# Ascott Star Rewards: Book Stay — user reviews > 78 indexed App Store user reviews of Ascott Star Rewards by Ascott International Management, rated 2.40/5 from 32 ratings. - Source: https://appshunter.io/ios/app/ascott-star-rewards-book-stay/id1528969049/reviews - App overview in markdown: https://appshunter.io/ios/app/ascott-star-rewards-book-stay/id1528969049.md - Rating breakdown: 5★ 10 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 20 ## What do users think of Ascott Star Rewards? Overall sentiment: negative **Pros** - 👍 Easy to navigate - 👍 Smooth interface - 👍 Quick reservations - 👍 Fantastic deals - 👍 Great app - 👍 Good app - 👍 Seamless application - 👍 User friendly - 👍 Mobile phone key enabled - 👍 Mobile check in / check out enabled - 👍 In-house amenities request enabled - 👍 Nice app to use - 👍 Great to manage bookings - 👍 Good app to use - 👍 Hassle-free hotel bookings - 👍 Works quite well - 👍 Handy features - 👍 Clean and efficient app - 👍 Very helpful app - 👍 Easy to book - 👍 Simple and quick booking - 👍 Clear photos - 👍 Great cancellation policies - 👍 Beautiful properties - 👍 Hidden gem of hotels - 👍 Great app **Cons** - 🐛 Terrible UX design - 🐛 App drains battery - 🐛 App burns phone - 🐛 Useless app - 🐛 Error message at every page - 🐛 Impossible to switch to French - 🐛 Frustrating app - 🐛 Cannot paste passwords - 🐛 Horrible user experience - 🐛 Too many errors - 🐛 PC necessary to find hotels - 🐛 Login failed - 🐛 Account locked - 🐛 Account creation failed - 🐛 Cannot click agree button - 🐛 Booking failed notice - 🐛 Difficult to use after update - 🐛 Unable to get hotel locations - 🐛 Spinning wheel and nothing - 🐛 No confirmation, no progress - 🐛 Digital dead air - 🐛 Not hospitable - 🐛 No reward for third-party bookings - 🐛 Unusable - 🐛 Impossible to sign up - 🐛 Impossible to enter password - 🐛 Ridiculously difficult to navigate - 🐛 No Arabic language - 🐛 App is a joke - 🐛 App doesn’t work - 🐛 Double charged - 🐛 Painfully unusable signup - 🐛 Password requirements too short - 🐛 Login fails - 🐛 Reset password fails - 🐛 Password limited to 16 characters - 🐛 Pre-arrival check-in impossible - 🐛 App can't get email address - 🐛 App can't edit email address - 🐛 Numerous bugs - 🐛 Cannot modify language/currency - 🐛 Everything stays in English/dollars - 🐛 Cannot book/pay in Euros - 🐛 Super intransparent - 🐛 Automatically logs out - 🐛 Login screen misleads - 🐛 No notification inside badge - 🐛 Very artisanal app - 🐛 Bug issue - 🐛 App freezes - 🐛 Poor marketing - 🐛 Stuck at 'agree' page - 🐛 Cannot retrieve reservation - 🐛 Wasted time trying to add reservation - 🐛 Room Key doesn't work - 🐛 Not functional - 🐛 Full of bugs - 🐛 Registration doesn't work - 🐛 Cannot find hotel in app - 🐛 App keeps crashing - 🐛 App not working on new iOS - 🐛 Cannot login - 🐛 Cannot view Terms & Conditions - 🐛 Have to enter ID/password every time - 🐛 Amount changes at payment - 🐛 Need another payment method - 🐛 Keeps loading when booking - 🐛 Always logs me off - 🐛 Need to request mobile key again - 🐛 Hard to request key - 🐛 Doesn't allow key activation - 🐛 Not working again - 🐛 Horrible app and customer service - 🐛 Missing points not resolved - 🐛 Cannot open to find hotel/redeem voucher - 🐛 Properties don't endorse app - 🐛 Lyf has own app - 🐛 ASR app feels boomer - 🐛 App information not recognized - 🐛 App glitching - 🐛 Overpromises and underdelivers **Commonly reported bugs** - OPT code not arriving - Email with code arrives late - Confirmed booking not registered - Passcode not working - Cannot sign up for an account - Website is non-responsive - Error message on every page - Cannot paste passwords - Dismissing modal redirects away - Failed to show new search window - Login failed, account locked - Cannot click 'agree' button - Booking Failed notice - Unable to search after update - Unable to get hotel locations - Spinning wheel, no progress - No confirmation or progress - Digital dead air - No reward points for third-party bookings - Impossible to sign up - Impossible to enter password - Ridiculously difficult to navigate - No Arabic language option - App is a joke - App doesn't work - Double charged - Miserably bad signup process - Password requirements too short - Login fails - Reset password fails - Password limited to 16 characters - Pre-arrival check-in impossible - App cannot get email address - App cannot edit email address - Numerous bugs - Cannot modify language and currency - Everything remains in English and dollars - Cannot book and pay in Euros - Super intransparent - Automatically logs out frequently - Login screen misleads to new sign up - No notification inside badge - Very artisanal application - Bug issue - App freezes - Poor marketing for features - App stuck at 'agree' page - Cannot retrieve reservation - Wasted time trying to add reservation - Room Key doesn't work with iOS 16 - Not functional - Full of bugs - Registration doesn't work - Cannot find hotel in ASR - App keeps crashing - App not working on new iOS - Cannot login - Cannot view Terms & Conditions - Have to enter ID and password every time - Amount changes at payment page - Keeps loading when booking accommodation - Always logs me off - Need to request mobile key again - Hard to request key - Doesn't allow key activation - Cannot make reservations - Horrible app and customer service - Missing points not resolved - Cannot open to find hotel or redeem voucher - Properties don't endorse app use - Lyf has its own app - ASR app feels more boomer - App information not recognized at check-in - App glitching - Booking through app not possible - List of countries not showing - Searching by typing not possible - Cannot fill in promo code - Unable to change date - Keeps changing back to tomorrow's date - Auto logout issue - Application very slow - Cannot modify reservation - Bug issue - App doesn't work on specific feature - App freezes - App is stuck at 'agree' page - Cannot retrieve reservation - Marketing implies room key access, not true - Room Key doesn't work with iOS 16 - Not functional - Full of bugs - Registration doesn't work - Cannot find hotel in ASR - App keeps crashing - App not working on new iOS - Cannot login - Cannot view Terms & Conditions - Have to enter ID and password every time - Amount changes at payment page - Keeps loading when booking accommodation - Always logs me off - Need to request mobile key again - Hard to request key - Doesn't allow key activation - Cannot make reservations - Horrible app and customer service - Missing points not resolved - Cannot open to find hotel or redeem voucher - Properties don't endorse app use - Lyf has its own app - ASR app feels more boomer - App information not recognized at check-in - App glitching **Most requested features** - Map view - Add membership card to Apple Wallet - Biometric or facial recognition login - More payment methods ## Newest reviews (16 of 78) ### 1/5 — ログインできない *2025-07-30, version 7.7* アカウント作ってログイン 失敗しましたからのアカウントロックで何もできなかった ### 1/5 — Waste of time to download *2025-07-09, version 7.6.2* On top of poor operation of customer royalty programme. Application often crash. Don’t bother to download. Literally often. ### 1/5 — アカウント作成ができない *2025-07-08, version 7.6.2* データを入力してアカウント作成ボタンを押すと「おっとっと　エラー」と出てきて何もできません😕 ### 1/5 — ログインできない *2025-07-08, version 7.6.2* 何度もログインに失敗する ### 1/5 — 操作ができない *2025-06-02, version 7.5.1* 最初の画面で個人データ収集に（同意）のボタンがクリックできず、進まない ### 1/5 — Super easy to navigate but dont serve its purpose *2025-05-26, version 7.5.1* the price shown absolutely cheaper than any travel app but I'm not able to book the room as It always pop the notice stated Booking Failed. I have tried so many time not only twice but I think more than 5 time. Please repair this things and I will change my star too. Thank You ### 1/5 — After update unable to search *2025-05-06, version 7.5* Its was really difficult to use after update unable to get some of location hotel in app ### 1/5 — Discover ASR? Yeah, if ASR means Absolutely Shocking Registration *2025-04-22, version 7.4.3* Tried to use the app for a smooth check-in, but all I got was a spinning wheel and a whole lot of nothing. No confirmation, no progress—not even bad vibes. Just digital dead air. For a hospitality app, it wasn’t very hospitable. 1 out of 5 stars. Here’s hoping my actual stay isn’t as shocking as the app. ### 1/5 — No reward when booking through other sites *2025-04-11, version 7.4.2* Ascott does not award points if the booking is done through booking. Com. This is very strange, other chains award points regardless how you have done the booking. I spent CAD 4000 in Ascott hotels in Japan and got no points ### 1/5 — Inutilisable. Impossible de s’inscrire. Impossible d’entrer un mot de passe. *2025-03-14, version 7.4.2* Ne perdez pas votre temps… ### 1/5 — Awkward app *2025-02-26* For a big company, the asr app is ridiculously difficult to navigate. I like many of the asr properties, but I am forced to use third-party apps to book my stays. **Developer response:** We sincerely apologize for any inconvenience caused. To assist you better, please share your experience with us at feedback.app@the-ascott.com, including your device type, phone version, and membership number. We look forward to your response. ### 2/5 — اللغة *2025-02-22, version 7.4.1* لايوجد لغة عربية!! ### 1/5 — Useless *2025-02-14, version 7.4.1* This app is a joke! Don’t waste time downloading . ### 1/5 — Useless *2025-02-09, version 7.4.1* App doesn’t work ### 1/5 — Useless app *2025-02-02, version 7.4.1* This app is not even deserve to get 1 star. I paid via this app but reception asked me to pay again at the end it turns out that they double charged. This app is totally useless I don’t understand what is this app for. ### 1/5 — لا يوجد لغه عربيه في التطبيق *2025-02-01, version 7.4.1* تخسرون كثير من الأعضاء لعدم وجود اللغة العربيه بالتطبيق ## Most critical reviews (10 lowest-rated) ### 1/5 — The opposite of user friendly *2026-03-20* Terrible UX design, this app needs an overhaul. ### 1/5 — Can’t add booking *2026-02-23* The OPT code didn’t arrive in my email within the window to enter it into the app. Tried many times. ### 1/5 — Huge performance issue that hurt the business. *2026-02-15* I got the 16 pro and the app drains my battery. The app burns my phone crazily whenever I am trying to book a hotel. ### 1/5 — Bad bad bad *2025-12-28, version 7.9.1* You have 5 mins to confirm your account. Email with code to confirm arrives in 10 mins using a very standard Gmail account. Do better. ### 1/5 — Useless app *2025-12-23, version 7.9.1* It is one of the most useless apps. It did not register my confirmed booking and the passcode did not work even after few attempts. What a way to represent Ascott group???!! ### 1/5 — Is this a real app? *2025-12-02* You can’t even sign up for an account. “Oops! Something went wrong, please try again” Tried on their website and it is non-responsive. I like their hotel properties, but stay away from their app. ### 1/5 — App doesn’t work *2025-12-02, version 7.8.1* Error message at every page. Useless. ### 1/5 — Mailing list en anglais *2025-10-06, version 7.7.2* Impossible de basculer en français ☹️ ### 1/5 — Frustrating *2025-08-10* Cannot paste passwords into the app when trying to sign up. When you try to retrieve a booking it pops up a modal that it needs more info, dismissing the modal redirects you back away from the page where you could have inputted the information. Horrible **Developer response:** We sincerely apologize for any inconvenience caused. To assist you better, please share your experience with us at feedback.app@the-ascott.com, including your device type, phone version, and membership number. We look forward to your response. ### 1/5 — Too much errors *2025-08-09, version 7.7.1* Failed to show new search window, maybe more than 100 times. Always PC necessary to find hotels. Agents apps are far more useful and quick; it worths more than time lost with ASR app. ## Most praised reviews (10 highest-rated) ### 5/5 — Facebook ad offer scam. *2026-04-16* Says 1 free night anywhere. But is 1 free night if you stay six. Scam! ### 5/5 — santai *2025-10-14, version 7.7.3* berani ### 5/5 — Hidden gem of hotels and apartments! *2025-07-18, version 7.6.3* Used this app to find a great stay at Japan! Pleasantly surprised by the great cancellation policies and beautiful properties. ### 5/5 — Great app, easy to book *2025-07-18, version 7.6.3* Simple and quick booking. Great deals, clear photos, helped me choose the perfect stay. Smooth experience from start to finish! ### 5/5 — . *2024-12-09, version 7.4* Great app ### 5/5 — Good app *2024-12-02, version 7.3* Easy to use app to book and check my accoms ### 5/5 — Amazing Booking Experience! *2024-11-14, version 7.2* “I’m absolutely loving the Ascott Star Rewards app! The new update has made it so easy to navigate, and I can now browse as a guest or log in for even better deals. The app-exclusive rates are a fantastic perk, and booking my stays has never been smoother. Highly recommend it to anyone who wants a seamless, rewarding booking experience. Perfect for frequent travelers! ### 5/5 — 最初英語で戸惑いましたが日本語に出来ました *2024-09-08, version 6.7* ダウンロードしたら英語設定で即アンインストールしようかと思いましたが、account &settingsのPreferencesから言語設定変えられました。そうしたら後は普通に使えて文句なしです。 ### 5/5 — Best service *2024-08-01, version 6.6* Super price and best service thank you. ### 5/5 — Great App!! *2024-05-09, version 6.0* - Easy to navigate - seamless application - user friendly - mobile phone key enabled - mobile check in / check out enabled - in-house amenities request enabled --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*