# Ash - insta art & story maker — user reviews > 37 indexed App Store user reviews of Ash by BBP APPS LTD, rated 4.30/5 from 341 ratings. - Source: https://appshunter.io/ios/app/ash-insta-art-and-story-maker/id1469024853/reviews - App overview in markdown: https://appshunter.io/ios/app/ash-insta-art-and-story-maker/id1469024853.md - Rating breakdown: 5★ 259 · 4★ 19 · 3★ 13 · 2★ 5 · 1★ 45 ## What do users think of Ash? Overall sentiment: negative **Pros** - 👍 Great templates - 🎨 Beautiful color palettes - ✨ Good app overall - 🎨 Amazing templates - 👍 Good app - ✨ Great app - ✨ Perfect App - ✨ Amazing features **Cons** - 💸 Charged for free trial - ❌ Free trial not free - 💸 Automatically charged for subscription - 💸 Subscription issues - 💸 Misleading subscription charges - 💸 Expensive subscription - 💸 Not worth the money - 💸 Rip off - 💸 Unclear pricing - 💸 Hidden charges - 💸 Difficult to cancel - 💸 Limited features without subscription - 💸 Limited customization - 💸 Limited templates - 💸 Doesn't save adjustments - 💸 Cropping issues - 💸 No option to add music - 💸 Unacceptable subscription practices - 💸 Automatic sign-up - 💸 Unfair billing - 💸 Cannot cancel subscription - 💸 No free templates - 💸 Clunky and difficult to use - 💸 Cannot save customized templates - 💸 Does not load photos - 💸 Does not continue after purchase - 💸 Arabic font not changing - 💸 Templates seem expensive - 💸 Paid for subscription but doesn't work - 💸 No settings or options - 💸 Cannot paste text - 💸 Story templates don't save color options - 💸 Restarts template every time - 💸 Redundant adjustments - 💸 Unsure about commitment - 💸 Limited creativity due to subscription **Commonly reported bugs** - App frozen from the start - App does not load - Won't load photos - Doesn't save color adjustments - Crops videos oddly - Story templates don't save altered color options - Restarts template every time you enter the application **Most requested features** - Option to create own template - See variety of addable items - Lifetime flat payment option - Allow font change for Arabic - Add music option - More templates for the price - Ability to customize and edit more freely - Save customized templates - Fix inability to paste text - More customization options ## Newest reviews (11 of 37) ### 2/5 — Issue with the purchase *2021-04-06* I am being charged despite of not agreeing to any purchase of membership, can you please refund. **Developer response:** Hi there! We're sorry that you've faced this problem. Still, all App Store subscriptions are auto-renewable. Please email us at info@ash-app.com, so we can try to find a way to fix the issue and help you or follow Apple's support https://support.apple.com/en-us/HT202039 Thanks! ### 2/5 — Disappointed *2020-07-12, version 1.0.15* Am disappointed. I signed up for the free trial except the app would not load, I didn’t enter the app once. It then automatically signed me up for an annual subscription and took $60 Aud out of my account. I would have potentially signed up for a monthly subscription but not an annual. Please advise if there is someone I can speak to at customer support. ### 1/5 — Have paid for years subscription but doesn’t work *2020-05-15, version 1.0.13* I have paid for 1years subscription had two templates out of it, gone to use today and now it is asking for payment again, even tho it has already been paid and gone out of my account. ### 1/5 — Unable to cancel subscription *2020-05-03, version 1.0.12* Hi I realise this is a paying app and I have tried to cancel my subscription through iTunes but I don’t have a subscription button please advise me and others what to do Thanks ### 1/5 — There’s no settings no options *2020-04-27, version 1.0.12* I want to cancel this subscription before I get charged and there is no way! It’s almost like it’s hidden. This is absolutely ridiculous. I’ll never use again ### 3/5 — Trouble pasting text *2020-03-29, version 1.0.11* I’ve been trying to past text on the templates and it seems impossible. Can you please fix this? ### 1/5 — Pretty but very limited and definitely not worth your money *2020-03-16, version 1.0.11* Very limited app with only a couple of templates to choose from. Clunky and difficult to customize or edit. Can't properly save your customized templates, so I don't really see the point. Accidentally purchased this, would like my money back but of course they're keeping it 😂 ### 1/5 — Such a rip OFF *2020-03-07, version 1.0.11* Just to even use ONE . Just ONE font I have to pay 29.99 ...how stupid and ridiculous no thanks ### 1/5 — Charged $12.98 instantly when accepted trial *2020-03-05, version 1.0.10* I’m a little bit disappointed I’ve been charged seconds after entering into a trial.. what the heck? ### 1/5 — Doesn’t save your adjustments *2020-02-18, version 1.0.9* Beautiful templates but it doesn’t save any of your color adjustments. And also it crops my videos really oddly. Too bad 😔 ### 1/5 — Misleading info & hard to cancel *2020-01-04, version 1.0.8* I didn’t realise it was a premium (not free) app. I tried to cancel but it is not showing in my subscriptions but it is in my purchases. I imagine as there is a 7 day free trial it won’t show in my subscriptions until this is over. However, they are clear that cancellations should be made 24 hours prior to the trial ending, which is impossible through my apple account. ## Most critical reviews (10 lowest-rated) ### 1/5 — Dont do the free trial. They will charge you. *2022-10-16, version 1.1.15* They said I can do a 3-day free trial. I confirmed and then at midnight I got a charge on my card for the subscription price. Not happy. Please don’t false advertise. Will not be using this again. ### 1/5 — Free trial was not free *2022-08-10, version 1.1.15* Free trial ended up charging me. ### 1/5 — Charged Me for Annual Subscription Rather than Free Trial *2021-06-21, version 1.1.15* I signed up for the annual subscription after the app advertised that I’d get a 7 day free trial prior to billing. Instead, I was billed the annual subscription immediately upon subscribing, no free trial. Had to submit a claim to Apple for reimbursement. ### 1/5 — SCAM *2021-04-02, version 1.1.12* Horrible experience. The app automatically signs you up to the annual subscription upon downloading. App was frozen from the start so I deleted the app and a few days later had $60aud taken out of my account without my knowledge. I emailed and requested a refund as the app was broken and still took a large amount of money once deleted and I was basically refused and told that I should have cancelled and not signed up although I stated that it automatically does and the app didn’t work. ### 1/5 — After purchase then what? *2021-02-25, version 1.1.9* It doesn’t seem to continue after purchase. What a waste! ### 1/5 — Disappointed *2021-02-18, version 1.1.9* I downloaded it and can not do anything except subscribe for the 7 days free, I did because I wanted to open the app, but I ended up paying one year fee. I want my money back, please advise someone I can talk to. ### 1/5 — Looks lovely but it won’t load my photos *2021-01-18, version 1.1.9* Won’t load my images even though the permissions have been allowed in my settings for this app. ### 1/5 — I want a refund *2020-11-13, version 1.1.5* Please let me know how can I get a refund ### 1/5 — Difficult to use *2020-10-30* Despite paying for the app I am unable to use it and there’s no forum for help for the customers **Developer response:** Hi! We understand your frustration and want to find out more about what happens. Please contact us at info@ash-app.com. Thank you for your help! ### 1/5 — How do I cancel my subscription? *2020-10-28, version 1.1.4* Impossibile to cancel ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect App *2019-11-13, version 1.0.5* Works perfectly, amazing features and so easy to use ### 4/5 — Great templates *2023-12-19, version 1.1.16* I love the templates and color palettes! I would love to make a premium purchase or annual subscription but it’s only allowing me to do a weekly one. ### 4/5 — why cant i open it *2022-10-08, version 1.1.15* 太极功夫 ### 4/5 — Good app *2022-06-07, version 1.1.15* Definitely recommend getting the plus feature, you can’t really do much without it. ### 4/5 — Good game *2021-12-31, version 1.1.15* I love this game but I kinda wish there wasn't so much with subscription because that limits your creativity but at least we know nothing can are limit imagination. ### 4/5 — Good App *2020-09-18, version 1.1.1* I don’t write a lot of reviews. I barely have time for them. Like everyone else, I try an app, use the trial, if I like it, I keep it for a little while until I’m tired of it. There are some that I stick with for years. This app has that potential. For the money, I think they need more templates but that’s my only con for this app. Great app ### 4/5 — I don’t want a subscription. *2020-04-26, version 1.0.12* This is a great app. I like flat fees. Really wish I could pay flat here. I understand it’s an ever-evolving thing, but I can’t really pledge my loyalty to all of these weird services popping up. Please continue the great work, and PLEASE CONSIDER A LIFETIME FLAT OPTION. ### 3/5 — Good but needs more customization *2021-06-24, version 1.1.15* The app is really good & the templates are amazing but I would love an option for creating my own template, also to see the variety of stuff I can add from the menu. ### 3/5 — Arabic *2020-09-09, version 1.1.1* As a designer, I like this app a lot ! I use it in so many platforms. However, I would really like it if you allow the font to change as well when writing in Arabic, cause it doesn’t change at all in Arabic while other apps do allow the change, but not Ash :( ### 3/5 — Good but?!?!? *2020-05-25, version 1.0.13* It’s an easy to use app but for the number of templates available seem very expensive!!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*