# Ascott Star Rewards: Book Stay — Travel and Stay Rewarded

> Loyalty program app for booking hotel stays and earning rewards. (iPhone/iPad app by Ascott International Management.)

- Source: https://appshunter.io/ios/app/ascott-star-rewards-book-stay/id1528969049 (this page in markdown: same URL + `.md`)
- Developer: [Ascott International Management](https://appshunter.io/developer/1414157662)
- Category: Travel, Food & Drink
- Price: Free
- Rating: 2.40/5 from 32 App Store ratings · 78 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 187 MB
- Languages: American English, French (France), Indonesian, Japanese, Korean, Thai, Chinese (Traditional, Hong Kong SAR China)
- Released: 2020-09-29
- Data updated: 2026-08-18
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ascott-star-rewards-book-stay/id1528969049/reviews.md

## What is Ascott Star Rewards?

Unlock a better way to travel
Introducing our latest update with a fresh, all-new look designed just for you! Our redesigned interface offers a smoother, more intuitive experience, making it easier than ever to explore your favourite features. Enjoy enhanced navigation, vibrant visuals, and improved functionality at your fingertips. Unlock exclusive offers and the best accommodation deals when you book direct with Ascott Star Rewards, Ascott’s loyalty programme.

Book Your Stay at Destinations Around the World
With the Ascott Star Rewards mobile app, select from over 400 participating properties spanning 14 brands across more than 120 cities for your upcoming stay. What’s more, access the latest travel inspirations to plan ahead for your next adventure.

Participating Brands
Ascott, Citadines, lyf, Oakwood, Quest, Somerset, The Crest Collection, The Unlimited Collection, Preference, Fox, Harris, POP!, Vertu and Yello.           
  
Exclusive Deals and Offers
Be amongst the first to experience our newest properties with opening offers, app-exclusive deals, and stay vouchers; whilst earning reward points for all eligible stays.

Manage Your Loyalty Membership
Seamlessly navigate your loyalty membership, keep track of upcoming stays, and effortlessly manage reservations and stay preferences.

Partnerships
Earn airline miles on eligible bookings with participating airline partners.

Convenience on the Go
Now you can conveniently check in on your mobile with pre-arrival check-in while on the go and activate your mobile room key for access to your accommodation and facilities within the property.

Chat with Us
Connect with us via mobile chat during your stay.

Download Now to Stay Rewarded.

## Key features

- Book stays worldwide
- Exclusive deals and offers
- Earn reward points
- Manage loyalty membership
- Mobile check-in
- Mobile room key
- Chat support

## What do users think of Ascott Star Rewards?

Overall sentiment: negative

**Pros**

- 👍 Easy to navigate
- 👍 Smooth interface
- 👍 Quick reservations
- 👍 Fantastic deals
- 👍 Great app
- 👍 Good app
- 👍 Seamless application
- 👍 User friendly
- 👍 Mobile phone key enabled
- 👍 Mobile check in / check out enabled
- 👍 In-house amenities request enabled
- 👍 Nice app to use
- 👍 Great to manage bookings
- 👍 Good app to use
- 👍 Hassle-free hotel bookings
- 👍 Works quite well
- 👍 Handy features
- 👍 Clean and efficient app
- 👍 Very helpful app
- 👍 Easy to book
- 👍 Simple and quick booking
- 👍 Clear photos
- 👍 Great cancellation policies
- 👍 Beautiful properties
- 👍 Hidden gem of hotels
- 👍 Great app

**Cons**

- 🐛 Terrible UX design
- 🐛 App drains battery
- 🐛 App burns phone
- 🐛 Useless app
- 🐛 Error message at every page
- 🐛 Impossible to switch to French
- 🐛 Frustrating app
- 🐛 Cannot paste passwords
- 🐛 Horrible user experience
- 🐛 Too many errors
- 🐛 PC necessary to find hotels
- 🐛 Login failed
- 🐛 Account locked
- 🐛 Account creation failed
- 🐛 Cannot click agree button
- 🐛 Booking failed notice
- 🐛 Difficult to use after update
- 🐛 Unable to get hotel locations
- 🐛 Spinning wheel and nothing
- 🐛 No confirmation, no progress
- 🐛 Digital dead air
- 🐛 Not hospitable
- 🐛 No reward for third-party bookings
- 🐛 Unusable
- 🐛 Impossible to sign up
- 🐛 Impossible to enter password
- 🐛 Ridiculously difficult to navigate
- 🐛 No Arabic language
- 🐛 App is a joke
- 🐛 App doesn’t work
- 🐛 Double charged
- 🐛 Painfully unusable signup
- 🐛 Password requirements too short
- 🐛 Login fails
- 🐛 Reset password fails
- 🐛 Password limited to 16 characters
- 🐛 Pre-arrival check-in impossible
- 🐛 App can't get email address
- 🐛 App can't edit email address
- 🐛 Numerous bugs
- 🐛 Cannot modify language/currency
- 🐛 Everything stays in English/dollars
- 🐛 Cannot book/pay in Euros
- 🐛 Super intransparent
- 🐛 Automatically logs out
- 🐛 Login screen misleads
- 🐛 No notification inside badge
- 🐛 Very artisanal app
- 🐛 Bug issue
- 🐛 App freezes
- 🐛 Poor marketing
- 🐛 Stuck at 'agree' page
- 🐛 Cannot retrieve reservation
- 🐛 Wasted time trying to add reservation
- 🐛 Room Key doesn't work
- 🐛 Not functional
- 🐛 Full of bugs
- 🐛 Registration doesn't work
- 🐛 Cannot find hotel in app
- 🐛 App keeps crashing
- 🐛 App not working on new iOS
- 🐛 Cannot login
- 🐛 Cannot view Terms & Conditions
- 🐛 Have to enter ID/password every time
- 🐛 Amount changes at payment
- 🐛 Need another payment method
- 🐛 Keeps loading when booking
- 🐛 Always logs me off
- 🐛 Need to request mobile key again
- 🐛 Hard to request key
- 🐛 Doesn't allow key activation
- 🐛 Not working again
- 🐛 Horrible app and customer service
- 🐛 Missing points not resolved
- 🐛 Cannot open to find hotel/redeem voucher
- 🐛 Properties don't endorse app
- 🐛 Lyf has own app
- 🐛 ASR app feels boomer
- 🐛 App information not recognized
- 🐛 App glitching
- 🐛 Overpromises and underdelivers

**Commonly reported bugs**

- OPT code not arriving
- Email with code arrives late
- Confirmed booking not registered
- Passcode not working
- Cannot sign up for an account
- Website is non-responsive
- Error message on every page
- Cannot paste passwords
- Dismissing modal redirects away
- Failed to show new search window
- Login failed, account locked
- Cannot click 'agree' button
- Booking Failed notice
- Unable to search after update
- Unable to get hotel locations
- Spinning wheel, no progress
- No confirmation or progress
- Digital dead air
- No reward points for third-party bookings
- Impossible to sign up
- Impossible to enter password
- Ridiculously difficult to navigate
- No Arabic language option
- App is a joke
- App doesn't work
- Double charged
- Miserably bad signup process
- Password requirements too short
- Login fails
- Reset password fails
- Password limited to 16 characters
- Pre-arrival check-in impossible
- App cannot get email address
- App cannot edit email address
- Numerous bugs
- Cannot modify language and currency
- Everything remains in English and dollars
- Cannot book and pay in Euros
- Super intransparent
- Automatically logs out frequently
- Login screen misleads to new sign up
- No notification inside badge
- Very artisanal application
- Bug issue
- App freezes
- Poor marketing for features
- App stuck at 'agree' page
- Cannot retrieve reservation
- Wasted time trying to add reservation
- Room Key doesn't work with iOS 16
- Not functional
- Full of bugs
- Registration doesn't work
- Cannot find hotel in ASR
- App keeps crashing
- App not working on new iOS
- Cannot login
- Cannot view Terms & Conditions
- Have to enter ID and password every time
- Amount changes at payment page
- Keeps loading when booking accommodation
- Always logs me off
- Need to request mobile key again
- Hard to request key
- Doesn't allow key activation
- Cannot make reservations
- Horrible app and customer service
- Missing points not resolved
- Cannot open to find hotel or redeem voucher
- Properties don't endorse app use
- Lyf has its own app
- ASR app feels more boomer
- App information not recognized at check-in
- App glitching
- Booking through app not possible
- List of countries not showing
- Searching by typing not possible
- Cannot fill in promo code
- Unable to change date
- Keeps changing back to tomorrow's date
- Auto logout issue
- Application very slow
- Cannot modify reservation
- Bug issue
- App doesn't work on specific feature
- App freezes
- App is stuck at 'agree' page
- Cannot retrieve reservation
- Marketing implies room key access, not true
- Room Key doesn't work with iOS 16
- Not functional
- Full of bugs
- Registration doesn't work
- Cannot find hotel in ASR
- App keeps crashing
- App not working on new iOS
- Cannot login
- Cannot view Terms & Conditions
- Have to enter ID and password every time
- Amount changes at payment page
- Keeps loading when booking accommodation
- Always logs me off
- Need to request mobile key again
- Hard to request key
- Doesn't allow key activation
- Cannot make reservations
- Horrible app and customer service
- Missing points not resolved
- Cannot open to find hotel or redeem voucher
- Properties don't endorse app use
- Lyf has its own app
- ASR app feels more boomer
- App information not recognized at check-in
- App glitching

**Most requested features**

- Map view
- Add membership card to Apple Wallet
- Biometric or facial recognition login
- More payment methods

## Recent user reviews (10 of 78)

All indexed reviews: https://appshunter.io/ios/app/ascott-star-rewards-book-stay/id1528969049/reviews.md

### 5/5 — Facebook ad offer scam.

*2026-04-16*

Says 1 free night anywhere. But is 1 free night if you stay six. Scam!

### 1/5 — The opposite of user friendly

*2026-03-20*

Terrible UX design, this app needs an overhaul.

### 1/5 — Can’t add booking

*2026-02-23*

The OPT code didn’t arrive in my email within the window to enter it into the app. Tried many times.

### 1/5 — Huge performance issue that hurt the business.

*2026-02-15*

I got the 16 pro and the app drains my battery. The app burns my phone crazily whenever I am trying to book a hotel.

### 1/5 — Bad bad bad

*2025-12-28, version 7.9.1*

You have 5 mins to confirm your account. Email with code to confirm arrives in 10 mins using a very standard Gmail account. Do better.

### 1/5 — Useless app

*2025-12-23, version 7.9.1*

It is one of the most useless apps. It did not register my confirmed booking and the passcode did not work even after few attempts. What a way to represent Ascott group???!!

### 1/5 — Is this a real app?

*2025-12-02*

You can’t even sign up for an account.

“Oops! Something went wrong, please try again”

Tried on their website and it is non-responsive.

I like their hotel properties, but stay away from their app.

### 1/5 — App doesn’t work

*2025-12-02, version 7.8.1*

Error message at every page. Useless.

### 5/5 — santai

*2025-10-14, version 7.7.3*

berani

### 1/5 — Mailing list en anglais

*2025-10-06, version 7.7.2*

Impossible de basculer en français ☹️

## Frequently asked questions about Ascott Star Rewards

### What does the Ascott Star Rewards app do?

The app allows users to book stays at over 400 participating properties across 14 brands in more than 120 cities worldwide. It also enables users to access exclusive deals, earn reward points, manage their loyalty membership, and utilize convenient features like mobile check-in and room keys.

### What are the key features of the Ascott Star Rewards app?

Key features include booking accommodations globally, accessing app-exclusive deals and opening offers, earning reward points on eligible stays, managing loyalty membership details, tracking upcoming stays, and utilizing mobile check-in and mobile room keys for a seamless experience.

### Is the Ascott Star Rewards app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned, indicating a free service for users to book stays and manage their loyalty program.

### What kind of properties can I book through the app?

You can book stays at a wide range of properties under 14 participating brands, including Ascott, Citadines, lyf, Oakwood, Quest, Somerset, and others. These properties are located in over 120 cities across the globe.

### Can I earn airline miles through this app?

Yes, the app facilitates earning airline miles on eligible bookings with participating airline partners. This adds an extra layer of benefit for frequent travelers who also collect airline loyalty points.

## Version history (last 5 releases)

### 8.6 — 2026-08-17

Update now to experience the all-new Ascott Star Rewards app.
Enjoy a refreshed design and smoother booking experience, making it easier to explore properties, plan your stays, and access more rewards.
What’s new:
• Buy vouchers with points
• Get reminders for incomplete bookings
• Share your favourite properties with ease

### 8.5 — 2026-06-30

Update now to experience the all-new Ascott Star Rewards app.
Enjoy a refreshed design and smoother booking experience, making it easier to explore properties, plan your stays, and access more rewards.
What’s new:
• Buy vouchers with points
• Get reminders for incomplete bookings
• Share your favourite properties with ease

### 8.4 — 2026-06-02

Update now to experience the all-new Ascott Star Rewards app.
Enjoy a refreshed design and smoother booking experience, making it easier to explore properties, plan your stays, and access more rewards.
What’s new:
• Buy vouchers with points
• Get reminders for incomplete bookings
• Share your favourite properties with ease

### 8.3.2 — 2026-05-12

Update today and experience the all-new Ascott Star Rewards App! Our redesigned app offers a refreshed user experience, making it easier than ever to explore and book your next stay.
We've included performance improvements and bug fixes to ensure a better experience.

### 8.3.1 — 2026-04-30

Update today and experience the all-new Ascott Star Rewards App! Our redesigned app offers a refreshed user experience, making it easier than ever to explore and book your next stay.
We've included performance improvements and bug fixes to ensure a better experience.

## Apps similar to Ascott Star Rewards

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Shangri-La Circle](https://appshunter.io/ios/app/shangri-la-circle/id530103397) | 4.9 (943) | Free | Travel |
| [GHA DISCOVERY](https://appshunter.io/ios/app/gha-discovery/id1085676331) | 4.8 (1,462) | Free | Travel |
| [CDG Zig - Taxis & Cars](https://appshunter.io/ios/app/cdg-zig-taxis-and-cars/id954951647) | 4.5 (1,281) | Free | Travel |
| [Changi App](https://appshunter.io/ios/app/changi-app/id391730848) | 4.6 (1,024) | Free | Travel |
| [Batik Air](https://appshunter.io/ios/app/batik-air/id1038430077) | 1.0 (1) | Free | Travel |
| [Scoot Mobile](https://appshunter.io/ios/app/scoot-mobile/id898287610) | 4.5 (2,883) | Free | Travel |

## Related topics

[ascott international management](https://appshunter.io/ios/topics/ascott-international-management) · [ascott](https://appshunter.io/ios/topics/ascott) · [ascott star rewards](https://appshunter.io/ios/topics/ascott-star-rewards)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*