# Ascension Online Care > 24/7 virtual urgent care with video visits and prescription services. (iPhone/iPad app by Ascension Health.) - Source: https://appshunter.io/ios/app/ascension-online-care/id1455984349 (this page in markdown: same URL + `.md`) - Developer: [Ascension Health](https://appshunter.io/developer/602511938) - Category: Medical, Health & Fitness - Price: Free - Rating: 4.84/5 from 6,124 App Store ratings · 50 written reviews indexed - Age rating: 12+ - Requires: iOS 15.0 · 44 MB - Languages: English - Released: 2019-04-06 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/ascension-online-care/id1455984349/reviews.md ## What is Ascension Online Care? Ascension Online Care features virtual urgent care so that we can be here for you and your family 24/7 with care that fits your schedule. Get the care you need, online anytime, wherever you are – at home, at work, or on the go. Ascension Online Care is 24/7 one-on-one, personalized care where you and a doctor have a video chat using your mobile device. We work quickly to understand you and your unique situation, so we can provide the care you need. And it’s secure and private. Getting started is easy: 1 Download the Ascension Online Care app 2 Create your profile and tell us about your symptoms 3 Start your video visit and talk to a doctor We’re here to treat you and your family for a wide variety of non-emergency symptoms and conditions, including: • Sinus or upper respiratory infections • Eye infections • Rash • Sore throat/strep/cough • Cold/flu • Fever • Seasonal allergies • Urinary tract infections Have a favorite pharmacy? If you end up needing a prescription, we will send your prescription to your preferred pharmacy. Just add the pharmacy information when you are registering for your visit. If you are an Apple Health user you will have the option to share important health information with your provider during your video visit. Sharing Apple Health data is optional but allows the provider to see heart rate, weight, and other health information to help them make a more accurate diagnosis. ## Key features - 24/7 virtual urgent care - Video doctor visits - Personalized one-on-one care - Prescription services - Apple Health data sharing - Treatment for non-emergency symptoms ## What do users think of Ascension Online Care? Overall sentiment: mixed **Pros** - ⚡ Fast and efficient - 🤗 Friendly and professional doctors - 🏠 Convenient from home - 🙏 Grateful for the service - 💨 Quick prescription delivery **Cons** - 🕰️ Long wait times - 🤖 Technical issues and app glitches - 🤷‍♀️ Inconsistent experiences - 🤬 Poor customer service - 🚫 Unable to contact doctors after appointment **Commonly reported bugs** - Appointment disappearing from the app - Patients getting bumped in the queue - Incorrect patient information entered by doctors - Billing issues and duplicate charges **Most requested features** - Ability to message doctors after appointment - Estimated wait time display - Option to save patient information for future visits - Better coordination with pharmacies for prescription fulfillment ## Recent user reviews (10 of 50) All indexed reviews: https://appshunter.io/ios/app/ascension-online-care/id1455984349/reviews.md ### 1/5 — The worst *2022-11-28, version 12.3.3* Charles sineri was great. I had an appointment last year with him. Do not see Mohammed imran he was absolutely rude, kept cutting me off and did my summery wrong. One part says I had a fever. I even took a picture of my thermometer, he wrote the wrong temperature, then it says no fever, and other things that is completely wrong. The whole summary just contradicts itself. I was cut off over and over. He just wanted to her off the phone. I didn’t even get to say all my symptoms. He tried to tell me bye not even two minutes after the video call started. I had to continue to try and talk. I needed a note which will not load. Only the incorrect summary does. It was very obvious he just wants to get done as fast as possible. I’m a nursing student and you should go into health care to help people, not make them feel like they are bothering you while I paid $60 for a 4 minute call. Absolutely horrible. I also was unable to put a review when I was prompted to. I was unable to click anything. That is probably why they all have five stars. ### 1/5 — User antagonistic app: slow, many bugs, not well constructed *2022-08-01, version 12.3.1* This app has symtoms of an app that was released prematurely without being tested thoroughly. There are many issues. Not going to take the time to list. And concerning my online appointment, I learned that there is only one opportunity to rate the experience - immediately after the online appointment. Given the opportunity to rate now, the rating would be two stars for the appointment and the doctor: - I was on video and he was not. I asked why. He gave a lame excuse. - the report listed many assumptions concerning my condition that he did not ask me about - the prescription fill process was a royal PITA. Ascension takes zero ownership of the process to ensure that the pharmacy has received the prescription. It is up to the customer to track the prescription, to follow-up, and to communicate back to Ascension if the pharmacy has not received the prescription. This is NOT in the interest of a good customer experience. I will not use this service again. ### 1/5 — Fraud do not do it *2022-07-16, version 12.3.1* Last night I used the app and was charged three times on my credit card the doctor said he was sending prescriptions in for me they were not sent in not today either pharmacist said no prescriptions sent for me since there is no customer service number I had to use the app again and was charged this many more times again in my opinion that is fraudulent.I will never use this app again nope never when your really sick this is the last thing you need especially when your not being paid at work while your out sick . I’m really just disgusted. ### 1/5 — Worst Service Ever *2022-06-18, version 12.2.3* Not worth downloading. I have been waiting online to go to a local urgent care in St. Louis for several days but couldn’t get in to see a real doctor in person just to get a referral to see a GI specialist. Out of desperation, I downloaded the app and paid $59 to have a consult with an online “doctor”. This doctor told me he couldn't do anything except push pills on me and couldn’t give me a referral because he’s in Alabama. What good is this service? ### 5/5 — My visit with Dr. Gindy *2020-12-24, version 12.0.1906* My visit was very fast and to the point. I had already sent in pics of my rash so he had those to look at. He was very nice and professional. It’s Christmas Eve and I’ve itched all night. Going to pick up my rx now. Thank you Sir.... He even wished me Merry Christmas.❤️ ### 5/5 — Thanksgiving Nightmare *2020-11-26, version 12.0.1603* My daughterWoke up with a fever and extreme nasal pressure. Her doctors office wouldn’t be open until Monday, so I would of been forced to go to the ER or urgent care. This app was easy, the doctor was there quickly to help. The whole call took like ten minutes and they sent some antibiotics over right away! Today I am thankful for this app! Thanks so much!!! ### 5/5 — Easy and quick *2020-11-15, version 12.0.1603* This was the first time using this service. It was very convenient. The dr came on and we video chatted and she sent me in some meds. I’m not sure if i could have found someone to see me on a Sunday so this was a God send. I highly recommend. ### 5/5 — Doctor *2020-11-12, version 12.0.1603* Allison stallbohm I’ve been seeing for a very long time now sheNot judge mental very understanding listens to all your concerns and takes her time during all your appointments !! I would have all my family see her if I could ! I was very nervous to switch from another doctor to her but I’m very pleased. I reallyRecommend internal medicine my doctor before her was awesome she is now in the cancer center. ### 5/5 — Grateful *2020-10-30, version 12.0.1603* I am so grateful for this feature, I don’t like going out into public right now, And the ease and comfort of seeing a Dr. in my own home setting not only gets me the help I need but also keeps me safe. I will continue to take advantage of this wonderful opportunity. Thank you St John’s for providing it. ### 5/5 — Online visit *2020-10-03, version 12.0.806* I was skeptical about an online visit, but this was super easy. From start to finish it probably took about 15 minutes. The doctor was great. I will definitely do another online visit. ## Frequently asked questions about Ascension Online Care ### What is Ascension Online Care? Ascension Online Care provides virtual urgent care services, allowing you to connect with a doctor via video chat for non-emergency medical needs. It's designed to fit your schedule, offering care anytime, anywhere you have an internet connection. ### What types of conditions can be treated with Ascension Online Care? The app can treat a wide range of non-emergency symptoms and conditions, including sinus or upper respiratory infections, eye infections, rashes, sore throats, coughs, colds, flu, fevers, seasonal allergies, and urinary tract infections. ### How much does Ascension Online Care cost? Based on the provided information, the app is free to download and use. The cost of a virtual visit or any associated medical services would typically be handled through insurance or direct payment, though specific pricing is not detailed in the description. ### Can I get prescriptions through Ascension Online Care? Yes, if a prescription is needed, it can be sent to your preferred pharmacy. You will have the opportunity to add your pharmacy information during the registration process for your visit. ### Is my health information kept private? Yes, the app emphasizes that the video visits are secure and private. Additionally, you have the option to share health information from Apple Health with your provider to aid in diagnosis, but this sharing is entirely voluntary. ## Version history (last 3 releases) ### 12.4.1 — 2023-03-21 Ascension Online Care is being discontinued on March 31, 2023. In order to better serve you, we will no longer be providing care through Ascension Online Care and the service will be discontinued on March 31, 2023. Instead, you can schedule virtual visits with a care team member you trust at an Ascension site of care in your community at ascension.org. ### 12.4.0 — 2023-03-15 Ascension Online Care is being discontinued on March 31, 2023. In order to better serve you, we will no longer be providing care through Ascension Online Care and the service will be discontinued on March 31, 2023. Instead, you can schedule virtual visits with a care team member you trust at an Ascension site of care in your community at ascension.org. ### 12.3.4 — 2023-01-18 We continue to improve the patient experience with these new updates: • Performance and design enhancements ## Apps similar to Ascension Online Care | App | Rating | Price | Category | | --- | --- | --- | --- | | [AirStrip OB](https://appshunter.io/ios/app/airstrip-ob/id309381240) | 4.0 (3) | Free | Medical | | [AcuApp® Acupressure](https://appshunter.io/ios/app/acuapp-acupressure/id510935540) | 3.5 (2) | Free | Medical | | [ICE Medical Standard](https://appshunter.io/ios/app/ice-medical-standard/id412786820) | 4.3 (1,951) | Free | Medical | | [Hypnosis for Childbirth](https://appshunter.io/ios/app/hypnosis-for-childbirth/id477599840) | 5.0 (1) | $4.99 | Medical | | [USPSTF Prevention TaskForce](https://appshunter.io/ios/app/uspstf-prevention-taskforce/id311852560) | 3.6 (68) | Free | Medical | | [CCL eLab Community](https://appshunter.io/ios/app/ccl-elab-community/id492766180) | — | Free | Medical | ## More apps by Ascension Health - [myEthicsRx](https://appshunter.io/ios/app/myethicsrx/id1001996003) - [Automated Benefit Svcs FSA](https://appshunter.io/ios/app/automated-benefit-svcs-fsa/id1443933724) - [Automated Benefit Services](https://appshunter.io/ios/app/automated-benefit-services/id1455641789) - [OneNurse](https://appshunter.io/ios/app/onenurse/id1553784019) - [Ascension SmartHealth](https://appshunter.io/ios/app/ascension-smarthealth/id1565813302) All apps by Ascension Health: https://appshunter.io/developer/602511938 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*