# ASES Vital App > Health plan service and eligibility information app. (iPhone/iPad app by Administracion de Seguros de Salud de Puerto Rico.) - Source: https://appshunter.io/ios/app/ases-vital-app/id1594598984 (this page in markdown: same URL + `.md`) - Developer: [Administracion de Seguros de Salud de Puerto Rico](https://appshunter.io/developer/1594598986) - Category: Productivity, Health & Fitness - Price: Free - Rating: 3.90/5 from 105 App Store ratings · 37 written reviews indexed - Age rating: 17+ - Requires: iOS 12.2 · 409 MB - Released: 2022-04-07 - Data updated: 2026-08-18 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/ases-vital-app/id1594598984/reviews.md ## What is ASES Vital App? Beneficiary from VITAL Health Plan, now you can obtain information about your services and eligibility through VITAL Mobile app. An intuitive and easy-to-navigate design that provides agility in the most convenient way possible, available in Spanish and English. Download the VITAL Mobile app, register your account and you will be able to: * Have easy and secure access through facial and fingerprint recognition * Access the VITAL Plan Virtual Card from any location * Know your eligibility status, effective date, manage care organization (MCO), primary medical group (PMG), and primary care physician(PCP) * Schedule Virtual Appointment with the Enrollment Counselor * Receive automated alerts and messages for enrollment changes, recertification reminders, events, open enrollment period * Send messages to Enrollment Counselor for questions, health providers, appointments * Locate nearby Medicaid offices and fastest routes * Frequently Asked Questions VITAL Plan providers and prospective beneficiaries will also be able to obtain the following services: * Locate Medicaid Offices and Nearby Routes * Frequently Asked Questions (FAQs) * MPI search for insurer affiliation ## Key features - Secure facial and fingerprint login - Virtual VITAL Plan card access - Eligibility status and care organization details - Schedule virtual appointments - Automated alerts for enrollment changes - Message enrollment counselors - Locate Medicaid offices and routes ## Recent user reviews (10 of 37) All indexed reviews: https://appshunter.io/ios/app/ases-vital-app/id1594598984/reviews.md ### 5/5 — Jennifer González *2026-07-31, version 2.17.0* Excelente Servicio ### 1/5 — No funciona *2026-07-28, version 2.17.0* No me quiero imaginar cuánto dinero el gobierno de PR invirtió en esta app y aún teniéndola hay que ir a perder un día completo a presentarse en la oficina.Cual es el propósito d de la misma entonces y que se supone que haga con ella si no funciona. Esta app lleva varias semanas sin funcionar y aún con los reportes no la arreglan.Incompetencia total. ### 1/5 — No funciona *2026-07-23, version 2.17.0* Intente varias veces descargar y abrir el app y no me abre ### 1/5 — Pésima app *2026-07-17, version 2.17.0* Ni siquiera abre la aplicación no funciona ### 1/5 — Inservible *2026-07-07, version 2.17.0* No sirve, deberían de arreglar la aplicación lleva varias semanas que no entra ### 1/5 — No abre *2026-07-05, version 2.17.0* La aplicación no me permite tan siquiera entrar para someter mi información y hacer “log in”. Se cierra sola. ### 1/5 — No carga el app *2026-06-23, version 2.17.0* Porque no me deja entrar al app? Se queda loading en la pantalla principal ### 1/5 — No funciona *2026-06-23, version 2.17.0* La aplicación con esta última versión cuando la abro rápido se cierra malísima actualización y más para los que tenemos que recertificarnos con urgencias ### 1/5 — No sirve *2026-06-11, version 2.17.0* No me deja entrar a la aplicación, so puedo hacer nada. ### 1/5 — Fatal *2026-06-05, version 2.17.0* No sirve ## Frequently asked questions about ASES Vital App ### What does the ASES Vital App do? The ASES Vital App provides VITAL Health Plan beneficiaries with easy and secure access to their services and eligibility information. It allows users to view their virtual ID card, check their eligibility status, schedule appointments, and receive important alerts. ### What are the key features of the ASES Vital App? Key features include secure facial and fingerprint recognition for login, access to the VITAL Plan Virtual Card, detailed eligibility status, the ability to schedule virtual appointments with enrollment counselors, automated alerts for enrollment changes, and direct messaging capabilities. ### Is the ASES Vital App free to use? Yes, the ASES Vital App is available for free. There are no in-app purchases or advertisements mentioned in the application's description. ### Who is the ASES Vital App for? This app is designed for beneficiaries of the VITAL Health Plan, providing them with convenient access to their plan details and services. VITAL Plan providers and prospective beneficiaries can also utilize certain features. ### Can I schedule appointments through the app? Yes, you can schedule virtual appointments with an Enrollment Counselor directly through the ASES Vital App. This feature allows for convenient communication and assistance regarding your health plan. ## Version history (last 5 releases) ### 2.17.0 — 2026-06-01 This new version of the ASES VITAL App includes improvements to the push notification functionality, allowing the system to better support mass notifications and timely communications with beneficiaries. It also includes enhancements for households with multiple members who have different certification expiration dates. Beneficiaries can now submit their recertification application and upload supporting evidence according to each household member’s applicable certification period. ### 2.15.0 — 2026-02-15 What’s New in This Version * Beneficiaries within the same family group can now submit recertifications even if family members have different certification expiration dates. * Improvements and optimizations have been made to the new certification application form for a smoother experience. ### 2.14.0 — 2026-02-13 What’s New in This Version * Beneficiaries within the same family group can now submit recertifications even if family members have different certification expiration dates. * Improvements and optimizations have been made to the new certification application form for a smoother experience. ### 2.13.0 — 2026-01-03 Holiday Update! We’ve added festive Christmas decorations to the main page of the ASES Vital App to celebrate the holiday season and bring a warmer, more cheerful experience to our users. We’re always working to improve your experience. Thank you for using the ASES Vital App, and happy holidays! ### 2.10.0 — 2025-08-21 In this new release of the ASES VITAL App, beneficiaries visiting their primary doctor will now receive a push notification to rate the services received, helping improve quality of care. We’ve also added a new Nearby Providers menu option, allowing you to view providers close to your location, along with their contact details, accepted insurers, and navigation directions. In addition, beneficiaries whose certification has expired for more than 120 days can now conveniently submit their new certification directly through their app account. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*