# Ascension One

> Personalized account for managing family healthcare services and medical records. (iPhone/iPad app by Ascension Health.)

- Source: https://appshunter.io/ios/app/ascension-one/id6458346040 (this page in markdown: same URL + `.md`)
- Developer: [Ascension Health](https://appshunter.io/developer/602511938)
- Category: Medical
- Price: Free
- Rating: 4.80/5 from 10,377 App Store ratings · 188 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.1 · 152 MB
- Languages: American English
- Released: 2024-02-24
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ascension-one/id6458346040/reviews.md

## What is Ascension One?

With Ascension One, we're connecting the dots with a new and more personalized account for managing care for you and your family. Find a doctor or location, schedule or manage appointments, message your doctor or care team, pay bills, view test results and request prescription renewals – all in one place.

Note: Ascension One is only available in certain locations at this time. We look forward to continuing to expand access in the future.

Ascension St. Vincent's (Jacksonville, FL)
Ascension Sacred Heart (Pensacola, FL)
Ascension Saint Thomas (Nashville, TN)
Ascension Seton (Austin, TX)
Dell Children's Medical Center (Austin, TX)
Ascension St. John (Tulsa, OK)
Ascension Medical Group St. Vincent (Evansville, IN) Currently only supporting outpatient services.
Ascension Medical Group St. Vincent (Indianapolis, IN) Currently only supporting outpatient services.
Ascension Via Christi (Wichita, KS)
Ascension Alexian Brothers & Ascension Medical Group (Chicago, IL)

Ready to get started?
Register online at healthcare.ascension.org/ascension-one

## Key features

- Find doctors and locations
- Schedule and manage appointments
- Message care team
- Pay bills
- View test results
- Request prescription renewals

## Chart rankings

- #154 in Top Free · Medical (US App Store)

## What do users think of Ascension One?

Overall sentiment: negative

**Pros**

- 👍 Intuitive and easy to use
- 🚀 Great app that combines everything in one place
- 🔒 Very secure and easy to navigate

**Cons**

- 🐛 Frequent crashes and glitches
- 🤯 Extremely frustrating and doesn't work as expected
- 😡 Terrible app that is utterly useless
- 🤔 Clunky and misleading user experience

**Commonly reported bugs**

- Login and account creation process is broken
- Verification and identity confirmation is unreliable
- Frequent internal server errors and blank screens

**Most requested features**

- Make address verification process easier and clearer
- Improve integration with provider messaging and test results

## Recent user reviews (10 of 188)

All indexed reviews: https://appshunter.io/ios/app/ascension-one/id6458346040/reviews.md

### 1/5 — Needs Major Impovement

*2026-08-10, version 4.6*

The only reliable part of this app is pulling up my insurance card. 

I tried to schedule a doctors appointment through the app with providers who showed availability for my selected day. After selecting one, I would fill out all of my information, I was told they weren’t actually available that day, and the next opening was two months later. This happened multiple times. 

This app is meant to make things easier and more convenient, but it misses the mark in many ways. The appointment availability should be accurate before users enter in all of their information. 

Also, setting up prescriptions through this app is a hot mess. Overall, this app has a lot of room for improvement before it can be considered convenient or reliable.

### 1/5 — Login doesn’t work

*2026-08-04, version 4.6*

Unable to login with manual or Face ID. When tapping on either cta a second loader displays and disappears and nothing happens same splash screen is shown

### 5/5 — Someone help me.

*2026-07-30, version 4.6*

I had a terrible time trying to change email address and found the right person to help me.

### 5/5 — Review

*2026-07-27, version 4.5.1*

Have always been treated with help & care from everyone at Ascension.

### 1/5 — Terrible customer service !!!

*2026-07-23, version 4.5.1*

You call customer service because you’re having trouble with the patient portal, but the staff who answer are always in a bad mood and say they can't help—telling you to call another department but not knowing the phone number—and when they transfer you, the person who answers says the exact same thing. I’ve called over 40 times in the last two months, and it’s always the same story! 
Llamas a servicio al cliente porque tienes problemas con el portal del paciente y las empleadas que contestan siempre están de mal humor y dicen que no pueden ayudar, que llame a otra áreabque tampoco se saben el número de teléfono y cuando te transfieren te contesta otra que dice lo mismo. He llamado por dos meses mas de 40 veces y siempre es lo mismo !!!

### 1/5 — Useless

*2026-07-13, version 4.5.1*

I use the patient portal and Healow app. They are very useful, however this app is totally useless to me. 
On signup, I completed my profile including my doctor, medical insurance, etc. My identity was verified, yet I can't get my appointments, health records, or prescriptions - they are all blank.
I would give it a big fat zero and recommend not installing this app.

### 1/5 — Paperless Billing Impossible Paper Billing

*2026-07-12, version 4.5.1*

I logged into my account, it wanted to disable paper billing, went to save the option to keep paper billing enabled and encountered an error. 

Disabled paper billing, option was accepted, but it’s not possible to enable it.

I don’t pay bills by text messages due to amount of scams that exist.

### 1/5 — Can’t even log in

*2026-07-06, version 4.4.1*

After clicking the login button the page just reloads and flashes.  Unable to login to do anything making the app useless.

### 5/5 — Love this hospital

*2026-07-04, version 4.4.1*

I had an MRI on my heart and I had contact with 5 different employees, and I can honestly say it was refreshing to have everyone I came into contact with, ALL very polite, courteous and explained everything to me, which I appreciated because they made me feel comfortable. Great Employees and a Great hospital!

### 5/5 — Superior Service

*2026-06-26, version 4.4.1*

Dr. Alexander and his staff provide a top notch and professional service.

## Frequently asked questions about Ascension One

### What does Ascension One do?

Ascension One is a mobile application designed to help you manage your healthcare for yourself and your family. It allows you to find doctors and locations, schedule and manage appointments, communicate with your care team, view test results, pay bills, and request prescription renewals, all from a single platform.

### What are the key features of Ascension One?

Key features include finding healthcare providers and locations, scheduling and managing appointments, messaging your doctor or care team, viewing test results, paying medical bills, and requesting prescription renewals. It aims to consolidate all your healthcare management needs.

### Is Ascension One free to use?

Based on the provided information, Ascension One is a free application. There are no mentions of subscription fees, in-app purchases, or advertisements within the app's description.

### Where is Ascension One available?

Ascension One is currently only available in certain locations. The description lists specific Ascension facilities in Florida, Tennessee, Texas, Oklahoma, Indiana, and Kansas. The app aims to expand its access in the future.

### How can I get started with Ascension One?

To get started with Ascension One, you can register online at healthcare.ascension.org/ascension-one. Once registered, you can download and log in to the app to begin managing your healthcare services.

## Version history (last 5 releases)

### 4.6 — 2026-07-30

* Performance improvements and bug fixes.

### 4.5.1 — 2026-07-09

*ARx Pharmacy enhancements
*Notification improvements: New features for managing your messages

### 4.4.1 — 2026-06-06

Bug fixes and other enhancements

### 4.4.0 — 2026-05-28

Ascension Rx Pharmacy is here: request refills, get order notifications and view medication details

### 4.3.3 — 2026-05-07

- Bug fixes and other enhancements

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## More apps by Ascension Health

- [myEthicsRx](https://appshunter.io/ios/app/myethicsrx/id1001996003)
- [Automated Benefit Svcs FSA](https://appshunter.io/ios/app/automated-benefit-svcs-fsa/id1443933724)
- [Automated Benefit Services](https://appshunter.io/ios/app/automated-benefit-services/id1455641789)
- [Ascension Online Care](https://appshunter.io/ios/app/ascension-online-care/id1455984349)
- [OneNurse](https://appshunter.io/ios/app/onenurse/id1553784019)
- [Ascension SmartHealth](https://appshunter.io/ios/app/ascension-smarthealth/id1565813302)

All apps by Ascension Health: https://appshunter.io/developer/602511938

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*