# Ascentra CU Mobile — user reviews > 207 indexed App Store user reviews of Ascentra CU Mobile by Ascentra Credit Union, rated 4.60/5 from 882 ratings. - Source: https://appshunter.io/ios/app/ascentra-cu-mobile/id1511225078/reviews - App overview in markdown: https://appshunter.io/ios/app/ascentra-cu-mobile/id1511225078.md - Rating breakdown: 5★ 698 · 4★ 86 · 3★ 28 · 2★ 32 · 1★ 38 ## What do users think of Ascentra CU Mobile? Overall sentiment: positive **Pros** - 👍 User-friendly - 🚀 Convenient - 🔒 Secure - 💡 Helpful features - 🎨 Clean design **Cons** - 🐛 Crashes and login issues - ⏱️ Slow performance - 🔍 Confusing navigation - 💳 Lack of credit card integration **Commonly reported bugs** - Inconsistent login credentials - Delayed transaction updates - Unreliable mobile deposit feature **Most requested features** - Add credit card balance and due date information - Improve pending transaction visibility - Implement 2-factor authentication login option - Provide quick balance check without login ## Newest reviews (15 of 207) ### 4/5 — Easy to use *2026-08-19, version 4.0.260601* Super easy to use and navigate menus ### 4/5 — Getting better, keep working on it! *2026-07-24, version 4.0.260500* Nice and simple. I would like: (1) Ability to login with 2-factor authentication using a text message instead of having to choose between phone call or email. ### 5/5 — Really like the digital banking *2026-06-25, version 4.0.260500* The lady that helped us opened our accounts gets a 5 star. Great customer service and so kind! ### 5/5 — Love Ascentra Bank and App *2026-06-18, version 4.0.260500* I love everything about my Ascentra bank and the app. All of the workers on Grant Street are amazing. And the app is very useful. ### 4/5 — Ascentra *2026-06-13, version 4.0.260500* Muy buena aplicación y muy accesible en todo ### 5/5 — Works great *2026-06-02, version 4.0.260500* Works great!!!!!! ### 3/5 — Too much bloat *2026-06-01, version 4.0.260500* This newest update isn’t very helpful. I feel there is too much bloat on the main screen. It was so much easier to see all of your accounts right as you open the app. Now you have to click “view all accounts” and then it will take you to a different page. I know you can favorite them but you can’t see more than 10. For someone who has more than 10 it is very frustrating to have to keep clicking back and forth. Please change it back to how it was before! ### 5/5 — Easy to get around *2026-05-30, version 4.0.260500* I like the new design ### 5/5 — Banking made simple *2026-05-30, version 4.0.260500* Always love this credit union and this is the first one I’ve ever felt this way about, great job guys. ### 5/5 — Great *2026-05-30, version 4.0.260500* Great app, all the info I need is on it, 👍🏻👍🏻 ### 5/5 — Nice App *2026-05-30, version 4.0.260500* I feel like it needs to give you the option to know your cc amount due somewhere most credit card apps I use show it with easier access. Other than that it’s great! ### 4/5 — Improved! *2026-05-15, version 4.0.260500* This app is much better! You can see your balances much better! ### 4/5 — Ascentra *2026-04-09, version 4.0.251100* Muy buena aplicación y muy accesible en todo ### 5/5 — Easy to use *2026-04-09, version 4.0.251100* The Ascentra app is so much easier to use than other banking apps! ### 5/5 — Works as advertised *2026-03-11, version 4.0.251100* Just feels very clunky and restrictive and, if you forget your username u have to go on site to figure that stuff out. ## Most critical reviews (10 lowest-rated) ### 1/5 — I hate this app! *2026-08-20, version 4.0.260601* It never saves my login says it’s wrong and o know it’s right! Money takes forever to go out of the accounts! ### 1/5 — Change Isn’t Always Good *2026-06-05, version 4.0.260500* All the changes and updates made it more difficult to use. ### 1/5 — Could be more refined *2026-05-15, version 4.0.260400* The app seems thrown together and it’s like you just made an app, just to have it. It’s not fun to use. Its old design isn’t pleasant while using it and it doesn’t run smooth. It would also be nice to have a digital debit card separate from your regular one. Something that changes card numbers. Just as a backup for unforeseen situations. ### 1/5 — New app access *2026-01-29, version 3.0.5910* I think it’s ridiculous you have to have a certain type of phone and update to access the new app. I can no longer access my account via app because my phone does not support it. ### 1/5 — Bad *2026-01-08, version 4.0.251100* slow and constantly kicking me out of the app ### 1/5 — Hot garbage *2023-08-12* The interface for both the app and the website need a desperate facelift. From the interface to the features it is simply not up with the times. I would swear it was from the early 2000’s. And I was born in 93’ so I would know. The lack of features is insanity. One feature that is frustrating me the most is the lack of immediate pending transactions and not being able to add pending transactions. If I know I have a several subscriptions/bills etc that get withdrawn on the same date every month (or any upcoming transaction), (like my old bank) I should be able to add a pending transaction so that it’s easier to keep track of remaining funds. My old bank allowed you to add a one time pending transactions and every reoccurring ones. So that at all times you could see what your “real” balance is. Only reason I am going to keep this account open is because a branch is 2 mins from me. Other than that I would close this asap and go elsewhere. It’s freakin 2023. Like be for real Ascentra. This app in comparisons to all the others… hot flaming garbage ### 1/5 — Password doesn’t always work! *2022-11-02, version 2.0.5724* In the last few months password doesn’t always work. Very frustrating,thinking of switching banks. It too bad been with Ascentra since the beginning of Alcoa Credit Union. And the drive up ATM at the Grant Street location is never working, Terrible,Terrible service. ### 2/5 — Slow *2026-09-04, version 4.0.260800* Runs too slow. Balance is never accurately updated ### 2/5 — Liked the old version *2026-05-15, version 4.0.260500* I really liked the way it was. I’m tired of everyone thinking change is a great thing. The new additions are like a step back. ### 2/5 — Camera quality in Mobile check deposit *2025-09-20, version 3.0.250500* Idk why but my camera quality significantly degrades when I try to do a mobile deposit. Half the time it is so terrible that it won’t accept my picture. My camera quality isn’t bad outside of the app, so I know it’s an app issue. Please fix this!!! I don’t live near the credit union so I rely on mobile deposit a lot! ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2026-09-05, version 4.0.260800* I like Ascentra mobile ### 5/5 — Ascentra App *2026-09-05, version 4.0.260800* I use this app on a daily basis to keep track of my balance on each of my accounts. I do appreciate the ease of use of the app, it gives me comfort. ### 5/5 — Love the changes *2026-09-04, version 4.0.260800* This has streamlined the online banking experience. I use this app almost daily. ### 5/5 — Great *2026-09-04, version 4.0.260800* This app is so convenient! I am able to see all my kids accounts since I’m on them and able to easily transfer money around. ### 5/5 — Works great *2026-09-03, version 4.0.260800* Works great!!!!!! ### 5/5 — Great *2026-08-20, version 4.0.260601* Great app, all the info I need is on it, 👍🏻👍🏻 ### 5/5 — Great *2026-08-20, version 4.0.260601* Love how convenient it is especially with the different all the locations available. Also the staff are very helpful. Especially the 3rd Street Staff. Carrie has a great team. ### 5/5 — I Love the recent updates *2026-08-17, version 4.0.260601* I feel like it needs to give you the option to know your cc amount due somewhere most credit card apps I use show it with easier access. Other than that it’s great! ### 5/5 — Ascentra app *2026-07-13, version 4.0.260500* Ascentra’s app is user friendly, at least for me it is easy to navigate my accounts , to make transactions , to check transactions past and present. Never had any problems with it . ### 5/5 — Rating *2026-07-07, version 4.0.260500* Convenient --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*