# Asda Mobile — user reviews > 103 indexed App Store user reviews of Asda Mobile by ASDA Stores Ltd, rated 2.30/5 from 6 ratings. - Source: https://appshunter.io/ios/app/asda-mobile/id1613366917/reviews - App overview in markdown: https://appshunter.io/ios/app/asda-mobile/id1613366917.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 4 ## What do users think of Asda Mobile? Overall sentiment: negative **Pros** - 👍 Easy to navigate interface - 💰 Affordable mobile service pricing - 📊 Clear account balance display - 🔧 Functional web browser alternative - ⭐ Reliable when working properly **Cons** - 🐛 Persistent login failures and credential rejection - 🔄 Requires manual login every session despite 'remember me' option - ⏱️ Extremely slow app performance - 💳 Payment processing failures - 🌍 Roaming data not tracked or functional - ❌ Non-functional UI elements and buttons - 🔐 Two-stage login process is cumbersome - 📱 Frequent app crashes and freezes - ⚠️ Error messages persist after issues resolved - 🚫 Bundle activation errors - 🔗 Cloudflare loop preventing access - 📲 Incompatible with iOS 18 - 😤 Poor customer service availability (especially weekends) **Commonly reported bugs** - Login credentials not recognized despite being correct on website - App redirects to website for login completion - Password reset doesn't resolve login issues - Remember me checkbox doesn't function - App profile dropdown menu unresponsive - Payment processing fails repeatedly - Bundle activation returns 'sorry something went wrong' error - Card details cannot be retrieved - Roaming data not registered or displayed - App shows outdated account information - Viewing statements locks the app - Blank data add-on selection field - 404 error on 'link your phone number' - Confirmation texts not sent during registration - App doesn't recognize existing SIM cards - Cloudflare security check loops infinitely - App freezes on loading screens - Bad Request error messages - App crashes when claiming bundles - Top-up purchases not reflected in balance - Stuck on 'redirecting you to the app' screen - SSO credential errors on login **Most requested features** - Password manager and autofill support - Single-stage login process - Persistent login credentials storage - Roaming data usage tracking - Bundle management improvements - Payment card auto-recognition - Better error messaging and recovery - Account switching for multiple users - Carried-over data visibility - Offline functionality ## Newest reviews (19 of 103) ### 1/5 — Asda Ashamed *2026-01-09, version 1.8.5* Despite multiple 1 star reviews about the failure in basic functionality of this app, Asda don’t address these issues. Whoever the well-paid executive is who is responsible for this unresponsive attitude, should be sacked! ### 1/5 — REALLY DISAPPOINTED WITH THIS APP, MOBILE COMPANY & MUST DEFINITELY WITH NETWORK PROVIDER VODAFONE *2025-12-24* I’ve Been with Asda Mobile, Since 2016 weh they network provider was EE MOBILE NETWORK. I didn’t have any form of problem with EE NETWORK IN ANY SHAPE OR FORM. ITS only weh VODAFONE Decided to take over Asda Mobile & start being they’re Network Provider’s. That now, seems like every month I’m having to contact the provider’s. CAUSE YOU CANT EVEN TOPUP YOUR MOBILE WITH A BUNDLE. & weh yuh do. It can take up to 5 hours to activate your purchased bundle. So, this is the reason why i won’t recommend anyone to go with VODAFONE CSUSE THEYRE TOO DAME THEIFE ### 1/5 — Terrible *2025-12-07, version 1.8.5* This App has been developed by a 2 year old. A big company like Asda come on sort this out. I set up account and try to log in and it takes straight back to the register account page. ### 2/5 — Terrible *2025-12-03* Probably the worst app I have come across. Had endless problems setting up my account and needed several calls to customer services-who are excellent. Now I have tried to move to a contract but discovered that means I have to have a new sim. Why??? So I’m not taking out a contract. And you cannot register a new card on the app, even though it says you can. You have to go online. Wasted so much time and I’m rather sorry I left my previous provider. Wouldn’t recommend Asda Mobile to anyone. ### 1/5 — Why release something full of bugs. *2025-11-25, version 1.8.0* New to Asda mobile and I note from earlier reviews from over a year ago that the log in issue still doesn’t work. On mine neither does the manage cards section. Seems no one at Asda mobile cares after you join them. So far customer service don’t rush to reply either. Hope this provider improves. ### 1/5 — Buggy and fails to allow payments *2025-10-23, version 1.8.0* The app is clumsy at best. But biggest problem when it deletes payment cards and does not allow one to be installed ### 1/5 — Worst app I’ve ever laid eyes on *2025-10-16, version 1.8.0* For starters the app just doesn’t work properly but not only that I purchased a bundle over 30 minutes ago and it is still not working the app is terrible to use would not recommend to my worst enemy this app has made me want to rip my eyes out ### 1/5 — Register *2025-09-15, version 1.8.0* On app can register, on web cant register ### 1/5 — So clunky and hard to use *2025-09-06, version 1.8.0* I absolutely hate this app. If I didn’t have to have it for my son’s phone, I wouldn’t. This app is so hard to use. Having to log in 3 times to get to the top-up is ridiculous. Trying to work out how to see the current balance is impossible. This needs to be streamlined so it is user friendly urgently. ### 1/5 — Useless app *2025-08-10, version 1.7.6* One of the worst mobile app that I have ever used. Not for purpose with so many bugs and the top up process is impossible and rarely ever works and if it is a Sunday, forget getting any help from the poor customer services . I don’t think Asda mobile management division care about customer care. ### 1/5 — Impossible to sign in *2025-08-07, version 1.7.6* It repeatedly says it doesn’t recognise either my phone number or password. Tried to update password numerous times. Still no good. ### 1/5 — Please fix the app *2025-07-24, version 1.7.6* When are you going to fix this app? It went from working reliably with easy login to now having a laborious login every single time. There are plenty of low cost SIM deals out there so the functionality of the app really makes a difference. I will be leaving ASDA Mobile soon if this is not fixed. ### 1/5 — Phil Dunn *2025-07-18* I don’t normally bother with reviews but the whole experience has been so poor I really feel the need to scream!Signing into the app is a total nightmare. Why o why is it so convoluted to access something that should be so simple. Data roaming, 3G, 4G does not work aboard down to just E(2G) Visit to Ireland for a few days rendered the phone virtually useless, no internet, no navigation. Don’t to fooled by the low cost it just isn’t worth the hassle ### 1/5 — App needs fixing! *2025-07-15, version 1.7.6* Flaky sign in, and when (if lucky) get in, App Profile drop down menu doesn’t work. Currently a useless App ### 1/5 — Mr *2025-07-10, version 1.7.6* The app is slow ### 1/5 — Awful app *2025-07-04* Constantly having logging in issues. Click remember me but then still have to log in every time which is a complete pain on the a*$€, being sent to the website to complete logging in. Have had payment issues both months that I have been with them, not being able to take my recurring payment so I have to contact them to set it up again. The app and the service needs a complete overhaul. ### 1/5 — Log in nightmare *2025-07-02, version 1.7.6* Really struggle to log in. Spools continually. Has to be done manually every time. Needs fixed NOW ### 1/5 — Useless *2025-06-26, version 1.7.6* Constantly glitching, payments not going through, error messages etc. ### 1/5 — Terrible app *2025-06-26, version 1.7.6* Every time I log on it’s states I’m not recognised so I have to do a password change to get back on , worst app imaginable, ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-06-15, version 1.8.8* I’ve only downloaded this app to modify my spending limit as I can’t work out how to do this online - the FAQs direct me to a page in my account that doesn’t seem to exist. I can’t even log into the app as it claims I don’t have an Asda Mobile number. ### 1/5 — Terrible app. *2026-06-08, version 1.8.8* Really bad. Impossible to navigate . Impossible to see what our account is doing. Impossible to find information no not fixations of payment fails. Customer service dont understand the product. Bad all round. ### 1/5 — Don’t bother *2026-05-24* As somebody who’s been with Asda mobile since 2016 I know what I’m talking about They were really good back in the day when they were under EE network but since they switched to Vodafone in 2021 they have just kept getting worse over the years customer support is terrible Sounds like they all live in the Philippines they have terrible connection and call quality and don’t know how to resolve issues this app is buggy as hell multiple times they’ve took payment when I’ve set up a new monthly bundle, but the bundle doesn’t get added to my account so prepared to ring customer service every month to get your bundle resolved and God forbid your bank doesn’t stop the automatic payment because it will send the app and your account into a frenzy and you guessed it, you’ll need to ring customer Support I’ve just switched to GiffGaff good riddance Asda mobile you’ve lost a loyal customer ### 1/5 — Will not add my new card *2026-05-13, version 1.8.6* Impossible to use when I can’t add my payment details ### 1/5 — Useless *2026-05-10, version 1.8.6* Impossible to log into. It took my money but then didn’t recognise the mobile number they had sent me. Avoid. Giffgaff is far easier ### 1/5 — Terrible *2026-05-07, version 1.8.6* Lags, doesn’t let you log in, password reset doesn’t work, even when it lets you log in most of the features such as changing direct debit don’t work, will be leaving. ### 1/5 — Diabolical *2026-05-01, version 1.8.6* This app is dire. You can’t log in. Zero effort by the developers. ### 1/5 — Not Fit For Purpose *2026-02-18* Got my sim this morning and downloaded the app and registered straight away. I’ve been trying to log into the app for hours now, even spoke to customer services who couldn’t help (they couldn’t even tell me what date the direct debit was set for) and told me to reset my password. Tried that, tried reinstalling the app and everything else I can think of in between and it still won’t let me log in. Beginning to think this was a huge mistake… ### 1/5 — Shockingly useless. *2026-01-24, version 1.8.5* I’d give this zero stars if I could but I can’t so I’m stuck with 1. The app has one job and it cannot do it. Whoever made this should be looking for alternative work. I cannot register an account so I cannot login top up or manage any kind of bills. You had one job I would ask why can’t you do it properly but you fail to do it at all. ### 1/5 — spoiled by recent updates *2026-01-14, version 1.8.5* This used to be a good app, but now it's impossible to add a new card or do a top up. Also the automatic top up facility is no longer available. ## Most praised reviews (10 highest-rated) ### 5/5 — Works fine *2025-03-20, version 1.7.5* No problems at all with the app seems to work fine ### 5/5 — BEST MOBILE APP EVER🤩🥳😁😊 *2024-04-16* So when I got my SIM card for my phone I downloaded Asda mobile app and it’s so reliable. I can top up buy a bundle and more, I use Asda mobile all the time it’s really helpful and shows all my information. ⭐️⭐️⭐️⭐️⭐️ I really recommend it if you use Asda mobile! ### 5/5 — WOW! *2022-04-12* The app easy to use, has lots of great features and is so much better than the website. Very happy to finally have the app and would highly recommend. **Developer response:** Hi, thanks for your review. I'm glad to hear you're happy with our new mobile app. I will pass your feedback on to our team. Best wishes - Lloyd ### 5/5 — Great new app *2022-04-06* Been with Asda mobile a while and they’ve only just released their app, but it was worth the wait. It’s going to make topping up much easier **Developer response:** Hi Christoph1066, thanks for your review. I'm glad to hear you're happy with our new mobile app. Best wishes - Lloyd ### 4/5 — App *2025-08-31, version 1.7.6* App is rubbish. Can’t access it won’t load at all. Needs sorting pronto. ### 4/5 — Log in issues *2025-03-12, version 1.7.5* Will not let me log in says incorrect details. Please fix ### 3/5 — Often have log in issues *2024-01-01* I find the app easy enough to navigate, check details and top up, but I would say that 25% of the time I try and access it or log in it freezes and won’t load, or after inputting my (correct) user name and password the red log in button just turns itself grey and I can’t progress any further. This is very annoying if I need to top up quickly. It tends to right itself by the next day but that’s not very convenient and sort of defeats the purpose of the app… so a bit shonky too often. ### 3/5 — Can’t add payment cards *2022-07-12* The app is good for showing the balance left but I can’t top up using it and either have to phone Asda mobile or log in online instead. If this was fixed the app would be great. ### 3/5 — Remember Who? *2022-06-24* I’m not going knock the app as it seems to work well. My problem with it is that I have more than one account and it is a bit of a bother logging in and out of each one as I can’t use remember me. Please don’t take this as criticism just a problem I have with it. Thanks. ### 3/5 — The App is good but… *2022-05-10* The App is actually quite good, everything is easy to manage and check but the i am having constant issues with payment every time i add a card it just does not add on i had to log in online then add it then it finally added on to my account but then when i try to purchase things via the app it doesn't recognise theres a payment method on the account even though it shows me that there is on the saved card section. Also when i ported in my number it didn't say any message that its been confirmed it was like nothing had happened when i clicked port number, i just received an email saying that the port in was confirmed but it should at least say a message on the app that its been confirmed. Otherwise from those 2 issues the app is good. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*