# ASD Mobile — user reviews > 91 indexed App Store user reviews of ASD Mobile by A. S. D., Inc., rated 4.80/5 from 146 ratings. - Source: https://appshunter.io/ios/app/asd-mobile/id487500508/reviews - App overview in markdown: https://appshunter.io/ios/app/asd-mobile/id487500508.md - Rating breakdown: 5★ 133 · 4★ 5 · 3★ 3 · 2★ 2 · 1★ 3 ## What do users think of ASD Mobile? Overall sentiment: positive **Pros** - 👍 Easy-to-use interface and intuitive design - 📱 Convenient mobile app for on-call management - 🚀 Efficient message retrieval without listening to full calls - 💼 Professional and compassionate staff - 🔄 Reliable and consistent service - 💡 Customizable push notifications and alert settings - 📞 Excellent call handling and dispatch capabilities - 🎯 Real-time first call alerts - 🌐 Comprehensive features for funeral home operations - 👥 Helpful customer service and responsive support - 📝 Ability to update service information on-the-go - 🔗 Call patching with funeral home caller ID - 💬 Text messaging feature for family communication - 🗣️ Interpreter services available - 📊 Website scheduling functionality - ⭐ Continuous innovation and app improvements **Cons** - 🔊 Weak alarm sound options unsuitable for heavy sleepers - 🐛 Occasional app freezing and crashes - 📱 iOS-specific audio feedback issues - ⚙️ Push settings reset after updates - 🔧 Configuration issues with pending service removal - 📲 Messages sometimes not appearing in app after text notifications **Commonly reported bugs** - App crashes when removing service options on pending services - Strange audio feedback on iOS when listening to messages - Push notification settings disappear after app updates - Text messages not syncing to app display - iOS 8 compatibility issues (legacy) - App freezing during certain operations **Most requested features** - Custom alarm sound upload capability - Louder, more robust alarm options - In-app volume control for notifications - Persistent push notification settings across updates ## Newest reviews (19 of 91) ### 5/5 — Review *2024-10-21* Wonderful service ### 5/5 — Great service *2024-10-21* Very friendly would highly recommend ### 5/5 — Meets the needs of our funeral home *2024-10-21* Wonderful people who are constantly innovating and improving their already fantastic service. ### 5/5 — I love ASD! *2024-10-21* I’ve worked at other funeral homes before that didn’t use ASD, and the difference really shows. ASD is on TOP of their game! They are excellent at communicating and making sure a call gets through!! ### 5/5 — The best! *2024-10-21* Wonderful service from start to finish There’s no other company that can handle calls, innovation and customer service as ASD. Thank you for all that you do. ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2024-10-21, version 5.2.1* We’ve used ASD for years! Awesome customer service and staff. ### 5/5 — Awesome service *2024-10-21, version 5.2.1* I love Asd and the features they offer ### 5/5 — ASD is Great *2024-10-21, version 5.2.1* We have used ASD for years and they have been great for helping clients with initial notifications. Thanks ASD! ### 5/5 — Easy to use, great with calls and awesome customer service! *2023-09-11* We currently use ASD, and couldn’t ask for a better company! There app is so easy to use and has a ton of options to help your funeral home. I also use the website to schedule directors on call. The website is very easy to navigate. I recently just found out that ASD also offer interpreting services! We have had a few families that have walked in and we had no way to communicate with them. A simple call to ASD and an interpreter was on the phone to help us. I would highly recommend them to any funeral home. - Melissa Melvin Indiana Funeral Care ### 5/5 — The Perfect Business Partner *2023-06-29* We have used ASD for a few years now and it has been great! The operators are extremely professional and the features the app provides are second to none. If there is ever an issue, they assist you immediately to resolve the problem and take steps to make sure that it doesn’t happen again. I would recommend them to anyone! ### 5/5 — User friendly app & great service *2023-06-28* App is easy to use and customize. Any comment sent is answered by a supervisor without fault. -Melanie Roach ### 5/5 — ASD is Great! *2023-06-28* The firm I work for have been using ASD for a long time. The app is simple and easy to use. The people who dispatch the calls are always nice and kind. I wouldn’t suggest any other program to help with this type of business. Hannah Lipford Sossoman Funeral Home Morganton, NC ### 5/5 — Good job *2023-06-26, version 5.0.2* Asd is great. They are a great asset to our funeral home. They keep us all in touch and informed. ### 5/5 — Great service and app great. *2023-06-25* Funeral home has had this service for a few years and no complaints. App saves time and the operators show compassion!! ### 5/5 — The Best Answering Service! *2023-06-19* Been using ASD between a few firms I’ve worked for and their consistency along with their customer services have been the best in the business before/during COVID until now. Their app and website help our firm run efficiently, first call sheets are customizable, and they run an answering service the way it should be done the first time. -Ren S. ### 5/5 — Worth the switch! *2023-06-06* We made the switch from Directors Choice to ASD several months ago and it was the best thing we could have done! The features are outstanding and the operators are always compassionate and understanding. J. Caleb Raymer ### 5/5 — Lee muster *2023-06-06* Great company. Improved technology. Thanks ### 5/5 — Katie Beagle *2023-06-06, version 5.0.2* Wonderful service for directors! I really enjoy using ASD for all of my needs. Thank you! ### 5/5 — Nathan Stanley *2023-06-06* ASD has been wonderful for our firm. They are very well trained in answering funeral home phones. It is very nice to know when we cant be there that we have someone answering our phones that treats our families like our staff would. Thank you for all you do for us. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ios8 *2014-10-13, version 2.4* Okay it's time. Get this fixed! ### 1/5 — Used to work really well... *2014-10-12, version 2.4* I am rating the app NOT THE COMPANY! This app was the easiest and best way to track and monitor what is going on. Now, sadly, ASD has fallen behind the times. IOS 8 has been out for a month and I still cannot use this app. ### 4/5 — Good app- weak alarms *2025-07-10* I’ve had a good experience with the ASD app so far. The service is reliable, everything runs smoothly, and I haven’t encountered any glitches, which is a big plus. My only complaint is the limited alarm sound options—most of them are too soft or dainty for heavy sleepers. It would be great to have a purge alarm or the ability to upload custom sounds. That one improvement would take this from a 4-star to a 5-star app for me. ### 4/5 — Strange Feedback *2018-06-30* Am I the only iOS iPhone user that gets strange feedback when trying to listen to a message? It happens once in a while. My co workers have Androids and don’t seem to have this issue. ### 4/5 — Love it *2015-12-19, version 3.2.2* Very efficient. My only concern is the that after every update I have to reconfigure my push settings. After last update message push was actually turned off which is concern and glad I looked. ### 4/5 — Love the App *2015-11-13, version 3.2* Have always loved the app and features, however on latest update the "First Call Report" settings have disappeared in the "Configure My Push Settings". Please advise. ### 4/5 — Convenient and detail oriented *2015-03-18, version 3.1.1* I love that I can listen to the calls as well as read what the agent wrote. This app helps to organize calls for conveniently finding them later. With the new update I can even find my archived calls. ### 4/5 — Not too shabby *2015-03-13, version 3.1.1* ASD as a company gets 10/10! The app is okay. Have some issues with freezing and sometimes messages they text won't appear in the app. I would still recommend to any funeral home . ### 4/5 — Great but here is feedback: *2012-05-14, version 2.0.1* When you are removing service options via the app on pending services the app can and often crashes. ### 5/5 — Awesome company *2026-04-30, version 5.4.1* Awesome service and very reliable ## Most praised reviews (9 highest-rated) ### 5/5 — Great service *2026-04-30, version 5.4.1* Ten years of great service ### 5/5 — Funeral director *2024-10-23, version 5.2.1* ASD works perfectly for us. ### 5/5 — Love it *2024-10-23, version 5.2.1* Very easy to use interface ### 5/5 — Good company *2024-10-23, version 5.2.1* Good answering service! ### 5/5 — ASD *2024-10-22, version 5.2.1* Love ASD ### 5/5 — Helpful Answering Service *2024-10-22* Very helpful service for our funeral home. Kind, patient and knowledgeable staff on the phones! ### 5/5 — Funeral Director *2024-10-22, version 5.2.1* We love ASD at your firm it greatly helps us. ### 5/5 — This group puts all the building blocks together for you! *2024-10-22* We have worked with ASD for years and they just keep getting better! Many thanks! ### 5/5 — Awesome Service *2024-10-22, version 5.2.1* ASD always takes great care of us!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*