Thank you! LG ### 5/5 — Power button is in app *2020-01-23, version 1.6* Tap the power button on the left side of the switch’s tile to turn on/off ### 4/5 — Got my timers back *2021-05-17, version 1.8.2* Thanks for fixing. Interface is still something old fashioned… **Developer response:** Thanks for your feedback. We are currently working on updating the look and feel of the Ascend Smart app in an upcoming release in 2022. Stay tuned...... ### 4/5 — Please update Application *2020-05-22, version 1.6* I installed this timer for my Quiet Cool whole house fan. You need patience to install this device. You have to babysit your update screen during firmware updates. Poorly executed but it works. Devs: At least update it so the power button isn’t all the way scrolled to the top of the device option screen. ### 4/5 — Limited functionality *2019-06-26, version 1.5* Works ok for setting and editing schedules, but could REALLY use a simple on/off function. I’d like to be able to just turn on/ off remotely to give house a “lived in” look when away. ### 3/5 — Suggestion *2021-11-01, version 1.8.3* There are two things I wish about this app. a) That it would set and calibrate the time off the internet connection, or had a way to zero out seconds for precise time b) That it would send notifications when an event happens. **Developer response:** Thank you for your feedback. We will consider these product improvements in future releases. LG ### 3/5 — Immediate crash on iOS 15 *2021-10-03, version 1.8.3* Can’t even open the app on iOS 15. It crashes immediately. **Developer response:** Thanks for providing feedback. To resolve this issue, please uninstall and reinstall the Ascend Smart App from the Apple App Store. This should resolve the issue. If this doesn't work, please contact our tech Support Team at 815-675-7000. ### 2/5 — Difficult to connect WiFi *2023-06-17* Had this for 2 years. The most impossible unit to connect to WiFi. Loses connection. Rebooting the router used to fix it. No more. Frustrating. Grrr **Developer response:** Thank you for the feedback. We sincerely apologize for the inconvenience this has caused you. Our technical services has asked that you give them a call to troubleshoot the issue over the phone. You can reach them at 815-675-7000, office hours are 8:30 AM to 4:30 PM, M-F. (CLOSED on Thanksgiving) We appreciate you being a customer. LG ### 2/5 — Time *2022-06-04, version 1.8.4* App won’t keep precise time --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*