# Ascension Online Care — user reviews > 50 indexed App Store user reviews of Ascension Online Care by Ascension Health, rated 4.84/5 from 6,124 ratings. - Source: https://appshunter.io/ios/app/ascension-online-care/id1455984349/reviews - App overview in markdown: https://appshunter.io/ios/app/ascension-online-care/id1455984349.md - Rating breakdown: 5★ 5,572 · 4★ 358 · 3★ 74 · 2★ 17 · 1★ 102 ## What do users think of Ascension Online Care? Overall sentiment: mixed **Pros** - ⚡ Fast and efficient - 🤗 Friendly and professional doctors - 🏠 Convenient from home - 🙏 Grateful for the service - 💨 Quick prescription delivery **Cons** - 🕰️ Long wait times - 🤖 Technical issues and app glitches - 🤷‍♀️ Inconsistent experiences - 🤬 Poor customer service - 🚫 Unable to contact doctors after appointment **Commonly reported bugs** - Appointment disappearing from the app - Patients getting bumped in the queue - Incorrect patient information entered by doctors - Billing issues and duplicate charges **Most requested features** - Ability to message doctors after appointment - Estimated wait time display - Option to save patient information for future visits - Better coordination with pharmacies for prescription fulfillment ## Newest reviews (11 of 50) ### 2/5 — Unable to message my own doctor. *2020-08-16, version 12.0.806* This app is awful to use. The conference failed as soon as the doctor tried to connect. The doctor ended up calling me back. Once the appointment was over I couldn’t even message my doctor with additional questions. The app says that you can only message doctors you’ve seen. But instead it just constantly says no contacts. So now I’ll have to call and find out how to get the prescriptions the doctor prescribes. Not a good app. Use something else. ### 5/5 — Online visit *2020-04-27, version 12.0.627* My first time using this means of visiting with my care provider. Once I had the app setup on my device, the call went well and was able to contact my provider. Very easy and almost like being in the office. ### 5/5 — Wonderful Experience! *2020-04-26, version 12.0.627* I have never done this before and was a bit apprehensive but Dr. Smith was absolutely awesome! She answered all my questions and was very mindful of my concerns and prescribed a medication for me. It would not have been good for me to use my regular DR due to having some serious health issues and the Coronavirus. This was most helpful. Thank you for offering this service. ### 5/5 — Fantastic Alternative to in person Visits *2020-04-17, version 12.0.627* I am so glad that this service exists. If not then I would have had to go into the hospital... and during this pandemic that is the last thing I want to do. Cheers to you guys for staying ahead of the curve! ### 5/5 — Visit online with Dr Snell *2020-04-14, version 12.0.627* When I initially called into the office Alenna was very helpful getting me set up for online visit. Appointment online started a little late but once online with Dr Snell everything went fine. She is our Dr for many years and being able to talk to her about my issue was a Godsend. She is very dedicated and special to our whole family. Thank you for letting me be able to deal with Dr Snell she is the best. ### 5/5 — Dr. Barclay and Micah *2020-04-10, version 12.0.627* Today’s virtual visit with Dr. Barclay was spectacular. His office did a wonderful job setting up and preparing us with the downloading and signup of the Ascension app. Calling us to make sure we were in the waiting room prior to the actual appointment time and bringing us into room so to speak with Dr. Barclay. Our visit with Dr. Barclay was fantastic with the assessment of our son’s increased dosage of his medication, assessed and resolved. The only difficulty was that the device we were using for the appointment was not connected to WiFi. The app didn’t ask that this transpire before the appointment and hence it wasn’t quite as seamless as it should have been. If it would have worked marvelously if that was clarified prior to the appointment. Your team is wonderful and it’s always a joy to be in your care. Sincerely Doug Douglas Hupp ### 5/5 — “Office”’visit *2020-04-03, version 12.0.627* The virtual visit I had with Dr. Hildebrandt went very well. I was able to discuss my concerns and she gave me a course of action to take. Of course it is always better to have a face to face visit, but this was much better than having to go to Urgent Care or the Emergency Room, given the situation with the pandemic we are experiencing right now. ### 5/5 — LOVE THIS!! *2020-03-31, version 12.0.627* Super convenient, greatly enjoyed the non interruption of the day! Especially when trying to self isolate!! Since already established with my physician, it would seem easier on his day, as well! No long time spent getting ready, driving to the office, waiting to be seen for something simple. Less risk of exposure for both the staff and doctors, other patients, or myself! I love this!! Thanks for doing this!!! ### 5/5 — Thank You *2020-03-27, version 11.5.700* Thank you for being able to schedule a virtual appointment so I was able to refill my prescriptions. I can not thank our health care workers and front line people enough for taking care of us. ### 5/5 — Dr. Powers *2020-03-25, version 11.5.700* Dr. Powers is one of the best doctors I have ever been to! She actually takes the time to listen to my concerns and then takes the time to find a plan to help my condition. She definitely cares about each and every one of her patients. I recommend her highly! ### 4/5 — Takes time *2020-03-24, version 11.5.700* It would be nice to get an estimated time. First time I went on the provider signed off before I got through then I had to start over again. Plus I kept going from pt three to four then five back to three, not sure what that was about ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst *2022-11-28, version 12.3.3* Charles sineri was great. I had an appointment last year with him. Do not see Mohammed imran he was absolutely rude, kept cutting me off and did my summery wrong. One part says I had a fever. I even took a picture of my thermometer, he wrote the wrong temperature, then it says no fever, and other things that is completely wrong. The whole summary just contradicts itself. I was cut off over and over. He just wanted to her off the phone. I didn’t even get to say all my symptoms. He tried to tell me bye not even two minutes after the video call started. I had to continue to try and talk. I needed a note which will not load. Only the incorrect summary does. It was very obvious he just wants to get done as fast as possible. I’m a nursing student and you should go into health care to help people, not make them feel like they are bothering you while I paid $60 for a 4 minute call. Absolutely horrible. I also was unable to put a review when I was prompted to. I was unable to click anything. That is probably why they all have five stars. ### 1/5 — User antagonistic app: slow, many bugs, not well constructed *2022-08-01, version 12.3.1* This app has symtoms of an app that was released prematurely without being tested thoroughly. There are many issues. Not going to take the time to list. And concerning my online appointment, I learned that there is only one opportunity to rate the experience - immediately after the online appointment. Given the opportunity to rate now, the rating would be two stars for the appointment and the doctor: - I was on video and he was not. I asked why. He gave a lame excuse. - the report listed many assumptions concerning my condition that he did not ask me about - the prescription fill process was a royal PITA. Ascension takes zero ownership of the process to ensure that the pharmacy has received the prescription. It is up to the customer to track the prescription, to follow-up, and to communicate back to Ascension if the pharmacy has not received the prescription. This is NOT in the interest of a good customer experience. I will not use this service again. ### 1/5 — Fraud do not do it *2022-07-16, version 12.3.1* Last night I used the app and was charged three times on my credit card the doctor said he was sending prescriptions in for me they were not sent in not today either pharmacist said no prescriptions sent for me since there is no customer service number I had to use the app again and was charged this many more times again in my opinion that is fraudulent.I will never use this app again nope never when your really sick this is the last thing you need especially when your not being paid at work while your out sick . I’m really just disgusted. ### 1/5 — Worst Service Ever *2022-06-18, version 12.2.3* Not worth downloading. I have been waiting online to go to a local urgent care in St. Louis for several days but couldn’t get in to see a real doctor in person just to get a referral to see a GI specialist. Out of desperation, I downloaded the app and paid $59 to have a consult with an online “doctor”. This doctor told me he couldn't do anything except push pills on me and couldn’t give me a referral because he’s in Alabama. What good is this service? ### 1/5 — Line was too long *2020-07-01, version 12.0.806* Just after COVID-19 lockdown on a Friday, March 13th I returned from traveling via airline. Eleven days later I started to run a low grade fever with coughing and decided it was bronchitis again. Called Urgent care on Friday, March 27th who told me not to come in and was referred to Ascension so I downloaded this online service to get antibiotics for chronic bronchitis. There was 28 ahead of me and I got dumped with message “Physician not available” then logged back on and 41 ahead of me. Tried again on Saturday and could never get a physician as the lines were too long. I understand there were probably not enough available because of COVID-19 and lines were too long as a result. I could not get my primary doctor either. Many emergency rooms were locked down too so I tried to treat myself but without antibiotics I would not be successful. On Sunday after low pulse oxygen, my wife called an ambulance. At the hospital they begin antibiotic treatment as I now had pneumonia but was isolated with COVID-19 precautions until I tested negative. I spent 5 days in the hospital. If only I could have talked to a doctor and gotten oral antibiotics. So I feel that the fact I could never connect with an online physician did not serve me well. ### 1/5 — Could be substantially better *2020-04-07, version 12.0.627* Getting connected with a doctor was quick. The doctor however sent my prescription in using an incorrect name. My legal name is Katie. He changed it to Kathleen for some reason and it took me a long time to be able to get my prescription because of it. They also charged my debit card for the visit two times. I’m currently on hold with customer service to get that fixed. 41 minutes on the phone so far and still waiting. It would’ve been faster and less stressful to just get in with my primary. Even in the age of covid-19. Would not recommend. ### 1/5 — Constantly transferred *2020-03-31, version 12.0.627* I have tried this service a few times now. One time it took me 5 hours to speak to someone. I get assigned to a doctor and wait in line until I’m the next patient to be seen (mind you many times throughout the waiting process it appears they add people in front of me because it will get longer multiple times throughout the wait) and then I’ll get a notification that says the doctor is reviewing my file and then I’ll immediately get another notification that I’m being transferred to another doctor where I have to wait in line again. I’m currently waiting for the third doctor tonight and it’s been over 4 hours. Ridiculous. Originally the wait had 3 people ahead of me and as of right now there are 5. This currently is a difficult time because we are all advised to not leave the house if we can avoid it. I felt relief when I found out about this service but I can’t express how frustrating it really is. The app also does not have any clear way to contact customer service. after looking around I finally found a phone number. However as I mentioned I’ve been waiting over 4 hours to speak with a doctor and don’t even want to think about how long it would take to reach someone in customer service. ### 1/5 — People are going to die because they can’t get seem *2020-03-28, version 12.0.627* Got to the section where you select the “next available medical professional. I waited in queue to see a doctor for over two hours. 10 patients ahead of you. 9. Then 12? Then finally 1 ahead of you. THEN it says Dr _____ is “no longer available” and INSTEAD of doing anything logical like putting me in a new line, it kicks me out of line and asks me to start over. ARE YOU KIDDING ME? The doctor took a break after two hours of seeing people so now I have to start again? How does that make sense? People are relying on this tool to get tested for COVID-19 and this is terrible. You should be ashamed of yourselves Ascension ### 1/5 — Poor customer service *2020-03-27, version 11.5.700* I’m sure the doctors are great but you have to wait for hours to “see” one. I was on hold for 4 and 1/2 hours only to be kicked over to another doctor to wait “in line” again. Plus, my card WAS charged and calling customer service was an immediate hold and you guessed it, another long wait to get no where. This company needs to get a better handle on the business side before I will ever try them again. ### 1/5 — Great idea, poor execution *2020-03-23, version 11.5.700* I hate to leave bad reviews, but my experience with this app warrants it. Everything every bad review mentions happened to me, and honestly I didn't think it would. Shame on me for being naive Set up is very easy and simple, you can even upload pictures. I picked a doctor whose speciality was in line with my problem, but that's where the fun stops. I got to the first doctor and it never connected claiming technical issues on my end. I have great WiFi and mic/camera permissions were already allowed. After spinning for 10 minutes I disconnected. Thought it was a glitch and tried again. I was anywhere between 8 and 12th in line with a different doctor (didn't make sense how I kept getting pushed back), waited over three hours and never saw anyone. Considering it was after 2 AM I made an appointment next day. I got every confirmation you can think of, checked in and was good to go. As the pre-appointment video was playing I plugged in my headphones and the app froze. I closed it and when reopening my appointment was gone. I clicked the text link - broken. I clicked the email link - opened my appointment in app and had the appointment but I couldn't start it. Tried again and then got the "your appointment has been completed thanks" prompt. No idea what happened or why. I was excited about this simply because I'm uninsured, but I cannot in good faith recommend it. Hopefully this saves someone else these hardships. ## Most praised reviews (10 highest-rated) ### 5/5 — My visit with Dr. Gindy *2020-12-24, version 12.0.1906* My visit was very fast and to the point. I had already sent in pics of my rash so he had those to look at. He was very nice and professional. It’s Christmas Eve and I’ve itched all night. Going to pick up my rx now. Thank you Sir.... He even wished me Merry Christmas.❤️ ### 5/5 — Thanksgiving Nightmare *2020-11-26, version 12.0.1603* My daughterWoke up with a fever and extreme nasal pressure. Her doctors office wouldn’t be open until Monday, so I would of been forced to go to the ER or urgent care. This app was easy, the doctor was there quickly to help. The whole call took like ten minutes and they sent some antibiotics over right away! Today I am thankful for this app! Thanks so much!!! ### 5/5 — Easy and quick *2020-11-15, version 12.0.1603* This was the first time using this service. It was very convenient. The dr came on and we video chatted and she sent me in some meds. I’m not sure if i could have found someone to see me on a Sunday so this was a God send. I highly recommend. ### 5/5 — Doctor *2020-11-12, version 12.0.1603* Allison stallbohm I’ve been seeing for a very long time now sheNot judge mental very understanding listens to all your concerns and takes her time during all your appointments !! I would have all my family see her if I could ! I was very nervous to switch from another doctor to her but I’m very pleased. I reallyRecommend internal medicine my doctor before her was awesome she is now in the cancer center. ### 5/5 — Grateful *2020-10-30, version 12.0.1603* I am so grateful for this feature, I don’t like going out into public right now, And the ease and comfort of seeing a Dr. in my own home setting not only gets me the help I need but also keeps me safe. I will continue to take advantage of this wonderful opportunity. Thank you St John’s for providing it. ### 5/5 — Online visit *2020-10-03, version 12.0.806* I was skeptical about an online visit, but this was super easy. From start to finish it probably took about 15 minutes. The doctor was great. I will definitely do another online visit. ### 5/5 — Online care *2020-08-30, version 12.0.806* Dr. Christina George she was great awesome she knows exactly what I was talking about it was quick this is a really good way to communicate when you have kids and with this COVID-19 going on we don’t have to run to an urgent care went to the emergency room justPerfect for me to tell the doctor what was wrong with me she was a very good listener I love the way she communicating with me very good doctors I recommend everybody to Dr. Christina George ### 5/5 — Excellent Care *2020-07-03, version 12.0.806* Dr. Ladwig always does his best to provide the greatest care possible. He is professional, kind and caring. Dr. Ladwig communicates with my Primary Care, Brittany Immink, at Borgess Internal Medicine at Woodbridge. Brittany also participates in Virtual Care. I appreciate that Dr. Ladwig and Brittany are willing to communicate with each other and my other providers. I am a high risk individual. Virtual Care Visits are essential for me during the Pandemic. I very much appreciate Ascension Borgess offering Virtual Care Services. I have found them to be very effective. The App is extremely user friendly. Thank you. Iris F. Camer ### 5/5 — Way easier than I thought! *2020-05-26, version 12.0.806* And this is coming from a tech-challenged person. Felt like being there face to face. Easy, fast and effective without having to leave the house! ### 5/5 — Dr hooks *2020-05-05, version 12.0.627* Dr Hooks is so knowledgable and friendly! Makes his patients feel completely at ease and helps us understand what is going on and specifically showed me my tests and explained it in ways i could understand. He was even running a few minutes late from a procedure and he made sure i was notified of this so that i wouldnt be concerned. Then he took as much time as needed with me ! Highly recommend him and his practice --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*