# ASCU Mobile Banking — user reviews > 25 indexed App Store user reviews of ASCU Mobile Banking by American Southwest Credit Union, rated 4.80/5 from 2,339 ratings. - Source: https://appshunter.io/ios/app/ascu-mobile-banking/id1407454785/reviews - App overview in markdown: https://appshunter.io/ios/app/ascu-mobile-banking/id1407454785.md - Rating breakdown: 5★ 2,059 · 4★ 214 · 3★ 42 · 2★ 8 · 1★ 16 ## What do users think of ASCU Mobile Banking? Overall sentiment: positive **Pros** - 👍 User-friendly app - 🚀 Easy to use - 💡 Helpful financial tools - 🤝 Great customer service **Cons** - 🐛 Login/app issues - 🔍 Missing features (e.g. Zelle) - 🔁 Frequent log-outs **Commonly reported bugs** - App won't log in - Unable to add accounts - Constant server errors **Most requested features** - Add credit card to app - Improve biometric login - Expand financial education resources ## Newest reviews (8 of 25) ### 5/5 — Great services and great App *2023-08-25* Great staff! LOVE their new app and live the credit score monitoring tools and financial education section of their website. Love the fact that they are always having classes for teens to help with financial education. This is a great place ### 5/5 — Loving the new app! *2023-07-11, version 4.0.0* User friendly, professional and easy to access. Kudos to those who designed it! ### 5/5 — ASCU Online Banking *2022-04-26, version 2.40.0* The Online Banking has worked perfectly since I’ve been using it. Keep up the great work ASCU! ### 5/5 — Great app *2021-05-28, version 2.30.0* I wish the credit card was added to the app ### 5/5 — Online banking is so easy! *2020-12-23, version 2.25.0* Love this app!!!! Not confusing at all. ### 5/5 — Great app/easy *2020-07-25, version 2.20.0* Always there when I need it 🙏🏼 ### 5/5 — Most helpful staff! *2020-04-12, version 2.16.1* If I go into the bank I get one on one personable staff to assist me. The other day I need some help with two accounts and wrote an email. I expected a reply 24-48 business hours before a response. Within minutes I was talking to a person and getting the help I needed. AWCU is more like a small hometown bank than a large CU with the way they display friendly kind assistance. Thank you! ### 5/5 — Two different checking accounts *2020-01-06, version 2.15.1* Will not let me deposit into both accounts. It only lets me deposit into the primary account and then I have to Transfer into the other checking account. Very dissatisfied with this ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad customer service *2025-01-21, version 4.1.1* Very bad ### 1/5 — App wont log in *2023-12-29, version 4.0.0* I tried to log in with no success, even went to the bank directly and they couldn’t help me, im able to log in only using google chrome. Very frustrating ### 1/5 — It’s new. It’s bad. Full of bugs *2023-04-22, version 4.0.0* Literally it doesn’t work. Nothing works! If you’re lucky enough to be able to log on, you’re unable to do simple things like add an existing account or use their biometric login. What the heck is going on with their IT department? ### 1/5 — Ugh *2020-12-30, version 2.25.0* The app won’t even let me log in! It keeps saying server error. ### 1/5 — Horrible “upgrade” *2019-04-19, version 2.5.0* Not sure what the point in changing apps was. Maybe so no one can access their accounts maybe that was the master plan. Thank You ASCU for the screw over ### 2/5 — Annoying *2023-05-22, version 4.0.0* This app works fine but it’s constantly logging me out of my account and i to my old one so i have to manually log back out every single time. it’s really frustrating and nothing seems to fix it. ### 3/5 — Zelle? *2026-01-13, version 4.2.0* Wondering if you’re planning to connect to Zelle anytime soon? ### 5/5 — Review *2026-06-14, version 4.3.0* Excellent service at all time. Best staff ever!! Thanks ### 5/5 — ASCU *2026-05-25, version 4.3.0* Love the bank and mobile banking works perfectly well for me ### 5/5 — Satisfied *2026-01-09, version 4.2.0* Have been banking with ASCU for many years and have never been happier even the bigger banking institutions did not treat me as well, thanks ASCU ## Most praised reviews (7 highest-rated) ### 5/5 — Love it *2026-01-07, version 4.2.0* I love the app! I love how easy and convenient it is to use! Anyone with a brain should be able to figure it out it’s not rocket science really! Good job ASCU on improving your mobile banking! You guys Rock! ### 5/5 — Love the new app *2024-10-16, version 4.1.1* I absolutely love the app, makes everything so much easier! Better than the big banks! ### 5/5 — Happy *2024-09-05, version 4.1.1* Very happy with ease of app ### 5/5 — Happy customer!! *2024-02-20, version 4.0.0* Easy to used!! just we need to get zelle!! thanks ### 5/5 — Love the new app *2024-02-07* I absolutely love the new app, makes everything so much easier! Better than the big banks! ### 5/5 — Great services and great App *2024-01-29, version 4.0.0* Great staff! LOVE their new app and love the credit score monitoring tools and financial education section of their website. This is a great place ### 5/5 — Fabulous *2023-11-14, version 4.0.0* Great banking experience and excellent service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*